HP LaserJet Enterprise M4555f
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Снят с производства
Тип устройства
МФУ
Технология печати
лазерная
Макс. формат
A4
Число страниц в месяц
250000
Скорость печати
A4
52
Цветность печати
черно-белая
Общие характеристики |
|
|---|---|
Телефон |
|
Печать фотографий |
|
Факс |
|
Сканер |
|
Копир |
|
Тип устройства |
МФУ |
Область применения |
большой офис |
Тип |
лазерный/светодиодный |
Цветность печати |
|
Технология печати |
лазерная |
Число страниц в месяц |
250 000 |
Макс. формат |
A4 |
Размещение |
настольный |
Принтер |
|
Пигментные чернила |
|
Двусторонняя печать |
|
Печать без полей |
|
Прямая печать |
|
Макс, разрешение для ч/б печати |
|
| По X | 1 200 |
| По Y | 1 200 |
Скорость ч/б печати |
|
| A4 | 52 |
Время выхода первого отпечатка |
|
| Ч/б | 9,5 |
Копир |
|
Шаг масштабирования |
0,01 |
Время выхода первой копии |
9,5 |
Макс, количество копий за цикл |
9 999 |
Значение масштаба |
|
| Максимальное | 4 |
| Минимальное | 0,25 |
Макс, разрешение (ч/б) |
|
| По Y | 300 |
| По X | 300 |
| По Y | 600 |
| По X | 600 |
Сканер |
|
Слайд-адаптер |
|
Отправка изображения по e-mail |
|
Устройство автоподачи оригиналов |
одностороннее |
Оттенки серого |
256 |
Макс. формат оригинала |
A4 |
Глубина цвета |
30 бит |
Тип датчика сканера |
ПЗС (CCD) |
Емкость устройства автоподачи оригиналов |
50 |
Тип сканера |
планшетный/протяжный |
Макс, размер сканирования |
|
| По Y | 356 |
| По X | 216 |
Разрешение сканера |
|
| По Х | 600 |
Расходные материалы |
|
Ресурс ч/б картриджа/тонера |
10 000 |
Количество картриджей |
1 |
Печать на: |
|
| Карточках |
|
| Этикетках |
|
| Глянцевой бумаге |
|
| Конвертах |
|
| Матовой бумаге |
|
| Пленках |
|
| Рулоне |
|
| Фотобумаге |
|
| CD/DVD |
|
Плотность бумаги |
|
| Минимальная | 60 |
| Максимальная | 200 |
Факс |
|
PC Fax |
|
Цветной |
|
Макс, скорость передачи данных |
33,6 Кбит/с |
Память |
100 |
Телефон |
|
Caller ID |
|
Спикерфон |
|
Стандарт DECT |
|
Автоответчик |
|
Проводная трубка |
|
Беспроводная трубка |
|
АОН |
|
Шрифты и языки управления |
|
Языки управления |
|
| PCL 6 |
|
|
|
|
| PostScript |
|
| PostScript 3 |
|
| PCL 5c |
|
| PostScript 2 |
|
| PPDS |
|
| PCL 5e |
|
Количество установленных шрифтов |
|
| PostScript | 92 |
| PCL | 105 |
Лотки |
|
Подача бумаги |
|
| Стандартная | 1 100 |
| Максимальная | 1 100 |
Вывод бумаги |
|
| Стандартный | 500 |
Финишер |
|
Электронная сортировка |
|
Сортер |
|
Сортировка со сдвигом |
|
Брошюровщик |
|
Степлер |
|
Интерфейсы |
|
Количество свободных слотов расширения |
2 |
RS-232 |
|
LPT |
|
FireWire (IEEE 1394) |
|
Bluetooth |
|
Wi-Fi |
|
Инфракрасный порт |
|
AirPrint |
|
Устройство для чтения карт памяти |
|
Веб-интерфейс |
|
USB |
|
Ethernet (RJ-45) |
|
Версия USB |
2,0 |
Память/Процессор |
|
Процессор |
MIPS |
Частота процессора |
800 |
Макс, объем памяти |
1 280 |
Объем памяти |
1 280 |
Дополнительная информация |
|
Работа от аккумулятора |
|
Экран |
|
Диагональ дисплея |
8 |
Мин. системные требования |
|
Поддержка ОС |
|
| Windows |
|
| Linux |
|
| Mac OS |
|
| DOS |
|
Потребляемая мощность |
|
| В режиме ожидания | 54 |
| При работе | 1 024 |
Уровень шума |
|
| При работе | 58 |
Габариты |
|
Вес |
75 |
Ширина |
825 |
Глубина |
710 |
Высота |
1 115 |
Модули
Document feeder components 1
Main body (MBM) 1
INTERNAL COMPONENTS 1
INTERNAL COMPONENTS 2
Document feeder components 2
INTERNAL COMPONENTS 5
COVERS
Scanner components 3
Main body (1x500/3x500) 2
Main body (1x500/3x500) 1
Scanner components 8
Covers (1x500/3x500)
Cassette assembly (Tray 2)
Document feeder (whole unit)
INTERNAL COMPONENTS 4
Document feeder components 3
Scanner components 7
Document feeder components 5
Scanner components 6
Scanner components 1
Scanner components 4
Covers (1x500)
PCAs (product base)
High-voltage power supply
Main body (MBM) 2
Scanner components 5
Paper feed roller assembly
REVERSE ASSEMBLY
Scanner assembly (whole unit)
MP (Tray 1) pickup assembly
Upper plate assembly
INTERNAL COMPONENTS 3
Covers (MBM)
Fuser assembly
Paper pickup assembly
Duplex assembly
REGISTRATION ASSEMBLY
Document feeder components 4
Main body (1x500)
Scanner components 2
Детали INTERNAL COMPONENTS 5
| Деталь: | Hinge, right counterbalance (ASY-HNG-R-SP) |
| Парткод: | PF2309K119NI |
| Деталь: | Sensor, open/close ADF (ASY-DFSENS-SP) |
| Парткод: | PF2309K121NI |
| Деталь: | Interconnection board (ASY-PBA-RELAY-SP) |
| Парткод: | PF2309K118NI |
| Деталь: | Stage assembly (MBM) |
| Парткод: | RM1-5159-000CN |
| Деталь: | Paper feed roller assembly (MBM) |
| Парткод: | RM1-6332-000CN |
| Деталь: | Stage top sub assembly (MBM) |
| Парткод: | RM1-7437-000CN |
| Деталь: | Interlock assembly (MBM) |
| Парткод: | RM1-7431-000CN |
| Деталь: | Paper feed guide assembly (MBM) |
| Парткод: | RM1-5173-000CN |
| Деталь: | Solenoid, stamp assembly (MBM) |
| Парткод: | RM1-6664-000CN |
| Деталь: | Solenoid, entrance assembly (MBM) |
| Парткод: | RM1-6663-000CN |
| Деталь: | Transfer roller assembly |
| Парткод: | RM1-5462-000CN |
| Деталь: | Ground plate assembly |
| Парткод: | RM1-5461-000CN |
| Цена: | 320 ₽ |
| Деталь: | Cover, environment |
| Парткод: | RL1-2831-000CN |
| Деталь: | Cover, front inner |
| Парткод: | RC2-7979-000CN |
| Деталь: | CABLE, SIZE DETECT |
| Парткод: | RM1-7179-000CN |
| Деталь: | Shaft, right-lower access door hinge |
| Парткод: | RU5-4142-000CN |
| Деталь: | Cover, MP (Tray 1) gear |
| Парткод: | RC2-7987-000CN |
| Деталь: | Lifter base assembly |
| Парткод: | RM1-5913-000CN |
| Деталь: | Link rod, lower-access door |
| Парткод: | RC1-2902-000CN |
| Деталь: | SPRING, TORSION |
| Парткод: | RC2-8085-000CN |
| Деталь: | Sensor, assembly right door |
| Парткод: | RM1-1045-000CN |
| Деталь: | Face-up open guide assembly |
| Парткод: | RM1-7389-000CN |
| Деталь: | Laser/Scanner assembly |
| Парткод: | RM1-7419-000CN |
| Цена: | 31 600 ₽ |
| Деталь: | Motor, DC 24V |
| Парткод: | RL1-1657-020CN |
| Цена: | 4 000 ₽ |
| Деталь: | Cable, paper feed motor |
| Парткод: | RM1-7114-000CN |
| Деталь: | Reverse estrangement guide assembly |
| Парткод: | RM1-7380-000CN |
| Деталь: | Paper pickup drive assembly |
| Парткод: | RM1-7403-000CN |
| Деталь: | Tag holder assembly |
| Парткод: | RM1-4539-000CN |
| Цена: | 500 ₽ |
| Деталь: | Cover, lens protective |
| Парткод: | RC2-7994-000CN |
| Деталь: | Motor, DC 24V |
| Парткод: | RL1-1659-010CN |
| Цена: | 4 200 ₽ |
| Деталь: | Rod, release |
| Парткод: | RC2-8086-000CN |
| Деталь: | Cover, door arm (top cover) |
| Парткод: | RC1-2833-000CN |
| Деталь: | Arm, door B |
| Парткод: | RC2-7967-000CN |
| Деталь: | Arm, door 1 |
| Парткод: | RC1-2827-000CN |
| Деталь: | SPRING, COMPRESSION |
| Парткод: | RU5-2265-000CN |
| Деталь: | STOPPER, BUSHING ARM |
| Парткод: | RC1-3090-000CN |
| Деталь: | Cable, switchback joint |
| Парткод: | RM1-7180-000CN |
| Деталь: | Sensor, assembly cartridge |
| Парткод: | RM1-8323-000CN |
| Деталь: | Motor, fan ADF (ASY-FAN-SP) |
| Парткод: | PF2309K127NI |
| Деталь: | Upper paper path assembly (ASY-GIDREV-SPR-SP) |
| Парткод: | PF2309K129NI |
| Деталь: | Motor, feed assembly ADF (ASY-MOT-FE-SP) |
| Парткод: | PF2309K125NI |
| Деталь: | Motor read assembly ADF (ASY-MOT-RE-SP) |
| Парткод: | PF2309K126NI |
| Деталь: | Sensor open/angle ADF (ASY-SG2481-NY-SP) |
| Парткод: | PF2309K122NI |
| Деталь: | Connector PCA assembly |
| Парткод: | RM1-7375-000CN |
| Деталь: | Cable, flat flexible (FFC) |
| Парткод: | RK2-3206-000CN |
| Деталь: | CONNECTOR, SNAP TIGHT |
| Парткод: | VS1-7207-007CN |
| Деталь: | Cable, paper feed |
| Парткод: | RM1-7169-000CN |
| Деталь: | Cable, environmental sensor |
| Парткод: | RM1-7164-000CN |
| Деталь: | Cable, P sensor solenoid |
| Парткод: | RM1-7170-000CN |
| Деталь: | Fan (FN104) |
| Парткод: | RK2-3214-000CN |
| Деталь: | CABLE, DOOR SWITCH |
| Парткод: | RM1-7113-000CN |
| Деталь: | SPRING, TENSION |
| Парткод: | RU6-2475-000CN |
| Деталь: | Cable, FSR control |
| Парткод: | RM1-7156-000CN |
| Деталь: | DC controller PCA |
| Парткод: | RM1-7102-000CN |
| Деталь: | Fuser motor assembly |
| Парткод: | RM1-5051-020CN |
| Цена: | 1 600 ₽ |
| Деталь: | CABLE, ENVELOPE FEEDER |
| Парткод: | RM1-5085-000CN |
| Цена: | 550 ₽ |
| Деталь: | Lifter assembly (1 required for each cassette) |
| Парткод: | RM1-5914-000CN |
| Деталь: | Fan (FN103) |
| Парткод: | RK2-1992-000CN |
| Цена: | 850 ₽ |
| Деталь: | CABLE, LIFTER MOTOR |
| Парткод: | RM1-7162-000CN |
| Деталь: | Fan (FN102) |
| Парткод: | RK2-1989-000CN |
| Цена: | 1 000 ₽ |
| Деталь: | Cable, fuser motor |
| Парткод: | RM1-7159-000CN |
| Деталь: | Sensor, assembly temperature |
| Парткод: | RM1-7420-000CN |
| Деталь: | Cover, front-upper side assembly |
| Парткод: | RM1-7394-000CN |
| Деталь: | COVER, FRONT |
| Парткод: | RC2-8007-000CN |
| Деталь: | COVER, RIGHT FRONT |
| Парткод: | RC2-8011-000CN |
| Деталь: | COVER, RIGHT REAR |
| Парткод: | RC2-8013-000CN |
| Деталь: | COVER, LEFT REAR |
| Парткод: | RC2-8014-000CN |
| Деталь: | Cover, rear side |
| Парткод: | RC2-7980-000CN |
| Деталь: | Cover, cassette left assembly |
| Парткод: | RM1-7378-000CN |
| Деталь: | Cover, MP assembly (Tray 1) |
| Парткод: | RM1-7402-000CN |
| Деталь: | Cover, tray base assembly (standard output bin mounting) |
| Парткод: | RM1-7409-000CN |
| Деталь: | Cover, paper delivery tray assembly (standard output bin) |
| Парткод: | RM1-7414-000CN |
| Деталь: | COVER, TOP REAR |
| Парткод: | RC2-7992-000CN |
| Деталь: | Cover, cable image scanner |
| Парткод: | RC2-7993-000CN |
| Деталь: | Cover, right lower assembly |
| Парткод: | RM1-7404-000CN |
| Деталь: | Cover, lower left image scanner |
| Парткод: | RC2-8037-000CN |
| Деталь: | Cover, right image scanner |
| Парткод: | RC2-8036-000CN |
| Деталь: | Cover, front-lower left |
| Парткод: | RC2-7983-000CN |
| Деталь: | Screw (ASY-040100FNBB) |
| Парткод: | IR4068K342NI |
| Деталь: | Cover, sheet metal assembly with cable |
| Парткод: | IR4068K344NI |
| Деталь: | Paper pickup drive assembly (3x500) |
| Парткод: | RM1-5942-000CN |
| Деталь: | Paper deck driver PCA (3x500) |
| Парткод: | RM1-7153-000CN |
| Деталь: | Paper deck driver PCA (1x500) |
| Парткод: | RM1-7189-000CN |
| Деталь: | Cassette assembly (1x500/3x500) |
| Парткод: | RM1-7379-000CN |
| Деталь: | Paper pickup drive assembly (1x500) |
| Парткод: | RM1-5941-000CN |
| Деталь: | Auxiliary foot assembly (1x500/3x500) |
| Парткод: | RM1-5938-000CN |
| Деталь: | Paper pickup assembly (1x500/3x500) |
| Парткод: | RM1-5929-030CN |
| Деталь: | Cover, scanner upper assembly (S-ASSY-UPPER-UNIT) |
| Парткод: | IR4068K315NI |
| Деталь: | Cover, rear lower (SF) |
| Парткод: | RC2-7305-000CN |
| Деталь: | Cover, rear (SF) |
| Парткод: | RC2-7304-000CN |
| Деталь: | Cover, left (SF) |
| Парткод: | RC2-7306-000CN |
| Деталь: | Cover, right front (1x500) |
| Парткод: | RC2-7320-000CN |
| Деталь: | Cover, right front (3x500) |
| Парткод: | RC2-7321-000CN |
| Деталь: | Cover, right center (SF) |
| Парткод: | RC2-7309-000CN |
| Деталь: | Cover, right door assembly (1x500) |
| Парткод: | RM1-6932-000CN |
| Деталь: | Cover, right door assembly (3x500) |
| Парткод: | RM1-6933-000CN |
| Деталь: | Door, stock (1x500) |
| Парткод: | RC2-7315-000CN |
| Деталь: | Cover, right upper (SF) |
| Парткод: | RC2-7310-000CN |
| Деталь: | Cover, rear upper (SF) |
| Парткод: | RC2-9274-000CN |
| Деталь: | Cassette assembly (Tray 2) |
| Парткод: | RM1-7379-000CN |
| Деталь: | Automatic document feeder (ADF) |
| Парткод: | PF2309-SVPNI |
| Деталь: | Cover, reverse side rear |
| Парткод: | RC1-2852-000CN |
| Деталь: | Rod, switch front |
| Парткод: | RC1-2980-000CN |
| Деталь: | Cable, paper delivery sensor |
| Парткод: | RM1-7168-000CN |
| Деталь: | Cover, IS front |
| Парткод: | RL1-2832-000CN |
| Деталь: | Cover, back panel assembly |
| Парткод: | RM1-7415-000CN |
| Деталь: | CABLE, PAPER DELIVERY |
| Парткод: | RM1-7167-000CN |
| Деталь: | CABLE, USB |
| Парткод: | RK2-3241-000CN |
| Деталь: | BUSHING |
| Парткод: | RC1-2922-000CN |
| Деталь: | Low-voltage power supply 110V |
| Парткод: | RM1-7401-000CN |
| Деталь: | Low-voltage power supply 220V |
| Парткод: | RM1-7413-000CN |
| Деталь: | Link switch |
| Парткод: | RC1-3003-000CN |
| Деталь: | Sensor unit MBM |
| Парткод: | RM1-7374-000CN |
| Деталь: | Cable, full detect |
| Парткод: | RM1-7158-000CN |
| Деталь: | STOPPER, BUSHING ARM |
| Парткод: | RC1-3090-000CN |
| Деталь: | Cable, scanner power supply |
| Парткод: | RM1-7161-000CN |
| Деталь: | Separation pad (ASY-HLD-REV-PAD-SP) |
| Парткод: | PF2309K133NI |
| Деталь: | Fan filter (S-FLTR-IN) |
| Парткод: | IR4068K313NI |
| Деталь: | Cover, fan filter (S-CVR-FAN) |
| Парткод: | IR4068K314NI |
| Деталь: | Scanner control board (SCB) (S-PBA-SCB) |
| Парткод: | IR4068K312NI |
| Деталь: | Cover, rear (ASY-CVR-F-R-SP) |
| Парткод: | PF2309K114NI |
| Деталь: | Output tray extension (ASY-TRY-F-BASE-SP) |
| Парткод: | PF2309K116NI |
| Деталь: | White background assembly (ASY-SHT-F-CUSH-SP) |
| Парткод: | PF2309K117NI |
| Деталь: | ADF base assy (ASY-BASE-SP) |
| Парткод: | PF2309K102NI |
| Деталь: | Hinge, left counterbalance (ASY-HNG-L-SP) |
| Парткод: | PF2309K104NI |
| Деталь: | ADP paper path assy (ASY-FRM-RE-FEED-SP) |
| Парткод: | PF2309K103NI |
| Деталь: | Door jam assembly (ASY-CVR-FE-FEED-SP) |
| Парткод: | PF2309K105NI |
| Деталь: | Tray, input assembly (ASY-TRY-SP) |
| Парткод: | PF2309K106NI |
| Деталь: | Cover, front assembly (ASY-CVR-F-SP) |
| Парткод: | PF2309K107NI |
| Деталь: | Cable, ADF interface (ASM-IF-SP) |
| Парткод: | PF2309K110NI |
| Деталь: | Toroid, ADF interface cable (ASY-TFT-152613N-SP) |
| Парткод: | PF2309K111NI |
| Деталь: | Sensor, ADF open/angle (ASY-TFB-2024IRS) |
| Парткод: | PF2309K112NI |
| Деталь: | Grounding feature (S-SP-GND-SFT-R) |
| Парткод: | IR4068K310NI |
| Деталь: | Scanner fan motor (S-FAN-D06037600G-01) |
| Парткод: | IR4068K311NI |
| Деталь: | Scanner motor assembly (S-ASSY-MOTOR-UNIT) |
| Парткод: | IR4068K309NI |
| Деталь: | Carriage assembly (ASSY-CRG-UNIT-IR4068) |
| Парткод: | IR4068K200NI |
| Деталь: | Grounding feature (Sp-Gnd-F) |
| Парткод: | IR4070K309NI |
| Деталь: | Hinge restraining pin (S-SFT-STP-HNG) |
| Парткод: | IR4068K319NI |
| Деталь: | Cover, rear scanner (S-CVR-REAR) |
| Парткод: | IR4068K321NI |
| Деталь: | Cover, left upper scanner |
| Парткод: | IR4070K301NI |
| Деталь: | Cover, left flapper scanner |
| Парткод: | IR4070K302NI |
| Деталь: | Cable, FFC to SCB and IC board (S-K-CBP-INV-FFC) |
| Парткод: | IR4068K303NI |
| Деталь: | Screw (ASY-030060FNIT) |
| Парткод: | IR4068K341NI |
| Деталь: | Cover, front right (1x500) |
| Парткод: | RC2-7307-000CN |
| Деталь: | Cover, left (1x500) |
| Парткод: | RC3-1328-000CN |
| Деталь: | Cover, left handle (1x500) |
| Парткод: | RC3-1329-000CN |
| Деталь: | Cover, right (1x500) |
| Парткод: | RC3-1330-000CN |
| Деталь: | Cover, right handle (1x500) |
| Парткод: | RC3-1331-000CN |
| Деталь: | Cover, right front (1x500) |
| Парткод: | RC3-1332-000CN |
| Деталь: | Cover, rear (1x500) |
| Парткод: | RC3-1333-000CN |
| Деталь: | Power supply, high-voltage 110V |
| Парткод: | RM1-7384-000CN |
| Деталь: | Power supply, high-voltage 220V |
| Парткод: | RM1-7386-000CN |
| Деталь: | DC controller PCA |
| Парткод: | RM1-7102-000CN |
| Деталь: | Power supply, low-voltage 110V |
| Парткод: | RM1-7401-000CN |
| Деталь: | Power supply, low-voltage 220V |
| Парткод: | RM1-7413-000CN |
| Деталь: | Formatter, IFA |
| Парткод: | CE502-60113 |
| Деталь: | Connector PCB assembly |
| Парткод: | RM1-7375-000CN |
| Деталь: | PAPER FEED ASSEMBLY |
| Парткод: | RM1-4548-000CN |
| Цена: | 1 600 ₽ |
| Деталь: | High-voltage power supply 110V |
| Парткод: | RM1-7384-000CN |
| Деталь: | High-voltage power supply 220V |
| Парткод: | RM1-7386-000CN |
| Деталь: | CONNECTOR, DRAWER |
| Парткод: | WS1-6336-000CN |
| Деталь: | MBM driver PCA (MBM) |
| Парткод: | RM1-7433-000CN |
| Деталь: | Jog assembly (MBM) |
| Парткод: | RM1-7433-000CN |
| Деталь: | Lift tray assembly (MBM) |
| Парткод: | RM1-5156-000CN |
| Деталь: | Flapper assembly (MBM) |
| Парткод: | RM1-5157-000CN |
| Деталь: | MBM bin assembly (MBM) |
| Парткод: | RM1-6668-000CN |
| Деталь: | Stapler assembly (MBM) |
| Парткод: | RM1-5166-000CN |
| Деталь: | Bin sensor PCA (MBM) |
| Парткод: | RM1-5894-000CN |
| Деталь: | Size sensor (S-SNS-EY3A-1061-2) |
| Парткод: | IR4068K305NI |
| Деталь: | Interconnection board (S-PBA-TYUKEI) |
| Парткод: | IR4068K307NI |
| Деталь: | Cable, FFC to SCB and IC board (S-K-CBP-RELAY-FFC) |
| Парткод: | IR4068K308NI |
| Деталь: | Wire saddle (RTMC-01T V0) |
| Парткод: | IR4070K308NI |
| Деталь: | PAPER FEED ROLLER ASSEMBLY |
| Парткод: | RM1-4527-000CN |
| Цена: | 1 700 ₽ |
| Деталь: | REVERSE ASSEMBLY |
| Парткод: | RM1-7399-000CN |
| Деталь: | Reverse PCA assembly |
| Парткод: | RM1-1379-000CN |
| Деталь: | SCANNER ASSEMBLY |
| Парткод: | IR4070-SVP |
| Деталь: | MP (Tray 1) pickup assembly |
| Парткод: | RM1-7377-000CN |
| Деталь: | MP (Tray 1) pickup roller |
| Парткод: | RL1-1641-000CN |
| Деталь: | MP (Tray 1) feed roller |
| Парткод: | RL1-1663-000CN |
| Цена: | 550 ₽ |
| Деталь: | MP (Tray 1) separation roller |
| Парткод: | RM1-5460-010CN |
| Цена: | 2 100 ₽ |
| Деталь: | Link handle (upper plate) |
| Парткод: | RC1-2822-000CN |
| Деталь: | Rod link (upper plate) |
| Парткод: | RC1-2830-000CN |
| Деталь: | Block, guide support (upper plate) |
| Парткод: | RC1-3102-000CN |
| Деталь: | Cover, front lock IS (upper plate) |
| Парткод: | RM1-7394-000CN |
| Деталь: | Cover, rear lock IS (upper plate) |
| Парткод: | RC2-8027-000CN |
| Деталь: | Upper cartridge guide (upper plate) |
| Парткод: | RC2-8028-000CN |
| Деталь: | Legal size guide (upper plate) |
| Парткод: | RC2-8029-000CN |
| Деталь: | Cartridge support 1 (upper plate) |
| Парткод: | RC2-8030-000CN |
| Деталь: | Cartridge support 2 (upper plate) |
| Парткод: | RC2-8031-000CN |
| Деталь: | Handle lock (upper plate) |
| Парткод: | RC2-8096-000CN |
| Деталь: | Right shutter holder (upper plate) |
| Парткод: | RC2-8097-000CN |
| Деталь: | Cover, Inner Rear |
| Парткод: | RC2-7982-000CN |
| Деталь: | Fan (FN101) |
| Парткод: | RK2-1988-000CN |
| Цена: | 850 ₽ |
| Деталь: | Fan (FN301) |
| Парткод: | RK2-1991-000CN |
| Деталь: | Fan (FN105) |
| Парткод: | RK2-0280-000CN |
| Деталь: | Cassette right rail assembly |
| Парткод: | RM1-5931-000CN |
| Деталь: | Cassette left rail assembly |
| Парткод: | RM1-5932-000CN |
| Деталь: | Cable, cartridge sensor |
| Парткод: | RM1-7112-000CN |
| Деталь: | Center shroud |
| Парткод: | RL1-2830-000CN |
| Деталь: | Cable, reverse fan |
| Парткод: | RM1-7177-000CN |
| Деталь: | Cable, scanner joint drum motor |
| Парткод: | RM1-7178-000CN |
| Деталь: | CABLE, LASER |
| Парткод: | RM1-7166-000CN |
| Деталь: | Cover, front assembly (MBM) |
| Парткод: | RM1-7438-000CN |
| Деталь: | Cover, rear (MBM) |
| Парткод: | RC2-8147-000CN |
| Деталь: | Cover, bottom (MBM) |
| Парткод: | RL1-2438-000CN |
| Деталь: | Panel, stacking (MBM) |
| Парткод: | RL1-1984-000CN |
| Деталь: | Door, right (MBM) |
| Парткод: | RC2-8149-000CN |
| Деталь: | Lifter guide assembly (MBM) |
| Парткод: | RM1-6330-000CN |
| Деталь: | Cover, top assembly (MBM) |
| Парткод: | RM1-6669-000CN |
| Деталь: | Tray assembly (MBM) |
| Парткод: | RM1-5161-000CN |
| Деталь: | Tray, stopper (MBM) |
| Парткод: | RC2-5576-000CN |
| Деталь: | Interlock lever assembly (MBM) |
| Парткод: | RM1-6335-000CN |
| Деталь: | Fuser assembly 110V |
| Парткод: | RM1-7395-000CN |
| Деталь: | Fuser assembly 220V |
| Парткод: | RM1-7397-000CN |
| Деталь: | Paper pickup assembly |
| Парткод: | RM1-5919-000CN |
| Цена: | 5 800 ₽ |
| Деталь: | TORQUE LIMITER |
| Парткод: | RC1-3293-000CN |
| Деталь: | Paper pickup roller, cassette |
| Парткод: | RL1-2099-000CN |
| Цена: | 850 ₽ |
| Деталь: | Paper feed roller, cassette |
| Парткод: | RM1-0037-020CN |
| Цена: | 370 ₽ |
| Деталь: | Paper sensor PCA assembly |
| Парткод: | RM1-5853-000CN |
| Деталь: | Duplex assembly |
| Парткод: | RM1-7387-000CN |
| Деталь: | REGISTRATION ASSEMBLY |
| Парткод: | RM1-5460-010CN |
| Цена: | 2 100 ₽ |
| Деталь: | Lever, media presence sensor (ASY-LVR-FE-EMP-SP) |
| Парткод: | PF2309K130NI |
| Деталь: | Cover, pick roller assembly cover (ASY-CVR-FE-PICK-SP) |
| Парткод: | PF2309K132NII |
| Деталь: | Pick roller assembly (ASY-ROL-FE-FEED-SP) |
| Парткод: | PF2309K131NI |
| Деталь: | Lifter assembly (1x500) |
| Парткод: | RM1-5914-000CN |
| Деталь: | Paper pickup drive assembly (1x500) |
| Парткод: | RM1-5941-000CN |
| Деталь: | Paper driver PCA (1x500) |
| Парткод: | RM1-7189-000CN |
| Деталь: | Paper pickup assembly (1x500) |
| Парткод: | RM1-5929-030CN |
| Деталь: | Cassette (1x500) |
| Парткод: | RM1-7379-000CN |
| Деталь: | Cover, left upper scanner |
| Парткод: | IR4070K301NI |
| Деталь: | Cover, Asm ICB main left |
| Парткод: | IR4070K304NI |
| Деталь: | Cable, Asm power |
| Парткод: | IR4070K305NI |
Коды ошибок
10.00.00
10.00.10
10.00.15
10.00.34
10.00.35
10.00.40
10.00.41
10.00.70
10.23.15
10.23.35
10.23.50
10.23.51
10.23.52
10.23.70
11.00.YY
13.00.00
13.00.EE
13.84.A4
13.A3.FF
13.B2.9Z
13.B2.D1
13.D3.DZ
13.E5.FF
13.EA.EE
13.EE.FF
13.FF.EE
13.FF.FF
13.WX.EE
13.WX.FF
13.WX.YZ
14.00.XX
20.00.00
21.00.00
30.01.30
30.01.32
31.01.01
31.01.02
31.01.03
31.01.04
31.01.05
31.01.06
31.01.08
31.01.10
31.01.14
31.01.15
31.01.18
31.01.19
31.01.23
31.01.36
31.01.41
31.01.42
31.01.43
31.01.44
31.01.45
31.01.46
31.01.47
31.01.48
31.01.49
31.01.50
32.08.A1
32.08.A2
32.08.A3
32.1C.01
32.1C.02
32.1C.03
32.1C.04
32.1C.05
32.1C.06
32.1C.07
32.1C.08
32.1C.09
32.1C.0A
32.1C.0B
32.1C.0C
32.1C.0D
32.1C.0E
32.1C.0F
32.1C.10
32.1C.11
32.1C.12
32.1C.13
32.1C.14
32.1C.15
32.1C.16
32.1C.17
32.1C.18
32.1C.19
32.1C.1A
32.1C.1B
32.1C.1C
32.1C.1D
32.1C.1E
32.1C.1F
32.1C.20
32.1C.21
32.1C.22
32.1C.24
32.1C.25
32.1C.26
32.1C.27
32.1C.28
32.1C.29
32.1C.2A
32.1C.2B
32.1C.2C
32.1C.2D
32.1C.2E
32.1C.2F
32.21.00
33.01.01
33.01.02
33.XX.YY
40.00.01
40.00.02
40.00.03
40.00.04
40.00.05
41.02.00
41.03.YZ
41.05.YZ
41.XX.YZ
42.XX.YY
47.00.XX
47.01.XX
47.02.XX
47.03.XX
47.04.XX
47.05.00
47.06.XX
47.WX.YZ
49.XX.YY
50.06.60
50.1X.YZ
50.2X.YZ
50.3X.YZ
50.4X.YZ
50.7X.YZ
50.8X.YZ
50.9X.YZ
51.00.20
52.00.00
52.20.00
54.00.03
54.06.21
55.00.YY
55.0X.YY
56.00.YY
57.00.01
57.00.02
57.00.03
57.00.04
57.00.05
57.00.06
57.00.07
58.00.02
58.00.03
58.00.04
59.00.00
59.00.YY
59.05.50
59.A2.02
59.A2.03
59.A2.04
59.A2.05
60.00.02
60.00.03
62.00.00
65.X0.A1
66.80.YY
69.11.YY
70.00.00
79.XX.YY
80.0X.YY
81.YY.ZZ
82.73.46
82.73.47
98.00.01
98.00.02
98.00.03
98.00.04
99.00.01
99.00.02
99.00.03
99.00.04
99.00.05
99.00.06
99.00.07
99.00.08
99.00.09
99.00.10
99.00.11
99.00.12
99.00.13
99.00.14
99.00.2X
99.09.60
99.09.61
99.09.62
99.09.63
99.09.64
99.09.65
99.09.66
99.09.67
99.XX.YY
Описание
| Error code: | 10.00.00 |
| Display: | 10.00.00 e-Label Memory Error |
| Description: | The printer is unable to read the cartridge data. This message indicates that the printer cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled. |
| Remedy: | 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. |
| Error code: | 10.00.10 |
| Display: | 10.00.10 e-Label Missing Memory Error |
| Description: | The printer is unable to detect the e-label. This message indicates that the printer has determined that the e-label is missing. This error can cause the supplies status feature to be disabled. |
| Remedy: | 1. Remove and the reinstall the indicated print cartridge. 2. If the message displays again, turn the printer off then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. |
| Error code: | 10.00.15 |
| Display: | 10.00.15 Install <supply> |
| Description: | The indicated supply has been removed or installed incorrectly. |
| Remedy: | Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number. |
| Error code: | 10.00.34 |
| Display: | 10.XX.34 Used Supply In Use |
| Description: | The toner cartridge is used. Black toner cartridge |
| Remedy: | Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code. |
| Error code: | 10.00.35 |
| Display: | 10.YY.35 Incompatible <supply> |
| Description: | The indicated supply is not compatible with this product. Black toner cartridge |
| Remedy: | The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. |
| Error code: | 10.00.40 |
| Display: | 10.XX.40 Genuine HP Supplies Installed |
| Description: | A genuine HP toner cartridge has been installed. Black toner cartridge |
| Remedy: | No action necessary. |
| Error code: | 10.00.41 |
| Display: | 10.XX.41 Unsupported Supply in Use |
| Description: | The installed toner cartridge is for a different product. Black toner cartridge |
| Remedy: | Remove the toner cartridge, and then install the correct cartridge for this product. |
| Error code: | 10.00.70 |
| Display: | 10.XX.70 Printing past very low |
| Description: | The product indicates when a supply level is very low. The actual remaining toner cartridge life might vary. Black toner cartridge |
| Remedy: | If print quality is no longer acceptable, replace the toner cartridge. |
| Error code: | 10.23.15 |
| Display: | 10.YY.15 Install <supply> |
| Description: | The indicated supply has been removed or installed incorrectly. Fuser kit |
| Remedy: | Replace or install the indicated supply. |
| Error code: | 10.23.35 |
| Display: | 10.YY.35 Incompatible <supply> |
| Description: | The indicated supply is not compatible with this product. Fuser kit |
| Remedy: | The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. |
| Error code: | 10.23.50 |
| Display: | 10.23.50 |
| Description: | The fuser kit life was reset above the order threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.51 |
| Display: | 10.23.51 |
| Description: | The fuser kit life was reset above the replace threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.52 |
| Display: | 10.23.52 |
| Description: | The fuser kit life was reset above the reset threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.70 |
| Display: | 10.23.70 printing past very low |
| Description: | The printer indicates when the fuser kit is very low. The actual remaining fuse kit life might vary. |
| Remedy: | If print quality is no longer acceptable, the customer must order and pay for a replacement fuser assembly (fuser kit). TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. |
| Error code: | 11.00.YY |
| Display: | 11.00.YY Internal clock error |
| Description: | The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter. |
| Error code: | 13.00.00 |
| Display: | 13.00.00 |
| Description: | Generic jam event code. |
| Remedy: | Check the printer for a jam. See the clear jams section in the service manual. |
| Error code: | 13.00.EE |
| Display: | 13.00.EE |
| Description: | Unknown door open. |
| Remedy: | Make sure that all of the doors and covers are closed. |
| Error code: | 13.84.A4 |
| Display: | 13.84.A4 Jam inside left cover |
| Description: | A jam exists in the lower bin area. |
| Remedy: | 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory. |
| Error code: | 13.A3.FF |
| Display: | 13.A3.FF |
| Description: | Residual Media Jam in Tray 3. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432). |
| Remedy: | 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.B2.9Z |
| Display: | 13.WX.YZ Jam below control panel |
| Description: | Page at duplex switchback jam. Z = the source tray number |
| Remedy: | Check the product for a jam. |
| Error code: | 13.B2.D1 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 1 feed sensor (PS2502) sensed the leading edge when printing from Tray 1. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.D3.DZ |
| Display: | 13.D3.DZ |
| Description: | Late to duplex re-feed jam Z = fuser mode |
| Remedy: | Check the product for a jam. |
| Error code: | 13.E5.FF |
| Display: | 13.E5.FF |
| Description: | A power on jam has occurred. |
| Remedy: | Check the printer for a jam. See the clear jams section in the service manual. |
| Error code: | 13.EA.EE |
| Display: | 13.EA.EE |
| Description: | Left Door Open Jam This jam occurs when the engine left door (SW6) is opened during printing. |
| Remedy: | 1. Close the lower right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW6 using the manual sensor switch test to verify the switch is functioning correctly. 4. If the issue persists, replace SW6. |
| Error code: | 13.EE.FF |
| Display: | 13.EE.FF |
| Description: | A door jam has occurred. |
| Remedy: | Check the printer for a jam. See the clear jams section in the service manual. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor. |
| Error code: | 13.FF.EE |
| Display: | 13.FF.EE |
| Description: | A power on jam has occurred. |
| Remedy: | Check the printer for a jam. See the clear jams section in the service manual. |
| Error code: | 13.FF.FF |
| Display: | 13.FF.FF |
| Description: | A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path. |
| Remedy: | 1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions. If sensor can not be replaced, elevate the issue for possible printer replacement. |
| Error code: | 13.WX.EE |
| Display: | 13.WX.EE |
| Description: | This jam occurs when a door is opened during printing. 13.AA.EE (event code) Tray 3, 4, or 5 door open 13.AB.EE (event code) Tray 4, 5, or 6 door open 13.BA.EE (event code) Front door open 13.BB.EE (event code) Right door openA |
| Remedy: | Make sure that the doors are fully closed. |
| Error code: | 13.WX.FF |
| Display: | 13.WX.FF |
| Description: | Power on residual paper jam. This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF 13.B9.FF (event code) Fuser output sensor - PS700 13.A3.FF (event code) Tray 3 feed sensor - SR4 13.A4.FF (event code) Tray 4 feed sensor - SR7 13.A5.FF (event code) Tray 5 feed sensor - SR10 13.A6.FF (event code) Tray 6 feed sensor - SR10 13.FF.FF (event code) Multiple sensors |
| Remedy: | Clear the jam. |
| Error code: | 13.WX.YZ |
| Display: | 13.WX.YZ Jams inside lower right door |
| Description: | A jam exists inside the lower right door. |
| Remedy: | Clear the jam. |
| Error code: | 14.00.XX |
| Display: | 14.00.XX |
| Description: | A feed roller error has occurred. 14.00.01 (event code) 14.00.02 (event code) 14.00.03 (event code) 14.00.04 (event code) 14.00.05 (event code) 14.00.06 (event code) |
| Remedy: | Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary. |
| Error code: | 20.00.00 |
| Display: | 20.00.00 Insufficient memory <device> |
| Description: | Insufficient memory: <Device> Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. |
| Remedy: | Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory. |
| Error code: | 21.00.00 |
| Display: | 21.00.00 Page Too Complex Event log error message 21.00.00. |
| Description: | Page Too Complex Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product. |
| Remedy: | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
| Error code: | 30.01.30 |
| Display: | 30.01.30 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. |
| Error code: | 30.01.32 |
| Display: | 30.01.32 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. |
| Error code: | 31.01.01 |
| Display: | 31.01.0X |
| Description: | Flatbed scanner cover open |
| Remedy: | Close the document feeder lid |
| Error code: | 31.01.02 |
| Display: | 31.01.02 Jam in document feeder |
| Description: | ‘Jam in document feeder’ occurs when a page is picked, but gets jammed somewhere inside the document feeder. |
| Remedy: | 1. Check the ADF float to verify it is properly positioned a. Push on the float. If properly installed it should spring back. If it does not, verify the latch at the top is snapped into position. b. Check the location of the small Mylar tabs. If the tabs are blocking the paper path, push gently on the tab to place it in the proper position behind the white foam reflector 2. If the 30.01.02 message cannot be cleared, a sensor might still be blocked by a piece of paper. There are two other sensors used to detect media jammed in the document feeder. Continue with the following troubleshooting. Troubleshooting the internal jam sensors There are two other sensors that need to be checked when a 31.01.02 is persistent. The feed sensor is located in the paper path just before the ADF float. The exit sensor is located just after the ADF float. A business card can be used to “flush” the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam indication. If either sensor is found defective, the ADF must be replaced. a. Open the ADF top cover and insert a business card from above to clear the feed sensor. b. Insert a business card from below to clear the exit sensor. |
| Error code: | 31.01.03 |
| Display: | 31.01.03 Document feeder pick error |
| Description: | Document feeder pick error. The document feeder cannot pick up paper. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 3. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.01.04 |
| Display: | 31.01.0X |
| Description: | Scanner internal communication |
| Remedy: | Turn the product off, and then on. |
| Error code: | 31.01.05 |
| Display: | 31.01.0X |
| Description: | Internal communication command error |
| Remedy: | Turn the product off, and then on. |
| Error code: | 31.01.06 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner fan error |
| Remedy: | Turn the product off, and then on again. If the error persists, turn the product off and then check the fan wire-harness connectors. |
| Error code: | 31.01.08 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner optic failed to return to the home position |
| Remedy: | 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, replace the optic assembly, the scanner motor, or the entire scanner assembly. |
| Error code: | 31.01.10 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Document feeder fan error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the fan wire-harness connectors. 3. If the error persists, replace the document feeder fan or the document feeder assembly. |
| Error code: | 31.01.14 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner control board (SCB) EEPROM error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, replace the SCB. |
| Error code: | 31.01.15 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner did not initialize (internal error) |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, replace the SCB. |
| Error code: | 31.01.18 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner internal optical sensor error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, replace the optic assembly or the entire scanner assembly. |
| Error code: | 31.01.19 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner internal lamp sensor error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, replace the optic assembly or the entire scanner assembly. |
| Error code: | 31.01.23 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner internal lamp sensor error |
| Remedy: | Scanner internal lamp sensor error |
| Error code: | 31.01.36 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner firmware upgrade error |
| Remedy: | 1. Resend the scanner firmware upgrade. 2. If the error persists, replace the SCB.SCB. |
| Error code: | 31.01.41 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Internal CPB communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. |
| Error code: | 31.01.42 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Internal product communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the SCB connectors. 3. If the error persists, replace the SCB. |
| Error code: | 31.01.43 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scan memory error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 31.01.44 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Internal product communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the scanner cable. 3. If the error persists, turn the product off and then reseat the formatter. 4. If the error persists, replace the SCB or the formatter. |
| Error code: | 31.01.45 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Internal CPB communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 31.01.46 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Internal CPB communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 31.01.47 |
| Display: | 31.01.47 Document feeder not detected |
| Description: | Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning. |
| Remedy: | 1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.01.48 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply or scanner power supply fan. |
| Error code: | 31.01.49 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Scanner inverter fan error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, scanner power supply fan, or the SCB. |
| Error code: | 31.01.50 |
| Display: | 30.01.YY Scanner Failure |
| Description: | Internal SCB error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, replace the SCB. |
| Error code: | 32.08.A1 |
| Display: | 32.08.XX |
| Description: | Initialized after abnormal shutdown |
| Remedy: | No action necessary |
| Error code: | 32.08.A2 |
| Display: | 32.08.XX |
| Description: | Clean shutdown |
| Remedy: | No action necessary |
| Error code: | 32.08.A3 |
| Display: | 32.08.XX |
| Description: | Normal initialization |
| Remedy: | No action necessary |
| Error code: | 32.1C.01 |
| Display: | 32.1C.01 |
| Description: | NVRAM backup/restore service backup started |
| Error code: | 32.1C.02 |
| Display: | 32.1C.02 |
| Description: | NVRAM backup/restore service restore started |
| Error code: | 32.1C.03 |
| Display: | 32.1C.03 |
| Description: | NVRAM backup/restore administrator backup started |
| Error code: | 32.1C.04 |
| Display: | 32.1C.04 |
| Description: | NVRAM backup/restore administrator restore started |
| Error code: | 32.1C.05 |
| Display: | 32.1C.05 |
| Description: | The restore job ticket was submitted with invalid credentials. There was an error during the creation, read, or write of the restore file. |
| Remedy: | Verify the credentials that were submitted. Check the domain, user name, and password. |
| Error code: | 32.1C.06 |
| Display: | 32.1C.06 |
| Description: | The backup job ticket was submitted with invalid credentials. |
| Remedy: | Verify the credentials that were submitted. Check the domain, user name, and password. |
| Error code: | 32.1C.07 |
| Display: | 32.1C.07 |
| Description: | Backup restore permissions error. |
| Remedy: | Retry the job. |
| Error code: | 32.1C.08 |
| Display: | 32.1C.08 |
| Description: | Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file. |
| Remedy: | • Retry the job. • Remove stored jobs and retry. • Use a larger capacity storage device. • Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings. |
| Error code: | 32.1C.09 |
| Display: | 32.1C.09 |
| Description: | Tried to restore a backup file that was not valid for this printer. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. |
| Remedy: | Use a valid backup file. |
| Error code: | 32.1C.0A |
| Display: | 32.1C.0A |
| Description: | Backup file is invalid The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. |
| Remedy: | Use a valid backup file. Reboot, and then observe the state of the printer. If the error persists, perform a partition clean from the Preboot menu. |
| Error code: | 32.1C.0B |
| Display: | 32.1C.0B |
| Description: | Backup is from newer version of FW than what is currently on the product |
| Error code: | 32.1C.0C |
| Display: | 32.1C.0C |
| Description: | Backup cancelled from the HP Embedded Web Server |
| Error code: | 32.1C.0D |
| Display: | 32.1C.0D |
| Description: | Backup/restore failed, auto-reboot failed, or the printer might be busy. |
| Remedy: | Reboot, and then retry the backup/restore. |
| Error code: | 32.1C.0E |
| Display: | 32.1C.0E |
| Description: | Backup/restore timeout while communicating with the formatter |
| Error code: | 32.1C.0F |
| Display: | 32.1C.XX |
| Description: | Backup/restore timeout while communicating with the finisher firmware |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.10 |
| Display: | 32.1C.XX |
| Description: | Backup/restore timeout while communicating with the scanner firmware |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.11 |
| Display: | 32.1C.11 |
| Description: | Backup/restore time-out while communicating with the engine. The backup was aborted because the printer is busy. |
| Remedy: | Wait until the printer is idle, and then try again. |
| Error code: | 32.1C.12 |
| Display: | 32.1C.12 |
| Description: | Backup/restore timeout while communicating with the disk |
| Error code: | 32.1C.13 |
| Display: | 32.1C.13 |
| Description: | Scheduled backup failure |
| Error code: | 32.1C.14 |
| Display: | 32.1C.14 |
| Description: | NVRAM restore timeout while communicating with the formatter |
| Error code: | 32.1C.15 |
| Display: | 32.1C.15 |
| Description: | Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature. |
| Remedy: | - Use the current backup file. |
| Error code: | 32.1C.16 |
| Display: | 32.1C.XX |
| Description: | NVRAM restore timeout while communicating with the scanner firmware |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.17 |
| Display: | 32.1C.17 |
| Description: | NVRAM restore timeout while communicating with the engine |
| Error code: | 32.1C.18 |
| Display: | 32.1C.XX |
| Description: | Backup of copy subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.19 |
| Display: | 32.1C.XX |
| Description: | Backup of fax subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.1A |
| Display: | 32.1C.XX |
| Description: | Backup of digital send subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.1B |
| Display: | 32.1C.1B |
| Description: | Backup of print subsystem failed |
| Error code: | 32.1C.1C |
| Display: | 32.1C.1C |
| Description: | Backup of networking subsystem failed |
| Error code: | 32.1C.1D |
| Display: | 32.1C.XX |
| Description: | Backup of finishing subsystem failed |
| Remedy: | Turn the product off then on and retry |
| Error code: | 32.1C.1E |
| Display: | 32.1C.XX |
| Description: | Restore of copy subsystem failed |
| Remedy: | Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 32.1C.1F |
| Display: | 32.1C.XX |
| Description: | Restore of fax subsystem failed |
| Remedy: | Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 32.1C.20 |
| Display: | 32.1C.XX |
| Description: | Restore of digital send subsystem failed |
| Remedy: | Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 32.1C.21 |
| Display: | 32.1C.21 |
| Description: | Restore of print subsystem failed |
| Error code: | 32.1C.22 |
| Display: | 32.1C.22 |
| Description: | Restore of networking subsystem failed |
| Error code: | 32.1C.24 |
| Display: | 32.1C.24 |
| Description: | NVRAM backup/restore successful |
| Error code: | 32.1C.25 |
| Display: | 32.1C.XX |
| Description: | Reset of copy subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.26 |
| Display: | 32.1C.XX |
| Description: | Reset of fax subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.27 |
| Display: | 32.1C.XX |
| Description: | Reset of digital send subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.28 |
| Display: | 32.1C.28 |
| Description: | Reset of print subsystem failed |
| Error code: | 32.1C.29 |
| Display: | 32.1C.29 |
| Description: | Reset of networking subsystem failed |
| Error code: | 32.1C.2A |
| Display: | 32.1C.XX |
| Description: | Reset of finishing subsystem failed |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.2B |
| Display: | 32.1C.2B |
| Description: | Reset formatter timeout |
| Error code: | 32.1C.2C |
| Display: | 32.1C.XX |
| Description: | Reset finisher timeout |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.2D |
| Display: | 32.1C.XX |
| Description: | Reset scanner timeout |
| Remedy: | Turn the product off then on and retry. |
| Error code: | 32.1C.2E |
| Display: | 32.1C.2E |
| Description: | The restore was aborted because the printer is busy. |
| Remedy: | Wait until the printer is idle, and then try again. Turn the printer off then on, and then retry. |
| Error code: | 32.1C.2F |
| Display: | 32.1C.2F |
| Description: | Reset failure. |
| Remedy: | Turn the printer off then on, and then retry. |
| Error code: | 32.21.00 |
| Display: | 32.21.00 |
| Description: | Corrupt firmware in external accessory |
| Remedy: | Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu |
| Error code: | 33.01.01 |
| Display: | 33.01.01 |
| Description: | Recover occurred |
| Error code: | 33.01.02 |
| Display: | 33.01.02 |
| Description: | Initial save occurred |
| Error code: | 33.XX.YY |
| Display: | 33.XX.YY Used board/disk |
| Description: | An encryped board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. |
| Remedy: | To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. To delete the data on the board or disk and continue, press the OK button. |
| Error code: | 40.00.01 |
| Display: | 40.00.01 USB I/O buffer overflow To continue, touch “OK” |
| Description: | USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration. |
| Error code: | 40.00.02 |
| Display: | 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” |
| Description: | Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration. |
| Error code: | 40.00.03 |
| Display: | 40.00.03 EIO <X> buffer overflow To continue, touch “OK” |
| Description: | EIO <X> buffer overflow To continue, touch “OK” Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use. |
| Remedy: | Touch the OK button to print the transferred date (some data might be lost). |
| Error code: | 40.00.04 |
| Display: | 40.00.04 EIO <X> bad transmission To continue, touch “OK” |
| Description: | EIO <X> bad transmission To continue, touch “OK” The connection between the product and the USB device has been broken. |
| Remedy: | 1. Touch the OK button to clear the error message and continue printing.2. Remove, and then reinstall the USB device. |
| Error code: | 40.00.05 |
| Display: | 40.00.05 Embedded I/O bad transmission To continue, touch “OK” |
| Description: | Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed. |
| Remedy: | 1. Touch the OK button to clear the error message (data will be lost).2. Install the USB device. |
| Error code: | 41.02.00 |
| Display: | 41.02.00 Error |
| Description: | A beam detected misprint error occurred. |
| Remedy: | 1. To clear the error message, touch OK.2. If the error persists, turn the printer off, and then on again.3. Verify that the toner cartridge is in good condition and the shutter works properly. Swap toner cartridge to test as needed.4. If the error returns, check the wire harness from the laser/scanners to the DC controller.5. If the error persists, replace the laser scanner assembly and the Laser Scanner Cable. |
| Error code: | 41.03.YZ |
| Display: | 41.03.YZ Unexpected size in tray <X> |
| Description: | Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3. |
| Remedy: | 1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit. |
| Error code: | 41.05.YZ |
| Display: | 41.05.YZ Unexpected type in tray <X> |
| Description: | The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode |
| Remedy: | 1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.4. Clean the Media sensor.5. If the error persists, elevate issue for printer replacement. |
| Error code: | 41.XX.YZ |
| Display: | 41.XX.YZ Error To continue, touch “OK” |
| Description: | This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A printer error has occurred. XX = error type Y = fuser mode Z = input tray • XX = 02 Beam detect misprint • XX = 09 Sub thermistor abnormally high • XX = 10 Pickup failure. • XX = 11 Illegal Duplex. • XX = 18 Scan line inclination adjustment • XX = 20 Image drum HV • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0 Envelope feeder • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 4 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • D Duplexer |
| Remedy: | 1. To clear the message, touch the OK button.2. If the message displays again, turn the printer off, and then on again.3. If the error persists, replace the DC Controller PCA. |
| Error code: | 42.XX.YY |
| Display: | 42.XX.YY Error Event Log message |
| Description: | Error Event Log message Internal system failure. |
| Remedy: | 1. Turn the product off, then on, and then retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.00.XX |
| Display: | 47.00.XX |
| Description: | Back channel internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.01.XX |
| Display: | 47.01.XX |
| Description: | Image transformer internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.02.XX |
| Display: | 47.02.XX |
| Description: | Job parser internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.03.XX |
| Display: | 47.03.XX |
| Description: | Print job internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.04.XX |
| Display: | 47.04.XX |
| Description: | Print spooler 9100 internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.05.00 |
| Display: | 47.05.00 |
| Description: | Print spooler framework internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.06.XX |
| Display: | 47.06.XX |
| Description: | Print application internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.WX.YZ |
| Display: | 47.WX.YZ Printer Calibration Failed To continue, touch “OK” |
| Description: | Printer Calibration Failed To continue, touch gOKh The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event• 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization• 47.FC.01 (event code) CPR Store Image failure• 47.FC.02 (event code) CPR Image not found• 47.FC.03 (event code) CPR Print engine execution failure• 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization• 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure• 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found• 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure• 47.FC.20 (event code) Error Diffusion Image not found at system initialization• 47.FC.21 (event code) Error Diffusion Store image failure • 47.FC.22 (event code) Error Diffusion Image not found• 47.FC.23 Error Diffusion Print engine execution failure• 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization• 47.FC.31 (event code) Drum Speed Adjustment Store image failure• 47.FC.32 (event code) Drum Speed Adjustment Image not found• 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure• 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization• 47.FC.41 (event code) Pulse Width Modulation Store image failure• 47.FC.42 (event code) Pulse Width Modulation Image not found• 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following.• In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device3. If the error persists, reload the firmware.4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware. |
| Error code: | 49.XX.YY |
| Display: | 49 Error, Turn off then on |
| Description: | Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent). |
| Error code: | 50.06.60 |
| Display: | 59.0X.60 Error To continue turn off then on |
| Description: | A motor rotational error has occurred. Drum motor (M102) error |
| Remedy: | 1. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. |
| Error code: | 50.1X.YZ |
| Display: | 50.1X.YZ Fuser Error |
| Description: | Low fuser temperature. Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn the printer off. 2. Remove the fuser. Check the connector (J290–291) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reconnect the connector (J132 and J152) on the DC Controller PCA. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.2X.YZ |
| Display: | 50.2X.YZ Fuser Error |
| Description: | Fuser warm up failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. If the error returns, unplug the device from any power-strips or uninterrupted power supplies and plug directly in to a wall socket. 3. If error returns, power off the unit and wait till fuser has cooled. 4. Remove the fuser and check fuser for damage or obstructions. Reinstall or replace fuser as needed. 5. Check the connector (J132 and J152) between the fuser and the DC controller PCA. 6. If the error persists, replace the fuser and then replace the fuser power supply assmebly if needed or if the fuser has already been replaced. 7. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.3X.YZ |
| Display: | 50.3X.YZ Fuser Error |
| Description: | High Fuser temperature. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 2. Check the connector (J132 and J152) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.4X.YZ |
| Display: | 50.4X.YZ Fuser Error |
| Description: | Drive circuit fault. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Check the power source. Make sure the power source meets printer requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect connectors (J132 and J152) on the DC controller PCA. 3. If the error persists, replace the fuser power supply assembly. 4. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.7X.YZ |
| Display: | 50.7X.YZ Fuser Error |
| Description: | Fuser Pressure release failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. Resend job. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. |
| Error code: | 50.8X.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | Low fuser temperature 2 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off |
| Remedy: | 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the product has been serviced previously, check the connectors (J219 and J206) on the DC controller PCA and the connectors (J90 and J91) on the power line between the low voltage power supply assembly and the fuser. 6. If the issue persists, replace the fuser. 7. If the issue persists, replace the low voltage power supply assembly. |
| Error code: | 50.9X.YZ |
| Display: | 50.9X.YZ Fuser Error |
| Description: | Low fuser temp error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. Ensure media type and fuser mode are correct for media being used. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. 7. If error returns, replace the power supply unit. 8. If error returns, replace the DC controller PC board assembly. |
| Error code: | 51.00.20 |
| Display: | 51.00.20 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 52.00.00 |
| Display: | 52.00.00 Scanner Startup error |
| Description: | A printer laser scanner startup error occurred. |
| Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
| Error code: | 52.20.00 |
| Display: | 52.XX.00 Error To continue turn off then on |
| Description: | Laser/scanner error Laser/scanner rotation error |
| Remedy: | 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner. NOTE: Listen for a high pitched whine from the motor. 4. If the error persists, replace the laser/scanner. |
| Error code: | 54.00.03 |
| Display: | 54.00.03 (EVENT LOG ONLY) |
| Description: | Environmental sensor abnormality warning |
| Remedy: | 1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly. |
| Error code: | 54.06.21 |
| Display: | 54.06.21 error |
| Description: | A sensor error has occurred. Primary laser/scanner beam detect abnormality. |
| Remedy: | 1. Turn the printer off, and then on. 2. If the printer has had parts removed or replace, check the connector (J161 and J162) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly. |
| Error code: | 55.00.YY |
| Display: | 55.00.YY DC controller error To continue turn off then on |
| Description: | DC controller PCA error - 55.00.01 (event code) DC controller memory error - 55.00.03 (event code DC controller no engine response - 55.00.04 (event code DC controller communications timeout |
| Remedy: | Turn the product off, and then on. If the error persists, replace the DC controller PCA. |
| Error code: | 55.0X.YY |
| Display: | 55.0X.YY DC controller error To continue turn off then on |
| Description: | DC controller PCA error - 55.01.06 (event code) NVRAM memory data error warning - 55.02.06 (event code) NVRAM memory access error warning |
| Remedy: | Turn the product off, and then on. If the error persists, replace the DC controller PCA. |
| Error code: | 56.00.YY |
| Display: | 56.00.YY Error |
| Description: | Optional paper trays communication error occurred. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. |
| Error code: | 57.00.01 |
| Display: | 57.00.01 to.continue.off.on |
| Description: | Main fan (FM1) failure. |
| Remedy: | 1. Turn the printer off, and then on. Listen for fan noise on the right side of the printer. If no noise is heard, replace the main fan (FM1). 2. If the fan has been removed or replaced, check the connector (J372 and J341) on the High voltage PCA and (J133) on the DC controller PCA. 3. If the error persists, replace the main fan (FN101). |
| Error code: | 57.00.02 |
| Display: | 57.00.02 to.continue.off.on |
| Description: | Sub fan (FM2) failure. |
| Remedy: | 1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer. The fan should turn on approximately 1.5 minutes after power on. 2. If no noise is heard, replace fan FM2. 3. If the fan has been removed or replaced, check connector J661 on the sub fan and J147 on the DC Controller. |
| Error code: | 57.00.03 |
| Display: | 57.00.03 Error To continue turn off then on |
| Description: | Rear delivery fan (FM-3B) malfunction (M830 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.. |
| Error code: | 57.00.04 |
| Display: | 57.00.04 Error To continue turn off then on |
| Description: | Front delivery fan (FM-4B) malfunction (M830 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455B and J1451B) on the intermediate PCA, relay connector (J1451), and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly. |
| Error code: | 57.00.05 |
| Display: | 57.00.05 Error To continue turn off then on |
| Description: | Cartridge fan (FM-5) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the right side, upper back of the product just above Tray 1. 3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected correctly and undamaged. 4. If the error persists, replace the cartridge fan assembly (FM5) |
| Error code: | 57.00.06 |
| Display: | 57.00.06 Error To continue turn off then on |
| Description: | Center delivery fan (FM-6) (M806 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper center of the product. 3. If no noise is heard, make sure that the connector (J205) on the DC controller PCA and connectors (J1451 and J1454) on the intermediate PCA are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly. |
| Error code: | 57.00.07 |
| Display: | 57.00.07 Error To continue turn off then on |
| Description: | Rear edge cooling fan (FM-7) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly. |
| Error code: | 58.00.02 |
| Display: | 58.00.02 Error |
| Description: | Environmental sensor (TH3) failure. |
| Remedy: | 1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3). |
| Error code: | 58.00.03 |
| Display: | 58.00.03 Error |
| Description: | DC controller CPU failure. |
| Remedy: | 1. Turn the printer off and then back on. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA. |
| Error code: | 58.00.04 |
| Display: | 58.00.04 Error |
| Description: | The printer experienced a low voltage power supply unit malfunction. |
| Remedy: | 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the power supply unit. |
| Error code: | 59.00.00 |
| Display: | 59.00.00 or 59.00.10 Error |
| Description: | Feed motor (M101) failure (start-up or rotational). |
| Remedy: | 1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101). |
| Error code: | 59.00.YY |
| Display: | 59.00.YY error To continue turn off then on |
| Description: | A motor error has occurred. |
| Remedy: | 59.00.00 or 59.00.10 Feed motor (M102) failure (start-up or rotational) 1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 2. Use the feed motor (M102) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M102). 59.00.30 or 59.00.40 Fuser motor (M299) failure (start-up or rotational) 1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 2. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). |
| Error code: | 59.05.50 |
| Display: | 59.05.50 |
| Description: | A printer motor error occurred. Main motor error. Drum motor start up error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 59.A2.02 |
| Display: | 59.A2.YY Error |
| Description: | A printer error has occurred. |
| Remedy: | Tray 2 lifter driver assembly failure.1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper surface sensors are properly functioning.2. If this part has been removed or replace, check the connector (J144) on the on the DC controller PCA.3. If the error persists, elevate the issue for possible printer replacement. |
| Error code: | 59.A2.03 |
| Display: | 59.A2.0x Error |
| Description: | A product error has occurred. Lifter driver assembly Tray 3 (1 x 500) failure |
| Remedy: | 1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3). |
| Error code: | 59.A2.04 |
| Display: | 59.A2.0x Error |
| Description: | A product error has occurred. Lifter driver assembly Tray 4 (3 x 500 with stand) failure |
| Remedy: | 1. Use the Tray/Bin manual sensor test to verify that the Tray 4 paper (SR5 and SR8) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1604 and 1605) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 4). |
| Error code: | 59.A2.05 |
| Display: | 59.A2.0x Error |
| Description: | A product error has occurred. Lifter driver assembly Tray 5 (3 x 500 with stand) failure |
| Remedy: | 1. Use the Tray/Bin manual sensor test to verify that the Tray 5 paper (SR9 and SR12) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1601 and 1602) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 5). |
| Error code: | 60.00.02 |
| Display: | 60.00.02 Tray 2 lifting error |
| Description: | Lifter driver assembly Tray 2 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2). |
| Error code: | 60.00.03 |
| Display: | 60.00.03 Tray 3 lifting error |
| Description: | Lifter driver assembly Tray 3 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d |
| Error code: | 62.00.00 |
| Display: | 62.00.00 To continue turn off the on. |
| Description: | Internal system failure. |
| Remedy: | Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. |
| Error code: | 65.X0.A1 |
| Display: | 65.X0.A1 Output accessory disconnected |
| Description: | An external paper handling accessory connection has been interrupted. |
| Remedy: | 1. Turn the product off. 2. Make sure that all packing materials have been removed from the paper handling accessory. 3. Check the paper path for obstructions, or jammed paper. 4. Check the accessory cable connection. 5. Turn the product on. If the error persists, replace the accessory. |
| Error code: | 66.80.YY |
| Display: | 66.80.YY Stapler/Stacker failure |
| Description: | An external paper handling accessory error has occurred. • 66.80.01 (event code) Y-align malfunction • 66.80.02 (event code) Jogger malfunction • 66.80.03 (event code) Stapler malfunction • 66.80.21 (event code) Lift up malfunction • 66.80.22 (event code) Lift down malfunction • 66.80.23 (event code) Lift sensor malfunction • 66.80.33 (event code) Output roller malfunction • 66.80.35 (event code) Self priming malfunction • 66.80.51 (event code) System error (FW error) • 66.80.55 (event code) System error 5 (FW error) • 66.80.56 (event code) System error 6 (FW error) • 66.80.57 (event code) System error 7 (FW error) • 66.80.58 (event code) System error 8 (FW error) • 66.80.59 (event code) System error 9 (FW error) • 66.80.60 (event code) System error 10 (FW error) • 66.80.61 (event code) System error 11 (FW error) • 66.80.62 (event code) System error 12 (FW error) • 66.80.63 (event code) System error 13 (FW error) • 66.80.64 (event code) System error 14 (FW error) • 66.80.65 (event code) System error 15 (FW error) • 66.80.70 (event code) Page-info in flush • 66.80.71 (event code) Flush request in PDLV • 66.80.72 (event code) Delivery notice error • 66.80.73 (event code) Flush request in checking paper path • 66.80.74 (event code) Checking paper path start in PDLV • 66.80.75 (event code) Flush request in flush • 66.80.76 (event code) Non-flush complete |
| Remedy: | 1. Turn off the product, and then disconnect the finisher.2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product.3. Inspect the finisher for paper jams.4. Reconnect the finisher to the product. 5. Turn the product on.6. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 69.11.YY |
| Display: | 69.11.YY Error To continue turn off then on |
| Description: | Duplexer error |
| Remedy: | Turn the product off, and then on. If the error persists, replace the duplexer. |
| Error code: | 70.00.00 |
| Display: | 70.00.00 Error To continue turn off then on |
| Description: | DC controller failure. |
| Remedy: | 1. Turn the printer off, and then on.2. If the error persists, replace the DC controller. |
| Error code: | 79.XX.YY |
| Display: | 79.XX.YY Error To continue turn off then on |
| Description: | This error can be caused by corrupted print jobs, software application issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect network configurations, invalid firmware operations, or unsupported accessories. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: - The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. Attempt to processes a copy job from the document feeder. If the product operates correctly, the problem might be a interface cable/port or network configuration setting. - The error might be caused by the print job, an invalid print driver, a problem with the software application, or a problem with the file you are printing. Make sure you are using the correct printer driver. Try printing using a different software application. Try printing a different file or print job. - Upgrading the product firmware might resolve the problem. |
| Error code: | 80.0X.YY |
| Display: | 80.0X.YY Embedded Jetdirect Error |
| Description: | An Embedded HP JetDirect print server critical error has occurred. • 80.01.80: (event log) No heartbeat • 80.01.81: (event log) Reclaim timeout • 80.01.82: (event log) Invalid data length • 80.01.8B: (event log) Invalid max outstanding packet header field • 80.01.8C: (event log) Invalid channel mapping response • 80.03.01: (event log) No PGP buffers • 80.03.02: (event log) Channel table full • 80.03.03: (event log) Producer index not reset • 80.03.04: (event log) Consumer index not reset • 80.03.05: (event log) Queue position size too small • 80.03.06: (event log) Transport overflow • 80.03.07: (event log) No overflow packets • 80.03.08: (event log) Invalid identify response • 80.03.09: (event log) Invalid channel map return status • 80.03.10: (event log) Invalid reclaim return status • 80.03.12: (event log) Datagram invalid buffer • 80.03.13: (event log) Max stream channels • 80.03.14: (event log) Max datagram channels • 80.03.15: (event log) Card reset failed • 80.03.16: (event log) Self-test failure • 80.03.17: (event log) Unknown PGP packet • 80.03.18: (event log) Duplicate I/O channel |
| Remedy: | 1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter. |
| Error code: | 81.YY.ZZ |
| Display: | 81.YY.ZZ EIO-1 Card Failure |
| Description: | An EIO error has occurred. - 81.01.80 (event code) No heartbeat - 81.01.81 (event code) Reclaim timeout - 81.01.82 (event code) Invalid data length - 81.01.8B (event code) Invalid max outstanding - 81.01.8C (event code) Invalid channel mapping - 81.03.01 (event code) No PGP buffers -. 81.03.02 (event code) Channel table full - 81.03.03 (event code) Producer index not reset - 81.03.04 (event code) Consumer index not reset - 81.03.05 (event code) Queue position size - 81.03.06 (event code) Transport overflow - 81.03.07 (event code) No overflow packets - 81.03.08 (event code) Invalid identify response - 81.03.09 (event code) Invalid channel map return - 81.03.10 (event code) Invalid reclaim return status - 81.03.12 (event code) Datagram invalid buffer - 81.03.13 (event code) Max stream channels - 81.03.14 (event code) Max datagram channels - 81.03.15 (event code) Card reset failed - 81.03.16 (event code) Self test failure - 81.03.17 (event code) Unknown PGP packet - 81.03.18 (event code) Duplicate I/O channel |
| Remedy: | Turn the product off, and then on. If the error persists, replace the EIO device. |
| Error code: | 82.73.46 |
| Display: | 82.73.46 |
| Description: | A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. |
| Error code: | 82.73.47 |
| Display: | 82.73.47 |
| Description: | A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. |
| Error code: | 98.00.01 |
| Display: | 98.00.01 Corrupt data in firmware volume |
| Description: | Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume |
| Error code: | 98.00.02 |
| Display: | 98.00.02 Corrupt data in the solutions volume |
| Description: | Corrupt data in the solutions volume Data corruption has occurred in the solutions volume. |
| Remedy: | 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware. |
| Error code: | 98.00.03 |
| Display: | 98.00.03 Corrupt data in the configuration volume |
| Description: | Corrupt data in the configuration volume Data corrupt has occurred in the configuration volume. |
| Remedy: | 1. Turn the product off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware. |
| Error code: | 98.00.04 |
| Display: | 98.00.04 Corrupt data in the job data volume |
| Description: | Corrupt data in the job data volume Data corrupt has occurred in the job data volume. |
| Remedy: | 1. Turn the product off, and then on.2. Rerun the file erase function. |
| Error code: | 99.00.01 |
| Display: | 99.00.01 Upgrade not performed file is corrupt |
| Description: | Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image). |
| Remedy: | Download the RFU file, and then attempt the upgrade again. |
| Error code: | 99.00.02 |
| Display: | 99.00.02 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.03 |
| Display: | 99.00.03 Upgrade not performed error writing to disk |
| Description: | Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk. |
| Error code: | 99.00.04 |
| Display: | 99.00.04 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.05 |
| Display: | 99.00.05 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.06 |
| Display: | 99.00.06 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.07 |
| Display: | 99.00.07 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.08 |
| Display: | 99.00.08 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.09 |
| Display: | 99.00.09 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.10 |
| Display: | 99.00.10 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.11 |
| Display: | 99.00.11 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.12 |
| Display: | 99.00.12 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.13 |
| Display: | 99.00.13 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.14 |
| Display: | 99.00.14 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The file is invalid. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.2X |
| Display: | 99.00.2X |
| Description: | There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. •99.00.20 (event log) The bundle is not for this product.•99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid.•99.00.22 (event log) The bundle header version is not supported by this firmware.•99.00.23 (event log) The package header version is not supported by this firmware.•99.00.24 (event log) The format of the bundle is invalid.•99.00.25 (event log) The format of the package is invalid.•99.00.26 (event log) A CRC32 check did not pass.•99.00.27 (event log) An I/O error occurred while downloading the bundle. |
| Remedy: | 99.00.27 only:1. Turn the product off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server). |
| Error code: | 99.09.60 |
| Display: | 99.09.60 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product. |
| Remedy: | Install the correct hard disk for this product. |
| Error code: | 99.09.61 |
| Display: | 99.09.61 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk. |
| Remedy: | Access the Preboot menu, and then select Lock Disk to lock the disk. |
| Error code: | 99.09.62 |
| Display: | 99.09.62 Unknown disk |
| Description: | Unknown disk This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device. |
| Remedy: | Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk. |
| Error code: | 99.09.63 |
| Display: | 99.09.63 Incorrect disk |
| Description: | Incorrect disk This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted. |
| Remedy: | Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product. |
| Error code: | 99.09.64 |
| Display: | 99.09.64 Disk Nonfunctiona |
| Description: | Disk malfunction A fatal hard disk failure has occurred. |
| Remedy: | Replace the hard disk. |
| Error code: | 99.09.65 |
| Display: | 99.09.65 Disk data error |
| Description: | Disk data error Disk data corruption has occurred. |
| Remedy: | Use the Clean Disk procedure from the Preboot menu, and then resend the RFU. |
| Error code: | 99.09.66 |
| Display: | 99.09.66 No boot device. |
| Description: | No disk installed A disk drive is not installed in the product. |
| Remedy: | 1. Install a compatible hard disk drive.2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly.3. If the error persists, replace the hard disk drive. |
| Error code: | 99.09.67 |
| Display: | 99.09.67 Disk is not bootable please download firmware |
| Description: | Disk is not bootable please download firmware This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu. |
| Remedy: | 1. Press any button to continue to the main Preboot menu.2. Press the Help button to see the help text for the error.3. Select the Administration menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product. |
| Error code: | 99.XX.YY |
| Display: | 99.XX.YY |
| Description: | A message of this form indicates a firmware installation error. |
| Remedy: | Reload the firmware. |
