
HP Color LaserJet CP3525n
Рейтинг
Снят с производства
Тип устройства
Принтер
Технология печати
лазерная
Макс. формат
A4
Число страниц в месяц
75000
Скорость печати
A4
30
Цветность печати
цветная
Общие характеристики |
|
---|---|
Число страниц в месяц |
75 000 |
Область применения |
средний офис |
Цветность печати |
цветная |
Размещение |
настольный |
Макс. формат |
A4 |
Тип устройства |
Принтер |
Факс |
|
Телефон |
|
Копир |
|
Печать фотографий |
|
Сканер |
|
Тип |
лазерный/светодиодный |
Технология печати |
лазерная |
Принтер |
|
Печать без полей |
|
Пигментные чернила |
|
Двусторонняя печать |
|
Количество цветов |
4 |
Макс, разрешение для ч/б печати |
|
По X | 1 200 |
По Y | 600 |
По X | 600 |
Скорость ч/б печати |
|
A4 | 30 |
Время выхода первого отпечатка |
|
Ч/б | 11 |
Сканер |
|
Отправка изображения по e-mail |
|
Стандарт TWAIN |
|
Стандарт WIA |
|
Скорость сканирования |
|
Цветн, | 11 |
Расходные материалы |
|
Количество картриджей |
4 |
Ресурс ч/б картриджа/тонера |
10 500 |
Ресурс цветного картриджа/тонера |
7 000 |
Печать на: |
|
Матовой бумаге |
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Пленках |
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Этикетках |
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Конвертах |
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Глянцевой бумаге |
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Карточках |
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Рулоне |
|
Фотобумаге |
|
CD/DVD |
|
Плотность бумаги |
|
Минимальная | 60 |
Максимальная | 220 |
Факс |
|
Цветной |
|
Телефон |
|
Спикерфон |
|
Стандарт DECT |
|
Автоответчик |
|
Проводная трубка |
|
Беспроводная трубка |
|
АОН |
|
Caller ID |
|
Языки управления |
|
PostScript |
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PCL 5c |
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|
PostScript 3 |
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PCL 6 |
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PPDS |
|
PostScript 2 |
|
PCL 5e |
|
Лотки |
|
Емкость лотка ручной подачи |
100 |
Подача бумаги |
|
Максимальная | 850 |
Стандартная | 350 |
Вывод бумаги |
|
Стандартный | 250 |
Максимальный | 250 |
Финишер |
|
Брошюровщик |
|
Сортер |
|
Степлер |
|
Сортировка со сдвигом |
|
Интерфейсы |
|
Ethernet (RJ-45) |
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Веб-интерфейс |
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USB |
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Wi-Fi |
|
Инфракрасный порт |
|
Устройство для чтения карт памяти |
|
FireWire (IEEE 1394) |
|
RS-232 |
|
LPT |
|
Bluetooth |
|
Версия USB |
2,0 |
Количество слотов расширения |
1 |
Количество свободных слотов расширения |
1 |
Память/Процессор |
|
Объем памяти |
256 |
Макс, объем памяти |
1 024 |
Частота процессора |
515 |
Дополнительная информация |
|
Экран |
|
Поддержка ОС |
|
Mac OS |
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Windows |
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DOS |
|
Потребляемая мощность |
|
При работе | 643 |
В режиме ожидания | 35,1 |
Габариты |
|
Ширина |
513 |
Вес |
32,9 |
Высота |
358 |
Глубина |
490 |
Модули
CASSETTE
REGISTRATION ASSEMBLY
PANEL
MP paper pickup assembly
Internal components 4 of 5
External covers, panels, and doors
Internal components 2 of 5
Internal components 3 of 5
PAPER FEED
Secondary transfer assembly
MECH-032
1 x 500 paper feeder
FRAME L
Right door assembly
DUPLEX
Internal components 5 of 5
Paper feeder main body
(Узел переноса)
Internal components 1 of 5
Delivery assembly
PCAs
Cassette paper pickup assembly
Fusing (fixing) assembly (1 of 2)
Fusing (fixing) assembly (2 of 2)
Детали Internal components 3 of 5
Деталь: | 250 sheet cassette |
Парткод: | RM1-4962-000CN |
Деталь: | Separation roller assembly (250 tray) |
Парткод: | CC468-67911 |
Деталь: | 500 sf cassette |
Парткод: | RM1-6198-000CN |
Деталь: | Registration assembly (simplex) |
Парткод: | RM1-5009-000CN |
Деталь: | Registration assembly (duplex) |
Парткод: | RM1-4969-000CN |

Деталь: | Плата форматтера |
Парткод: | CE859-69002 |
Цена: | 12 900 ₽ |
Деталь: | Датчик температуры, в сборе |
Парткод: | RK2-3267-000CN |
Цена: | 2 200 ₽ |
Деталь: | Плата контроллера напряжения |
Парткод: | RM1-5678-040CN |
Цена: | 22 800 ₽ |
Деталь: | Samsung Xpress M2026 |
Парткод: | RM1-5686-070CN |
Деталь: | Pickup roller (MP) |
Парткод: | CC468-67911 |
Деталь: | Fusing (fixing) connecting cable assembly |
Парткод: | RM1-5714-000CN |
Деталь: | Door stopper right link |
Парткод: | RC2-4916-000CN |

Деталь: | FAN |
Парткод: | RK2-2416-000CN |
Цена: | 1 000 ₽ |
Деталь: | Switch arm |
Парткод: | RC2-5943-000CN |
Деталь: | Scanner flat cable |
Парткод: | RK2-2506-000CN |
Деталь: | Rear cable assembly |
Парткод: | RM1-5721-000CN |
Деталь: | Switch connecting cable assembly |
Парткод: | RM1-5719-000CN |
Деталь: | Scanner flat cable |
Парткод: | RK2-2508-000CN |
Деталь: | Right door rear hinge |
Парткод: | RC2-4895-000CN |
Деталь: | MP sensor cable assembly (simplex) |
Парткод: | RM1-5750-000CN |
Деталь: | MP sensor cable assembly (duplex) |
Парткод: | RM1-5737-000CN |
Деталь: | COVER, RIGHT FRONT |
Парткод: | RC2-5056-000CN |
Деталь: | COVER, REAR |
Парткод: | RC2-5048-000CN |
Деталь: | COVER, LEFT |
Парткод: | RC2-5052-000CN |
Деталь: | COVER, UPPER |
Парткод: | RC2-5054-000CN |
Деталь: | COVER, REAR RIGHT |
Парткод: | RC2-5057-000CN |
Деталь: | COVER, RIGHT LOWER |
Парткод: | RC2-5059-000CN |
Деталь: | PLATE, BLANKING |
Парткод: | RC2-5938-000CN |
Деталь: | TRAY, PAPER DELIVERY |
Парткод: | RL1-1941-000CN |
Деталь: | CONTROL PANEL ASSEMBLY |
Парткод: | RM1-5743-000CN |
Деталь: | FRONT DOOR ASSEMBLY |
Парткод: | RM1-4986-000CN |
Деталь: | Front door kit |
Парткод: | CC468-67920 |
Деталь: | Right door assembly (duplex) |
Парткод: | RM1-4957-000CN |
Деталь: | Right door assembly (simplex) |
Парткод: | RM1-5005-000CN |
Деталь: | Fan cable assembly |
Парткод: | RM1-5746-000CN |
Цена: | 700 ₽ |
Деталь: | SPRING, TENSION |
Парткод: | RU6-2436-000CN |
Деталь: | SPRING, LEAF |
Парткод: | RC2-5970-000CN |
Деталь: | TAB |
Парткод: | RC2-5909-000CN |
Деталь: | SHUTTER |
Парткод: | RC2-5910-000CN |
Деталь: | COVER |
Парткод: | RC2-5912-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-5958-000CN |
Деталь: | HOLDER, CARTRIDGE LOCK LEVER |
Парткод: | RC2-5955-000CN |
Деталь: | LEVER, CARTRIDGE LOCK |
Парткод: | RC2-5954-000CN |
Деталь: | COVER |
Парткод: | RC2-5962-000CN |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2318-000CN |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2316-000CN |
Деталь: | TAB |
Парткод: | RC2-4428-000CN |
Деталь: | LEVER, SHUTTER |
Парткод: | RC2-4415-000CN |
Деталь: | SHUTTER |
Парткод: | RC2-4413-000CN |
Деталь: | Shutter rear arm |
Парткод: | RC2-4407-000CN |
Деталь: | Shutter front arm |
Парткод: | RC2-4406-000CN |
Деталь: | BASE |
Парткод: | RL1-2144-000CN |
Деталь: | Toner sensor holder assembly |
Парткод: | RM1-5700-000CN |
Деталь: | BASE |
Парткод: | RL1-1923-000CN |
Деталь: | BASE ASSEMBLY |
Парткод: | RM1-4979-000CN |
Деталь: | Lower cartridge guide assembly |
Парткод: | RM1-4984-000CN |
Деталь: | CONNECTING CABLE ASSEMBLY |
Парткод: | RM1-5749-000CN |
Деталь: | Sensor cable assembly |
Парткод: | RM1-5740-000CN |
Деталь: | Sensor cable assembly |
Парткод: | RM1-5741-000CN |
Деталь: | Motor/sensor cable assembly |
Парткод: | RM1-5752-000CN |
Деталь: | Scanner assembly kit (one scanner only) |
Парткод: | CC468-67917 |
Цена: | 10 300 ₽ |

Деталь: | FAN |
Парткод: | RK2-2418-000CN |
Цена: | 2 700 ₽ |
Деталь: | Sensor unit, Tmp/Hum sensor |
Парткод: | RK2-2229-000CN |
Деталь: | Link, door stopper right |
Парткод: | RC2-4916-000CN |
Деталь: | Cover, right lower inner |
Парткод: | RC2-5019-000CN |
Деталь: | Interlock link |
Парткод: | RC2-5120-000CN |
Деталь: | Interlock switch mount |
Парткод: | RC2-5123-000CN |
Деталь: | Interlock link switch arm |
Парткод: | RC2-5121-000CN |
Деталь: | Interlock link |
Парткод: | RC2-5119-000CN |
Деталь: | Interlock link |
Парткод: | RC2-5118-000CN |
Деталь: | Switch lever |
Парткод: | RC2-5124-000CN |
Деталь: | SHAFT |
Парткод: | RC2-5913-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-5934-000CN |
Деталь: | Cartridge lock lever |
Парткод: | RC2-5954-000CN |
Деталь: | SPRING, TORSION |
Парткод: | RC2-5958-000CN |
Деталь: | Interlock link |
Парткод: | RC2-5122-000CN |
Деталь: | Power supply button |
Парткод: | RL1-1947-000CN |

Деталь: | PHOTO INTERRUPTER, TLP1243 |
Парткод: | WG8-5696-000CN |
Цена: | 350 ₽ |
Деталь: | Density detect sensor assembly |
Парткод: | RM1-4953-000CN |
Деталь: | Lower pick up guide assembly |
Парткод: | RM1-4980-000CN |
Деталь: | ITB kit |
Парткод: | CC468-67907 |
Деталь: | Control panel cable assembly |
Парткод: | RM1-5743-000CN |
Деталь: | Switch cable assembly |
Парткод: | RM1-5718-000CN |
Деталь: | Front cable assembly |
Парткод: | RM1-5723-000CN |
Деталь: | Front lock arm assembly |
Парткод: | RM1-5532-000CN |
Деталь: | Power supply switch assembly |
Парткод: | RM1-5697-000CN |
Деталь: | DOOR SWITCH ASSEMBLY |
Парткод: | RM1-5732-000CN |
Деталь: | SWITCH |
Парткод: | WC4-5171-000CN |
Деталь: | Secondary transfer (T2) roller kit |
Парткод: | CC468-67914 |
Цена: | 3 200 ₽ |
Деталь: | Rear lock arm assembly |
Парткод: | RM1-5533-000CN |

Деталь: | Duplex reverse guide kit |
Парткод: | CC468-67913 |
Цена: | 1 500 ₽ |
Деталь: | Узел переноса изображения |
Парткод: | CC468-67927 |
Цена: | 24 600 ₽ |
Деталь: | Secondary transfer assembly (simplex) kit |
Парткод: | CC468-67916 |
Деталь: | Secondary transfer assembly (duplex) kit |
Парткод: | CC468-67915 |

Деталь: | Комплект для обслуживания узла захвата / подачи / отделения бумаги |
Парткод: | CC468-67924 |
Цена: | 4 900 ₽ |

Деталь: | Дополнительный лоток для бумаги на 500 листов |
Парткод: | CF084A |
Цена: | 34 800 ₽ |

Деталь: | Pickup Roller |
Парткод: | RL1-2099-000CN |
Цена: | 850 ₽ |

Деталь: | Ролик подачи / отделения бумаги из кассеты |
Парткод: | RM1-0037-020CN |
Цена: | 70 ₽ |

Деталь: | Ricoh FT4420 |
Парткод: | RM1-4962-070CN |
Цена: | 5 500 ₽ |

Деталь: | Ролик отделения бумаги из кассеты на 250 листов, в сборе |
Парткод: | RM1-4966-020CN |
Цена: | 1 500 ₽ |

Деталь: | Узел захвата бумаги из кассеты на 250 листов, в сборе |
Парткод: | RM1-4967-040CN |
Цена: | 1 400 ₽ |

Деталь: | Ролик захвата бумаги из кассеты на 250 листов |
Парткод: | RM1-4968-040CN |
Цена: | 1 000 ₽ |

Деталь: | Кассета на 500 листов, в сборе |
Парткод: | RM1-6198-010CN |
Цена: | 4 200 ₽ |
Деталь: | 1 x 500 sheet feeder replacement kit |
Парткод: | CC468-67905 |
Деталь: | 1 x 500 sheet feeder right door kit |
Парткод: | CC468-67906 |

Деталь: | Печь, в сборе |
Парткод: | CE506A |
Цена: | 13 500 ₽ |

Деталь: | (CET6772) Прижимной вал |
Парткод: | LPR-CP3525 |
Цена: | 2 000 ₽ |

Деталь: | (CET1559) Термоплёнка *смазка в комплекте |
Парткод: | RM1-3131-FILM |
Деталь: | Термоплёнка |
Парткод: | RM1-3146-FILM |
Цена: | 2 100 ₽ |
Деталь: | Нагревательный элемент узла термозакрепления |
Парткод: | RM1-3146-HEAT |
Деталь: | Right door assembly (duplex) |
Парткод: | RM1-4957-000CN |
Деталь: | Right door assembly (simplex) |
Парткод: | RM1-5005-000CN |

Деталь: | Контейнер для отработанного тонера |
Парткод: | CE254A |
Цена: | 1 600 ₽ |
Деталь: | Передний рычаг прижима картриджа |
Парткод: | RC2-3983-030CN |
Цена: | 500 ₽ |
Деталь: | Duplexing unit cable assembly |
Парткод: | RM1-5730-000CN |
Деталь: | Pick up motor cable assembly |
Парткод: | RM1-5731-000CN |
Деталь: | LIFTER DRIVE ASSEMBLY |
Парткод: | RM1-4976-000CN |
Деталь: | Drum motor assembly |
Парткод: | RM1-4988-000CN |

Деталь: | PHOTO INTERRUPTER, TLP1243 |
Парткод: | WG8-5696-000CN |
Цена: | 350 ₽ |
Деталь: | Cassette paper pick up drive assembly with motor |
Парткод: | RM1-4975-000CN |
Деталь: | Rear Pre-exposure PCA assembly |
Парткод: | RM1-5705-000CN |
Деталь: | Fusing (fixing) drive assembly with motor (duplex) |
Парткод: | RM1-4974-000CN |
Деталь: | Fusing (fixing) drive assembly with motor (simplex) |
Парткод: | RM1-5001-000CN |

Деталь: | Main drive assembly kit |
Парткод: | CC468-67918 |
Цена: | 35 700 ₽ |
Деталь: | DUPLEXING DRIVE ASSEMBLY |
Парткод: | RM1-4973-000CN |
Деталь: | Stepping motor, DC (developing disengagement) |
Парткод: | RK2-2415-000CN |
Цена: | 3 500 ₽ |
Деталь: | 500 sf cassette |
Парткод: | RM1-6198-000CN |
Деталь: | Узел вторичного переноса заряда (для моделей без двухсторонней печати) |
Парткод: | CC468-67926 |
Цена: | 5 800 ₽ |
Деталь: | Lifter cable assembly |
Парткод: | RM1-5742-000CN |
Деталь: | Cover, front inner lower |
Парткод: | RL1-1914-000CN |
Деталь: | Cover, front inner upper |
Парткод: | RC2-5006-000CN |
Деталь: | Cover, front inner lower |
Парткод: | RL1-1915-000CN |
Деталь: | COVER, LEFT LOWER |
Парткод: | RC2-5069-000CN |
Деталь: | WASTE TONER DETECT ASSEMBLY |
Парткод: | RM1-5696-000CN |
Цена: | 900 ₽ |
Деталь: | Waste toner duct assembly |
Парткод: | RM1-4977-000CN |
Деталь: | Toner collection unit kit |
Парткод: | CC468-67910 |
Деталь: | SPRING, TENSION |
Парткод: | RU6-2236-000CN |
Деталь: | Spring, ground |
Парткод: | RU6-2237-000CN |
Цена: | 360 ₽ |
Деталь: | Lever, cartridge pressure front |
Парткод: | RC2-3983-000CN |
Деталь: | SEAL, WASTE TONER BOX |
Парткод: | RC2-4780-000CN |
Цена: | 500 ₽ |
Деталь: | LOCK, DOOR |
Парткод: | RC2-5937-000CN |
Цена: | 600 ₽ |
Деталь: | LEVER, BOX PRESENCE DETECT |
Парткод: | RC2-5951-000CN |
Цена: | 320 ₽ |
Деталь: | SPRING, COMPRESSION |
Парткод: | RU6-2568-000CN |
Цена: | 800 ₽ |
Деталь: | Paper delivery assembly (simplex) |
Парткод: | RM1-5003-000CN |
Деталь: | Paper delivery assembly (duplex) |
Парткод: | RM1-4970-000CN |
Деталь: | Lower HVPS-D PCA assembly |
Парткод: | RM1-5680-000CN |
Деталь: | Upper HVPS-T PCA assembly |
Парткод: | RM1-5681-000CN |
Деталь: | DC controller PCA assembly |
Парткод: | RM1-5678-000CN |
Деталь: | LVPS 110V |
Парткод: | RM1-5685-000CN |
Деталь: | LVPS 220V |
Парткод: | RM1-5686-000CN |
Деталь: | Inner connecting PCA assembly |
Парткод: | RM1-5695-000CN |
Деталь: | Formatter assembly |
Парткод: | CE859-69001 |
Деталь: | Pickup roller (250 cassette) |
Парткод: | CC468-67911 |
Деталь: | Fuser (fixing) 110 V assembly kit |
Парткод: | CC519-67901 |
Деталь: | Fuser (fixing) 220 V assembly kit |
Парткод: | CC519-67902 |
Деталь: | Fuser (fixing) 110 V assembly kit |
Парткод: | CC519-67901 |
Деталь: | Fuser (fixing) 220 V assembly kit |
Парткод: | CC519-67902 |
Коды ошибок
10.32.00
10.90.XY
10.91.00
10.91.09
10.92
10.XX.YY
11.XX
13.01.00
13.02.00
13.04.00
13.05.00
13.06.00
13.12.00
13.13.00
13.1C.00
13.20.00
13.21.00
13.30.00
13.XX.YY
20
22
40
41.3
41.5
41.7
41.X
48.01
49.XXXX
50.1
50.2
50.3
50.4
50.5
50.7
50.8
50.9
50.X
51.20
51.21
51.22
51.23
51.XY
52.00
52.20
52.XY
53.XY.ZZ
54.01
54.XX
55.00.00
55.01.YY
55.XX.YY
56.01
56.02
56.X
57.03
57.04
57.07
57.XX
58.03
58.04
58.XX
59.00
59.30
59.40
59.5Y
59.6Y
59.B0
59.BO
59.C0
59.F0
59.XY
60.03
60.04
60.X
62
68.X
69.X
79.XXXX
8X.YYYY
Описание
Error code: | 10.32.00 |
Display: | 10.32.00 - Unauthorized Supply |
Description: | A supply has been installed that does not pass the authentication test for genuine HP supplies. |
Remedy: | If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK. |
Error code: | 10.90.XY |
Display: | 10.90.XY REPLACE <COLOR> CARTRIDGE |
Description: | A toner replenishment malfunction has occurred. |
Remedy: | Replace the print cartridge. If replacing the print cartridge does not fix the problem, replace the corresponding image drum. |
Error code: | 10.91.00 |
Display: | 10.91.00 CARTRIDGE ERROR |
Description: | An error has occurred in the cartridge |
Remedy: | 1. Open the cartridge door. 2. Remove the print cartridge, and then reinstall it. 3. Close the cartridge door. 4. Turn the product off and then on. 5. Verify that a genuine HP print cartridge is installed in the product. 6. Install another print cartridge. 7. Verify that the memory tag PCA is installed in the product. 8. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection. |
Error code: | 10.91.09 |
Display: | 10.91.09 PRINT CARTRIDGE ERROR |
Description: | There is an error with the color-toner feed motor. |
Remedy: | One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Please record the message and contact support. After replacing the defective cartridge, turn the power off then on to continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor. |
Error code: | 10.92 |
Display: | 10.92 CARTRIDGE NOT ENGAGED. |
Description: | This error can occur after the front door is opened and might not be related to the user interacting with the print cartridge. |
Remedy: | Open and close the front door to engage the print cartridges. |
Error code: | 10.XX.YY |
Display: | 10.XX.YY SUPPLY MEMORY ERROR |
Description: | An error has occurred in one or more of the product`s supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge |
Remedy: | • Turn the product off and then on to clear the message. • Replace the print cartridge. |
Error code: | 11.XX |
Display: | 11.XX INTERNAL CLOCK ERROR |
Description: | The real time clock has experienced an error. |
Remedy: | 1. Power cycle the product to see if the message clears. 2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number). 3. If the error persists, replace the formatter PCA. |
Error code: | 13.01.00 |
Display: | 13.01.00 Jam in Tray 1 |
Description: | The Tray 1 pickup roller or solenoid might not be working correctly. |
Remedy: | 1. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates. 2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly. 3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J71 on the DC controller PCA. 4. If the error persists, replace the Tray 1 solenoid (SL102). |
Error code: | 13.02.00 |
Display: | 13.02.00 Jam inside upper right door |
Description: | Stay jam at SR5 (top/registration sensor). SR5 continues to detect media, after the media is originally detected, longer than specified. |
Remedy: | Clear the jam. 1. Check for paper or other obstructions to the paper path in Tray 2 and before the registration area. 2. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319 on the dc controller. 4. Replace the HVPS. 5. Replace the dc controller. |
Error code: | 13.04.00 |
Display: | 13.04.00 |
Description: | The page stayed at SR2 (duplexing-feed sensor) too long. |
Remedy: | Clear the jam. 1. Remove the duplexer and check SR2 (duplexing-feed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check connector J1506 on the HCI controller in Tray 5. 4. Check the interface between the duplexer and the print engine. 5. Replace the duplexer. 6. Replace the dc controller. |
Error code: | 13.05.00 |
Display: | 13.05.00 JAM INSIDE TOP COVER |
Description: | Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated. When troubleshooting paper jams, always observe where the leading edge of the paper stops in the jam. |
Remedy: | 1. Verify that nothing is obstructing paper movement within the paper path. 2. Verify that the fuser motor (M2) connector is firmly seated. The fuser motor wiring is hard-wired to the back of the ECU at connector J501. The motor connector is free-standing behind the ECU. To see if the fuser motor is functional, observe the output stacker rollers while turning on the device. If the rollers rotate, the motor is functional. If they do not rotate, verify the connection. |
Error code: | 13.06.00 |
Display: | 13.06.00 Jam inside left door |
Description: | A jam is in the fuser area. |
Remedy: | - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the fuser. |
Error code: | 13.12.00 |
Display: | 13.12.00 Jam inside duplexer |
Description: | Duplexer refeed jam. The page did not reach SR2 (duplexer-refeed sensor). |
Remedy: | Clear the jam. 1. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller. |
Error code: | 13.13.00 |
Display: | 13.13.00 Jam inside left door |
Description: | A jam is in the duplexer area. The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time. |
Remedy: | - Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Replace the duplexer. |
Error code: | 13.1C.00 |
Display: | 13.1C.00 Paper wrapped around fuser |
Description: | Fuser wrap jam. SR6 (fuser-exit sensor) did not detect media within the specified time after it initially detected media. |
Remedy: | 1. Clear the jam. 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Reinstall the fuser and process a cleaning page. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace the fuser if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller. |
Error code: | 13.20.00 |
Display: | 13.20.00 JAM INSIDE <LOCATION> |
Description: | Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER |
Remedy: | • TRAY 2 Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status changes. • TOP COVER Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked. Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes. • REAR DOOR Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes. • DUPLEXER Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer. |
Error code: | 13.21.00 |
Display: | 13.21.00 Jam inside left door |
Description: | A door is open. |
Remedy: | - Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Run a paper path test. - Run a service test. - Check the function of the interlock switches. - Replace the left door. |
Error code: | 13.30.00 |
Display: | 13.30.00 Jam inside right door |
Description: | A jam is in the pickup area of Tray 1. |
Remedy: | Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - Replace the paper input unit. - Replace the Tray 1 pickup rollers. - Replace Tray 1. |
Error code: | 13.XX.YY |
Display: | 13.XX.YY - Remove Tray 2 Clear jam then touch OK |
Description: | Media is jammed in the duplex area. |
Remedy: | Follow the instructions in the onscreen dialog box. |
Error code: | 20 |
Description: | Vertical image or label drift |
Causes: | The printer is using non-continuous labels but is configured in continuous mode. The media sensor is positioned incorrectly. The media sensor is calibrated improperly. The platen roller is dirty. Improper printhead pressure settings (toggles). Improperly loaded ribbon or media. Incompatible media. |
Remedy: | Configure the printer for non-continuous and run calibration routine, if necessary. Ensure that the media sensor is properly positioned to read a single/consistent interlabel gap. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Clean the platen roller. See Clean the Printhead and Platen Roller on page 131. Adjust the printhead pressure to ensure proper functionality. Verify that the printer is loaded properly. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed. Media must not exceed minimum specifications for mode of operation. |
Error code: | 22 |
Description: | Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. |
Causes: | The platen roller is dirty. Media guides are positioned improperly. The media type is set incorrectly. The media is loaded incorrectly. |
Remedy: | Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 131. Ensure that the media guides are properly positioned. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. Load media correctly. See Load Media on page 58. |
Error code: | 40 |
Display: | Scanner locked |
Description: | 10-348 ERROR 40 FUSER MAIN LAMP FAILURE Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault, Clear <10-348 & 10-350> is run. |
Causes: | 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. |
Remedy: | Switch printer power OFF. Remove the Fuser Assembly. Warning Fuser may be very hot. Use extreme caution to prevent burns. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Replace the Engine Control Board. |
Error code: | 41.3 |
Display: | 41.3 UNEXPECTED SIZE IN TRAY <X> |
Description: | You have configured the tray for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller). |
Remedy: | 1. Reload the tray with the correct paper size. 2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same. 3. Press the OK button and scroll to the TRAY <X> SIZE = <Size> option. Reconfigure the size in a tray to match the size required for the print job. 4. If the error does not clear, turn the product off and then on. 5. If the message persists, contact an HPauthorized service or support provider. |
Error code: | 41.5 |
Display: | 41.5 UNEXPECTED TYPE IN TRAY X |
Description: | The device senses a different media type than what is configured in the tray. |
Remedy: | 1. Press "OK" to print from a different tray. 2. To print from the current tray, load the tray with the size and type indicated. Ensure that all trays are configured correctly before printing again |
Error code: | 41.7 |
Display: | 41.X Error To continue touch OK |
Description: | A temporary printing error occurred. |
Remedy: | 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA. |
Error code: | 41.X |
Display: | 41.X ERROR |
Description: | A temporary printing error occurred. |
Remedy: | 1. Press OK to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the loaded paper meets HP specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product. 3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match. 4. Verify that the correct size paper is loaded in the input tray. |
Error code: | 48.01 |
Display: | 48.01 TRANSFER UNIT ERROR |
Description: | The transfer belt has dislocated during printing. |
Remedy: | Turn product off then on. |
Error code: | 49.XXXX |
Display: | 49.XXXX ERROR |
Description: | A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault. |
Remedy: | 1. Turn off the product, and then turn it on. 2. Press Stop to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error. |
Error code: | 50.1 |
Display: | 50.1 FUSER ERROR |
Description: | AC power is not being provided to the fuser assembly. AC voltage is necessary to generate heat in the fuser assembly. |
Remedy: | 1. Verify that the fuser power cable at the back of the device is connected and the ECU is fully seated. 2. If the message persists, replace the fuser assembly. |
Error code: | 50.2 |
Display: | 50.<X> Fuser To continue turn off then on |
Description: | A fuser error has occurred. fuser warm up service. |
Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
Error code: | 50.3 |
Display: | 50.<X> Fuser To continue turn off then on |
Description: | A fuser error has occurred. high fuser temperature |
Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
Error code: | 50.4 |
Display: | 50.<X> Fuser To continue turn off then on |
Description: | A fuser error has occurred.f aulty fuser. |
Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
Error code: | 50.5 |
Display: | 50.<X> Fuser To continue turn off then on |
Description: | A fuser error has occurred. inconsistent fuser. |
Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
Error code: | 50.7 |
Display: | 50.X FUSER ERROR To continue turn off then on |
Description: | A fuser error has occurred. fuser pressure release malfunction |
Remedy: | 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply. |
Error code: | 50.8 |
Display: | 50.X FUSER ERROR To continue turn off then on |
Description: | A fuser error has occurred. low fuser temperature |
Remedy: | 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply. |
Error code: | 50.9 |
Display: | 50.X FUSER ERROR To continue turn off then on |
Description: | A fuser error has occurred. high fuser temperature |
Remedy: | 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply. |
Error code: | 50.X |
Display: | 50.X Fuser Error |
Description: | The product has an internal hardware error. |
Remedy: | 1. Press the power button to turn the product off.2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet.3. Wait at least 25 minutes, turn the product on, and then wait for the product to initialize.4. If the error persists, reconnect J101 and J552 on the engine controller PCA.5. If the error persists, check the power source. Make sure that the power source meets the minimum system requirements (40Hz to 70Hz).6. If the error persists, replace the fuser.7. If the error persists, replace the engine controller PCA. |
Error code: | 51.20 |
Display: | 51.20 |
Description: | Black laser scanner error. An error with the laser/scanner assembly has occurred in the product. |
Causes: | Black laser scanner error |
Remedy: | action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product. |
Error code: | 51.21 |
Display: | 51.XX Error |
Description: | The product has experienced an internal error with a laser scanner. cyan |
Causes: | Cyan laser scanner error |
Remedy: | 1. Turn the product off and then on. 2. Verify that the connectors J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated. 3. If the problem remains, replace the laser scanner. |
Error code: | 51.22 |
Display: | 51.XX Error |
Description: | The product has experienced an internal error with a laser scanner. magenta |
Causes: | Magenta laser scanner error |
Remedy: | 1. Turn the product off and then on. 2. Verify that the connectors J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated. 3. If the problem remains, replace the laser scanner. |
Error code: | 51.23 |
Display: | 51.XX Error |
Description: | The product has experienced an internal error with a laser scanner. yellow |
Causes: | Yellow laser scanner error |
Remedy: | 1. Turn the product off and then on. 2. Verify that the connectors J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated. 3. If the problem remains, replace the laser scanner. |
Error code: | 51.XY |
Display: | 51.XY ERROR |
Description: | A laser/scanner error has occurred. |
Remedy: | 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear motor rotate. 2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated. 3. Verify that the wiring harness at the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly. |
Error code: | 52.00 |
Display: | 52.00 ERROR |
Description: | A scanner motor error has occurred. Scanner motor rotation is verified at the initialization of a print job. |
Remedy: | 1. Verify that the scanner motor connector and the ribbon cable from the ECU are firmly seated on the laser/scanner assembly. 2. Verify that the scanner motor connector is firmly seated in connector J402 on the ECU. You might have to remove the main cooling fan to see this connection. 3. Verify that the ribbon cable installed in connector J403 on the ECU is fully seated You must remove the ECU in order to verify this connection. 4. If the message persists, replace the laser/scanner assembly. |
Error code: | 52.20 |
Display: | 52.XY ERROR To continue turn off then on |
Description: | A temporary printing error has occurred. laser/scanner motor rotation speed error |
Remedy: | 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA. |
Error code: | 52.XY |
Display: | 52.XY ERROR |
Description: | A laser/scanner error has occurred. X = 0, Y = 0: scanner error X = 2, Y = 0: scanner rotation error |
Remedy: | 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the DC controller PCA (ECU). 3. Verify that the connector J12 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly. |
Error code: | 53.XY.ZZ |
Display: | 53.XY.ZZ CHECK RAM DIMM SLOT <X> |
Description: | There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1 |
Remedy: | Press OK to continue if you are prompted. If the message continues, you might need to replace the specified DIMM. Turn the product off, and then replace the DIMM that caused the error. |
Error code: | 54.01 |
Display: | 54.<XX> Error |
Description: | A sensor error has occurred. Temperature |
Remedy: | Turn the MFP off, and then turn the MFP on. If the error reappears, record the message and contact support. |
Error code: | 54.XX |
Display: | 54.XX |
Description: | The product has experienced an error with one of the internal sensors. |
Remedy: | Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. |
Error code: | 55.00.00 |
Display: | 55.00.00 DC CONTROLLER ERROR |
Description: | The DC controller has experienced a communication error. |
Remedy: | 1. Turn the product off, and then turn the product on. 2. If this message persists, replace the DC controller PCA. |
Error code: | 55.01.YY |
Display: | 55.XX.YY DC CONTROLLER ERROR - To Continue Turn Off Then On |
Description: | The print engine is not communicating with the formatter. Incoming parity error |
Remedy: | Turn the MFP off, and then turn the MFP on. |
Error code: | 55.XX.YY |
Display: | 55.XX.YY DC CONTROLLER ERROR |
Description: | A temporary printing error occurred. |
Remedy: | 1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter. |
Error code: | 56.01 |
Display: | 56.XX ERROR To continue turn off then on |
Description: | A temporary printing error has occurred. unknown input device, selected media input unavailable |
Remedy: | 1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-HP paper-handling devices. 4. Perform a RFU. |
Error code: | 56.02 |
Display: | 56.XX ERROR To continue turn off then on |
Description: | A temporary printing error has occurred. unknown output device, selected media output bin unavailable |
Remedy: | 1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-HP paper-handling devices. 4. Perform a RFU. |
Error code: | 56.X |
Display: | 56.X ERROR |
Description: | The input device is unknown. 56.1 = unknown input device |
Remedy: | 1. Turn the product off and then on. 2. Reinstall all the input devices. 3. Remove all non-HP paper handling devices |
Error code: | 57.03 |
Display: | 57.03 ERROR |
Description: | Fan FN102 has experienced an error. |
Remedy: | 1. Inspect fan FN102 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J75 on the DC controller PCA is securely seated. 3. If the error persists, replace the fan. |
Error code: | 57.04 |
Display: | 57.04 ERROR |
Description: | Fan FN101 has experienced an error. |
Remedy: | 1. Inspect fan FN101 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J64 on the power supply PCA is securely seated. 3. If the error persists, replace the fan. |
Error code: | 57.07 |
Display: | 57.07 ERROR |
Description: | Fan FN301 has experienced an error. |
Remedy: | 1. Inspect fan FN301 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J65 on the power supply PCA is securely seated. 3. If the error persists, replace the fan. |
Error code: | 57.XX |
Display: | 57.XX ERROR |
Description: | A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error |
Remedy: | 1. Turn the product off and then on. 2. Verify that the main fan connection at connector J1606 on the DC controller PCA (ECU) is firmly seated. 3. Verify that the sub fan connection at connector J1505 on the DC controller PCA (ECU) is firmly seated. 4. Turn the printer on and verify each fan is spinning. 5. Replace the main fan or the sub fan if they are not operational. |
Error code: | 58.03 |
Display: | 58.<XX> Error To continue turn off then on |
Description: | A product error occurred. CPU error. |
Remedy: | - Turn the product off and turn it on. - Check the configuration. - Replace the print cartridge. - Replace the toner sensor contact assembly. - Replace the DC controller. |
Error code: | 58.04 |
Display: | 58.04 |
Description: | Low voltage power supply malfunction. The product has experienced an error with the low voltage power supply. |
Causes: | Low voltage power supply malfunction |
Remedy: | 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. Check the voltage label on the back of the product. If the product is rated 220V and is plugged into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a power transformer is used to convert 220V power to 110V, verify that the transformer power rating is sufficient to operate the product.4. If the error persists, replace the Low Voltage Power Supply PCB Assembly: M402, M403 L.V.POWER SUPPLY PCB ASS`Y (110v) RM2-8516-000CN M402, M403 L.V.POWER SUPPLY PCB ASS`Y (220v) RM2-8517-000CN M426, M427 L.V.POWER SUPPLY PCB ASS`Y (110v) RM2-8518-000CN M426, M427 L.V.POWER SUPPLY PCB ASS`Y (220v) RM2-8519-000CN5. If the error persists, replace the product. |
Error code: | 58.XX |
Display: | 58.XX ERROR |
Description: | The product has experienced an error with the low voltage power supply. • 58.04 = Low voltage power supply malfunction |
Remedy: | 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on. 3. Check the voltage label on the back of the product. If the product is rated 220V and is plugged into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a power transformer is used to convert 220V power to 110V, verify that the transformer power rating is sufficient to operate the product.4. If the error persists, replace the Low Voltage Power Supply PCB Assembly: L.V.POWER SUPPLY PCB ASS`Y (110–127V) RM2–0840–000CN L.V.POWER SUPPLY PCB ASS`Y (220–240V) CHINA ONLY RM2-0842–000CN L.V.POWER SUPPLY PCB ASS`Y (220–240V) EXCEPT CHINA RM2-0841–000CN5. If the error persists, replace the product. |
Error code: | 59.00 |
Display: | 59.00 ERROR |
Description: | The toner residual feed motor (M12) is defective. |
Remedy: | 1. Perform a motor test to check for a motor failure. 2. Reconnect J89 of the residual feed motor, intermediate connectors (J75 and J77), and J137 on the DC controller PCA. 3. If the problem persists, replace the residual feed motor (M12). |
Error code: | 59.30 |
Display: | 59.<XY> Printer Error To continue turn off then on |
Description: | A product error occurred. fuser motor startup error. |
Causes: | Fuser motor startup error |
Remedy: | - Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller |
Error code: | 59.40 |
Display: | 59.<XY> Printer Error To continue turn off then on |
Description: | A product error occurred. fuser motor rotation error. |
Causes: | Fuser motor rotation error |
Remedy: | - Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller |
Error code: | 59.5Y |
Display: | 59.5Y ERROR |
Description: | A drum motor has experienced a startup error. • Y=0: Black (drum motor 3) (M5) (J121) • Y=1: Cyan (drum motor 2) (M4) (J120) • Y=2: Magenta (drum motor 1) (M3) (M4) (J120) • Y=3: Yellow (drum motor 1) (M3) (J120) |
Remedy: | 1. Perform the drum-motors component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J120 or J121 on the DC controller PCA. 3. Replace the appropriate drum motor. |
Error code: | 59.6Y |
Display: | 59.6Y ERROR |
Description: | A drum motor has experienced a rotational error. • Y=0: Black (drum motor 3) (M5) (J121) • Y=1: Cyan (drum motor 2) (M4) (J120) • Y=2: Magenta (drum motor 1) (M3) (M4) (J120) • Y=3: Yellow (drum motor 1) (M3) (J120) |
Remedy: | 1. Perform the drum-motors component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J120 or J121 on the DC controller PCA. 3. Replace the appropriate drum motor. |
Error code: | 59.B0 |
Display: | 59.B0 CLEANING MOTOR ERROR |
Description: | The residual-toner feed motor has failed. |
Remedy: | 1. Check the toner collection unit. If the unit is full, replace it. NOTE: Toner can clog the feed motor if the toner collection unit is full. 2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA. 3. Replace the residual-toner feed motor. |
Error code: | 59.BO |
Display: | 59.BO CLEANING MOTOR ERROR REPLACE TONER COLLECTION UNIT |
Description: | This message displays for one of the following reasons: • The cleaning motor is stuck. • The toner-collection unit is full. • The chute at the top of the toner collection unit is clogged. |
Remedy: | Replace the toner-collection unit |
Error code: | 59.C0 |
Display: | 59.C0 Error |
Description: | Developer motor rotation error. |
Causes: | Developer motor rotation error |
Remedy: | 1. Reconnect the connector (J518) on the developing disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA. 2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning correctly. If it is not, replace the developing disengagement sensor unit. 3. Run the developing unit engagement and disengagement drive test in the actuator drive mode to verify that the disengagement mechanism is functioning correctly. If it is not functioning correctly, replace the developing disengagement motor. |
Error code: | 59.F0 |
Display: | 59.F0 Error |
Description: | Transfer alienation failure. |
Causes: | Transfer alienation failure |
Remedy: | 1. Check if the ITB unit is installed. 2. Reconnect the connector (J181) on the DC controller PCA. 3. Run the switch test in the sensor monitor mode to verify that the primary transfer roller disengagement switch is functioning correctly. If it is not functioning correctly, replace the primary transfer roller disengagement switch unit. 4. Run the primary transfer roller engagement and disengagement drive test in the actuator drive mode to verify that the primary transfer roller disengagement mechanism is functioning correctly. If it is not functioning correctly, replace the fuser drive unit |
Error code: | 59.XY |
Display: | 59.XY ERROR |
Description: | A temporary printing error occurred. |
Remedy: | 1. Inspect the DC controller PCA and verify that the following connectors are firmly seated: • Drum motor (M102) to connector J87 • Feed motor (M101) to connector J91 • Fusing motor (M299) to connector J89 NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated. 2. If the error persists, from the DIAGNOSTICS menu, run the component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor. |
Error code: | 60.03 |
Display: | 60.03 ERROR |
Description: | Tray 3 is not lifting correctly. |
Remedy: | 1. Reconnect connector J408 on the paper deck controller PCA and the intermediate connector J11. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly. |
Error code: | 60.04 |
Display: | 60.04 ERROR |
Description: | Tray 4 is not lifting correctly. |
Remedy: | 1. Reconnect connector J406 on the paper deck controller PCA and the intermediate connector J21. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly. |
Error code: | 60.X |
Display: | 60.<X> Tray <X> lifting error |
Description: | This message displays when the tray is in the process of lifting the paper to the top of the tray for proper feeding and some obstruction prevents the tray from lifting properly. 60.02 is a lifting error in Tray 2. 60.03 is a lifting error in Tray 3. 60.04 is a lifting error in Tray 4. |
Remedy: | - Check the tray for obstructions. - Remove and reseat the tray. - Perform a service test. - Remove the two trays and swap their positions. If the error changes, the tray might be defective. - Replace the paper input unit. |
Error code: | 62 |
Display: | Nongenuine Toner Replace Toner |
Description: | The toner cartridge installed is not a genuine cartridge. |
Causes: | · Loose cable connection · Defective development clutch for magenta · Defective IOD2 board · Defective MCTL board |
Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
Error code: | 68.X |
Display: | 68.X STORAGE ERROR SETTINGS CHANGED |
Description: | An error occurred in the product permanent storage and one or more product settings has been reset to its factory default. |
Remedy: | Press OK to resume printing. Print a configuration page and check the product settings to determine which values have changed. If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider. |
Error code: | 69.X |
Display: | 69.X ERROR |
Description: | A printing error occurred. |
Remedy: | • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider. |
Error code: | 79.XXXX |
Display: | 79.XXXX ERROR |
Description: | The product detected a critical hardware error. |
Remedy: | • Press the stop button to clear the print job from the product memory. Turn the product off and then on. • Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps. • Turn the product off. • Disconnect all cables to the product that connect it to the network or computer. • Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. • Remove the EIO device from the product. • Turn the product on. If the error no longer exists, follow these steps. • Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. • Replace the DIMM or EIO device if you determine that it causes the error. • Reconnect all cables that connect the product to the network or computer. |
Error code: | 8X.YYYY |
Display: | 8X.YYYY EMBEDDED JETDIRECT ERROR |
Description: | The embedded HP Jetdirect print server has encountered a critical error. |
Remedy: | • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider. |
Название
HP 504A Тонер-картридж черный (5000 стр.)
HP 504X Тонер-картридж черный (10500 стр.)
Двойная упаковка черных картриджей HP-504X
HP 504A Тонер-картридж голубой
HP 504A Тонер-картридж желтый
HP 504A Тонер-картридж пурпурный
HP Емкость отработанного тонера
HP Печь в сборе 220V