HP Color LaserJet CP4020 Series
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Модули
Paper feeders
Right door assembly
Cassettes 2-5
1 X 500 paper feeder main body
Front door assembly
INTERNAL COMPONENTS 4
PCAs
REGISTRATION ASSEMBLY
Paper feeder external covers, panels, and doors
INTERNAL COMPONENTS 3
3 X 500 paper feeder main body
INTERNAL COMPONENTS 1
INTERNAL COMPONENTS 2
INTERNAL COMPONENTS 5
Secondary transfer assembly
INTERNAL COMPONENTS 7
INTERNAL COMPONENTS 6
Tray 1 paper pickup assembly
Paper pickup assembly
Fuser assembly
Delivery assembly
External covers, panels, and doors
Детали Paper pickup assembly
| Деталь: | CASSETTE |
| Парткод: | RM1-5928-000CN |
| Деталь: | RIGHT DOOR ASSEMBLY |
| Парткод: | RM1-5509-000CN |
| Деталь: | Cover, M.P. crossmember R |
| Парткод: | RC2-4747-000CN |
| Деталь: | CASSETTE |
| Парткод: | RM1-5928-000CN |
| Деталь: | Lifter base assembly |
| Парткод: | RM1-5913-000CN |
| Деталь: | Lifter assembly |
| Парткод: | RM1-5914-000CN |
| Деталь: | Paper pickup drive assembly, 1x500 |
| Парткод: | RM1-5934-000CN |
| Деталь: | Feeder PCA assembly, 1x500 |
| Парткод: | RM1-5854-000CN |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-5929-000CN |
| Деталь: | FRONT DOOR ASSEMBLY |
| Парткод: | RM1-5506-000CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU6-2235-000CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU6-2376-000CN |
| Деталь: | Cartridge fan assembly |
| Парткод: | RM1-5499-000CN |
| Деталь: | WASTE TONER MOTOR ASSEMBLY |
| Парткод: | RM1-5605-000CN |
| Деталь: | Laser scanner kit (includes instructions and one scanner assy.) |
| Парткод: | CC493-67914 |
| Деталь: | Position detect assembly |
| Парткод: | RM1-5500-000CN |
| Деталь: | Front light guide assembly |
| Парткод: | RM1-5492-000CN |
| Деталь: | Intermediate transfer belt kit (includes instructions, ITB, and T2 roller) |
| Парткод: | CC493-67909 |
| Деталь: | PHOTO INTERRUPTER |
| Парткод: | WG8-5696-000CN |
| Цена: | 350 ₽ |
| Деталь: | DC controller PCA assembly |
| Парткод: | RM1-5758-000CN |
| Деталь: | Low voltage power supply PCA assembly, 110V |
| Парткод: | RM1-5763-000CN |
| Деталь: | Low voltage power supply PCA assembly, 220V |
| Парткод: | RM1-5764-000CN |
| Деталь: | High voltage power supply PCA, lower (includes FFC DCC to HVPS lower) |
| Парткод: | RM1-5779-000CN |
| Деталь: | High voltage power supply, upper |
| Парткод: | RM1-5781-000CN |
| Деталь: | Inner connecting PCA assembly |
| Парткод: | RM1-5636-020CN |
| Деталь: | Toner remain PCA assembly |
| Парткод: | RM1-5771-020CN |
| Деталь: | Formatter kit (exchange includes instructions) |
| Парткод: | CC493-69001 |
| Деталь: | Registration assembly kit, simplex (includes instructions) |
| Парткод: | CC493-67916 |
| Деталь: | Registration assembly kit, duplex (includes instructions) |
| Парткод: | CC493-67917 |
| Деталь: | COVER, REAR LOWER |
| Парткод: | RC2-5378-000CN |
| Деталь: | COVER, REAR |
| Парткод: | RC2-5379-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC2-5393-000CN |
| Деталь: | Cover, right front, 1x500 |
| Парткод: | RC2-5356-000CN |
| Деталь: | Cover, right front, 3x500 |
| Парткод: | RC2-5357-000CN |
| Деталь: | COVER, RIGHT REAR |
| Парткод: | RC2-5380-000CN |
| Деталь: | Cover, right center |
| Парткод: | RC2-5394-000CN |
| Деталь: | Right door assembly 3x500 |
| Парткод: | RM1-5937-000CN |
| Деталь: | Right door assembly 1x500 |
| Парткод: | RM1-5936-000CN |
| Деталь: | Door, stock, 1x500 |
| Парткод: | RC2-5377-000CN |
| Деталь: | Hinge, front door |
| Парткод: | RC2-4291-000CN |
| Деталь: | Hinge, front door |
| Парткод: | RC2-4292-000CN |
| Деталь: | COVER |
| Парткод: | RC2-4308-000CN |
| Деталь: | LEVER, SHUTTER |
| Парткод: | RC2-4415-000CN |
| Деталь: | SPRING, COMPRESSION |
| Парткод: | RU6-2316-000CN |
| Деталь: | Front inner cover upper assembly |
| Парткод: | RM1-5495-000CN |
| Деталь: | INTERLOCK ASSEMBLY |
| Парткод: | RM1-5496-000CN |
| Деталь: | Waste toner collection kit (includes instructions and wipe) |
| Парткод: | CC493-67913 |
| Деталь: | Waste toner duct assembly |
| Парткод: | RM1-5519-000CN |
| Деталь: | Power switch assembly |
| Парткод: | RM1-5582-000CN |
| Деталь: | Front inner cover lower assembly |
| Парткод: | RM1-5598-000CN |
| Деталь: | Cassette rail right assembly |
| Парткод: | RM1-6195-000CN |
| Деталь: | Cassette rail left assembly |
| Парткод: | RM1-6196-000CN |
| Деталь: | LEVER, CRG. PRESSURE, FRONT |
| Парткод: | RC2-3983-020CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU6-2236-000CN |
| Деталь: | SPRING, GROUNDING |
| Парткод: | RU6-2237-000CN |
| Цена: | 360 ₽ |
| Деталь: | SWITCH |
| Парткод: | WC4-5303-000CN |
| Деталь: | WASTE TONER DETECT ASSEMBLY |
| Парткод: | RM1-5545-000CN |
| Деталь: | Waste toner paper feed assembly |
| Парткод: | RM1-5584-000CN |
| Деталь: | High voltage holder assembly |
| Парткод: | RM1-6694-000CN |
| Деталь: | SWITCH, PUSH |
| Парткод: | WC2-5637-000CN |
| Цена: | 340 ₽ |
| Деталь: | PHOTO INTERRUPTER |
| Парткод: | WG8-5696-000CN |
| Цена: | 350 ₽ |
| Деталь: | Lifter base assembly |
| Парткод: | RM1-5913-000CN |
| Деталь: | Lifter assembly |
| Парткод: | RM1-5914-000CN |
| Деталь: | Paper pickup drive assembly 3x500 |
| Парткод: | RM1-5935-000CN |
| Деталь: | Feeder PCA assembly 3x500 |
| Парткод: | RM1-5958-000CN |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-5929-000CN |
| Деталь: | Paper delivery fan assembly |
| Парткод: | RM1-5501-000CN |
| Деталь: | Guide, paper feed, simplex |
| Парткод: | RC2-4566-000CN |
| Деталь: | Duplexing guide assembly, duplex |
| Парткод: | RM1-5531-000CN |
| Деталь: | Paper delivery fan duct assembly |
| Парткод: | RM1-5583-000CN |
| Деталь: | Holder, cable |
| Парткод: | RC2-3997-000CN |
| Деталь: | Rod, paper delivery fan |
| Парткод: | RC2-4070-000CN |
| Деталь: | SPRING, COMPRESSION |
| Парткод: | RU6-2310-000CN |
| Деталь: | Holder, right door handle |
| Парткод: | RC2-4573-000CN |
| Деталь: | PHOTO INTERRUPTER, TLP1243 |
| Парткод: | WG8-5696-000CN |
| Цена: | 350 ₽ |
| Деталь: | BUSHING |
| Парткод: | RC2-9719-000CN |
| Деталь: | Lever, CRG. lock |
| Парткод: | RC2-3986-000CN |
| Деталь: | TRAY, WASTE TONER CATCH |
| Парткод: | RC2-4218-000CN |
| Деталь: | SPRING, TORSION |
| Парткод: | RU6-2247-000CN |
| Деталь: | SPRING, GROUNDING |
| Парткод: | RC2-4469-000CN |
| Деталь: | BUSHING |
| Парткод: | RC2-4470-000CN |
| Деталь: | Lifter base assembly |
| Парткод: | RM1-5913-000CN |
| Деталь: | COVER |
| Парткод: | RC2-4403-000CN |
| Деталь: | COVER |
| Парткод: | RC2-5962-000CN |
| Деталь: | Crg. Guide lower assembly |
| Парткод: | RM1-5486-000CN |
| Деталь: | SHUTTER ASSEMBLY |
| Парткод: | RM1-5488-000CN |
| Деталь: | SHUTTER ASSEMBLY |
| Парткод: | RM1-5489-000CN |
| Деталь: | Shutter arm assembly |
| Парткод: | RM1-5585-000CN |
| Деталь: | Shutter arm assembly |
| Парткод: | RM1-5586-000CN |
| Деталь: | COVER, INNER |
| Парткод: | RC2-3981-000CN |
| Деталь: | Shaft support (included in secondary transfer kit see Figure 415) |
| Парткод: | RC2-4162-000CN |
| Деталь: | SPACER |
| Парткод: | RC2-4514-000CN |
| Деталь: | GUIDE |
| Парткод: | RC2-4527-000CN |
| Деталь: | LINK, RIGHT DOOR |
| Парткод: | RC2-4726-000CN |
| Деталь: | Guide, cassette option |
| Парткод: | RC2-4741-000CN |
| Деталь: | Holder, duct cable |
| Парткод: | RC2-8239-000CN |
| Деталь: | Cassette guide assembly |
| Парткод: | RM1-5504-000CN |
| Деталь: | PAPER FEED ROLLER ASSEMBLY |
| Парткод: | RM1-5525-000CN |
| Деталь: | Density detect assembly |
| Парткод: | RM1-5641-000CN |
| Деталь: | Cable cover assembly |
| Парткод: | RM1-6695-000CN |
| Деталь: | COVER, ROLLER |
| Парткод: | RC2-4483-000CN |
| Деталь: | Cover, M.P. cross member |
| Парткод: | RC2-9189-000CN |
| Деталь: | Arm, door link supporting, right |
| Парткод: | RC2-4055-000CN |
| Деталь: | Secondary transfer roller assembly kit (includes instructions) |
| Парткод: | CC493-67908 |
| Деталь: | Secondary transfer assembly, duplex kit (includes shaft-support clip) |
| Парткод: | CC493-67901 |
| Деталь: | Secondary transfer assembly, simplex kit (includes shaft-support clip) |
| Парткод: | CC493-67902 |
| Деталь: | FAN |
| Парткод: | RK2-2577-000CN |
| Деталь: | Cable, flexible flat, H.V.T. |
| Парткод: | RK2-2603-000CN |
| Деталь: | Contact assembly |
| Парткод: | RM1-5502-000CN |
| Деталь: | Fan cable assembly |
| Парткод: | RM1-5821-000CN |
| Деталь: | H.V. power supply cable assembly |
| Парткод: | RM1-5724-000CN |
| Деталь: | Lower main cable assembly |
| Парткод: | RM1-5801-000CN |
| Деталь: | SWITCH, PUSH |
| Парткод: | WC2-5637-000CN |
| Цена: | 340 ₽ |
| Деталь: | CONNECTING CABLE ASSEMBLY |
| Парткод: | RM1-5799-000CN |
| Деталь: | Upper main cable assembly |
| Парткод: | RM1-5800-000CN |
| Деталь: | Duplexing cable assembly, duplex |
| Парткод: | RM1-5803-000CN |
| Деталь: | Feed cable assembly |
| Парткод: | RM1-5804-000CN |
| Деталь: | Switch cable assembly |
| Парткод: | RM1-5807-000CN |
| Деталь: | CONNECTING CABLE ASSEMBLY |
| Парткод: | RM1-5811-000CN |
| Деталь: | CONNECTING CABLE ASSEMBLY |
| Парткод: | RM1-5812-000CN |
| Деталь: | Control panel cable assembly |
| Парткод: | RM1-5814-000CN |
| Деталь: | Sensor cable assembly |
| Парткод: | RM1-5815-000CN |
| Деталь: | Interlock switch cable assembly |
| Парткод: | RM1-5816-000CN |
| Деталь: | DUPLEXING DRIVE ASSEMBLY |
| Парткод: | RM1-5546-000CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU6-2468-000CN |
| Деталь: | Flexible flat cable assembly (includes two FFC DCC to laser/ scanner) |
| Парткод: | RM1-5498-000CN |
| Деталь: | Main DC motor assembly |
| Парткод: | RM1-5521-000CN |
| Деталь: | Paper pickup drive assembly |
| Парткод: | RM1-5549-000CN |
| Деталь: | Main drive assembly kit (includes instructions) |
| Парткод: | CC493-67915 |
| Деталь: | Fuser drive assembly, simplex |
| Парткод: | RM1-6702-000CN |
| Деталь: | Fuser drive assembly, duplex |
| Парткод: | RM1-5656-000CN |
| Деталь: | Lifter assembly |
| Парткод: | RM1-5914-000CN |
| Деталь: | Flat flexible cable (DCC to HVPS lower) |
| Парткод: | RK2-2604-000CN |
| Деталь: | Cartridge fan |
| Парткод: | RK2-2418-000CN |
| Цена: | 2 700 ₽ |
| Деталь: | ITB motor assembly |
| Парткод: | RM1-5777-000CN |
| Деталь: | Developing disengaging motor |
| Парткод: | RK2-2415-000CN |
| Цена: | 3 500 ₽ |
| Деталь: | Pickup roller (Tray 1) kit (includes instructions) |
| Парткод: | CC49367906 |
| Деталь: | Separation pad (Tray 1) |
| Парткод: | RL1-1937-000CN |
| Цена: | 1 100 ₽ |
| Деталь: | Roller, paper pickup |
| Парткод: | RL1-2099-000CN |
| Цена: | 850 ₽ |
| Деталь: | PAPER FEED ROLLER |
| Парткод: | RM1-0037-020CN |
| Цена: | 70 ₽ |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-5919-000CN |
| Цена: | 5 800 ₽ |
| Деталь: | Fuser 110 V assembly kit (includes instructions) |
| Парткод: | CC493-67911 |
| Деталь: | Fuser 220 V assembly kit (includes instructions) |
| Парткод: | CC493-67912 |
| Деталь: | Simplex delivery assembly kit |
| Парткод: | CC493-67918 |
| Деталь: | Duplex delivery assembly kit |
| Парткод: | CC493-67919 |
| Деталь: | GRIP, LEFT FRONT |
| Парткод: | RC2-4268-000CN |
| Деталь: | Grip, left rear |
| Парткод: | RC2-4269-000CN |
| Деталь: | COVER, LEFT UPPER |
| Парткод: | RC2-4270-000CN |
| Деталь: | COVER, RIGHT FRONT |
| Парткод: | RC2-4272-000CN |
| Деталь: | COVER, RIGHT REAR |
| Парткод: | RC2-4273-000CN |
| Деталь: | COVER, UPPER |
| Парткод: | RC2-4276-000CN |
| Деталь: | COVER, LEFT LOWER |
| Парткод: | RC2-4300-000CN |
| Деталь: | COVER, INNER |
| Парткод: | RM1-5520-000CN |
| Деталь: | Tray, face-down swing |
| Парткод: | RC2-4547-000CN |
| Деталь: | COVER, LEFT REAR |
| Парткод: | RC2-8213-000CN |
| Деталь: | Control-panel assembly |
| Парткод: | RM1-5786-000CN |
| Деталь: | Face-down tray assembly |
| Парткод: | RM1-5494-000CN |
| Деталь: | Right handle cover assembly |
| Парткод: | RM1-5507-000CN |
| Деталь: | REAR COVER ASSEMBLY |
| Парткод: | RM1-5508-000CN |
Коды ошибок
10.XX.YY
11.01
11.02
13.XX.YY
20
21.X
22
40
41.3
41.5
41.7
48.0
49.XXXX
50.1
50.2
50.3
50.4
50.5
50.7
50.8
50.9
50.X
51.20
51.21
51.22
51.23
52.00
52.20
54.XX
55.XX.YY
56.X
57.03
57.04
57.06
57.XX
58.03
58.04
59.20
59.30
59.40
59.50
59.51
59.52
59.53
59.60
59.61
59.62
59.63
59.90
59.A0
59.B0
59.C0
59.F0
60.02
60.03
60.04
60.05
62
68.X
69.X
79.XXXX
8X.YYYY
Описание
| Error code: | 10.XX.YY |
| Display: | 10.XX.YY SUPPLY MEMORY ERROR |
| Description: | An error has occurred in one or more of the product`s supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge |
| Remedy: | • Turn the product off and then on to clear the message. • Replace the print cartridge. |
| Error code: | 11.01 |
| Display: | 11.XX Internal clock error |
| Description: | The product real-time clock has experienced an error. clock battery failed |
| Remedy: | Whenever the product is turned off and then turned on again, set the time and date at the control panel. |
| Error code: | 11.02 |
| Display: | 11.XX Internal clock error |
| Description: | The product real-time clock has experienced an error. real time clock failed |
| Remedy: | Whenever the product is turned off and then turned on again, set the time and date at the control panel. |
| Error code: | 13.XX.YY |
| Display: | 13.XX.YY - Remove Tray 2 Clear jam then touch OK |
| Description: | Media is jammed in the duplex area. |
| Remedy: | Follow the instructions in the onscreen dialog box. |
| Error code: | 20 |
| Description: | Vertical image or label drift |
| Causes: | The printer is using non-continuous labels but is configured in continuous mode. The media sensor is positioned incorrectly. The media sensor is calibrated improperly. The platen roller is dirty. Improper printhead pressure settings (toggles). Improperly loaded ribbon or media. Incompatible media. |
| Remedy: | Configure the printer for non-continuous and run calibration routine, if necessary. Ensure that the media sensor is properly positioned to read a single/consistent interlabel gap. See Calibrate Media and Ribbon Sensor Sensitivity on page 90. Clean the platen roller. See Clean the Printhead and Platen Roller on page 131. Adjust the printhead pressure to ensure proper functionality. Verify that the printer is loaded properly. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed. Media must not exceed minimum specifications for mode of operation. |
| Error code: | 21.X |
| Display: | 21.X Print failure |
| Description: | The product cannot process the page. |
| Remedy: | Press OK to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job. |
| Error code: | 22 |
| Description: | Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. |
| Causes: | The platen roller is dirty. Media guides are positioned improperly. The media type is set incorrectly. The media is loaded incorrectly. |
| Remedy: | Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 131. Ensure that the media guides are properly positioned. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 81. Load media correctly. See Load Media on page 58. |
| Error code: | 40 |
| Display: | Scanner locked |
| Description: | 10-348 ERROR 40 FUSER MAIN LAMP FAILURE Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault, Clear <10-348 & 10-350> is run. |
| Causes: | 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. |
| Remedy: | Switch printer power OFF. Remove the Fuser Assembly. Warning Fuser may be very hot. Use extreme caution to prevent burns. Measure the resistance between the Fuser Assembly connector P600-4 and P600-6. Does the resistance measure between 20K and 100K ohms? Y↓N→ Replace the Fuser Assembly. Reinstall Fuser. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the resistance between P404A-1 and P404A-2 on the Engine Control Board. Does the resistance measure between 20K and 100K ohms? Y↓N→ Repair or replace the wiring harness between the Engine Control Board and the Fuser. Replace the Engine Control Board. |
| Error code: | 41.3 |
| Display: | 41.3 UNEXPECTED SIZE IN TRAY <X> |
| Description: | You have configured the tray for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller). |
| Remedy: | 1. Reload the tray with the correct paper size. 2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same. 3. Press the OK button and scroll to the TRAY <X> SIZE = <Size> option. Reconfigure the size in a tray to match the size required for the print job. 4. If the error does not clear, turn the product off and then on. 5. If the message persists, contact an HPauthorized service or support provider. |
| Error code: | 41.5 |
| Display: | 41.5 UNEXPECTED TYPE IN TRAY X |
| Description: | The device senses a different media type than what is configured in the tray. |
| Remedy: | 1. Press "OK" to print from a different tray. 2. To print from the current tray, load the tray with the size and type indicated. Ensure that all trays are configured correctly before printing again |
| Error code: | 41.7 |
| Display: | 41.X Error To continue touch OK |
| Description: | A temporary printing error occurred. |
| Remedy: | 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA. |
| Error code: | 48.0 |
| Display: | 48.01 TRANSFER UNIT ERROR |
| Description: | The transfer belt has dislocated during printing. |
| Remedy: | Turn product off then on. If the message persists, remove and reinstall the transfer unit. |
| Error code: | 49.XXXX |
| Display: | 49.XXXX ERROR |
| Description: | A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault. |
| Remedy: | 1. Turn off the product, and then turn it on. 2. Press Stop to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error. |
| Error code: | 50.1 |
| Display: | 50.1 FUSER ERROR |
| Description: | AC power is not being provided to the fuser assembly. AC voltage is necessary to generate heat in the fuser assembly. |
| Remedy: | 1. Verify that the fuser power cable at the back of the device is connected and the ECU is fully seated. 2. If the message persists, replace the fuser assembly. |
| Error code: | 50.2 |
| Display: | 50.<X> Fuser To continue turn off then on |
| Description: | A fuser error has occurred. fuser warm up service. |
| Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
| Error code: | 50.3 |
| Display: | 50.<X> Fuser To continue turn off then on |
| Description: | A fuser error has occurred. high fuser temperature |
| Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
| Error code: | 50.4 |
| Display: | 50.<X> Fuser To continue turn off then on |
| Description: | A fuser error has occurred.f aulty fuser. |
| Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
| Error code: | 50.5 |
| Display: | 50.<X> Fuser To continue turn off then on |
| Description: | A fuser error has occurred. inconsistent fuser. |
| Remedy: | - Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller |
| Error code: | 50.7 |
| Display: | 50.X FUSER ERROR To continue turn off then on |
| Description: | A fuser error has occurred. fuser pressure release malfunction |
| Remedy: | 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply. |
| Error code: | 50.8 |
| Display: | 50.X FUSER ERROR To continue turn off then on |
| Description: | A fuser error has occurred. low fuser temperature |
| Remedy: | 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply. |
| Error code: | 50.9 |
| Display: | 50.X FUSER ERROR To continue turn off then on |
| Description: | A fuser error has occurred. high fuser temperature |
| Remedy: | 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply. |
| Error code: | 50.X |
| Display: | 50.X Fuser Error |
| Description: | The product has an internal hardware error. |
| Remedy: | 1. Press the power button to turn the product off.2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet.3. Wait at least 25 minutes, turn the product on, and then wait for the product to initialize.4. If the error persists, reconnect J101 and J552 on the engine controller PCA.5. If the error persists, check the power source. Make sure that the power source meets the minimum system requirements (40Hz to 70Hz).6. If the error persists, replace the fuser.7. If the error persists, replace the engine controller PCA. |
| Error code: | 51.20 |
| Display: | 51.20 |
| Description: | Black laser scanner error. An error with the laser/scanner assembly has occurred in the product. |
| Causes: | Black laser scanner error |
| Remedy: | action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product. |
| Error code: | 51.21 |
| Display: | 51.XX Error |
| Description: | The product has experienced an internal error with a laser scanner. cyan |
| Causes: | Cyan laser scanner error |
| Remedy: | 1. Turn the product off and then on. 2. Verify that the connectors J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated. 3. If the problem remains, replace the laser scanner. |
| Error code: | 51.22 |
| Display: | 51.XX Error |
| Description: | The product has experienced an internal error with a laser scanner. magenta |
| Causes: | Magenta laser scanner error |
| Remedy: | 1. Turn the product off and then on. 2. Verify that the connectors J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated. 3. If the problem remains, replace the laser scanner. |
| Error code: | 51.23 |
| Display: | 51.XX Error |
| Description: | The product has experienced an internal error with a laser scanner. yellow |
| Causes: | Yellow laser scanner error |
| Remedy: | 1. Turn the product off and then on. 2. Verify that the connectors J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated. 3. If the problem remains, replace the laser scanner. |
| Error code: | 52.00 |
| Display: | 52.00 ERROR |
| Description: | A scanner motor error has occurred. Scanner motor rotation is verified at the initialization of a print job. |
| Remedy: | 1. Verify that the scanner motor connector and the ribbon cable from the ECU are firmly seated on the laser/scanner assembly. 2. Verify that the scanner motor connector is firmly seated in connector J402 on the ECU. You might have to remove the main cooling fan to see this connection. 3. Verify that the ribbon cable installed in connector J403 on the ECU is fully seated You must remove the ECU in order to verify this connection. 4. If the message persists, replace the laser/scanner assembly. |
| Error code: | 52.20 |
| Display: | 52.XY ERROR To continue turn off then on |
| Description: | A temporary printing error has occurred. laser/scanner motor rotation speed error |
| Remedy: | 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA. |
| Error code: | 54.XX |
| Display: | 54.XX |
| Description: | The product has experienced an error with one of the internal sensors. |
| Remedy: | Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. |
| Error code: | 55.XX.YY |
| Display: | 55.XX.YY DC CONTROLLER ERROR |
| Description: | A temporary printing error occurred. |
| Remedy: | 1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter. |
| Error code: | 56.X |
| Display: | 56.X ERROR |
| Description: | The input device is unknown. 56.1 = unknown input device |
| Remedy: | 1. Turn the product off and then on. 2. Reinstall all the input devices. 3. Remove all non-HP paper handling devices |
| Error code: | 57.03 |
| Display: | 57.03 ERROR |
| Description: | Fan FN102 has experienced an error. |
| Remedy: | 1. Inspect fan FN102 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J75 on the DC controller PCA is securely seated. 3. If the error persists, replace the fan. |
| Error code: | 57.04 |
| Display: | 57.04 ERROR |
| Description: | Fan FN101 has experienced an error. |
| Remedy: | 1. Inspect fan FN101 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J64 on the power supply PCA is securely seated. 3. If the error persists, replace the fan. |
| Error code: | 57.06 |
| Display: | 57.<XX> Error To continue turn off then on |
| Description: | A product error occurred. face-down bin error. |
| Remedy: | - Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller. |
| Error code: | 57.XX |
| Display: | 57.XX ERROR |
| Description: | A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error |
| Remedy: | 1. Turn the product off and then on. 2. Verify that the main fan connection at connector J1606 on the DC controller PCA (ECU) is firmly seated. 3. Verify that the sub fan connection at connector J1505 on the DC controller PCA (ECU) is firmly seated. 4. Turn the printer on and verify each fan is spinning. 5. Replace the main fan or the sub fan if they are not operational. |
| Error code: | 58.03 |
| Display: | 58.<XX> Error To continue turn off then on |
| Description: | A product error occurred. CPU error. |
| Remedy: | - Turn the product off and turn it on. - Check the configuration. - Replace the print cartridge. - Replace the toner sensor contact assembly. - Replace the DC controller. |
| Error code: | 58.04 |
| Display: | 58.04 |
| Description: | Low voltage power supply malfunction. The product has experienced an error with the low voltage power supply. |
| Causes: | Low voltage power supply malfunction |
| Remedy: | 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. Check the voltage label on the back of the product. If the product is rated 220V and is plugged into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a power transformer is used to convert 220V power to 110V, verify that the transformer power rating is sufficient to operate the product.4. If the error persists, replace the Low Voltage Power Supply PCB Assembly: M402, M403 L.V.POWER SUPPLY PCB ASS`Y (110v) RM2-8516-000CN M402, M403 L.V.POWER SUPPLY PCB ASS`Y (220v) RM2-8517-000CN M426, M427 L.V.POWER SUPPLY PCB ASS`Y (110v) RM2-8518-000CN M426, M427 L.V.POWER SUPPLY PCB ASS`Y (220v) RM2-8519-000CN5. If the error persists, replace the product. |
| Error code: | 59.20 |
| Display: | 59.<XY> Printer Error To continue turn off then on |
| Description: | A product error occurred. motor rotation error. |
| Remedy: | - Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller |
| Error code: | 59.30 |
| Display: | 59.<XY> Printer Error To continue turn off then on |
| Description: | A product error occurred. fuser motor startup error. |
| Causes: | Fuser motor startup error |
| Remedy: | - Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller |
| Error code: | 59.40 |
| Display: | 59.<XY> Printer Error To continue turn off then on |
| Description: | A product error occurred. fuser motor rotation error. |
| Causes: | Fuser motor rotation error |
| Remedy: | - Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller |
| Error code: | 59.50 |
| Display: | 59.50 ERROR |
| Description: | A main motor (M1) error has occurred. Motor operation is verified during device power-up. |
| Remedy: | 1. Turn the device off and then on. 2. Verify that nothing is hindering the main motor. If necessary, remove all paper trays and the print cartridge, and then turn on the device and listen for motor operation. 3. Verify that the main motor is connected to connector J407 on the ECU. You might have to remove the main cooling fan to see this connection. 4. If the message persists, replace the motor. |
| Error code: | 59.51 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-cyan, magenta, or yellow. - Image drum motor startup error-cyan |
| Remedy: | 1. Reconnect the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit. |
| Error code: | 59.52 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-cyan, magenta, or yellow. - Image drum motor startup error-magenta |
| Remedy: | 1. Reconnect the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit. |
| Error code: | 59.53 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-cyan, magenta, or yellow. - Image drum motor startup error-yellow |
| Remedy: | 1. Reconnect the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit. |
| Error code: | 59.60 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-black. - Image drum motor rotation error-black |
| Remedy: | 1. Reconnect the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly. If it is not, replace the ITB motor unit. |
| Error code: | 59.61 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-cyan, magenta, or yellow. - Image drum motor rotation error-cyan |
| Remedy: | 1. Reconnect the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit. |
| Error code: | 59.62 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-cyan, magenta, or yellow. - Image drum motor rotation error-magenta |
| Remedy: | 1. Reconnect the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit. |
| Error code: | 59.63 |
| Display: | 59.X Error |
| Description: | Image drum motor startup or rotation error-cyan, magenta, or yellow. - Image drum motor rotation error-yellow |
| Remedy: | 1. Reconnect the connector (J515) on the drum motor and the connector (J81) on the DC controller PCA. 2. Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit. |
| Error code: | 59.90 |
| Display: | 59.XX Error, Turn off then on |
| Description: | The product has experienced an error with one of the internal motors. |
| Causes: | ITB motor start error |
| Remedy: | 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description HP Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN |
| Error code: | 59.A0 |
| Display: | 59.X Error |
| Description: | ITB motor start error or rotation error. - ITB motor rotation error |
| Causes: | ITB motor rotation error |
| Remedy: | 1. Reconnect the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA. 2. Run the ITB motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly. If it is not functioning correctly, replace the ITB motor unit. |
| Error code: | 59.B0 |
| Display: | 59.B0 CLEANING MOTOR ERROR |
| Description: | The residual-toner feed motor has failed. |
| Remedy: | 1. Check the toner collection unit. If the unit is full, replace it. NOTE: Toner can clog the feed motor if the toner collection unit is full. 2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA. 3. Replace the residual-toner feed motor. |
| Error code: | 59.C0 |
| Display: | 59.C0 Error |
| Description: | Developer motor rotation error. |
| Causes: | Developer motor rotation error |
| Remedy: | 1. Reconnect the connector (J518) on the developing disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA. 2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning correctly. If it is not, replace the developing disengagement sensor unit. 3. Run the developing unit engagement and disengagement drive test in the actuator drive mode to verify that the disengagement mechanism is functioning correctly. If it is not functioning correctly, replace the developing disengagement motor. |
| Error code: | 59.F0 |
| Display: | 59.F0 Error |
| Description: | Transfer alienation failure. |
| Causes: | Transfer alienation failure |
| Remedy: | 1. Check if the ITB unit is installed. 2. Reconnect the connector (J181) on the DC controller PCA. 3. Run the switch test in the sensor monitor mode to verify that the primary transfer roller disengagement switch is functioning correctly. If it is not functioning correctly, replace the primary transfer roller disengagement switch unit. 4. Run the primary transfer roller engagement and disengagement drive test in the actuator drive mode to verify that the primary transfer roller disengagement mechanism is functioning correctly. If it is not functioning correctly, replace the fuser drive unit |
| Error code: | 60.02 |
| Display: | 60.02 ERROR |
| Description: | Tray 2 is not lifting correctly. |
| Remedy: | 1. Reconnect connector J115 on the DC controller PCA and the intermediate connector J58. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA. 4. If the message persists, replace the lifter drive assembly. |
| Error code: | 60.03 |
| Display: | 60.03 ERROR |
| Description: | Tray 3 is not lifting correctly. |
| Remedy: | 1. Reconnect connector J408 on the paper deck controller PCA and the intermediate connector J11. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly. |
| Error code: | 60.04 |
| Display: | 60.04 ERROR |
| Description: | Tray 4 is not lifting correctly. |
| Remedy: | 1. Reconnect connector J406 on the paper deck controller PCA and the intermediate connector J21. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly. |
| Error code: | 60.05 |
| Display: | 60.05 ERROR |
| Description: | Tray 5 is not lifting correctly. |
| Remedy: | 1. Reconnect the connector J403 on the paper deck controller PCA and the intermediate connector J31. 2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. 3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly. |
| Error code: | 62 |
| Display: | Nongenuine Toner Replace Toner |
| Description: | The toner cartridge installed is not a genuine cartridge. |
| Causes: | · Loose cable connection · Defective development clutch for magenta · Defective IOD2 board · Defective MCTL board |
| Remedy: | This message appears when you selected stop at the Non Genuine Toner prompt. Install the genuine toner cartridge. |
| Error code: | 68.X |
| Display: | 68.X STORAGE ERROR SETTINGS CHANGED |
| Description: | An error occurred in the product permanent storage and one or more product settings has been reset to its factory default. |
| Remedy: | Press OK to resume printing. Print a configuration page and check the product settings to determine which values have changed. If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider. |
| Error code: | 69.X |
| Display: | 69.X ERROR |
| Description: | A printing error occurred. |
| Remedy: | • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider. |
| Error code: | 79.XXXX |
| Display: | 79.XXXX ERROR |
| Description: | The product detected a critical hardware error. |
| Remedy: | • Press the stop button to clear the print job from the product memory. Turn the product off and then on. • Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps. • Turn the product off. • Disconnect all cables to the product that connect it to the network or computer. • Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. • Remove the EIO device from the product. • Turn the product on. If the error no longer exists, follow these steps. • Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. • Replace the DIMM or EIO device if you determine that it causes the error. • Reconnect all cables that connect the product to the network or computer. |
| Error code: | 8X.YYYY |
| Display: | 8X.YYYY EMBEDDED JETDIRECT ERROR |
| Description: | The embedded HP Jetdirect print server has encountered a critical error. |
| Remedy: | • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider. |
Название
HP Комплект термозакрепления (Печка) 220V
HP Комплект переноса
HP 647A Тонер-картридж черный (8500 стр.)
HP 648A Тонер-картридж голубой
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HP 648A Емкость для отработанного тонера
