HP DesignJet L25500 42-in
Рейтинг
Снят с производства
Тип устройства
Принтер
Технология печати
термическая струйная
Макс. формат
A0
Цветность печати
цветная
Общие характеристики |
|
|---|---|
Тип |
струйный |
Сканер |
|
Телефон |
|
Факс |
|
Копир |
|
Цветность печати |
цветная |
Тип устройства |
Принтер |
Размещение |
напольный |
Макс. формат |
A0 |
Технология печати |
термическая струйная |
Принтер |
|
Количество цветов |
6 |
Двусторонняя печать |
|
Прямая печать |
|
Печать без полей |
|
Макс. ширина рулона |
42 дюйм, (107 см) |
Мин, объем капли |
12 пл |
Макс, разрешение для ч/б печати |
|
| По X | 1 200 |
| По Y | 1 200 |
Сканер |
|
Отправка изображения по e-mail |
|
Стандарт WIA |
|
Стандарт TWAIN |
|
Расходные материалы |
|
Количество картриджей |
6 |
Печать на: |
|
| Рулоне |
|
| Матовой бумаге |
|
| Глянцевой бумаге |
|
| Пленках |
|
| Карточках |
|
| Конвертах |
|
| CD/DVD |
|
| Этикетках |
|
Факс |
|
Цветной |
|
Телефон |
|
Беспроводная трубка |
|
Спикерфон |
|
Стандарт DECT |
|
Автоответчик |
|
Caller ID |
|
Проводная трубка |
|
АОН |
|
Языки управления |
|
| PostScript |
|
Финишер |
|
Брошюровщик |
|
Электронная сортировка |
|
Сортер |
|
Сортировка со сдвигом |
|
Степлер |
|
Интерфейсы |
|
Ethernet (RJ-45) |
|
LPT |
|
RS-232 |
|
Инфракрасный порт |
|
FireWire (IEEE 1394) |
|
Wi-Fi |
|
USB |
|
Устройство для чтения карт памяти |
|
Bluetooth |
|
Дополнительная информация |
|
Экран |
|
Работа от аккумулятора |
|
Поддержка ОС |
|
| Mac OS |
|
| Windows |
|
| DOS |
|
Потребляемая мощность |
|
| При работе | 3 500 |
| В режиме ожидания | 17 |
Уровень шума |
|
| При работе | 56 |
| В режиме ожидания | 39 |
Габариты |
|
Вес |
161 |
Глубина |
690 |
Высота |
1 370 |
Ширина |
1 985 |
Модули
Curing Fans Assembly
Printer support
Electronics Module
Dryer Assembly
Right Hand Assemblies
Center Guide and Pinchwheel Assembly
Arc Assemblies
Front Covers
Curing Assemblies
Media Path Assemblies
Carriage Assembly
Take-Up Reel Assembly
Top & Rear Covers
Right Hand Cover
Left Hand Assemblies
Scan-Axis Assemblies
Left Hand Cover
Drive Roller and Media-Axis Motor
Media Entry Assemblies
Детали Scan-Axis Assemblies
| Деталь: | Curing Fans Cover (without fans) |
| Парткод: | CH955-67061 |
| Деталь: | Curing Fans Cover (without fans) |
| Парткод: | CH956-67022 |
| Деталь: | Curing Fan |
| Парткод: | CH955-67062 |
| Деталь: | Curing Fan cable |
| Парткод: | CH955-67063 |
| Деталь: | Curing Fan cable |
| Парткод: | CH956-67023 |
| Деталь: | Hardware Kit (Includes screws for Legs Assembly) |
| Парткод: | Q6651-60256 |
| Деталь: | Leg Cover |
| Парткод: | Q6651-60257 |
| Деталь: | Foot Assembly |
| Парткод: | CH955-67072 |
| Деталь: | Foot Brace Assembly |
| Парткод: | Q6651-60259 |
| Деталь: | Foot Brace Assembly |
| Парткод: | Q6651-60262 |
| Деталь: | Legs Assembly |
| Парткод: | Q6651-60255 |
| Деталь: | Cross-Brace Assembly |
| Парткод: | CH955-67073 |
| Деталь: | Cross-Brace Assembly |
| Парткод: | CH956-67026 |
| Деталь: | Stand Supports (left and Right) |
| Парткод: | Q6651-60264 |
| Деталь: | Electronics Module Cables Kit |
| Парткод: | CH955-67022 |
| Деталь: | OMAS PCA |
| Парткод: | CH955-67010 |
| Деталь: | Sausalito PCI PCA |
| Парткод: | CH955-67021 |
| Деталь: | Main PCA Formatter (Includes Processor, Heatsink & Fan). |
| Парткод: | Q6651-60282 |
| Деталь: | Interconnect PCA |
| Парткод: | CH955-67009 |
| Деталь: | Empty Electronics Module Assembly |
| Парткод: | CH955-67023 |
| Деталь: | Electronics Module Metal Parts Kit |
| Парткод: | CH955-67020 |
| Деталь: | Power Supply Unit (PSU) |
| Парткод: | CH955-67006 |
| Деталь: | PrintMech PCA |
| Парткод: | CH955-67030 |
| Деталь: | Memory Module SDRAM DIMM 32MX64 256M 184-DIM |
| Парткод: | Q1273-60249 |
| Деталь: | Hard Disk Drive (Includes Holder and screws) |
| Парткод: | CH955-67031 |
| Деталь: | CPU Fan |
| Парткод: | Q1271-60160 |
| Деталь: | Heaters Control Assembly: Petisa (includes cooling fan) |
| Парткод: | CH955-67052 |
| Деталь: | Heater Control Assembly Cooling Fan |
| Парткод: | CH955-67078 |
| Деталь: | 2 Residual Current Circuit Breakers (RCCB)/ GFIs |
| Парткод: | CH955-67079 |
| Деталь: | Dryer AC Input |
| Парткод: | CH955-67080 |
| Деталь: | SATA Bridge PCA |
| Парткод: | CH955-67074 |
| Деталь: | Dryer Module (includes thermal switch, resistors) |
| Парткод: | CH955-67105 |
| Деталь: | Dryer Module (includes thermal switch, resistors) |
| Парткод: | CH956-67038 |
| Деталь: | Dryer Module (includes thermal switch, resistors) (Japan) |
| Парткод: | CQ162-67002 |
| Деталь: | Dryer Grill |
| Парткод: | CH956-67030 |
| Деталь: | Dryer IR Temperature Sensor |
| Парткод: | CH955-67057 |
| Деталь: | Dryer IR Temperature Sensor |
| Парткод: | CH956-67018 |
| Деталь: | Right Scan-Axis Bracket |
| Парткод: | Q1273-60086 |
| Деталь: | Service Station Assembly |
| Парткод: | CH955-67012 |
| Деталь: | Primer Valves and Primer Tubes Assembly |
| Парткод: | Q6651-60266 |
| Деталь: | Aerosol Filter & Fan assembly |
| Парткод: | CH955-67034 |
| Деталь: | Service Station Cable (Includes Printhead Cleaning Cartridge Door Sensor) |
| Парткод: | Q1273-60273 |
| Деталь: | Vacuum Fan Assembly |
| Парткод: | CH995-67095 |
| Деталь: | Drop Detector |
| Парткод: | CH955-67004 |
| Деталь: | Primer Assembly |
| Парткод: | Q6651-60265 |
| Деталь: | Web Wiper Motor Assembly |
| Парткод: | CH955-67053 |
| Деталь: | Spittoon Assembly (includes funnel, tube and end section) |
| Парткод: | CH955-67045 |
| Деталь: | Rewinder Motor and Gears |
| Парткод: | CH955-67064 |
| Деталь: | Complete Pinchwheel Assembly |
| Парткод: | Q6651-60067 |
| Деталь: | Complete Pinchwheel Assembly |
| Парткод: | Q6651-60153 |
| Деталь: | Center Guide |
| Парткод: | Q6651-60345 |
| Деталь: | Center Guide |
| Парткод: | Q6652-60130 |
| Деталь: | Media Sensor |
| Парткод: | CH955-67097 |
| Деталь: | Media Lever Assembly |
| Парткод: | Q6651-60319 |
| Деталь: | Media Lever Sensor |
| Парткод: | Q1273-60082 |
| Деталь: | Pinchwheel Kit |
| Парткод: | Q6651-60066 |
| Деталь: | Service Maintenance Kit 2 |
| Парткод: | CH956-67024 |
| Деталь: | Users Maintenance/cleaning kitb |
| Парткод: | CH955-67070 |
| Деталь: | Service Maintenance Kit 1 |
| Парткод: | CH955-67068 |
| Деталь: | Service Maintenance Kit 2 |
| Парткод: | CH955-67069 |
| Деталь: | Service Maintenance Kit 3 |
| Парткод: | CH955-67077 |
| Деталь: | Labels Kit (including S/N number) |
| Парткод: | CH955-67003 |
| Деталь: | 2 Sheets of HP Universal Instant.dry Gloss Photo media for Service Advance |
| Парткод: | Q1273-60296 |
| Деталь: | Right Arc |
| Парткод: | Q1273-60097 |
| Деталь: | Left Arc |
| Парткод: | Q1273-60098 |
| Деталь: | Window Assembly |
| Парткод: | CH956-67035 |
| Деталь: | Window Assembly |
| Парткод: | CH956-67010 |
| Деталь: | Window Mylar |
| Парткод: | CH955-67100 |
| Деталь: | Window Mylar |
| Парткод: | CH956-67037 |
| Деталь: | Transparent Window |
| Парткод: | CH955-67055 |
| Деталь: | Transparent Window |
| Парткод: | CH956-67016 |
| Деталь: | Window Locks |
| Парткод: | CH955-67047 |
| Деталь: | Right Curing Cover |
| Парткод: | CH955-67086 |
| Деталь: | Left Curing Cover |
| Парткод: | CH955-67087 |
| Деталь: | Window Lock Sensor |
| Парткод: | CH955-67046 |
| Деталь: | Window Hinge Breaks |
| Парткод: | CH955-67067 |
| Деталь: | Window Lock Sensor Cable |
| Парткод: | CH955-67093 |
| Деталь: | Window Lock Sensor Cable |
| Парткод: | CH956-67034 |
| Деталь: | Curing Module base (without Fans) |
| Парткод: | CH955-67058 |
| Деталь: | Curing Module base (without Fans) |
| Парткод: | CH956-67019 |
| Деталь: | Curing Holder Bracket |
| Парткод: | CH955-67089 |
| Деталь: | Curing Trims (Left and Right) |
| Парткод: | CH955-67090 |
| Деталь: | Curing Thermal Switch |
| Парткод: | CH955-67104 |
| Деталь: | IR Curing Sensor Fan |
| Парткод: | CH955-67098 |
| Деталь: | IR Curing Sensor Fan |
| Парткод: | CH956-67036 |
| Деталь: | IR Curing Sensor |
| Парткод: | CH955-67060 |
| Деталь: | IR Curing Sensor |
| Парткод: | CH956-67021 |
| Деталь: | Curing Resistors |
| Парткод: | CH955-67059 |
| Деталь: | Curing Resistors |
| Парткод: | CH956-67020 |
| Деталь: | Curing Resistors (Japan) |
| Парткод: | CQ162-67001 |
| Деталь: | Curing Grill |
| Парткод: | CH955-67075 |
| Деталь: | Curing Grill |
| Парткод: | CH956-67031 |
| Деталь: | Center Platenb |
| Парткод: | CH955--67011 |
| Деталь: | Center Platenb |
| Парткод: | CH956-67001 |
| Деталь: | Output Platen |
| Парткод: | CH955-67039 |
| Деталь: | Output Platen |
| Парткод: | CH956-67004 |
| Деталь: | Output Roller Support (& Pins) |
| Парткод: | CH955-67065 |
| Деталь: | Input Roller Lever |
| Парткод: | Q1273-60103 |
| Деталь: | Input Roller |
| Парткод: | Q1273-60058 |
| Деталь: | Input Roller |
| Парткод: | Q6652-60114 |
| Деталь: | OMAS Module |
| Парткод: | Q6651-60270 |
| Деталь: | OMAS Cable |
| Парткод: | Q6651-60269 |
| Деталь: | TOMAS Assembly |
| Парткод: | CH955-67066 |
| Деталь: | Line Sensor Assembly |
| Парткод: | Q6651-60297 |
| Деталь: | Encoder Sensor (includes Encoder Strip) |
| Парткод: | CH955-67005 |
| Деталь: | Encoder Sensor (includes Encoder Strip) |
| Парткод: | CH956-67005 |
| Деталь: | Carriage Assemblyc |
| Парткод: | CH955-67017 |
| Деталь: | Cutter Assembly |
| Парткод: | CH955-67007 |
| Деталь: | Carriage Stopper (includes Carriage Stopper Screw and Media-Axis Motor Bracket) |
| Парткод: | Q6651-60341 |
| Деталь: | Color Sensor (SOL) |
| Парткод: | CH995-67101 |
| Деталь: | Setup Printhead Kit |
| Парткод: | Q6651-60335 |
| Деталь: | Carriage Flex Cables |
| Парткод: | CH995-67099 |
| Деталь: | Carriage PCA |
| Парткод: | Q6651-60338 |
| Деталь: | SOL Shutter Protector |
| Парткод: | CH955-67083 |
| Деталь: | Carriage Reflector (Includes Paper Jam Sensor) |
| Парткод: | CH955-67096 |
| Деталь: | Take-Up Reel Deflector Support Assembly |
| Парткод: | Q6706-60902 |
| Деталь: | Take-Up Reel Left Hand Module (includes Motor) |
| Парткод: | Q6706-60904 |
| Деталь: | Thumbscrew |
| Парткод: | Q6706-60910 |
| Деталь: | Take-Up Reel Receiver Sensor Housing Assembly |
| Парткод: | Q6706-60909 |
| Деталь: | Take-Up Reel Sensors Assembly |
| Парткод: | Q6706-60908 |
| Деталь: | Take-Up Reel Spindle Assemblyb |
| Парткод: | CH955-67033 |
| Деталь: | Take-Up Reel Spindle Assemblyb |
| Парткод: | CH956-67012 |
| Деталь: | Take-Up Reel Shelf |
| Парткод: | CH955-67082 |
| Деталь: | Take-Up Reel Shelf |
| Парткод: | CH956-67032 |
| Деталь: | Take-Up Reel Tubes Assembly |
| Парткод: | Q6706-60906 |
| Деталь: | Take-Up Reel Tubes Assembly |
| Парткод: | Q6652-60902 |
| Деталь: | Take-Up Reel Spindle Hubs |
| Парткод: | Q6706-60901 |
| Деталь: | Take-Up Reel Left Hand Module |
| Парткод: | Q6706-60903 |
| Деталь: | REAR COVER |
| Парткод: | CH955-67041 |
| Деталь: | REAR COVER |
| Парткод: | CH956-67008 |
| Деталь: | Left Connector Cover |
| Парткод: | CH955-67081 |
| Деталь: | Electronics Module Extension |
| Парткод: | CH956-67007 |
| Деталь: | Right Connector Cover |
| Парткод: | Q6651-60332 |
| Деталь: | Window Position Sensor |
| Парткод: | Q1271-60369 |
| Деталь: | Top Cover Fan |
| Парткод: | CH955-67048 |
| Деталь: | TOP COVER |
| Парткод: | CH955-67038 |
| Деталь: | TOP COVER |
| Парткод: | CH956-67003 |
| Деталь: | Top Cover Fan Diffusors |
| Парткод: | CH955-67050 |
| Деталь: | Top Cover Fan Grill |
| Парткод: | CH955-67051 |
| Деталь: | Top Cover Fans Cable |
| Парткод: | CH956-67049 |
| Деталь: | Top Cover Fans Cable |
| Парткод: | CH956-67015 |
| Деталь: | Rear Dryer Fan |
| Парткод: | CH955-67088 |
| Деталь: | Dryer Fans Cable |
| Парткод: | CH955-67092 |
| Деталь: | Dryer Fans Cable |
| Парткод: | CH956-67033 |
| Деталь: | Right Cover (without Right Door) |
| Парткод: | CH955-67019 |
| Деталь: | Printhead Maintenance Cartridge Door |
| Парткод: | CH955-67029 |
| Деталь: | Right Trim |
| Парткод: | CH955-67025 |
| Деталь: | Front Panelb |
| Парткод: | Q1273-60240 |
| Деталь: | Front Panel Bezel |
| Парткод: | CH955-67027 |
| Деталь: | Cartridge Trays |
| Парткод: | CH955-67028 |
| Деталь: | Lower Ink Supply Station (without APS Assembly but including Cartridge Tray) |
| Парткод: | CH955-67014 |
| Деталь: | Upper Ink Supply Station (without APS Assembly but including Cartridge Tray) |
| Парткод: | CH955-67013 |
| Деталь: | Left Scan-Axis Bracket |
| Парткод: | CH955-67024 |
| Деталь: | ISS to Cartridge Cable |
| Парткод: | Q1273-60245 |
| Деталь: | APS Assemblyb |
| Парткод: | Q6651-60300 |
| Деталь: | APS Assemblyb |
| Парткод: | Q6652-60117 |
| Деталь: | Color Sensor Actuator |
| Парткод: | Q6651-60272 |
| Деталь: | ISS PCAs |
| Парткод: | CH955-67054 |
| Деталь: | Shutter Bump (actuator) |
| Парткод: | CH955-67084 |
| Деталь: | Cable Plate and Cover |
| Парткод: | CH955-67091 |
| Деталь: | Paper Jam Sensor (Includes Carriage Reflector & cable) |
| Парткод: | CH955-67096 |
| Деталь: | Paper Jam sensor cable |
| Парткод: | - |
| Деталь: | Cable Plate Bundle (cables) |
| Парткод: | CH956-67094 |
| Деталь: | Cable Plate Bundle (cables) |
| Парткод: | CH956-67035 |
| Деталь: | Broken Bag Fixing Tools |
| Парткод: | CH955-67076 |
| Деталь: | Encoder Strip and Encoder Sensor Kit |
| Парткод: | CH955-67005 |
| Деталь: | Encoder Strip and Encoder Sensor Kit |
| Парткод: | CH956-67005 |
| Деталь: | Scan-Axis Motor |
| Парткод: | Q1273-60071 |
| Деталь: | Scan-Axis Motor |
| Парткод: | Q6652-60128 |
| Деталь: | Ink Supply Tubes and Trailing Cable |
| Парткод: | CH955-67015 |
| Деталь: | Ink Supply Tubes and Trailing Cable |
| Парткод: | CH956-67002 |
| Деталь: | Ink Supply Tubes Clips |
| Парткод: | CH955-67002 |
| Деталь: | Rear Tube Shelf and Brackets |
| Парткод: | Q6651-60336 |
| Деталь: | Rear Tube Shelf and Brackets |
| Парткод: | Q6652-60126 |
| Деталь: | Belt and Tensioner Assembly |
| Парткод: | Q1273-60228 |
| Деталь: | Belt and Tensioner Assembly |
| Парткод: | Q6652-60118 |
| Деталь: | LEFT COVER |
| Парткод: | CH955-67018 |
| Деталь: | Left Trim |
| Парткод: | CH955-67026 |
| Деталь: | Drive Roller Encoder Kit |
| Парткод: | Q6651-60320 |
| Деталь: | Drive Roller Encoder Kit |
| Парткод: | Q6652-60123 |
| Деталь: | Drive Roller Gears and Drive Roller Brake Kit |
| Парткод: | Q1273-60242 |
| Деталь: | DRIVE ROLLER |
| Парткод: | Q1273-60039 |
| Деталь: | DRIVE ROLLER |
| Парткод: | Q6652-60109 |
| Деталь: | Media Advance Driveb |
| Парткод: | Q1273-60247 |
| Деталь: | Media Advance Driveb |
| Парткод: | Q6652-60108 |
| Деталь: | Right Rollfeed Module Assembly |
| Парткод: | CH955-67040 |
| Деталь: | Spindle |
| Парткод: | CH955-67036 |
| Деталь: | Spindle |
| Парткод: | CH956-67011 |
| Деталь: | Right Rollfeed Module Cover |
| Парткод: | CH955-67085 |
| Деталь: | Spindle Hub |
| Парткод: | CH955-67037 |
| Деталь: | Left Rollfeed Module Assembly |
| Парткод: | CH955-67008 |
| Деталь: | Cal Spindle Left Endcap |
| Парткод: | CH955-67107 |
Коды ошибок
01.0:03
01.0:10
01.02:10
01.1.10
02.01:10
03:10
05.1:10
05.3:10
06.03
06:10
08:11
09.01:10
11:10
14.01:00
14.02:00
14.03:00
14.04:00
14.05:00
14.06:00
14.07:00
14.08:00
14.09:00
14.10:00
14.11:00
14.12:00
14.13:00
14.14:00
14.15:00
14.16:00
14.17:00
15.01:00
15.02:00
15.03:00
15.04:00
15.05:00
15.06:00
15.08:00
15.09:00
15.10:00
16.01:00
16.02:00
16.03:00
16.04:00
16.05:00
16.06:00
16.08:00
16.09:00
16.10:00
21.02:10
21.03:10
21.05:03
21:10
21:13
23:10
24.02:00
24:03
24.03:00
24:10
26.00:10
26.01:10
26.02:10
26.03:10
26.04:10
26.05:10
26:14
27:14
29:02
32:01
32:01.01
32:01.02
32:02
41:03
41:10
42:03
42:10
43:10
44:10
44:11
45.01:00
45.02:10
45.03:00
46:03
46:10
46:13
50:01
50.01:10
50.01:11
50.02:10
50:03
50:11
50:14
51.01:10
51:10
52:01
52:10
53:10
54:10
55:10
56:10
58:10
61:01
61:08.01
61:09
63:04
63:05
65:04
66:08
71:19
72:04
73:03
74:01
74:04
77:04
78.01:04
78.02:01
79:03
79:04
81:01
81:03
82:01
85:03
86:01
93:11
Описание
| Error code: | 01.0:03 |
| Description: | Error impact I2C channel. |
| Causes: | The Main PCA has failed to respond. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Sausalito PCI PCA . |
| Error code: | 01.0:10 |
| Description: | Engine PCA electronics error. The main Engine PCA component is not responding |
| Causes: | Engine PCA damaged or wrongly connected. Connector on the formatter damaged (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Replace the engine PCA board (95% probabilities). See Engine PCA. 2. If the problem persist, replace the formatter PCA board (very low probability). See Formatter PCA. |
| Error code: | 01.02:10 |
| Description: | ISS PCA Problem. The ISS PCA has failed to respond. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the connections of the ISS PCAs (Upper and Lower) are correctly connected and not damaged. • Check with another set of Ink Cartridges, to ensure the error is not with the Ink Cartridges. • Replace the ISS PCAs (Upper and lower). |
| Error code: | 01.1.10 |
| Description: | PrintMech PCA hardware failure |
| Causes: | PrintMech PCA hardware failure. |
| Remedy: | 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Replace the PrintMech PCA. |
| Error code: | 02.01:10 |
| Description: | Problem with the Carriage PCA. The Carriage PCA has failed to respond. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA. • Replace the Carriage PCA . • Replace the Sausalito PCI PCA . • Replace the Interconnect PCA. |
| Error code: | 03:10 |
| Description: | Power distribution failure |
| Causes: | Power distribution failure |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the Power Supply Unit`s blue LED is on, replace the PrintMech PCA. If not, replace the Power Supply Unit. |
| Error code: | 05.1:10 |
| Description: | CPU fan stopped or burnt |
| Causes: | CPU fan is stopped or damaged. |
| Remedy: | Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace Formatter. See Formatter PCA. |
| Error code: | 05.3:10 |
| Description: | Main memory size failure. |
| Remedy: | • Check that at least 256 megabytes of memory is installed in the Printer. • Check that the Memory Module is installed correctly. • Try installing the Memory Module in the other Memory slot and check if the System Error appears. • If the System Error reappears, replace the Memory Module . • If the System Error does NOT reappear, then the original slot could be faulty. In this case, replace the Main PCA |
| Error code: | 06.03 |
| Description: | Main NVM communication failure |
| Causes: | The Main NVM is not responding. |
| Remedy: | 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Replace the Hard Disk Drive. |
| Error code: | 06:10 |
| Description: | Main NVM failure: not detected, read/write failed or readback error |
| Causes: | Main NVM not detected, read/write failed or readback error. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive. |
| Error code: | 08:11 |
| Description: | Front Panel communication failure |
| Causes: | Front Panel communication failure |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • See What to do if the front panel is blank. |
| Error code: | 09.01:10 |
| Description: | Scanner Motor is failing |
| Remedy: | 1. Perform the Scanner motor diagnostics. 2. Replace the Scanner Motor Scanner Motor Assembly (MFP only) |
| Error code: | 11:10 |
| Description: | Trailing Cable does not seem to be connected |
| Causes: | Trailing Cable does not seem to be connected |
| Remedy: | • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies. |
| Error code: | 14.01:00 |
| Description: | Temperature high on the Heat sink. Over temperature in the Heatsink. At least one of the thermal switches attached to the Triac Heaters of the Heaters Control assembly has reached 90c. |
| Remedy: | • If the ambient environmental temperature is extremely warm and the Heaters Control Assembly cooling fan has failed, check the connection of the fan, and replace if required . • Replace the Heaters Control Assembly. • If the heater resistor value is too low, locate which of the heaters and replace: • Change the heaters in the Dryer Assembly. • Change the heaters in the Curing module |
| Error code: | 14.02:00 |
| Description: | Current too high on the Dryer Assembly. Over current in Dryer assembly. The level of amps is over 18 amps, or the amount of current requested from the Dryer assembly is too high. |
| Remedy: | • Check if there is an AC voltage surge from the customers electricity supply. • Replace the Dryer Assembly . • If the level of AC voltage is normal, replace the Heater Control Assembly |
| Error code: | 14.03:00 |
| Description: | Current too high on the Curing Module. Overcurrent in Curing Module. The level of amps is over 18 amps, or the amount of current requested from the curing Module is too high. |
| Remedy: | • Check if there is an AC voltage surge from the customers electrical supply. • Replace the heaters in the Curing Module, replace . • If the level of AC voltage is normal, replace the Heater Control Assembly . |
| Error code: | 14.04:00 |
| Description: | AC Voltage too high on the Dryer Assembly. AC Voltage too high. The voltage value detected that is going to the dryer heater is higher than expected. The correct voltage is calculated by the firmware using the current measured by the Heaters Control PCA and the resistor values stored in the NVM. |
| Remedy: | • Check if the voltage of the customerLs site is too high. • Check the resistance values , if they are too low Ëpage 54, replace the Dryer Module . • Replace the Heaters Control Assembly (60 inch.). |
| Error code: | 14.05:00 |
| Description: | AC Voltage too low on the Dryer Assembly. AC Voltage too low. The voltage is calculated by the firmware using the current value measured by the Heaters control PCA and the resistor values stored in the NVM. |
| Remedy: | • Check if the voltage at the customer’s site is not too low. • Check the dryer resistor values, if they are too high, or there is an open circuit, replace the Dryer module. • Replace the Heater Control Assembly (60 inch). |
| Error code: | 14.06:00 |
| Description: | One or more heaters are not connected. There is a communication failure between the Heaters Control Assembly and the Curing Module or Dryer Assembly. |
| Remedy: | • Check all the cables are correctly connected from the Heaters Control assembly to the Curing module and the Dryer Assembly around the left arc. • Check that none of the cables are damaged, if they are replace them. • Check the cables are connected between the Heaters Control Assembly PCA and the Sausalito PCA. |
| Error code: | 14.07:00 |
| Description: | Connection problem with Heaters Control assembly. I2C Protocol not working. The firmware has detected that there is no communication to/from the Heaters Control Assembly and the Printmech PCA. |
| Remedy: | • Check all the cables are connected between the Heaters Control assembly and the PrintMech PCA, try disconnecting and reconnecting them. • If there is no light on the 5v LED on the Heater Control PCA, (refer to ) this would indicate a lack of 5v to the Heaters Control assembly, check the cables from the PrintMech. • Replace the Heaters Control assembly (60 inch.). • Replace the PrintMech PCA . |
| Error code: | 14.08:00 |
| Description: | No AC voltage in the Dryer Assembly. The firmware has detected that there is no AC voltage in the Dryer Input connection. |
| Remedy: | • Check that the power cables are correctly inserted at the rear of the printer. Check to see if a fuse has blown on one of the electrical input cables (when the region has a fuse in the power cord). • Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Dryer Assembly or the RCCD. • Check the electrical supply from the customer´s site. • Check that the power cables are correctly inserted at the rear of the printer. • Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Dryer Assembly or the RCCD. • Check the connections of the cables from the Dryer input connection, RCCD, the filter and the Heater Control Assembly. • Check to see if the fuses F1 and F2 have blown on the Heaters Control Assembly , if they have replace the Heater Control Assembly . • Check the 24 Volt LED on the PrintMech is on, see , check the connections between the Heaters Control assembly and the PrintMech PCA, try disconnecting and reconnecting them. • One of the following PCAs has failed and must be replaced: • Replace the Heater Control Assembly . • Replace the PrintMech . • Replace the Sausalito PCI PCA . |
| Error code: | 14.09:00 |
| Description: | Heaters Control PCA is not ready. Heaters Control PCA is not ready, +5v DC has not been detected in the PCA. |
| Remedy: | • Check all the cables are connected between the Heaters Control assembly and the Sausalito PCA, try disconnecting and reconnecting them. • Check all the cables are connected between the Heaters Control assembly and the PrintMech PCA, try disconnecting and reconnecting them. • There is an internal electrical problem with the Heaters Control assembly, replace the assembly . • Replace the Sausalito PCI PCA . |
| Error code: | 14.10:00 |
| Description: | Open circuit on the Dryer Assembly. A certain amount of power is applied to the Dryer Assembly and is then the flow of current is measured, if the flow of current is not as expected, the system error is displayed |
| Remedy: | • Check all the cables are connected in the Dryer Assembly, try disconnecting and reconnecting them. • Check the power connection to the Heaters control assembly PCA (J10). • Check the cable between the Dryer Input connection and the cable of the Dryer Residual Current Circuit Breaker (RCCD) • Disconnect the power input to the Dryer Assembly located at the rear of the printer, and reconnect. • Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Dryer Assembly or the RCCD. • Check to see if there is a blown fuse in the Heater Control Assembly (F1 and F2). • Replace the Heater Control Assembly . • Faulty resistor in the Dryer Assembly, replace the Dryer Assembly. |
| Error code: | 14.11:00 |
| Description: | Open circuit in the Curing Module. Power is applied to the Curing module and then the current is measured, if the flow of current is not as expected, the system error is displayed |
| Remedy: | • Check all the cables are connected in the Curing Module, try disconnecting and reconnecting them. • Check the power connection to the Heaters control assembly PCA (J9). • Check the cable between the PSU and the cable of the Curing Residual Current Circuit Breaker (RCCD) • Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Curing Assembly or the RCCD. • Check to see if there is a blown fuse in the Heater Control Assembly (F1 and F2). • Replace the Heater Control Assembly . • Faulty resistor in the Curing Module, replace the heaters in the Curing module . |
| Error code: | 14.12:00 |
| Description: | Petisa Fan Fault. The fan has failed in the Heaters Control Assembly (Petisa). |
| Remedy: | • Check the cables to the fan Assembly are all connected and there is no damage. • Check to see if there is any obstruction or dirt in the fan that could stop it rotating. • Replace the Heaters Control Assembly Fan . • Replace the Heaters Control Assembly. |
| Error code: | 14.13:00 |
| Description: | Current Leak in Drying Channel. Current leak in the Dryer assembly. The electrical power is removed from the Dryer Assembly, if there is still a flow of current detected, the system error is displayed |
| Remedy: | There is a current leak in the triac or relay control system, replace the Heaters Control assembly Note: If the Dryer Assembly has recently been replaced because of a faulty resistor, this fault can also damage the triac control system. |
| Error code: | 14.14:00 |
| Description: | Current leak in the Curing Module. Current leak in the Curing Module. The electrical power is removed from the Curing Module, if there is still a flow of current detected, the system error is displayed |
| Remedy: | There is a current leak in the triac control or relay system, replace the Heaters Control assembly . Note: If the Curing module has recently been replaced because of a faulty resistor, this fault can also damage the triac control system. |
| Error code: | 14.15:00 |
| Description: | Generic failure with the Heaters Control Assembly. There is a failure with the Heaters Control assembly. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check all the cables are connected in the Electronics module. • Replace the Heaters Control assembly (60 inch.). Note: If the Curing module has recently been replaced because of a faulty resistor, this fault can also damage the triac control system. • Replace the Sausalito PCI PCA . • Replace the PrintMech . • Replace the Main PCA Formatter . • Replace the internal cables of the Electronics Module. |
| Error code: | 14.16:00 |
| Description: | AC voltage too high on the Curing Module. AC Voltage too high. The voltage value detected that is going to the Curing module is higher than expected. The correct voltage is calculated by the firmware using the current measured by the Heaters Control PCA and the resistor values stored in the NVM. |
| Remedy: | • Check if the voltage of the customerLs site is too high. • Check the resistance values , if they are too low, replace the Curing Heaters . • Replace the Heaters Control Assembly (60 inch.). |
| Error code: | 14.17:00 |
| Description: | AC Voltage too low on the Curing Module. AC Voltage too low. The voltage is calculated by the firmware using the current value measured by the Heaters control PCA and the resistor values stored in the NVM |
| Remedy: | • Check if the voltage at the customerfs site is not too low. • Check the Curing resistor values, if they are too high, or there is an open circuit, replace the Curing module . • Replace the Heater Control Assembly (60 inch.). |
| Error code: | 15.01:00 |
| Description: | Drying system warn-up timed out |
| Causes: | The drying system is unable to warm up in the pre-defined amount of time (to 45°C for standby and normally 55°C or 60°C for printing). |
| Remedy: | 1. Check that the room temperature is within the printer`s operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 6. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA. |
| Error code: | 15.02:00 |
| Description: | Drying system cool-down timed out |
| Causes: | The drying system is unable to cool down in the pre-defined amount of time. |
| Remedy: | 1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans. |
| Error code: | 15.03:00 |
| Description: | Drying system temperature too high |
| Causes: | The drying system has exceeded the upper temperature limit. |
| Remedy: | 1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans. |
| Error code: | 15.04:00 |
| Description: | Drying system temperature too low |
| Causes: | The drying system has fallen below the lower temperature limit (below 15°C). |
| Remedy: | 1. Check that the room temperature is within the printer`s operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 3. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 4. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA. |
| Error code: | 15.05:00 |
| Description: | Problem with the drying system Temperature Sensor |
| Causes: | Signal error detected with the drying system Temperature Sensor. |
| Remedy: | 1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans. 5. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 6. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 7. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 8. Replace the cables from the PrintMech PCA to the connection box. 9. Replace the PrintMech PCA. |
| Error code: | 15.06:00 |
| Description: | Temperature error detected |
| Causes: | There is a mismatch between the temperature detected by the Drying IR Sensor and the amount of electrical power the drying system is receiving. |
| Remedy: | 1. The ink density may be too high, check the User`s Guide for the recommended ink density levels. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 6. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA. |
| Error code: | 15.08:00 |
| Description: | Heating fans array not connected |
| Causes: | Heating fans array not connected. |
| Remedy: | Check the cable connections to the heating fans. |
| Error code: | 15.09:00 |
| Description: | Drying fans failure. One or more Drying fans have failed. The firmware has detected there is no feedback from the fans. |
| Remedy: | • Perform the service test 2.4 ËPage 129 to confirm that one or more of the fans is not working. • If none of the fans are working, this would indicate a failure with the PrintMech, or the cables from the PrintMech: • Check the cables from the Printmech. • Replace the Printmech PCA ËPage 482. • If at least one of the fans is working, check if the failed fans are connected, they are replace the failed fans ËPage 351. |
| Error code: | 15.10:00 |
| Description: | Drying Assembly resistors incorrect. The firmware measures the current through the Burst resistor and the steady resistor, and it checks that one is greater than the other. If the measurements detected are not as expected this could indicate that the heaters have been swapped in error. |
| Remedy: | Replace the Dryer Assembly |
| Error code: | 16.01:00 |
| Description: | Curing System unable to warm up in the pre-defined amount of time |
| Causes: | Ambient temperature below 15oC. Low AC Voltage. Fans (Curing, Air Curtain, PZ). Curing Resistors. Curing Temperature Sensor. Curing Pressure Sensor. |
| Remedy: | 1. Check if the environmental ambient temperature is low. Check the surrounding temperature is within the printer`s operating specifications; it should be higher than 15C for printer operation. If this is the case, increase the ambient temperature of the printer`s location. 2. Check if the input voltage is outside the range of specifications for printing, see the Site Preparation Guide. 3. Run Service "Curing system monitor". 4. Check all Fans (Curing, Air Curtain, PZ), all spinning and no obstruction. 5. Reseat/Replace Curing Resistors. 6. Reseat/Replace Curing Temperature Sensors. 7. Reseat/Replace Curing Pressure Sensor. |
| Error code: | 16.02:00 |
| Description: | Curing system: cool down timeout |
| Causes: | Ambient temperature above 30C Fans (Curing, Air Curtain, PZ). |
| Remedy: | Service engineer: 1. The environmental ambient temperature is too hot or is outside the operational specification of the printer. Make sure there are no external sources of heat, such as strong lights, direct sunlight, heaters etc. 2. Check all Fans (Curing, Air Curtain, PZ), are rotating, and unobstructed. |
| Error code: | 16.03:00 |
| Description: | Curing system: high temperature error |
| Causes: | Ambient temperature above 30oC, Fans (Curing, Air Curtain, PZ), Curing Resistors, Curing Temperature Sensor, Curing Pressure Sensor. |
| Remedy: | 1. The environmental ambient temperature is too hot or is outside the operational specification of the printer. Make sure there are no external sources of heat, such as strong lights, direct sunlight, heaters etc. 2. Run Service "Curing system monitor”. 3. Check all Fans (Curing, Air Curtain, PZ), are rotating, and unobstructed. 4. Reseat/Replace Curing Resistors. 5. Reseat/Replace Curing Temperature Sensors. 6. Reseat/Replace Curing Pressure Sensor. |
| Error code: | 16.04:00 |
| Description: | Curing system: low temperature error |
| Causes: | Ambient temperature below 15oC, Low AC Voltage Fans (Curing, Air Curtain, PZ), Curing Resistors, Curing Temperature Sensor, Curing Pressure Sensor. |
| Remedy: | 1. Check if the environmental ambient temperature is low. Check the surrounding temperature is within the printer`s operating specifications; it should be higher than 15C for printer operation. If this is the case, increase the ambient temperature of the printer`s location. 2. Check the input voltage is outside the range of specifications for printing, see the Site Preparation Guide. 3. Run Service "Curing system monitor. 4. Check all Fans (Curing, Air Curtain, PZ), are rotating, and unobstructed. 5. Reseat/Replace Curing Resistors. 6. Reseat/Replace Curing Temperature Sensors. 7. Reseat/Replace Curing Pressure Sensor. |
| Error code: | 16.05:00 |
| Description: | Curing system: temperature sensor error |
| Causes: | Curing Control PCA Temperature Sensors Cable Temp. Sensors. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Run Service "Curing system monitor". 2. Reseat/replace Curing Control PCA Temperature Sensors Cable. 3. Reseat/replace Temp. Sensors. |
| Error code: | 16.06:00 |
| Description: | Temperature error detected |
| Causes: | There is a mismatch between the temperature detected by the Curing IR Sensor and the amount of electrical power the curing system is receiving. |
| Remedy: | 1. The ink density may be too high, check the User`s Guide for the recommended ink density levels. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 6. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA. |
| Error code: | 16.08:00 |
| Description: | Curing fans array 1 not connected |
| Causes: | The array 1 of curing system fans is not connected. |
| Remedy: | Check the cable connections to the curing fans. |
| Error code: | 16.09:00 |
| Description: | Curing fan array 1 fault |
| Causes: | Curing fan array 1 fault. |
| Remedy: | 1. Run the Diagnostic test and confirm which fans are rotating. 2. If none of the fans is working, replace the PrintMech PCA. 3. Replace the cable from the PrintMech to the fans. 4. If at least one of the fans is working, ensure it is connected to the array 1 cable. 5. Replace the non-rotating fans. |
| Error code: | 16.10:00 |
| Description: | Curing Assembly resistors incorrect. The firmware measures the current through the Burst resistor and the steady resistor, and it checks that one is greater than the other. If the measurements detected are not as expected this could indicate that the heaters have been swapped in error. |
| Remedy: | Replace the Curing Heaters |
| Error code: | 21.02:10 |
| Description: | Problem with the Web Wipe motor. Web Wipe Motor servo shut down. |
| Remedy: | • Switch the Power OFF from the back of the Printer, manually pull the Printhead Maintenance Cartridge to the front position and power On the Printer. • Switch the Power OFF from the back of the Printer and remove the Printhead Maintenance Cartridge, and switch on, if the error is cleared, replace the Printhead Maintenance Cartridge • Replace the Web Wipe Motor. |
| Error code: | 21.03:10 |
| Description: | Electrical problem in the Web Wipe Motor. Error detected in the area of the Web Wipe Assembly (Rack engage motor electrical) |
| Remedy: | • Switch the Power OFF from the back of the Printer, manually pull the Printhead Maintenance Cartridge to the position and power On the Printer. • Switch the Power OFF from the back of the Printer and remove the Printhead Maintenance Cartridge, and switch on, if the error is cleared, replace the Printhead Maintenance Cartridge • Replace the Web Wipe Motor. • Replace the PrintMech ËPage 482. |
| Error code: | 21.05:03 |
| Description: | Web Wipe Assembly Drifting. Error detected in the area of the Web Wipe Assembly (Rack engage drifting). |
| Remedy: | • Switch the Power OFF from the back of the Printer, manually pull the Printhead Maintenance Cartridge to the front position and power On the Printer. • Switch the Power OFF from the back of the Printer and remove the Printhead Maintenance Cartridge, and switch on, if the error is cleared, replace the Printhead Maintenance Cartridge • Replace the Web Wipe Motor. |
| Error code: | 21:10 |
| Description: | Fault has been detect in the area of the Service Station. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. foam from the printerfs packaging, screws, plastic parts, etc...) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station . |
| Error code: | 21:13 |
| Description: | Problem with the Service Station. SVS jam |
| Causes: | SVS jam. |
| Remedy: | Call agent: 1. Switch the Power OFF from the back of the Printer. Power the Printer back On. 2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station. 3. Switch the Power OFF from the back of the Printer, remove the Printhead Maintenance Cartridge, and check if there`s any obstacle along the MC path. 4. Check that the MC is not finished, and the web advance is working properly. 5. Check the spit roller and rack engage mechanisms. Service engineer: 1. If the error happens after printing for several hours and is cleared after power cycling, small damage in the encoder can cause the print carriage to lose its position little by little. The same effect could be produced by aerosol, ink or oil stain on the encoder. Clean (or replace) the encoder strip if it is dirty (or damaged). 2. If the System Error continues, replace the Service Station. See Service station. |
| Error code: | 23:10 |
| Description: | The system has problems to pressurize or to depressurize |
| Causes: | APS Cable Air Tubes APS Assembly. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. 2. Check that the air tubes are properly connected and are not kinked or pinched. 3. Check that there is no supply with air leakage. 4. Replace the APS Assembly. See APS assembly. |
| Error code: | 24.02:00 |
| Description: | The firmware has detected that there is no connection to the array of Top Covers Fans |
| Causes: | Top cover fans cable (array) damaged or not connected to Interconnect PCA. Interconnect PCA damaged (very low probability). PrintMech PCA damaged (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check the Top Cover fan cable, by the right arch, is connected to the Interconnect PCA, and that it is not damaged. 2. If all the cables from the Interconnect PCA to the fans are connected, replace the PrintMech PCA. |
| Error code: | 24:03 |
| Description: | Ink Supply Tubes purge failure |
| Causes: | Purge failure. |
| Remedy: | 1. Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again. 2. If the problem persists; replace the Setup Printhead Kit. |
| Error code: | 24.03:00 |
| Description: | The firmware has detected that one or more of the Top Covers Fans is not working |
| Causes: | One or more of the top cover fans can be damaged. Top cover fan cable connector (from array) can be damaged (very low probability) . |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Revise if there are some Top cover fan that is not runing. 2. If none of the fans are working, this would indicate a failure with the PrintMech, or the cables from the Interconnect PCA: a. Check the cables from the Interconnect PCA. b. If all the cables from the PrintMech PCA to the fans are connected, replace the Printmech PCA. c. If message still present replace the Interconnect PCA. 3. If at least one of the fans is working, check if the failed fans are connected to the array, if it is connected replace the failed fan (Top Cover Fans). 4. If the error is not cleared, check all the cables from the failed fan to the PrintMech. |
| Error code: | 24:10 |
| Description: | A broken bag has been detected in one of the Ink Cartridges |
| Causes: | A broken bag has been detected in one of the Ink Cartridges |
| Remedy: | • Press Down + Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies. • If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag. |
| Error code: | 26.00:10 |
| Description: | Contact failure with Magenta Ink Cartridge. Bad contact detected in ISS slot 0 floater. |
| Remedy: | • Remove the Magenta Ink Cartridge and reinstall it in to the Printer. • Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector). • Check the floater spring is functioning correctly. • Replace the Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Magenta Ink Cartridge) . • Replace the ISS PCA • Replace the Ink Supply Tubes and Trailing Cable . |
| Error code: | 26.01:10 |
| Description: | Broken Bag. M (PIP 1) |
| Causes: | Magenta Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing. |
| Remedy: | 1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bagh Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced. |
| Error code: | 26.02:10 |
| Description: | Broken Bag. LM (PIP 2) |
| Causes: | Light Magenta Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing. |
| Remedy: | 1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bagh Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced. |
| Error code: | 26.03:10 |
| Description: | Broken Bag. LC (PIP 3) |
| Causes: | Light Cyan Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing. |
| Remedy: | 1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bagh Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced. |
| Error code: | 26.04:10 |
| Description: | Broken Bag. C (PIP 4) |
| Causes: | Cyan Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing. |
| Remedy: | 1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bagh Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced. |
| Error code: | 26.05:10 |
| Description: | Broken Bag. OP (PIP 5) |
| Causes: | Optimizer Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing. |
| Remedy: | 1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bag Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced. |
| Error code: | 26:14 |
| Description: | A wrong Ink Cartridge has been detected. |
| Causes: | A wrong ink cartridge has been detected. |
| Remedy: | • Remove the Ink Cartridges and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Ink Cartridges. |
| Error code: | 27:14 |
| Description: | An incorrect Printhead has been detected. |
| Causes: | Printhead failure. |
| Remedy: | Call agent: 1. Remove the Printheads and check that they are the correct ones for this Printer. 2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version. 3. Replace the Printheads. |
| Error code: | 29:02 |
| Description: | Ink Absorber almost full |
| Causes: | Ink Absorber almost full |
| Remedy: | Replace the Ink Absorber. |
| Error code: | 32:01 |
| Description: | TUR disconnected while printing |
| Causes: | Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability). |
| Remedy: | Call agent: • The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel`s Substrate menu. Service engineer: 1. Revise the Take-up Reel connections. 2. Replace the Take-up Reel RH module. See Take-up reel motor. |
| Error code: | 32:01.01 |
| Description: | The substrate printed on is too small. This system error occurs when there is a small amount of paper printed (less than 79 inches (200cm) long. |
| Remedy: | • Check there is no obstacle between the Take Up Reel optical sensors. • Check the paper is attached to the Take Up Reel spindle. • Check the Take Up Reel switch is in the correct position. • If needed, use the Take Up Reel arrow keys to wind paper before resume printing. • To resume printing, press OK. |
| Error code: | 32:01.02 |
| Description: | Problem with the Take Up Reel. This system error happens when there is a small amount of paper printed (less than 70 inches long), and the Take Up Reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more that 3 seconds. The most probable cause of this error is the user has forgotten to set the switch direction or tape the paper to the spindle core, when the paper reaches the floor and blocks the Take Up Reel IR sensors. |
| Remedy: | • Check that there is no interference around the Take Up Reel optical sensors. • Check the paper is attached to the Take Up Reel spindle. • Check the Take Up Reel switch is in the correct position. • Check there is no obstacle between the Take Up Reel optical sensors • If required, use the Take Up Reel arrow keys to wind paper before resuming the print. • When the jam is cleared, printing is resumed. Press the Ok key to clear the Warning message. |
| Error code: | 32:02 |
| Description: | TUR disconnected while printer was powered off. This message is shown during initialization of the printer; it warns that the Take-Up Reel has been disconnected while the printer was off (previously the Take-Up Reel was enabled by Front Panel) |
| Causes: | Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability). |
| Remedy: | • The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel`s Substrate menu. Service engineer: 1. Revise the Take-up Reel conections. 2. Replace the Take-up Reel RH module. See Take-up reel motor |
| Error code: | 41:03 |
| Description: | Electrical current limit: Electrical current limit in paper motor Electrical warm: Electrical warm in paper motor |
| Causes: | The Media-axis motor has a failure. |
| Remedy: | Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor. |
| Error code: | 41:10 |
| Description: | Electrical fault: Electrical fault in paper motor |
| Causes: | The Media-axis motor has a failure. |
| Remedy: | Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor. |
| Error code: | 42:03 |
| Description: | Scan-Axis motor electrical current limit |
| Causes: | Media jam Scan Axis motor damaged. |
| Remedy: | Call agent: 1. Switch the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of substrate inside the printer, clear the substrate jam using instructions provided in the User Guide. Service engineer: • Replace the Scan Axis Motor. See Scan-axis motor |
| Error code: | 42:10 |
| Description: | Scan axis motor fault detected |
| Causes: | Scan axis failure. |
| Remedy: | Service engineer: • Replace the Scan-Axis Motor. |
| Error code: | 43:10 |
| Description: | Vacuum Fan failure |
| Causes: | Vacuum Fan failure |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Vacuum Fan cable is not damaged and is correctly connected to the Vacuum Driver PCA and to both Vacuum Motors. • Check that the Interconnect to Vacuum Driver cable is not damaged and correctly connected to Vacuum Driver PCA and to the Interconnect PCA. • Replace the Vacuum Fan Vacuum Fan. |
| Error code: | 44:10 |
| Description: | Aerosol Fan Fault |
| Causes: | Aerosol Fan damaged Interconnect PCA damaged (very low probability) PrintMech PCA (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that the Aerosol Fan cable is correctly connected to the Interconnect PCA. 2. Check that the cables going from the Interconnect PCA to the PrintMech PCA are correctly connected. 3. Replace the Aerosol Fan. See Aerosol fan assembly. 4. If the previous action did not work then, replace the PrintMech PCA. See PrintMech PCA. |
| Error code: | 44:11 |
| Description: | Aerosol Fan not connected. |
| Causes: | The Aerosol Fan is disconnected. |
| Remedy: | • Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Aerosol Fan . |
| Error code: | 45.01:00 |
| Description: | Rewinder Servo Shutdown. Problem with the Rewinder servo |
| Remedy: | • Check the spindle is correctly inserted into the Printer. • Load the substrate again making sure that the media is straight and that a ebubblef is not formed on the media path. Do not rewind manual the media when the printer is checking the roll. • Check that the Spindle is not damaged and the gear at the end the spindle is correctly attached. • Perform 3.1 Rewinder Motor service test Ëpage 133. • Check the Rewinder motor cable is not damaged and is correctly connected. • Replace the Right Roll Housing assembly . • Replace the Rewinder Motor . |
| Error code: | 45.02:10 |
| Description: | Rewinder inverse polarity. Rewinder inverse polarity. This message is only displayed when the printer is initializing |
| Remedy: | Swap over the power cables of the Rewinder motor. |
| Error code: | 45.03:00 |
| Description: | Rewinder driver system fault. There is a system fault with the Rewinder driver. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Rewinder motor cables are not damaged and are correctly connected to the PrintMech PCA. • Replace the Rewinder Motor . • Replace the PrintMech PCA . |
| Error code: | 46:03 |
| Description: | Primer servo shutdown |
| Causes: | Primer failure. |
| Remedy: | Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly. |
| Error code: | 46:10 |
| Description: | Primer fault |
| Causes: | Primer fault. |
| Remedy: | Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly. |
| Error code: | 46:13 |
| Description: | Primer test distance failed |
| Causes: | Primer encoder is damaged. Primer cable is damaged. Interconnect PCA is damaged (very low probability). PrintMech PCA is damaged (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Check that Primer cable is not damaged and correctly connected to the Interconnect PCA. 3. Replace the Primer Assembly. See Primer assembly. 4. Replace the PrintMech PCA. See PrintMech PCA. 5. Replace the Interconnect PCA. See Interconnect PCA. |
| Error code: | 50:01 |
| Description: | OMAS Module communication failure |
| Causes: | OMAS communication failure. |
| Remedy: | Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: 1. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. 2. Replace the OMAS Module. See OMAS. |
| Error code: | 50.01:10 |
| Description: | Connection problem with OMAS. Error with the Optical Media Advance Sensor (OMAS) component or with the cable between sensor and the PCA. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest firmware version, if not, update the firmware to the latest version. • Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA. • Replace the OMAS Controller Card • Replace the OMAS Module . |
| Error code: | 50.01:11 |
| Description: | Error with Media Advance Sensor or with cable. Error with the CAN cable of the CAN driver. |
| Remedy: | • Check the cable is not damaged and is correctly connected between the Sausalito and the OMAS Controller Board. • Replace the OMAS controller PCA • Replace the Sausalito PCA • Replace the cable between the Sausalito and the OMAS Controller Board. |
| Error code: | 50.02:10 |
| Description: | Problem with OMAS Controller PCA. Error with the media advance sensor controller board. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version. • Check that the CAN cable and the Encoder Cable are correctly connected to the OMAS PCA and the Sausalito PCA. • Check the connection between the OMAS PCA and the Sausalito PCA (the Sausalito is the card connected just behind the OMAS PCA). • Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA. • Replace the OMAS Controller Card . |
| Error code: | 50:03 |
| Description: | OMAS Controller to PSU cable does not seem to be connected |
| Causes: | The OMAS controller power cable does not seem to be connected. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that the PSU to OMAS Controller cable is not damaged. 2. Check that the PSU to OMAS Controller cable is correctly connected to the PSU and the OMAS Controller Card. |
| Error code: | 50:11 |
| Description: | OMAS: Navigation problems, may be due to a mispositionned sensor, DOF, or skew issue |
| Causes: | OMAS sensor mispositionned. |
| Remedy: | Call agent: • Restart the printer. Service engineer: • Check that the OMAS sensor is well positioned. |
| Error code: | 50:14 |
| Description: | Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive |
| Causes: | FW mismatch. |
| Remedy: | Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • Replace the OMAS Controller Card. |
| Error code: | 51.01:10 |
| Description: | Problem with the Service Station door sensor. Error detected with the sensor on the Service Station Door. |
| Remedy: | • Check that the Printhead Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Perform the Sensors service test . • Replace the Printhead Maintenance Cartridge Door Sensor . |
| Error code: | 51:10 |
| Description: | Error detected in the Window Position Sensor |
| Causes: | Error detected in the Window Position Sensor |
| Remedy: | • Check that the Window Position Sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Window Position Sensor Window Position Sensor. |
| Error code: | 52:01 |
| Description: | Drop Detector fiber detected. |
| Causes: | Drop Detector fiber detected. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Drop Detector . |
| Error code: | 52:10 |
| Description: | Drop Detector switch On/Off failure |
| Causes: | Drop detector damaged. SVS cable damaged Interconnect. PCA damaged (very low probability). PrintMech PCA damaged (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. 2. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. 3. Replace the Drop Detector. See Drop detector. 4. If the System Error continues, replace the Interconnect PCA . See Interconnect PCA. 5. Replace the PrintMech PCA. See PrintMech PCA. |
| Error code: | 53:10 |
| Description: | Media Sensor error |
| Causes: | Media Sensor error |
| Remedy: | • Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Sensor Media Sensor. |
| Error code: | 54:10 |
| Description: | Media Lever Sensor error |
| Causes: | An error has been detected in the Media Lever Sensor. |
| Remedy: | • Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Lever Sensor Media Lever Sensor. |
| Error code: | 55:10 |
| Description: | Line Sensor communication failure |
| Causes: | Line sensor disconnected or damaged. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that Line sensor is properly connected to Carriage PCA. 2. Replace the Line Sensor. See Line sensor assembly. |
| Error code: | 56:10 |
| Description: | Substrate Encoder calibration failed |
| Causes: | Substrate Encoder calibration failed . |
| Remedy: | 1. Perform Substrate Drive diagnostics. 2. Replace the Encoder Disc and Sensor. See Encoder disc and sensor. |
| Error code: | 58:10 |
| Description: | Embedded PhotoSpectrometer (ESP) failure |
| Causes: | Color Sensor failure. |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the ESP is installed in the Carriage. • Check that the ESP is correctly installed and screwed into place. • Check that the ESP cable is not damaged. • Check that the ESP cable is correctly connected to the Carriage PCA. • If the system error persists, replace the ESP Embedded SpectroPhotometer (ESP). • Perform an ESP basic test (CLC), to ensure that the replaced part is working correctly. |
| Error code: | 61:01 |
| Description: | The Printer cannot process the job |
| Causes: | The Printer cannot process the job. |
| Remedy: | Call agent: • Resend the file to the printer. |
| Error code: | 61:08.01 |
| Description: | Job is password protected. The file cannot be printed because it is password protected. |
| Remedy: | Resend the file without password protection. |
| Error code: | 61:09 |
| Description: | Unexpected end of job (advisory) |
| Causes: | Unexpected end of job. |
| Remedy: | Call agent: • Resend the job. |
| Error code: | 63:04 |
| Description: | An input/output problem has occurred with the network card |
| Causes: | An input/output problem has occurred with the network card. |
| Remedy: | Service engineer: 1. Make sure that the network cable is correctly connected to the network card. 2. Check that your printer firmware is up to date. If the problem persists, replace the JDI PCA. |
| Error code: | 63:05 |
| Description: | The job is reaching the printer too slowly |
| Causes: | The printer cancels the job if there are long pauses of more than 20 seconds. |
| Remedy: | Service engineer: 1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP. 2. Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented. 3. Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful. 4. Try reducing the resolution of the job or increasing the number of passes. |
| Error code: | 65:04 |
| Description: | Internal I/O error |
| Causes: | Internal I/O error. |
| Remedy: | Call agent: 1. Check that the LAN cable is connected. 2. Reboot the unit. 3. Restore factory settings. 4. Check that the printer has the latest FW. If not, upgrade to the latest FW. |
| Error code: | 66:08 |
| Description: | Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded. |
| Remedy: | • Resend the file to be printed on the current paper type. • Change the paper type to the type that was loaded when the file was originally sent. |
| Error code: | 71:19 |
| Description: | Different S/N found in Main and Backup NVM. |
| Remedy: | • Perform the “Error 71:19 Recovery” Service Utility (refer to Chapter 4). NOTE: Do not change the Ink Supply tubes and the Hard Disk at the same time as this will cause the system error 71:19. |
| Error code: | 72:04 |
| Description: | Generic Firmware error. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. |
| Error code: | 73:03 |
| Description: | Carriage encoder reading error. |
| Remedy: | • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Perform the gScan-Axish Diagnostic () to further troubleshoot the error code. • If the System Error continues, perform the gMedia Driveh Diagnostic () to further troubleshoot the error code. |
| Error code: | 74:01 |
| Description: | Unable to upload FW file through the EWS |
| Causes: | EWS: Unable to upload FW file through the EWS. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Resend the firmware update file to the printer. |
| Error code: | 74:04 |
| Description: | Old vacuum fan, upgrade the firmware. |
| Remedy: | • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. |
| Error code: | 77:04 |
| Description: | Embedded Web Server internal software error |
| Causes: | Embedded Web Server internal software error |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. |
| Error code: | 78.01:04 |
| Description: | Media settings error. Media Settings are missing or corrupt. |
| Remedy: | • Check that the media selected in the RIP is also present in the firmware of the printer. • Upgrade the printer’s firmware. • Upgrade the RIP and the RIP’s driver • Resend the file |
| Error code: | 78.02:01 |
| Description: | End of roll detected on the Rewinder. The printer has reached an end of roll condition. Media moving, but input spindle not rotating |
| Remedy: | • If the roll is not finished, unload the paper and load it again. • Load a new roll of media. • Check the media is not slipping on the spindle. |
| Error code: | 79:03 |
| Description: | Generic FW error |
| Causes: | Generic FW error. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • If the problem persists, perform a Hard Disk Recovery |
| Error code: | 79:04 |
| Description: | Generic FW error |
| Causes: | Generic FW error. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Try to reprint the image using different selections in the Rip. Service engineer: • If the problem persists, perform a Hard Disk Recovery |
| Error code: | 81:01 |
| Description: | Paper servo shutdown; possible paper jam |
| Causes: | Possible paper jam. |
| Remedy: | Service engineer: 1. If the substrate is nearing the end of the roll, check the remaining substrate is not strongly glued to the substrate core. 2. Open the Window, observing all safety procedures check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the paper path, lift the Pinchwheels (using the Substrate Lever) and clear the obstruction. 3. Check the performance of the rewinder system as it may also cause a servo shutdown. 4. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged. 5. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA. 6. Perform the Drive Roller service test. 7. If the error continues, replace the Substrate Axis Motor. |
| Error code: | 81:03 |
| Description: | It was impossible to correctly stop the servo before setting the encoder position |
| Causes: | It was impossible to correctly stop the servo before setting the encoder position. |
| Remedy: | Call agent: • Open the Window observing all safety procedures and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the paper path, lift the Pinchwheels (using the Substrate Lever) and clear the obstruction. Service engineer: 1. Perform the Substrate Path service test. 2. Replace the Substrate-Axis Motor. |
| Error code: | 82:01 |
| Description: | Substrate jam in the platen area |
| Causes: | Substrate jam detected by the Media Jam Sensor in the Print Platen area. |
| Remedy: | 1. Open the window, observing all safety procedures, and clear the Print Platen of any obstruction. Check especially around the area of the Media Jam Sensor, at the left end of the platen. 2. Check that the cable from the Media Jam Sensor is connected and undamaged. 3. Check that the reflector assembly on the side of the Carriage is not dirty or damaged. If it is dirty, clean it; if it is damaged, replace the Media Jam Sensor and reflector. |
| Error code: | 85:03 |
| Description: | Problem finding the Drive Roller zero |
| Causes: | Problem finding the Drive Roller zero. |
| Remedy: | Call agent: • If the substrate is attached to TUR, cut the substrate and ensure that the substrate at the output side is not held by the TUR. Service engineer: • Perform the Substrate Drive Diagnostic. |
| Error code: | 86:01 |
| Description: | There is a problem with the carriage assembly |
| Causes: | There is a problem with the carriage assembly. |
| Error code: | 93:11 |
| Description: | Unable to pressurize the IDS. |
| Remedy: | • Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer. • Replace the Ink Cartridges. • Replace the APS Assembly . • If the System Error continues, replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to . |
Название
HP 789 Печатающая головка желтая/черная
HP 789 Печатающая головка голубая/светло-голубая
HP 789 Печатающая головка пурпурная/светло-пурпурная
HP 789 Картридж черный
HP 789 Картридж голубой
HP 789 Картридж пурпурный
HP 789 Картридж желтый
HP 789 Картридж светло-голубой
HP 789 Картридж светло-пурпурный
HP 789 Комплект для очистки печатающей головки /Printhead Cleaning Kit/
HP 789/792 Контейнер для очистки печатающей головки /Printhead Cleaning Container/
