HP LaserJet M651xh Enterprise Color
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Модули
Control panels
Covers (M651)
Internal assemblies (2 of 6)
500-sheet paper feeder covers
1x500-sheet paper feeder with cabinet components
Internal assemblies (M680)
Internal assemblies (M651)
Document feeder and scanner assemblies (M680)
Right door
2,500-sheet paper feeder HCI components (2 of 2)
2,500-sheet paper feeder HCI covers
Stapling mailbox assemblies (2 of 2)
Scan control board (SCB M680)
Stapling mailbox assemblies (1 of 2)
Internal assemblies (5 of 6)
1x500-sheet paper feeder with cabinet covers
Internal assemblies (6 of 6)
Internal assemblies (3 of 6)
Document feeder assemblies (M680, 2 of 2)
500-sheet paper feeder components
Covers (M680)
Stapling mailbox covers
2,500-sheet paper feeder HCI components (1 of 2)
Internal assemblies (1 of 6)
Internal assemblies (4 of 6)
Document feeder assemblies (M680, 1 of 2)
Детали Stapling mailbox assemblies (2 of 2)
| Деталь: | Kit, control panel (M651) |
| Парткод: | 5851-5950 |
| Цена: | 12 900 ₽ |
| Деталь: | Kit, control panel (without keyboard) (M680) |
| Парткод: | 5851-5952 |
| Деталь: | Kit, U.S. English keyboard (M680) |
| Парткод: | 5851-5380 |
| Деталь: | Kit, U.K. English keyboard (M680) |
| Парткод: | 5851-5008 |
| Деталь: | Cover, HIP (M651) |
| Парткод: | RC3-3948-000CN |
| Деталь: | Cover, right front, upper (M651) |
| Парткод: | RC3-5550-000CN |
| Деталь: | COVER, RIGHT FRONT |
| Парткод: | RC3-5551-000CN |
| Деталь: | COVER, UPPER |
| Парткод: | RC3-5553-000CN |
| Деталь: | Cover, face-down, left |
| Парткод: | RC3-5555-000CN |
| Деталь: | Cover, face-down, rear |
| Парткод: | RC3-5556-000CN |
| Деталь: | Cover, front face-down |
| Парткод: | RM2-0392-000CN |
| Деталь: | GRIP, LEFT FRONT |
| Парткод: | RC3-5625-000CN |
| Деталь: | Grip, left rear |
| Парткод: | RC3-5626-000CN |
| Деталь: | COVER, UPPER LEFT |
| Парткод: | RC3-5627-000 |
| Деталь: | COVER, RIGHT REAR |
| Парткод: | RC3-5628-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC3-5629-000CN |
| Деталь: | TRAY, FACE-DOWN |
| Парткод: | RC3-5631-000CN |
| Деталь: | COVER, LEFT REAR |
| Парткод: | RC3-5632-000CN |
| Деталь: | Assembly, front door |
| Парткод: | RM2-0200-000CN |
| Деталь: | Cover, rear (M651) |
| Парткод: | RM2-0202-000CN |
| Деталь: | Assembly, right handle cover |
| Парткод: | RM2-0210-000CN |
| Деталь: | Assembly, switch button |
| Парткод: | RM2-0402-000CN |
| Деталь: | COVER, USB |
| Парткод: | 5851-5136 |
| Деталь: | COVER, INNER |
| Парткод: | RM1-5520-000CN |
| Деталь: | SCREW, D, M3X8 |
| Парткод: | XA9-1671-000CN |
| Деталь: | SCREW, STEPPED |
| Парткод: | XA9-1671-000CN |
| Деталь: | SWITCH, PUSH |
| Парткод: | WC2-5637-000CN |
| Цена: | 340 ₽ |
| Деталь: | SWITCH |
| Парткод: | WC4-5303-000CN |
| Деталь: | PHOTOINTERRUPTER |
| Парткод: | WG8-5935-000CN |
| Цена: | 900 ₽ |
| Деталь: | Kit, toner collection unit |
| Парткод: | CC493-67913 |
| Деталь: | Assembly, front inner cover lower |
| Парткод: | RM1-5598-000CN |
| Деталь: | Assembly, residual-toner transfer |
| Парткод: | RM2-0399-000CN |
| Деталь: | Assembly, front inner cover upper |
| Парткод: | RM2-0219-000CN |
| Деталь: | TRAY |
| Парткод: | RM2-0340-000CN |
| Деталь: | Sensor, residual toner full |
| Парткод: | RM2-0397-000CN |
| Деталь: | Assembly, front upper cover |
| Парткод: | RM2-0364-000CN |
| Деталь: | Cover, left (1x500-sheet paper feeder) |
| Парткод: | RC3-5530-000CN |
| Деталь: | COVER, HANDLE, LEFT |
| Парткод: | RC3-5531-000CN |
| Деталь: | COVER, RIGHT |
| Парткод: | RC3-5532-000CN |
| Деталь: | Cover, handle, right |
| Парткод: | RC3-5533-000CN |
| Деталь: | Cover, right front (1x500-sheet paper feeder) |
| Парткод: | RC3-5522-000CN |
| Деталь: | Cover, rear (1x500-sheet paper feeder) |
| Парткод: | RC3-5534-000CN |
| Деталь: | Roller, paper pickup |
| Парткод: | RL1-2099-000CN |
| Цена: | 850 ₽ |
| Деталь: | Roller, paper feed/separation (part of Tray 2-5 feed/separation roller kit) |
| Парткод: | CC493-67907 |
| Деталь: | Assembly, lifter base |
| Парткод: | RM1-5913-000CN |
| Деталь: | Assembly, lifter |
| Парткод: | RM1-5914-000CN |
| Деталь: | Assembly, paper-pickup (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-0341-000CN |
| Деталь: | TRAY |
| Парткод: | RM2-0340-000CN |
| Деталь: | MOTOR, DC |
| Парткод: | RK2-5085-000CN |
| Деталь: | Assembly, feeder PCA |
| Парткод: | RM2-0501-000CN |
| Деталь: | Assembly, paper-delivery fan (M680) |
| Парткод: | RK2-2575-000CN |
| Деталь: | Assembly, IPTU inner cover |
| Парткод: | RL1-3976-000CN |
| Деталь: | Assembly, intermediate paper feed |
| Парткод: | RM2-0216-000CN |
| Деталь: | Assembly, IPTU driver PCA |
| Парткод: | RM2-0474-000CN |
| Деталь: | Assembly, scissors hinge, left |
| Парткод: | RM1-5616-000 |
| Деталь: | Assembly, scissors hinge, right |
| Парткод: | RM2-5771-000CN |
| Деталь: | PHOTOINTERRUPTER |
| Парткод: | WG8-5935-000CN |
| Цена: | 900 ₽ |
| Деталь: | Assembly, paper-delivery fan (M651) |
| Парткод: | RM1-5501-000CN |
| Деталь: | Cable, USB, IS |
| Парткод: | RK2-5077-000CN |
| Деталь: | Cable, USB, SH |
| Парткод: | RK2-5078-000CN |
| Деталь: | Kit, document feeder, complete with white backing (M680)1 |
| Парткод: | CZ248-67916 |
| Деталь: | Kit, image scanner assembly, complete with white backing (M680)2 |
| Парткод: | CZ248-67915 |
| Деталь: | Cover, control panel access (M680) |
| Парткод: | 5042-9118 |
| Деталь: | Cover, HIP (M680) |
| Парткод: | 5851-5361 |
| Деталь: | Cover, USB (M680) |
| Парткод: | 5851-5360 |
| Деталь: | Assembly, right door |
| Парткод: | RM2-0208-000CN |
| Деталь: | Pad, Tray 1 separation |
| Парткод: | RL1-1937-000CN |
| Цена: | 1 100 ₽ |
| Деталь: | Kit, Tray 1 roller |
| Парткод: | CC493-67906 |
| Деталь: | Cover, M.R. crossmember |
| Парткод: | RC2-4747-000CN |
| Деталь: | MOTOR, DC |
| Парткод: | RK2-5085-000CN |
| Деталь: | Assembly, lifter |
| Парткод: | RM1-5914-000CN |
| Деталь: | Assembly, lifter base |
| Парткод: | RM1-5913-000CN |
| Деталь: | Assembly, tray size sensor |
| Парткод: | RM2-0350-000CN |
| Деталь: | Assembly, lifter drive |
| Парткод: | RM2-0346-000CN |
| Деталь: | Assembly, HCI PCA |
| Парткод: | RM2-0371-000CN |
| Деталь: | SWITCH, PUSH |
| Парткод: | WC2-5637-000CN |
| Цена: | 340 ₽ |
| Деталь: | Cover, left (2,500-sheet paper feeder HCI) |
| Парткод: | RC3-5499-000CN |
| Деталь: | COVER, LEFT LOWER |
| Парткод: | RC3-5515-000CN |
| Деталь: | Cover, right front (2,500-sheet paper feeder HCI) |
| Парткод: | RC3-5521-000CN |
| Деталь: | COVER, REAR LOWER |
| Парткод: | RC3-5523-000CN |
| Деталь: | Cover, rear (2,500-sheet paper feeder HCI) |
| Парткод: | RC3-5524-000CN |
| Деталь: | Cover, right rear (2,500-sheet paper feeder HCI) |
| Парткод: | RC3-5525-000CN |
| Деталь: | COVER, RIGHT LOWER |
| Парткод: | RC3-5526-000CN |
| Деталь: | Cover, right center |
| Парткод: | RC3-5527-000CN |
| Деталь: | Cover, front lower right |
| Парткод: | RC3-5535-000CN |
| Деталь: | Cover, front lower left |
| Парткод: | RC3-5536-000CN |
| Деталь: | Assembly, right door (2,500-sheet paper feeder HCI) |
| Парткод: | RM2-0362-000CN |
| Деталь: | Assembly, front upper cover |
| Парткод: | RM2-0364-000CN |
| Деталь: | Assembly, output bin 3 bin drive |
| Парткод: | RM1-5156-000CN |
| Деталь: | Assembly, stapler |
| Парткод: | RM1-5166-000CN |
| Деталь: | Assembly, output bin sensor PCA |
| Парткод: | RM1-5894-000CN |
| Деталь: | Assembly, bin solenoid |
| Парткод: | RM1-5896-000CN |
| Деталь: | Assembly, jogger |
| Парткод: | RM2-5235-000CN |
| Деталь: | Assembly, output bin 3 |
| Парткод: | RM2-5241-000CN |
| Деталь: | Assembly, output bin 3 driver PCA |
| Парткод: | RM2-5245-000CN |
| Деталь: | Scanner control board (M680) |
| Парткод: | CZ248-67914 |
| Деталь: | Kit, scanner control board fan assembly (M680) |
| Парткод: | 5851-6083 |
| Деталь: | PHOTOINTERRUPTER |
| Парткод: | WG8-5935-000CN |
| Цена: | 900 ₽ |
| Деталь: | Assembly, stage |
| Парткод: | RM1-5159-000CN |
| Деталь: | Assembly, entrance solenoid |
| Парткод: | RM1-6663-000CN |
| Деталь: | Motor, feed |
| Парткод: | RK2-2635-000CN |
| Деталь: | Motor, paddle |
| Парткод: | RK2-2637-000CN |
| Деталь: | Assembly, stamp solenoid |
| Парткод: | RM1-6664-000CN |
| Деталь: | Subassembly, stage top |
| Парткод: | RM1-7437-010CN |
| Деталь: | Assembly, cartridge duct |
| Парткод: | RM1-5497-010CN |
| Деталь: | Motor, main DC |
| Парткод: | RM1-5521-010CN |
| Деталь: | Assembly, duplexing-drive (M651) |
| Парткод: | RM1-5546-000CN |
| Деталь: | Assembly, duplexing drive (M680) |
| Парткод: | RM1-4973-000CN |
| Деталь: | Kit, main drive assembly |
| Парткод: | CC493-67915 |
| Деталь: | Assembly, tag holder |
| Парткод: | RM1-5638-000CN |
| Деталь: | Assembly, fuser drive |
| Парткод: | RM1-5656-000CN |
| Деталь: | Assembly, lifter |
| Парткод: | RM1-5914-000CN |
| Деталь: | Assembly, paper-pickup drive |
| Парткод: | RM2-0385-000CN |
| Деталь: | Motor, pickup |
| Парткод: | RK2-5053-000CN |
| Деталь: | Assembly, flexible flat cable |
| Парткод: | RM2-0393-000CN |
| Деталь: | Motor, fuser |
| Парткод: | RM1-4983-000CN |
| Цена: | 7 600 ₽ |
| Деталь: | GUIDE, CABLE |
| Парткод: | RC2-4468-000CN |
| Деталь: | Motor, ITB |
| Парткод: | RM1-5777-000CN |
| Деталь: | Motor, developing disengagement |
| Парткод: | RK2-2415-000CN |
| Цена: | 3 500 ₽ |
| Деталь: | Cover, left (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC3-5499-000CN |
| Деталь: | COVER, FRONT LOWER |
| Парткод: | RC3-5514-000CN |
| Деталь: | COVER, LEFT LOWER |
| Парткод: | RC3-5515-000CN |
| Деталь: | Cover, right front (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC3-5520-000CN |
| Деталь: | COVER, REAR LOWER |
| Парткод: | RC3-5523-000CN |
| Деталь: | Cover, rear (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC3-5524-000CN |
| Деталь: | Cover, right rear (1x500-sheet paper feeder with cabinet) |
| Парткод: | RC3-5525-000CN |
| Деталь: | COVER, RIGHT LOWER |
| Парткод: | RC3-5526-000CN |
| Деталь: | Cover, right center |
| Парткод: | RC3-5527-000CN |
| Деталь: | Assembly, front upper cover |
| Парткод: | RM2-0364-000CN |
| Деталь: | Assembly, right door (1x500-sheet paper feeder with cabinet) |
| Парткод: | RM2-0368-000CN |
| Деталь: | Assembly, stock box door |
| Парткод: | RM2-0369-000CN |
| Деталь: | Cable, flexible flat, H.V.T. |
| Парткод: | RK2-5072-000CN |
| Деталь: | SWITCH, PUSH |
| Парткод: | WC2-5637-000CN |
| Цена: | 340 ₽ |
| Деталь: | Fan, power-supply |
| Парткод: | RK2-2577-000CN |
| Деталь: | Assembly, inner connecting PCA (M651) |
| Парткод: | RM2-0221-000CN |
| Деталь: | Assembly, inner connecting PCA (M680) |
| Парткод: | RM2-0220-000CN |
| Деталь: | Assembly, high-voltage power supply PCA, lower |
| Парткод: | RM2-0460-000CN |
| Деталь: | Assembly, high-voltage power supply PCA, upper |
| Парткод: | RM2-0462-000CN |
| Деталь: | Assembly, low-voltage power supply PCA 110-127V |
| Парткод: | RM2-0464-000CN |
| Деталь: | Assembly, low-voltage power supply PCA 220-240V |
| Парткод: | RM2-0466-000CN |
| Деталь: | Assembly, DC controller PCA |
| Парткод: | RM2-0498-000CN |
| Деталь: | CABLE, FLEXIBLE FLAT |
| Парткод: | RK2-5070-000CN |
| Деталь: | Kit, formatter replacement (M651) |
| Парткод: | CZ255-67901 |
| Деталь: | Kit, formatter replacement (China only M651) |
| Парткод: | CZ255-67902 |
| Деталь: | Kit, formatter replacement (M680) |
| Парткод: | CZ248-67901 |
| Деталь: | Kit, formatter replacement (China only M680) |
| Парткод: | CZ248-67906 |
| Деталь: | PHOTOINTERRUPTER |
| Парткод: | WG8-5935-000CN |
| Цена: | 900 ₽ |
| Деталь: | Kit, intermediate transfer belt (includes secondary transfer roller) |
| Парткод: | CC493-67909 |
| Деталь: | Kit, fuser replacement, 110V |
| Парткод: | CC493-67911 |
| Деталь: | Kit, fuser replacement, 220V |
| Парткод: | CC493-67912 |
| Деталь: | Assembly, position detect |
| Парткод: | RM1-5604-000CN |
| Деталь: | Assembly, residual-toner-feed motor |
| Парткод: | RM1-5605-010CN |
| Деталь: | Assembly, rear pre-exposure |
| Парткод: | RM2-0500-000CN |
| Деталь: | Assembly, cartridge fan (M651) |
| Парткод: | RM2-0212-000CN |
| Деталь: | Assembly, cartridge fan (M680) |
| Парткод: | RM2-0213-000CN |
| Деталь: | Assembly, paper-delivery (M651) |
| Парткод: | RM2-0223-000CN |
| Деталь: | Assembly, paper-delivery (M680) |
| Парткод: | RM1-5615-000CN |
| Деталь: | Kit, laser scanner assembly |
| Парткод: | CZ248-67913 |
| Деталь: | Assembly, main switch |
| Парткод: | RM2-0386-000CN |
| Деталь: | Cover, document-feeder roller (M680) |
| Парткод: | CC355-40013 |
| Деталь: | Kit, ADF roller maintenance (M680) (includes roller and separation pad) |
| Парткод: | L2725-60002 |
| Деталь: | Kit, ADF separation pad spring (M680) |
| Парткод: | 5851-4879 |
| Цена: | 2 500 ₽ |
| Деталь: | Kit, background selector for backside scan (M680) |
| Парткод: | 5851-5022 |
| Деталь: | Kit, document feeder mylar strips (M680) |
| Парткод: | 5851-4998 |
| Деталь: | Roller, paper feed/separation (part of Tray 2-5 feed/separation roller kit) |
| Парткод: | CC493-67907 |
| Деталь: | Roller, paper pickup |
| Парткод: | RL1-2099-000CN |
| Цена: | 850 ₽ |
| Деталь: | Assembly, lifter base |
| Парткод: | RM1-5913-000CN |
| Деталь: | Assembly, lifter |
| Парткод: | RM1-5914-000CN |
| Деталь: | Assembly, paper-pickup (1x500-sheet paper feeder) |
| Парткод: | RM2-0341-000CN |
| Деталь: | TRAY |
| Парткод: | RM2-0340-000CN |
| Деталь: | MOTOR, DC |
| Парткод: | RK2-5085-000CN |
| Деталь: | Assembly, feeder PCA |
| Парткод: | RM2-0501-000CN |
| Деталь: | COVER, RIGHT FRONT |
| Парткод: | RC3-5551-000CN |
| Деталь: | Cover, right front, upper (M680) |
| Парткод: | RC3-5582-000CN |
| Деталь: | Cover, fan (M680) |
| Парткод: | RC3-5593-000CN |
| Деталь: | GRIP, LEFT FRONT |
| Парткод: | RC3-5625-000CN |
| Деталь: | Grip, left rear |
| Парткод: | RC3-5626-000CN |
| Деталь: | COVER, RIGHT REAR |
| Парткод: | RC3-5628-000CN |
| Деталь: | COVER, LEFT |
| Парткод: | RC3-5629-000CN |
| Деталь: | COVER, LEFT REAR |
| Парткод: | RC3-5632-000CN |
| Деталь: | Assembly, front door |
| Парткод: | RM2-0200-000CN |
| Деталь: | Cover, rear (M680) |
| Парткод: | RM2-0205-000CN |
| Деталь: | Assembly, intermediate cover |
| Парткод: | RM2-0206-000CN |
| Деталь: | Assembly, right handle cover |
| Парткод: | RM2-0210-000CN |
| Деталь: | Bin, standard output |
| Парткод: | RM2-0214-000CN |
| Деталь: | Bezel, output bin (M680) |
| Парткод: | CZ248-67912 |
| Деталь: | Assembly, switch button |
| Парткод: | RM2-0402-000CN |
| Деталь: | COVER, INNER |
| Парткод: | RM1-5520-000CN |
| Деталь: | SCREW, D, M3X8 |
| Парткод: | XA9-1671-000CN |
| Деталь: | SCREW, STEPPED |
| Парткод: | XA9-1671-000CN |
| Деталь: | COVER, FRONT |
| Парткод: | RC4-1938-000CN |
| Деталь: | Cover, rear (stapling mailbox) |
| Парткод: | RC4-1939-000CN |
| Деталь: | COVER, BOTTOM |
| Парткод: | RL1-2438-000CN |
| Деталь: | Panel, stacking |
| Парткод: | RL2-0501-000CN |
| Деталь: | COVER, TOP |
| Парткод: | RL2-0502-000CN |
| Деталь: | Assembly, output bin |
| Парткод: | RM2-5240-000CN |
| Деталь: | Assembly, top door |
| Парткод: | RM2-5237-000CN |
| Деталь: | TRAY |
| Парткод: | RM2-0340-000CN |
| Деталь: | Assembly, paper-pickup (2,500-sheet paper feeder HCI) |
| Парткод: | RM2-0341-000CN |
| Деталь: | Roller, paper pickup |
| Парткод: | RL1-2099-000CN |
| Цена: | 850 ₽ |
| Деталь: | Roller, paper feed/separation (part of Tray 2-5 feed/separation roller kit) |
| Парткод: | CC493-67907 |
| Деталь: | Assembly, tray |
| Парткод: | RM2-0351-000CN |
| Деталь: | Assembly, shutter |
| Парткод: | RM1-5488-000CN |
| Деталь: | Assembly, shutter |
| Парткод: | RM1-5489-000CN |
| Деталь: | Assembly, toner remain PCA |
| Парткод: | RM1-5771-000CN |
| Деталь: | Assembly, lifter base |
| Парткод: | RM1-5913-000CN |
| Деталь: | COVER, ROLLER |
| Парткод: | RC3-5630-000CN |
| Деталь: | Assembly, secondary transfer |
| Парткод: | RM1-5564-040CN |
| Деталь: | Kit, secondary transfer (T2) roller |
| Парткод: | CC493-67908 |
| Деталь: | Assembly, registration density (RD) sensor |
| Парткод: | RM1-5641-000CN |
| Деталь: | Assembly, paper-pickup |
| Парткод: | RM1-5919-000CN |
| Цена: | 5 800 ₽ |
| Деталь: | Roller, paper pickup |
| Парткод: | RL1-2099-000CN |
| Цена: | 850 ₽ |
| Деталь: | Roller, paper feed/separation (part of Tray 2-5 feed/separation roller kit) |
| Парткод: | CC493-67907 |
| Деталь: | Kit, registration assembly |
| Парткод: | CZ255-67904 |
| Деталь: | Assembly, paper sensor PCA |
| Парткод: | RM1-5853-000CN |
| Деталь: | SHAFT, SUPPORT |
| Парткод: | RC2-4162-000CN |
| Деталь: | Assembly, Hinge HR |
| Парткод: | B4A39-60011 |
| Деталь: | Kit, ADF white backing (M680) |
| Парткод: | 5851-6084 |
Коды ошибок
10.00.00
10.00.10
10.00.15
10.00.33
10.00.34
10.00.35
10.00.40
10.00.41
10.00.50
10.00.70
10.23.15
10.23.35
10.23.50
10.23.51
10.23.52
10.23.70
10.32.00
11.00.01
11.00.02
13.60.Az
13.60.Dz
13.60.FF
13.64.Az
13.64.Dz
13.67.Az
13.67.Dz
13.67.FF
13.68.Az
13.68.Dz
13.69.Az
13.69.Dz
13.84.Az
13.89.3z
13.90.Az
13.90.Dz
13.92.FF
13.94.Az
13.94.Dz
13.96.33
13.97.33
13.98.A3
13.98.D3
13.A1.D1
13.A1.FF
13.A2.D2
13.A2.FF
13.A3.D3
13.A3.FF
13.A4.D4
13.A4.FF
13.A5.D5
13.A5.FF
13.A7.D4
13.A7.D5
13.A7.FF
13.A8.D3
13.A8.D4
13.AA.EE
13.AB.EE
13.B2.A1
13.B2.A2
13.B2.A3
13.B2.A4
13.B2.A5
13.B2.AD
13.B2.D1
13.B2.D2
13.B2.D3
13.B2.D4
13.B2.D5
13.B2.DD
13.B2.FF
13.B4.FF
13.B9.A2
13.B9.A3
13.B9.A4
13.B9.A5
13.B9.AB
13.B9.AD
13.B9.Bz
13.B9.Cz
13.B9.Dz
13.B9.FF
13.BA.EE
13.BB.EE
13.D1.Az
13.D1.Dz
13.D2.Az
13.D2.Dz
13.D2.FF
13.D4.Az
13.D4.Dz
13.E1.Dz
13.E1.FF
13.E6.Az
13.E6.Dz
13.E6.FF
13.EA.EE
13.FF.FF
30.01.01
30.01.06
30.01.08
30.01.10
30.01.14
30.01.15
30.01.18
30.01.19
30.01.23
30.01.30
30.01.32
30.01.36
30.01.41
30.01.42
30.01.43
30.01.44
30.01.45
30.01.46
30.01.47
30.01.48
30.01.49
30.01.50
30.03.14
30.03.20
30.03.22
30.03.23
30.03.30
30.03.45
31.01.02
31.01.03
31.03.30
31.03.31
31.03.32
31.08.A1
31.08.A2
31.08.A3
31.13.01
31.13.02
31.13.13
31.13.14
31.13.15
32.08.XX
32.1C.XX
40.00.01
40.00.02
40.00.03
40.00.04
40.00.05
40.08.0X
40.0X.05
41.01.YZ
41.02.00
41.03.FZ
41.03.YZ
41.04.00
41.05.YZ
41.XX.YZ
42.XX.YY
44.01.XX
44.03.XX
44.10.XX
44.34.XX
44.92.XX
47.00.XX
47.01.XX
47.02.XX
47.03.XX
47.04.XX
47.05.00
47.06.XX
47.WX.YZ
48.XX.YY
49.XX.YY
50.1BX.YZ
50.1X.YZ
50.2X.YZ
50.3X.YZ
50.4X.YZ
50.6X.YZ
50.7X.YZ
50.8X.YZ
50.9X.YZ
50.AX.YZ
51.00.10
51.00.19
51.00.20
52.00.00
52.00.20
54.00.03
54.06.21
55.00.0
55.00.03
55.00.04
55.01.06
55.02.06
56.00.YY
57.00.01
57.00.02
57.00.03
57.00.04
57.00.05
57.00.06
57.00.07
57.00.08
57.00.09
57.00.10
59.00.30
59.00.40
59.05.50
59.05.60
60.00.02
60.00.03
60.00.04
60.00.05
62.00.00
65.X0.AZ
66.00.20
66.00.40
66.00.50
66.00.77
66.00.79
66.00.8Z
66.12.46
66.40.YZ
66.50.00
66.60.16
66.60.25
66.60.27
66.60.28
66.60.31
66.60.32
66.60.33
66.60.34
66.60.48
66.60.50
66.80.01
66.80.02
66.80.03
66.80.21
66.80.22
66.80.23
66.80.33
66.80.35
66.80.36
66.80.38
66.80.46
66.80.51
66.80.55
66.80.56
66.80.57
66.80.58
66.80.59
66.80.60
66.80.61
66.80.62
66.80.63
66.80.64
66.80.65
66.80.70
66.80.71
66.80.72
66.80.73
66.80.74
66.80.75
66.80.76
66.90.10
66.90.29
66.90.30
66.90.41
66.90.42
66.90.43
66.90.44
66.90.45
66.90.49
66.90.50
69.11.YZ
70.00.00
80.0X.YY
82.73.46
82.73.47
98.00.01
98.00.02
98.00.03
98.00.04
98.01.00
99.00.01
99.00.02
99.00.03
99.00.04
99.00.05
99.00.06
99.00.07
99.00.08
99.00.09
99.00.10
99.00.11
99.00.12
99.00.13
99.00.14
99.00.2X
99.01.XX
99.02.01
99.02.09
99.09.60
99.09.61
99.09.62
99.09.63
99.09.64
99.09.65
99.09.66
99.09.67
99.XX.YY
Описание
| Error code: | 10.00.00 |
| Display: | 10.00.00 e-Label Memory Error |
| Description: | The printer is unable to read the cartridge data. This message indicates that the printer cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled. |
| Remedy: | 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. |
| Error code: | 10.00.10 |
| Display: | 10.00.10 e-Label Missing Memory Error |
| Description: | The printer is unable to detect the e-label. This message indicates that the printer has determined that the e-label is missing. This error can cause the supplies status feature to be disabled. |
| Remedy: | 1. Remove and the reinstall the indicated print cartridge. 2. If the message displays again, turn the printer off then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. |
| Error code: | 10.00.15 |
| Display: | 10.00.15 Install <supply> |
| Description: | The indicated supply has been removed or installed incorrectly. |
| Remedy: | Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number. |
| Error code: | 10.00.33 |
| Display: | 10.XX.33 Used Supply In Use |
| Description: | The toner cartridge is used. Black toner cartridge |
| Remedy: | Using a cartridge that is near its end-of-life can cause this event code. |
| Error code: | 10.00.34 |
| Display: | 10.XX.34 Used Supply In Use |
| Description: | The toner cartridge is used. Black toner cartridge |
| Remedy: | Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code. |
| Error code: | 10.00.35 |
| Display: | 10.YY.35 Incompatible <supply> |
| Description: | The indicated supply is not compatible with this product. Black toner cartridge |
| Remedy: | The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. |
| Error code: | 10.00.40 |
| Display: | 10.XX.40 Genuine HP Supplies Installed |
| Description: | A genuine HP toner cartridge has been installed. Black toner cartridge |
| Remedy: | No action necessary. |
| Error code: | 10.00.41 |
| Display: | 10.XX.41 Unsupported Supply in Use |
| Description: | The installed toner cartridge is for a different product. Black toner cartridge |
| Remedy: | Remove the toner cartridge, and then install the correct cartridge for this product. |
| Error code: | 10.00.50 |
| Display: | 10.00.50 Cartridge seal roll up error |
| Description: | The product encountered a toner cartridge roll up error. |
| Remedy: | 2. Turn the product off and then on. 3. Reconnect the connector (J305) on the DC controller PCA. 4. Replace the cartridge sensor assembly. 5. Replace the DC controller PCA. |
| Error code: | 10.00.70 |
| Display: | 10.XX.70 Printing past very low |
| Description: | The product indicates when a supply level is very low. The actual remaining toner cartridge life might vary. Black toner cartridge |
| Remedy: | If print quality is no longer acceptable, replace the toner cartridge. |
| Error code: | 10.23.15 |
| Display: | 10.YY.15 Install <supply> |
| Description: | The indicated supply has been removed or installed incorrectly. Fuser kit |
| Remedy: | Replace or install the indicated supply. |
| Error code: | 10.23.35 |
| Display: | 10.YY.35 Incompatible <supply> |
| Description: | The indicated supply is not compatible with this product. Fuser kit |
| Remedy: | The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. |
| Error code: | 10.23.50 |
| Display: | 10.23.50 |
| Description: | The fuser kit life was reset above the order threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.51 |
| Display: | 10.23.51 |
| Description: | The fuser kit life was reset above the replace threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.52 |
| Display: | 10.23.52 |
| Description: | The fuser kit life was reset above the reset threshold. |
| Remedy: | No action necessary. |
| Error code: | 10.23.70 |
| Display: | 10.23.70 printing past very low |
| Description: | The printer indicates when the fuser kit is very low. The actual remaining fuse kit life might vary. |
| Remedy: | If print quality is no longer acceptable, the customer must order and pay for a replacement fuser assembly (fuser kit). TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. |
| Error code: | 10.32.00 |
| Display: | 10.32.00 - Unauthorized Supply |
| Description: | A supply has been installed that does not pass the authentication test for genuine HP supplies. |
| Remedy: | If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK. |
| Error code: | 11.00.01 |
| Display: | 11.00.01 Internal clock error |
| Description: | This message indicates a problem with the formatter`s real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter. |
| Error code: | 11.00.02 |
| Display: | 11.00.01 Internal clock error |
| Description: | This message indicates a problem with the formatter`s real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock |
| Remedy: | 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter. |
| Error code: | 13.60.Az |
| Display: | 13.60.Az |
| Description: | Stacker Entrance Sensor Stay Jam . Jam in the top left door Finishers upper-feed-path-entry sensor (PI103) is remaining activated longer than expected, suggesting that paper has jammed at the sensor. The specific jam error code will be one of the following forms: • 13.60.A1 • 13.60.A2 • 13.60.A3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor PI33.. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker controller PCA is fully seated |
| Error code: | 13.60.Dz |
| Display: | 13.60.Dz |
| Description: | Stacker Entrance Sensor Delay Jam Jam in the top left door. The engine signals the finisher that paper is about to enter the finisher from either the Switch Back assembly or the Hole Punch assembly if installed. The finisher`s upper-feed-path-entry sensor (PI103), which detects paper entering the finisher, does not detect the paper within the expected time period triggering the error. The specific jam error code will be one of the following forms: • 13.60.D1 • 13.60.D2 • 13.60.D3 |
| Remedy: | 1. Print and analyze the event log, looking for related jams occurring either in the Switch Back assembly or the Hole Punch assembly. These errors might be the result of media failing to reach the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first. 2. Make sure that media is in good condition, and not wrinkled or damaged. 3. Make sure that the correct paper size in the trays is selected according the paper size being fed. 4. Check the finisher entry-point guides for damage. 5. Verify where the leading edge of the media is when the Jam occurs. 6. has media made it through Switch Back registration? Test M2 registration motor 7. Verify that the finisher rollers are turning before the media leaves the Printer. If the rollers are not turning, test motor M110 and M101 by using the finisher component test from the controlactivate during the test, check the connectors for motor M110 (Saddle inlet Motor) M101 (inlet motor). 8. Make sure that connector J17 is fully seated on the stacker controller PCA.. If the error persists, replace motor M110 or M101 or the corresponding assembly. 9. Replace the stacker controller PCA. 10. If media is found in the finisher but has not reached sensor PI103, perform the following steps: • Check the upper and lower guides and rollers in the paper path for damage. • Make sure that the media diverter gate is not blocking the paper path. 11. If media is found in the finisher-covering sensor PI103 (the sensor is not detecting the media), perform the following steps: • Check the sensor for obstructions. . • Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • Make sure that the lower end of the flag is not damaged and is correctly positioned to activate the sensor. 12. Make sure that the sensor is securely fastened to the chassis. 13. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 14. Verify that the wiring at the sensor is not damaged and that the intermediate connector J1007 and connector J3 on the stacker controller PCA are fully seated. 15. Replace the sensor if necessary. 16. Only if the error persists, Replace the stacker controller PCA. |
| Error code: | 13.60.FF |
| Display: | 13.60.FF |
| Description: | Stacker Initial Jam Jam in the top left door (left bins). Finisher stay jam at either PI103 or PI104 when engine powered on. When the engine is powered on, the finisher`s upper-feed-path-entry sensor (PI103) or the upperfeed- path-exit sensor (PI104) is activated suggesting that there is paper in the upper paper path of the finisher at sensors PI103 or PI104. |
| Remedy: | 1. Open the top door and remove any media in the paper path (media detected at PI103). 2. Raise the upper paper path (exit) delivery rollers and remove any media in the paper path (media detected at PI104). 3. Remove all paper found from the top left door area. 4. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor body and properly mounted. Also check wiring and connectors for damage or loose connections 5. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 6. Verify that the sensor connectors (J2 and J3) are fully seated on the stacker controller PCA. Replace sensor PI103 and PI104 7. Only if the error persists, replace the stacker controller PCA.. |
| Error code: | 13.64.Az |
| Display: | 13.64.Az |
| Description: | Stacker Delivery Sensor Stay Jam : Jam in the top left door (left bins) Finisher`s upper-paper-path-exit sensor (PI104) remains activated longer than expected suggesting that paper has jammed at the sensor. The specific jam error code will be one of the following forms: • 13.64.A1 • 13.64.A2 • 13.64.A3 Control-panel diagnostics: M101 (entrance motor), SL102 (buffer-roller solenoid), and SL103 (outputroller solenoid) PI104 is located on the front frame of the finisher, above the main stapler unit. |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor PI104. 2. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 3. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 4. Lift-swing-guide assembly at the paper exit area to output bins and inspect for jammed paper, obstructions, or damage. 5. Run a diagnostic through the engine control panel and turn on M101 (entrance motor) to observe gear rotations on the upper-rear frame of the finisher. Ensure that the first delivery rollers and buffer rollers that pass paper to and from PI104 are rotating. 6. Test SL102 (buffer-roller solenoid) and SL103 (output-roller solenoid) using the control-panel diagnostics. 7. Check wiring from sensor PI104 to stacker-control-board connector J2 for damage. 8. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. |
| Error code: | 13.64.Dz |
| Display: | 13.64.Dz |
| Description: | Stacker Delivery Sensor Delay Jam : Jam in the top left door. Upper-paper-path-entry sensor (PI103) has signaled that paper has passed but upper paper-path-exit sensor PI104 does not actuate within the expected time, suggesting that the paper has jammed between PI103 and PI104 in the upper paper path. The specific jam error code will be one of the following forms: • 13.64.D1 • 13.64.D2 • 13.64.D3 |
| Remedy: | 1. Remove any media jammed in the upper paper path between sensor PI103 and sensor PI104. 2. Check the paper path between sensor PI103 and sensor PI104 for obstructions that may be preventing the media from reaching PI104. 3. Verify that the PI104 sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 4. Make sure that sensor PI104 is securely fastened to the chassis and wiring is properly connected to sensor. NOTE: Sensor PI104 is located on the front frame of the finisher, directly over the primary stapler. 5. Verify that the wiring at the sensor is not damaged and that the connector J2 on the stacker controller PCA is fully seated. 6. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. |
| Error code: | 13.67.Az |
| Display: | 13.67.Az |
| Description: | Switchback Entrance Sensor Stay Jam . Jam in the stapler/stacker connection. Switchback entrance sensor (SR101) remains activated longer than expected suggesting that paper has jammed at the sensor. The specific jam error code will be one of the following forms: • 13.67.A1 • 13.67.A2 • 13.67.A3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR101. 2. Verify that the finisher is securely fastened to the engine. 3. Make sure that the finisher and Printer are correctly aligned. 4. Check the finisher entry-point guides for damage. 5. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 6. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 7. Perform Sensor test on SR101. If not functioning or damaged replace Sensor. 8. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage. 9. Only if the error persists and none of the previous steps correct the problem, replace the Reverse Driver PCA. |
| Error code: | 13.67.Dz |
| Display: | 13.67.Dz |
| Description: | Switchback Entrance Sensor Delay Jam - Jam in the stapler/stacker connection. The engine signals the finisher that paper is about to enter the finisher Switchback assembly from the Printer. The Switchback inlet Sensor SR101, which detects paper entering the finisher, does not detect the paper within the expected time period triggering the error The specific jam error code will be one of the following forms: • 13.67.D1 • 13.67.D2 • 13.67.D3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR101. 2. Print and analyze the event log, looking for Printer- or MFP-related jams occurring either in the fuser or in the duplexer. These errors might be the result of media failing to reach the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first. 3. Make sure that media is in good condition, and not wrinkled or damaged. 4. Make sure that the correct paper size in the trays is selected according the paper size being fed. 5. Verify that the finisher is securely fastened to the engine. 6. Make sure that the finisher and Printer are correctly aligned. 7. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine. 8. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is aligned with the Printer exit point. 9. Check the finisher entry-point guides for damage. 10. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 11. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 12. Perform Sensor test on SR101. If not functioning or damaged replace the Sensor. 13. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage. 14. Only if the error persists and none of the previous steps correct the problem, replace the Reverse Driver PCA. |
| Error code: | 13.67.FF |
| Display: | 13.67.FF |
| Description: | Switchback Initial Jam - Jam in the stapler/stacker connection. When the engine is powered on, the finisher`s Switchback inlet sensor (SR101) is activated suggesting that there is paper in the upper paper path of the finisher at sensors SR101 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR101. 2. Verify that the finisher is securely fastened to the engine. 3. Check the finisher entry-point guides for damage. 4. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 5. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 6. Perform Sensor test on SR101. If not functioning or damaged replace Sensor. 7. Check wiring from sensor SR101 to the Reverse Driver PCA connector for damage. 8. Only if the error persists and none of the previous steps correct the problem, replace the Reverse Driver PCA. |
| Error code: | 13.68.Az |
| Display: | 13.68.Az |
| Description: | Switchback Registration Sensor Stay Jam . Jam in the stapler/stacker connection. Switchback Registration sensor (SR102) remains activated longer than expected suggesting that paper has jammed at the sensor. The specific jam error code will be one of the following forms: • 13.68.A1 • 13.68.A2 • 13.68.A3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR102. 2. Verify that the finisher is securely fastened to the engine and make sure that the finisher and Printer are correctly aligned. 3. Check the finisher entry-point guides for damage. 4. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 5. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 6. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) to observe gear rotations on the upper-left rear frame of the finisher. 7. Check wiring from sensor SR102 to the Reverse Driver PCA connector for damage. 8. Replace the Reverse assembly |
| Error code: | 13.68.Dz |
| Display: | 13.68.Dz |
| Description: | Switchback Registration Sensor Delay Jam - Jam in the stapler/stacker connection. Media did not reach SR102 (switch back registration sensor) after passing SR101 (Switch Back inlet Sensor) within the expected time period triggering the error. The specific jam error code will be one of the following forms: • 13.68.D1 • 13.68.D2 • 13.68D3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR102. 2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and Printer are correctly aligned. 3. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 5. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) to observe gear rotations on the upper-left rear frame of the finisher. 6. Test SL101 (Switch Back inlet flapper solenoid) using the control-panel diagnostics. 7. Check wiring from sensor SR102 to the Reverse Driver PCA connector for damage. 8. Replace the Reverse assembly |
| Error code: | 13.69.Az |
| Display: | 13.69.Az |
| Description: | Switchback Lower Sensor Stay Jam . Jam in the stapler/stacker connection. Switchback path sensor (SR103) remains activated longer than expected suggesting that paper has jammed at the sensor. The specific jam error code will be one of the following forms: • 13.69.A1 • 13.69.A2 • 13.69.A3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR103. 2. Verify that the finisher is securely fastened to the engine. 3. Make sure that the finisher and Printer are correctly aligned. 4. Check the finisher entry-point guides for damage. 5. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 6. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 7. Perform Sensor test on SR103. If not functioning or damaged replace Sensor. 8. Check wiring from sensor SR103 to the Reverse Driver PCA connector for damage. 9. Only if the error persists and none of the previous steps correct the problem, replace the Reverse Driver PCA. |
| Error code: | 13.69.Dz |
| Display: | 13.69.Dz |
| Description: | Switchback Registration Sensor Delay Jam . Jam in the stapler/stacker connection. Media did not reach SR103 (switchback path sensor) after passing SR101 (Switch Back inlet Sensor) within the expected time period triggering the error. The specific jam error code will be one of the following forms: • 13.69.D1 • 13.69.D2 • 13.69.D3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor SR103. 2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and Printer are correctly aligned. 3. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 5. Run a diagnostic through the engine control panel and turn on M2 (Registration motor) and M1 Switchback Motor to observe gear rotations on the upper-left rear frame of the finisher. 6. Test SL101 (Switch Back inlet flapper solenoid) using the control-panel diagnostics. 7. Check wiring from sensor SR103 to the Reverse Driver PCA connector for damage. 8. Replace the Reverse assembly |
| Error code: | 13.84.Az |
| Display: | 13.84.Az |
| Description: | Accumulator Tray Stay Jam . Jam in the top left door. Upper-paper-path-entry sensor (PI104) has signaled that paper has passed but the output bin Sensor PI112 or PI111 does not actuate within the expected time. The specific jam error code will be one of the following forms: • 13.84.A0 • 13.84.A1 • 13.84.A2 • 13.84.A3 |
| Remedy: | 1. Remove any media jammed in the upper paper path between sensor PI104 and output bin. 2. Check the accumulator for damage or obstructions. 3. Ensure M109 Trailing Edge Assist Motor functions properly 4. Replace M109 or Assembly as needed. |
| Error code: | 13.89.3z |
| Display: | 13.89.3z |
| Description: | Stacker Staple Jam . Stapler 1 Jam in the front left door. When the staple motor (M41) is rotated forward, the staple home-position sensor (PI120) does not turn back on after the prescribed time has elapsed after it goes off, and the staple home-position sensor (PI120) turns on within the prescribed time after the staple motor (M41) is rotated backwards. The specific jam error code will be one of the following forms: • 13.89.30 • 13.89.31 • 13.89.32 |
| Remedy: | 1. Check the stapler unit for jammed staples. 2. Check the stapler unit for loose staples and paper dust. 3. Inspect the stapler unit for damage. 4. Remove the stapler cartridge and make sure HP-approved staples are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Install new staple cartridge and retest. 7. If the error persists, replace the stapler unit. |
| Error code: | 13.90.Az |
| Display: | 13.90.Az |
| Description: | Booklet Inlet Sensor Stay Jam - Jam in the front left door Finisher stay jam at booklet-making paper entry sensor (PI22) Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected, suggesting that there is a paper jam at the sensor. The specific jam error code will be one of the following forms: • 13.90.A0 • 13.90.A3 |
| Remedy: | 1. Remove any media in the upper paper path that might be activating sensor PI22. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between sensor PI22 and connector J21 on saddle-stitcher controller PCA for damage and proper connections. 5. If issue still remains, replace sensor |
| Error code: | 13.90.Dz |
| Display: | 13.90.Dz |
| Description: | Booklet Inlet Sensor Delay Jam . Jam in the front left door Finisher delay jam at booklet-making paper entry sensor (PI22). Error occurs when booklet making function is selected and after the engine signals the finisher that it is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated within the expected time period after receiving the engine`s delivery signal, suggesting that a paper jam has occurred somewhere between the Reversing Assembly and sensor PI22. The specific jam error code will be one of the following forms: Control-panel diagnostics: M9 (Inlet Motor), SL5 (Inlet-Switch Solenoid) • 13.90.D0 • 13.90.D3 |
| Remedy: | 1. Print and analyze the event log, looking for related jams occurring either in the Switch Back assembly or the Hole Punch assembly. These errors might be the result of media failing to reach the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first. 2. Make sure that media is in good condition, and not wrinkled or damaged. 3. Make sure that the correct paper size in the trays is selected according the paper size being fed. 4. Check the finisher entry-point guides for damage. 5. Verify where the leading edge of the media is when Jam occurs. 6. Has media made it through Switch Back registration? • Test M2 registration motor 7. Verify that the finisher rollers are turning before the media leaves the Printer. • If the rollers are not turning, test motor M110 by using the finisher component test from the control-activate during the test, check the connectors for motor M110 (Saddle inlet Motor) 8. Make sure that connector J17 is fully seated on the stacker controller PCA. If the error persists, replace motor M9 or the saddle-paper-feeder assembly for the type finisher you are working on. 9. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. If media is found in the finisher but has not reached sensor PI22, perform the following steps: 1. Check the sensor for obstructions. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. Make sure that the lower end of the flag is not damaged and is correctly positioned to activate the sensor. 3. Make sure that the sensor is securely fastened to the chassis. 4. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 5. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between the sensor and connector J21 on the saddle-stitcher controller PCA are fully seated. 6. Replace the sensor if necessary. If PI22 is determined to be the failure point, replace the saddlepaper- feeder assembly, which includes PI22. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA. If media is found in the finisher cover sensor PI22 (the sensor is not detecting the media), perform the following steps: 1. Check the upper and lower guides and rollers in the paper path for damage. 2. Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path. 3. Test solenoid SL5 (inlet-switch solenoid) using the finisher component test from the control panel display. SL5 should be opening and closing the media diverter gate (saddle stitch flapp |
| Error code: | 13.92.FF |
| Display: | 13.92.FF |
| Description: | Booklet Initial Jam - Jam in the front left door. Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20), vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paper positioning-plate paper sensor (PI8), or booklet-making paper-entry sensor (PI22) when the machine is powered on. |
| Remedy: | 1. Remove media from the booklet-maker paper path. 2. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor bodies. 3. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust and debris. 4. Make sure that connectors J6, J9, J10,J13, and J21 are fully seated on the saddle-stitcher controller PCA. 5. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA. |
| Error code: | 13.94.Az |
| Display: | 13.94.Az |
| Description: | Booklet Deliver Sensor Stay Jam . Jam in the front left door. Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the arrival of the new booklet from the folding rollers. Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11). The specific jam error code will be one of the following forms: • 13.94.A0 • 13.94.A3e |
| Remedy: | 1. Check the folder-roller area for a jam. 2. Test the folding motor (M2) by using the finisher component test from the control panel display. Remove the finisher rear cover before starting the test and make sure that the folding rollers are rotating when motor M2 is on. 3. Check sensor PI11 and PI17 for damage. 4. Make sure that the sensors are not obstructed. 5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis. 6. Replace Motor or assembly as needed. |
| Error code: | 13.94.Dz |
| Display: | 13.94.Dz |
| Description: | Booklet Deliver Sensor Delay Jam . Jam in the front left door. Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the folded booklet exits the folding rollers and does not reach the booklet delivery sensor (PI11) within the expected time. The specific jam error code will be one of the following forms: • 13.94.D0 • 13.94.D3 |
| Remedy: | 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI11 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI11 is securely fastened to the chassis. 5. Replace Motor or assembly as needed. |
| Error code: | 13.96.33 |
| Display: | 13.96.33 |
| Description: | Stapler 2 Jam Booklet Staple Jam (Front) - Jam in booklet stapler 2 Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds). |
| Remedy: | 1. Check the front-booklet stapler unit for jammed staples. 2. Check the front-booklet stapler unit for loose staples. 3. Inspect the front-booklet stapler unit for damage. 4. Verify that HP approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge. NOTE: Replace both the front and rear cartridges at the same time so that the staple low sensors will properly detect the level of staples in the cartridges. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestapler assembly. |
| Error code: | 13.97.33 |
| Display: | 13.97.33 |
| Description: | Stapler 3 Jam Booklet Staple Jam (Rear) - Jam in booklet stapler 3 Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the staple home-position sensor (SW5) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds). |
| Remedy: | 1. Check the rear-booklet stapler unit for jammed staples. 2. Check the rear-booklet stapler unit for loose staples. 3. Inspect the rear-booklet-stitch stapler unit for damage. 4. Verify that HP approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge. |
| Error code: | 13.98.A3 |
| Display: | 13.98.A3 |
| Description: | Booklet Output Sensor Stay Jam - Jam in the front left door (booklet). Occurs when the folded booklet exits the folding rollers and passes PI11 booklet delivery sensor but does not reach the booklet delivery sensor (PI6) within the expected time. |
| Remedy: | 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI6 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI6 is securely fastened to the chassis. 5. Replace sensor or assembly as needed. |
| Error code: | 13.98.D3 |
| Display: | 13.98.D3 |
| Description: | Booklet Output Sensor Delay Jam - Jam in the front left door (booklet). Finisher stay jam at the booklet-output sensor (PI6) Media is present at P6 |
| Remedy: | 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI6 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI6 is securely fastened to the chassis. 5. Replace sensor or assembly as needed |
| Error code: | 13.A1.D1 |
| Display: | 13.A1.D1 |
| Description: | Paper Delay Jam in Tray 1 This jam occurs when the media does not reach the Tray 1 feed sensor (PS2502) in the designated amount of time after the start of media pick-up from Tray 1. This is a no-pick jam from Tray 1. |
| Remedy: | 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Check and replace the Tray 1 pickup rollers as needed. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test PS2502 using the sensor test to verify that the sensor is functioning correctly. 6. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly. 7. If it is not, replace the right door assembly. |
| Error code: | 13.A1.FF |
| Display: | 13.A1.FF |
| Description: | Residual Media Jam in Tray 1 This jam occurs when residual media is detected at the Tray 1 feed sensor (PS2502) at power on. |
| Remedy: | 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the sensor PS2502 flag moves smoothly and that the sensor is not damaged. If the flag is damaged, replace Tray 1. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test PS2502 using the Manual sensor test to verify that the sensor is functioning correctly. 6. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the right door assembly. 7. If the issue is not resolved, replace the right door assembly. |
| Error code: | 13.A2.D2 |
| Display: | 13.A2.D2 |
| Description: | Tray 2 media feed jam. This jam occurs when the media does not reach the pre-feed sensor (SR11) in the designated amount of time after the start of media pickup from Tray 2. This is a no-pick jam from tray 2. |
| Remedy: | 1. Verify the customer has followed steps for clearing jams on control panel.2. Open Tray 2, remove any jammed paper, and then close the tray.3. Open and close the upper TOP cover to allow the printer to attempt to clear the jam. 4. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 5. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 6. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 7. Verify that the media in use meets the printers specifications. 8. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 11. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue. (J157.SR11) (J110 and J144 . Tray 2 feed drive assy and solenoid) |
| Error code: | 13.A2.FF |
| Display: | 13.A2.FF |
| Description: | Residual Media Jam in Tray 2. This jam occurs when residual media is detected at the Tray 2 feed sensor (SR11). |
| Remedy: | 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue. (J157.SR11) (J110 and J144) . Tray 2 feed drive assembly and solenoid. |
| Error code: | 13.A3.D3 |
| Display: | 13.A3.D3 |
| Description: | Jam In Tray 3 This jam occurs when the media does not reach the Tray 3A feed sensor (PS1404) in the designated amount of time after the start of media pick-up from Tray 3. This is a no-pick jam from Tray 3. |
| Remedy: | 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Check connector (J221) on the DC controller PCA and interconnect J21. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS1404 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. If the error persists, replace the paper pickup assembly. |
| Error code: | 13.A3.FF |
| Display: | 13.A3.FF |
| Description: | Residual Media Jam in Tray 3. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432). |
| Remedy: | 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A4.D4 |
| Display: | 13.A4.D4 |
| Description: | Jam In Tray 4 This jam occurs when the media does not reach the Tray 4 feed sensor (PS3302) in the designated amount of time after the start of media pick-up from Tray 4. This is a no-pick jam from Tray 4. |
| Remedy: | 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3302 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A4.FF |
| Display: | 13.A4.FF |
| Description: | Residual Media Jam in Tray 4. This jam occurs when residual media is detected at the Tray 4 feed sensor (PS432). |
| Remedy: | 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A5.D5 |
| Display: | 13.A5.D5 |
| Description: | Jam In Tray 5. This jam occurs when the media does not reach the Tray 5 feed sensor (PS3305) in the designated amount of time after the start of media pick-up from Tray 5. This is a no-pick jam from Tray 5. |
| Remedy: | 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the HCI right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3305 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the tray pickup assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A5.FF |
| Display: | 13.A5.FF |
| Description: | Residual Media Jam in Tray 5. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432). |
| Remedy: | 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue. |
| Error code: | 13.A7.D4 |
| Display: | 13.A7.D4 |
| Description: | Jam in lower Right Door (From Jam Tray 4) This jam occurs when the media does not reach the HCI Exit sensor (PS3301) in the designated amount of time after the Tray 4 feed sensor (PS3302) sensed the leading edge of the paper when printing from Tray 4. |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup drive assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A7.D5 |
| Display: | 13.A7.D5 |
| Description: | Jam in lower Right Door (From Jam Tray 5) This jam occurs when the media does not reach the HCI Exit sensor (PS3301) in the designated amount of time after the Tray 5 feed sensor (PS3305) sensed the leading edge of the paper when printing from Tray 5. |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the HCI controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensor are functioning correctly. 8. Touch Component Test. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup drive assembly. 10. If the error persists, replace the tray pickup assembly. |
| Error code: | 13.A7.FF |
| Display: | 13.A7.FF |
| Description: | Residual Media Jam in High Capacity Input (HCI) This jam occurs when residual media is detected at the HCI exit sensor (PS3301) at power on. |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS1402 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 8. Touch Component Test. 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 11. If the error persists, replace the paper pickup assembly. |
| Error code: | 13.A8.D3 |
| Display: | 13.A8.D3 |
| Description: | Jam in Upper Right Door This jam occurs when the media does not reach the Tray 2C feed sensor (PS8) in the designated amount of time after the Tray 3B feed sensor (PS1403) sensed the leading edge of the paper when printing from Tray 3. |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS1402 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 8. Touch Component Test. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Run the Tray 3 intermediate feed motor (M2) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 11. If the error persists, replace the paper pickup assembly. |
| Error code: | 13.A8.D4 |
| Display: | 13.A8.D4 |
| Description: | Jam in Upper Right Door This jam occurs when the media does not reach the Tray 2C feed sensor (PS8) in the designated amount of time after the HCI Exit sensor (PS3301) sensed the leading edge of the paper when printing from Tray 4 or Tray 5. • D4 = Tray 4 • D5 = Tray 5 |
| Remedy: | 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Run a Paper Path Test from both Tray 4 and Tray 5 to validate the issue. 5. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 6. Touch Component Test. 7. Run the intermediate feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup drive assembly. 8. Run the intermediate feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the Merge Drive Assembly and/or Merge Assembly. |
| Error code: | 13.AA.EE |
| Display: | 13.AA.EE |
| Description: | HCI Door Open Jam This jam occurs when the HCI right door (SW3301) is opened during printing. |
| Remedy: | 1. Close the Lower Right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning correctly. 4. If the error persists, replace the Merge Assembly. |
| Error code: | 13.AB.EE |
| Display: | 13.AB.EE |
| Description: | HCI Door Open Jam. This jam occurs when the HCI inner flap door (PS3306) is opened during printing. |
| Remedy: | 1. Close the inner flap door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test PS3306 using the Manual Sensor test to verify that the sensor is functioning correctly. 4. If the error persists, replace the left tray pickup assembly. |
| Error code: | 13.B2.A1 |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 1. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.A2 |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than" the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 2. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.A3 |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 3. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.A4 |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 4. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.A5 |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 5. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.AD |
| Display: | 13.B2.Az |
| Description: | This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Duplexer. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. |
| Error code: | 13.B2.D1 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 1 feed sensor (PS2502) sensed the leading edge when printing from Tray 1. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.D2 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 2. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.D3 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 3. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.D4 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 4. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.D5 |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after the Tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 5. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.DD |
| Display: | 13.B2.Dz |
| Description: | Media delay jam at registration sensor PS4. This jam occurs when the media does not reach the Registration sensor (PS4) in the designated amount of time after leaving the Duplex Wait Point when duplexing. |
| Remedy: | 1. Open the front and right doors and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Check the registration assembly for proper orientation. Replace the registration assembly as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly. 5. Touch Component Test. 6. Run the Tray 2 intermediate feed motor (M3) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 7. If the error only occurs when duplexing, check the duplexer for blockage or damage and replace as needed. |
| Error code: | 13.B2.FF |
| Display: | 13.B2.FF Jam in top cover |
| Description: | Media residual jam in top cover at image area. Paper present at SR2 at power on or after clearing jam. |
| Remedy: | 1. Open top cover and check for media jammed in feed area. 2. Check under toner cartridge at transfer area, make sure everything is properly seated. 3. Test the top of page sensor (SR2). 4. If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144) |
| Error code: | 13.B4.FF |
| Display: | 13.B4.FF |
| Description: | Residual Media jam Loop sensor (PS9) This jam occurs when residual media is detected at the Loop sensor (PS9) at power on. |
| Remedy: | 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists as another specific Paper Jam, troubleshoot the specified Jam location. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Loop sensor (PS9) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the assembly containing Loop Sensor PS9. |
| Error code: | 13.B9.A2 |
| Display: | 13.B9.Az |
| Description: | Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Normal. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.B9.A3 |
| Display: | 13.B9.Az |
| Description: | Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.B9.A4 |
| Display: | 13.B9.Az |
| Description: | Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Heavy 1. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.B9.A5 |
| Display: | 13.B9.Az |
| Description: | Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Heavy 2. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.B9.AB |
| Display: | 13.B9.Az |
| Description: | Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Transparency. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.B9.AD |
| Display: | 13.B9.Az |
| Description: | Fuser delivery stay This jam occurs when the media stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502). The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.B9.Bz |
| Display: | 13.B9.Bz Fuser jam |
| Description: | Multi-feed jam in fuser. This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.B5 Multi-Feed jam is detected when printing from Tray 5. • 13.B9.BD Multi-Feed jam is detected when printing from the Duplexer. |
| Remedy: | 1. Open the top and rear covers and then clear any jammed paper. 2. Ensure sure that the paper meets HP printer specifications. 3. Check Fuser delivery sensor for proper functionality and movement. 4. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser. 5. Confirm the output bin rollers are turning.6. Perform Manuel Sensor Test and check SR13 Fuser delivery sensor. If found faulty then replace the Fuser assembly. |
| Error code: | 13.B9.Cz |
| Display: | 13.B9.Cz |
| Description: | Fuser Wrap Jam. This jam occurs when the media disappears from the fuser output sensor before a designated amount of time after the media reached the fuser output sensor (SR13). (The printer has determined that the media is being wrapped around the fuser roller.) Z = Fuser mode • 13.B9.C1 (event code) Fuser wrap jam when Auto Sense (Normal). • 13.B9.C2 (event code) Fuser wrap jam when Normal. • 13.B9.C3 (event code) Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific code). • 13.B9.C4 (event code) Fuser wrap jam when Heavy 1. • 13.B9.C5 (event code) Fuser wrap jam when Heavy 2. • 13.B9.C6 (event code) Fuser wrap jam when Heavy media 3. • 13.B9.C7 (event code) Fuser wrap jam when Glossy media 1. • 13.B9.C8 (event code) Fuser wrap jam when Glossy media 2. • 13.B9.C9 (event code) Fuser wrap jam when Glossy media 3. • 13.B9.CB (event code) Fuser wrap jam when Transparency. • 13.B9.CC (event code) Fuser wrap jam when Label. • 13.B9.CD (event code) Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for specific code). |
| Remedy: | 1. Open the top and rear covers and then clear any jammed paper.2. Ensure sure that the paper meets HP printer specifications. If the customer media is within specifications, but curls up on the output bin, you can recommend: • Open input tray and rotate new media so the top page is now the bottom page. • Explain that the media curls and it is better if it curls down than up for printing to avoid fuser wrap jams.3. Check to see if the paper jam is found wrapped around the fuser roller. If so and the media is within HP specifications for this printer replace the Fuser Assembly. |
| Error code: | 13.B9.Dz |
| Display: | 13.B9.Dz |
| Description: | Fuser delivery delay jam Media did not reach Fuser sensor SR13 specified time. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.D5 Fuser delivery delay jam is detected when printing from Tray 5. • 13.B9.DD Fuser delivery delay jam when printing with the Duplexer. |
| Remedy: | The following are possible causes and areas that should be investigated. • The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser. • The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the drum drive or the white collar that holds the toner cartridge in position has broken or even a damaged or defective toner cartridge. • Fuser drive or delivery issue. 1. Determine where the Jam is located. 2. Open top cover and check under the toner cartridge. 3. Open rear output bin and check for media or obstructions. Media stopped in the Toner/transfer area (Stopped BEFORE the Fuser): 1. Open top cover and check under toner cartridge for media or obstructions. 2. Ensure the Toner Cartridge and Transfer Roller are seated properly. If damaged replace toner cartridge or transfer roller. 3. Check the toner cartridge guides and the transfer roller assembly, If either are damaged elevate the issue to HP for possible printer replacement. 4. Inspect the white plastic collar that cradles the drum cartridge that is positioned around the drum drive gear. If the collar portion is broken and missing a section it will allow the cartridge to insert further than designed and not allow the drum drive to engage with the toner cartridge. elevate the issue to HP for possible printer replacement. 5. If collar is not broken, Test the drum drive motor M102 using the diagnostic test. If test fails, elevate the issue to HP for possible printer replacement. Media Stopped In or At the Fuser CAUTION: The fuser might be HOT. 1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or damage. Replace Fuser as needed. 2. Verify that fuser inlet guide is not detached or broken. Replace Fuser as needed. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Check the media path sensors in the sensor test. (SR13) verify the sensor is functioning correctly. If it is not, replace the fuser. 5. Touch Component Test. 6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement. If media Did not Stop "IN FUSER" or at "Toner/Transfer Area. 1. Check Media path between transfer and fuser. 2. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN the area and retest. If issue persists, elevate the issue to HP for possible printer replacement. |
| Error code: | 13.B9.FF |
| Display: | 13.B9.FF |
| Description: | Residual Media jam Fuser Output Sensor. Paper present at SR13 after specified time limit or on power up. |
| Remedy: | 1. Open the top and rear cover and clear the jam in the indicated area. 2. Close the covers to allow the printer to attempt to clear the jam. 3. Verify the media meets HP specification for the printer. 4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the Fuser Delivery sensor (SR13) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, elevate the issue to HP for possible printer replacement. |
| Error code: | 13.BA.EE |
| Display: | 13.BA.EE |
| Description: | This jam occurs when the engine front door (SW8) is opened during printing. |
| Remedy: | 1. Close the front door. 2. Check the projection tabs of the front door that engage the door sensor (SW8). If damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning correctly. 4. Check connector J302 on the DC controller PCA and connector J3 on SW8. |
| Error code: | 13.BB.EE |
| Display: | 13.BB.EE |
| Description: | This jam occurs when the engine right door (SW7) is opened during printing. |
| Remedy: | 1. Close the right door. 2. Check the projection tabs of the right door that engage the door sensor (SW7). If damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not functioning correctly. 4. Check connector J302 on the DC controller PCA and connector J3 on SW7. |
| Error code: | 13.D1.Az |
| Display: | 13.D1.Az |
| Description: | Jam in Left Door This jam occurs when the media stays at the duplex switchback sensor (PS2002) for a designated amount of time after it has reached the duplex switchback sensor (PS2002). Z = Fuser Mode • 13.D1.A2 The fuser is printing in fuser mode Normal. • 13.D1.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D1.A4 The fuser is printing in fuser mode Heavy 1. • 13.D1.A5 The fuser is printing in fuser mode Heavy 2. • 13.D1.A6 The fuser is printing in fuser mode Heavy media 3. • 13.D1.A7 The fuser is printing in fuser mode Glossy media 1. • 13.D1.A8 The fuser is printing in fuser mode Glossy media 2. • 13.D1.A9 The fuser is printing in fuser mode Glossy media 3. • 13.D1.AB The fuser is printing in fuser mode Transparency. • 13.D1.AC The fuser is printing in fuser mode Label. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed. |
| Error code: | 13.D1.Dz |
| Display: | 13.D1.Dz |
| Description: | Jam in Left Door This jam occurs when the media does not reach the duplex switchback sensor (PS2002) for a designated amount of time after the fuser output sensor (PS502) sensed the leading edge. Z = Fuser Mode • 13.D1.D2 The fuser is printing in fuser mode Normal. • 13.D1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D1.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D1.D8 The fuser is printing in fuser mode Transparency. • 13.D1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Error code: | 13.D2.Az |
| Display: | 13.D2.Az |
| Description: | Jam in Left Door This jam occurs when the media stays at the duplex delivery sensor (PS2004) for a designated amount of time after it has reached the duplex delivery sensor (PS2004). • 13.D2.A2 The fuser is printing in fuser mode Normal. • 13.D2.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.A4 The fuser is printing in fuser mode Heavy 1. • 13.D2.A5 The fuser is printing in fuser mode Heavy 2. • 13.D2.AB The fuser is printing in fuser mode Transparency. • 13.D2.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer. |
| Error code: | 13.D2.Dz |
| Display: | 13.D2.Dz |
| Description: | Jam in Left Door This jam occurs when the media does not reach the duplex delivery sensor (PS2004) in a designated amount of time after the duplex pre-registration sensor (PS2003) sensed the leading edge. • 13.D2.D2 The fuser is printing in fuser mode Normal. • 13.D2.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.D4 The fuser is printing in fuser mode Heavy 1. • 13.D2.D5 The fuser is printing in fuser mode Heavy 2. • 13.D2.DB The fuser is printing in fuser mode Transparency. • 13.D2.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer. |
| Error code: | 13.D2.FF |
| Display: | 13.D2.FF |
| Description: | Jam in Left Door This jam occurs when residual media is detected at the duplex delivery sensor (PS2004) or the duplex residual sensor (PS2005) at power on. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer. |
| Error code: | 13.D4.Az |
| Display: | 13.D4.Az |
| Description: | Jam in Left Door This jam occurs when the media stays at the duplex pre-registration sensor (PS2003) for a designated amount of time after it has reached the duplex pre-registration sensor (PS2003). • 13.D4.A2 The fuser is printing in fuser mode Normal. • 13.D4.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.A4 The fuser is printing in fuser mode Heavy 1. • 13.D4.A5 The fuser is printing in fuser mode Heavy 2. • 13.D4.AB The fuser is printing in fuser mode Transparency. • 13.D4.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer. |
| Error code: | 13.D4.Dz |
| Display: | 13.D4.Dz |
| Description: | Jam in Left Door This jam occurs when the media does not reach the duplex pre-registration sensor (PS2003) in a designated amount of time after the duplex switchback sensor (PS2002) sensed the leading edge. • 13.D4.D2 The fuser is printing in fuser mode Normal. • 13.D4.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.D4 The fuser is printing in fuser mode Heavy 1. • 13.D4.D5 The fuser is printing in fuser mode Heavy 2. • 13.D4.DB The fuser is printing in fuser mode Transparency. • 13.D4.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer. |
| Error code: | 13.E1.Dz |
| Display: | 13.E1.Dz |
| Description: | Jam in Left Door This jam occurs when the media does not reach the face down bin full sensor (PS1452) in a designated amount of time after the face down output sensor (PS1451) sensed the leading edge. • 13.E1.D2 The fuser is printing in fuser mode Normal. • 13.E1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E1.D4 The fuser is printing in fuser mode Heavy 1. • 13.E1.D5 The fuser is printing in fuser mode Heavy 2. • 13.E1.DB The fuser is printing in fuser mode Transparency. • 13.E1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If the issue persists, replace the delivery unit. |
| Error code: | 13.E1.FF |
| Display: | 13.E1.FF |
| Description: | Residual Jam - Jam in Left Door This jam occurs when residual media is detected at the face down bin full sensor (PS1452) at power on. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. If the issue persists, replace the delivery unit. |
| Error code: | 13.E6.Az |
| Display: | 13.E6.Az |
| Description: | Jam in Left Door This jam occurs when the media stays at the face down output sensor (PS1451) for a designated amount of time after it has reached the face down output sensor (PS1451). • 13.E6.A2 The fuser is printing in fuser mode Normal. • 13.E6.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.A4 The fuser is printing in fuser mode Heavy 1. • 13.E6.A5 The fuser is printing in fuser mode Heavy 2. • 13.E6.AB The fuser is printing in fuser mode Transparency. • 13.E6.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. If necessary, replace the delivery unit.ng |
| Error code: | 13.E6.Dz |
| Display: | 13.E6.Dz |
| Description: | Jam in Left Door This jam occurs when the media does not reach the face down output sensor (PS1451) in a designated amount of time after the fuser output sensor (PS502) sensed the leading edge. • 13.E6.D2 The fuser is printing in fuser mode Normal. • 13.E6.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.D4 The fuser is printing in fuser mode Heavy 1. • 13.E6.D5 The fuser is printing in fuser mode Heavy 2. • 13.E6.DB The fuser is printing in fuser mode Transparency. • 13.E6.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).). |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If necessary, replace the delivery assembly. |
| Error code: | 13.E6.FF |
| Display: | 13.E6.FF |
| Description: | Jam in Left Door This jam occurs when residual media is detected at the face down output sensor (PS1451) at power on. This jam code will only be in the event log if it is a residual jam at power on. |
| Remedy: | 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the delivery flags move smoothly. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the face down output sensor (PS1451) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 6. If the issue persists, replace the delivery unit. |
| Error code: | 13.EA.EE |
| Display: | 13.EA.EE |
| Description: | Left Door Open Jam This jam occurs when the engine left door (SW6) is opened during printing. |
| Remedy: | 1. Close the lower right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW6 using the manual sensor switch test to verify the switch is functioning correctly. 4. If the issue persists, replace SW6. |
| Error code: | 13.FF.FF |
| Display: | 13.FF.FF |
| Description: | A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path. |
| Remedy: | 1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions. If sensor can not be replaced, elevate the issue for possible printer replacement. |
| Error code: | 30.01.01 |
| Display: | 30.01.01 |
| Description: | The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open. |
| Remedy: | No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the flatbed cover sensor.1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu.2. Check the connectors on the scanner control board (SCB) for loose connections.3. Replace the scanner control board (SCB).4. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.06 |
| Display: | 30.01.06 |
| Description: | Scanner Fan failure. Scanner fan error. The Copy, Fax and Send options will be grayed out or not present on the control panel and message will be posted in event log. |
| Remedy: | 1. Turn the product off, and then on again. 2. During the product initialization sequence, listen to the fan to determine if it is operating. 3. the error persists, turn the product off and then check the fan wire-harness connectors. 4. If the error persists, replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.08 |
| Display: | 30.01.08 Home position error |
| Description: | Home position error The scanner optic failed to return to the home position. |
| Remedy: | 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration/ Troubleshooting/Scanner tests/Flatbed motor test 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). IMPORTANT: Check all cables on SCB for proper connection and seating before replacing any parts and test. 5. If the error persists, replace the integrated scanning assembly (ISA). |
| Error code: | 30.01.10 |
| Display: | 30.01.10 (event code) Scanner ADF fan error |
| Description: | The ADF fan is not operating. This fan operates only during the ADF scan process. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the fan wire-harness connectors. 3. Remove the ADF rear cover and watch the fan during a scan from the ADF. 4. If the fan does not rotate, replace the ADF assembly. |
| Error code: | 30.01.14 |
| Display: | 30.01.14 Scan system EEPROM error |
| Description: | Scan system EEPROM error Scanner control board (SCB) EEPROM error. |
| Remedy: | 1. Turn the product off, and then on again.2. Ensure all connectors on the SCB are connected and properly seated.3. Ensure the MFP has at latest SCB firmware version.4. Replace the SCB. |
| Error code: | 30.01.15 |
| Display: | 30.01.15 Scanner error |
| Description: | Scanner error Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed.3. Check all sensors on the scanner to ensure they are not blocked.4. Look through the vents on back of scanner check to see if GREEN SCB LEDs are lit.5. Check all connections for SCB to print engine and make sure they are properly seated.6. Replace the SCB. |
| Error code: | 30.01.18 |
| Display: | 30.01.18 Scanner Error |
| Description: | Scanner Error Scanner internal optical sensor error. |
| Remedy: | 1. Turn the product off, and then on again.2. Make sure that all the connectors on the SCB are properly seated.3. Make sure that the MFP has the latest SCB firmware version.4. Replace the SCB.5. If the error persists, replace the integrated scanning assembly (ISA) |
| Error code: | 30.01.19 |
| Display: | 30.01.19 Scanner lamp error |
| Description: | Scanner lamp error Scanner internal lamp sensor error. |
| Remedy: | 1. Turn the product off, and then on again.2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on.3. Test the lower lamp using the scanner test located in the Diagnostics menu.4. Re-seat the interconnect cables between the optical carriage and the SCB.5. Replace the integrated scanning assembly (ISA) |
| Error code: | 30.01.23 |
| Display: | 30.01.23 Scanner calibration failure |
| Description: | The scanner calibration failed. |
| Remedy: | 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the scanner. |
| Error code: | 30.01.30 |
| Display: | 30.01.30 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. |
| Error code: | 30.01.32 |
| Display: | 30.01.32 |
| Description: | HP image ASIC error. |
| Remedy: | Turn the product off, and then on again. |
| Error code: | 30.01.36 |
| Display: | 30.01.36 Upgrade Error try downloading upgrade again |
| Description: | Upgrade Error Try downloading upgrade again Scanner firmware upgrade error. |
| Remedy: | 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the SCB. |
| Error code: | 30.01.41 |
| Display: | 30.01.41 Scanner error |
| Description: | Scanner error. The formatter lost connections with the SCB or communication was corrupted. |
| Remedy: | 1. Turn the product off, and then on. 2. Remove and reinstall the formatter making to verify it is properly seated. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter. |
| Error code: | 30.01.42 |
| Display: | 30.01.42 Scanner error |
| Description: | Scanner error Internal product communication error. |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists, turn the product off, and then check all scanner control board (SCB) connectors are fully seated.3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for proper seating on the formatter. (If fax card is not properly seated it can prevent the formatter from seating properly in the product. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.01.43 |
| Display: | 30.01.43 Scanner memory failure |
| Description: | Scanner memory failure Scan memory error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter. |
| Error code: | 30.01.44 |
| Display: | 30.01.44 |
| Description: | Copy processor (CPB) / scanner control board (SCB) communication error |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter. |
| Error code: | 30.01.45 |
| Display: | 30.01.45 |
| Description: | Internal copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter. |
| Error code: | 30.01.46 |
| Display: | 30.01.46 Scanner Error |
| Description: | Scanner Error The firmware cannot find the copy processor board (CPB). |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB). |
| Error code: | 30.01.47 |
| Display: | 30.01.47 |
| Description: | Document feeder error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the document feeder wire-harness connectors. 3. If the error persists, replace the document feeder assembly. 4. If the error persists, replace the formatter. |
| Error code: | 30.01.48 |
| Display: | 30.01.48 Scanner error |
| Description: | Scanner error Scanner error. Scanner power is not connected. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, use another known good power cord, make sure printer is connected to a known good dedicated power outlet and not to UPS or surge protector. 3. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 4. If the error persists, replace integrated scanning assembly (ISA). IMPORTANT: On-Site Technicians need to check the scanner wire-harness, All SCB connectors and the scanner power before replacing any parts. |
| Error code: | 30.01.49 |
| Display: | 30.01.49 |
| Description: | Scanner inverter fan error. |
| Remedy: | 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB. |
| Error code: | 30.01.50 |
| Display: | 30.01.50 Scanner error |
| Description: | Scanner error Internal scanner control board (SCB) error. |
| Remedy: | 1. Turn the product off, and then on again.2. Upgrade the firmware (FW).3. If the error persists, replace the SCB. |
| Error code: | 30.03.14 |
| Display: | 30.03.14 |
| Description: | A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred. |
| Remedy: | This is an informational message, and no action is required. |
| Error code: | 30.03.20 |
| Display: | 30.03.20 |
| Description: | The copy processor board firmware cannot communicate with the PCA on the optical assembly. |
| Remedy: | 1. Turn the product off, and then on again. 2. Verify that the flat flexible cables (FFCs) between scanner and the SCB are connected and properly seated. 3. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.22 |
| Display: | 30.03.22 Scanner failure |
| Description: | Scanner failure. Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module flat flexible cable (FFC) connection. 5. Replace the integrated scanning assembly (ISA). |
| Error code: | 30.03.23 |
| Display: | 30.03.23 Scanner failure |
| Description: | Scanner failure. Flatbed alignment calibration error. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner. |
| Error code: | 30.03.30 |
| Display: | 30.03.30 Scanner Failure |
| Description: | Scanner Failure. Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor. |
| Remedy: | 1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the SCB. 5. Replace the scanner. |
| Error code: | 30.03.45 |
| Display: | 30.03.45 Scanner Error To continue turn off then on |
| Description: | Scanner Error To continue turn off then on. Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor. |
| Remedy: | 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the Scanner control board (SCB). 4. Replace the scanner assembly. |
| Error code: | 31.01.02 |
| Display: | 31.01.02 Jam in document feeder |
| Description: | ‘Jam in document feeder’ occurs when a page is picked, but gets jammed somewhere inside the document feeder. |
| Remedy: | 1. Check the ADF float to verify it is properly positioned a. Push on the float. If properly installed it should spring back. If it does not, verify the latch at the top is snapped into position. b. Check the location of the small Mylar tabs. If the tabs are blocking the paper path, push gently on the tab to place it in the proper position behind the white foam reflector 2. If the 30.01.02 message cannot be cleared, a sensor might still be blocked by a piece of paper. There are two other sensors used to detect media jammed in the document feeder. Continue with the following troubleshooting. Troubleshooting the internal jam sensors There are two other sensors that need to be checked when a 31.01.02 is persistent. The feed sensor is located in the paper path just before the ADF float. The exit sensor is located just after the ADF float. A business card can be used to “flush” the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam indication. If either sensor is found defective, the ADF must be replaced. a. Open the ADF top cover and insert a business card from above to clear the feed sensor. b. Insert a business card from below to clear the exit sensor. |
| Error code: | 31.01.03 |
| Display: | 31.01.03 Document feeder pick error |
| Description: | Document feeder pick error. The document feeder cannot pick up paper. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 3. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.03.30 |
| Display: | 31.03.30 Document feeder pick motor error |
| Description: | Document feeder pick motor error. The document feeder pick motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly. |
| Error code: | 31.03.31 |
| Display: | 31.03.31 Document feeder motor stall |
| Description: | Document feeder motor stall. The document feeder feed motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly. |
| Error code: | 31.03.32 |
| Display: | 31.03.32 |
| Description: | The document feeder de-skew motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly. |
| Error code: | 31.08.A1 |
| Display: | 31.08.A1 |
| Description: | An initialization occurred after an abnormal product shutdown. |
| Remedy: | No action necessary. |
| Error code: | 31.08.A2 |
| Display: | 31.08.A2 |
| Description: | A normal shutdown has occurred. |
| Remedy: | No action necessary. |
| Error code: | 31.08.A3 |
| Display: | 31.08.A3 |
| Description: | A normal initialization has occurred. |
| Remedy: | No action necessary. |
| Error code: | 31.13.01 |
| Display: | 31.13.01 |
| Description: | Document feeder job error, pick error. Paper pick was initiated, but the page didn`t did not make it to the pick success sensor. |
| Remedy: | 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.02 |
| Display: | 31.13.02 |
| Description: | Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path. |
| Remedy: | 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace the sensor. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly. |
| Error code: | 31.13.13 |
| Display: | 31.13.13 |
| Description: | The document feeder jam access door is open. |
| Remedy: | 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder assembly. IMPORTANT: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3). |
| Error code: | 31.13.14 |
| Display: | 31.13.14 |
| Description: | Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning. |
| Remedy: | 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).6. Re-seat the document feeder to the scanner control board (SCB).7. Replace the document feeder assembly. |
| Error code: | 31.13.15 |
| Display: | 31.13.15 |
| Description: | This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew sensor. |
| Remedy: | 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder assembly. |
| Error code: | 32.08.XX |
| Display: | 32.08.XX Error Messages |
| Description: | 32.08.A1 Shutdown event-boot after abnormal shutdown 32.08.A2 Boot from normal shutdown event 32.08.A3 Regular boot event |
| Remedy: | No action necessary. |
| Error code: | 32.1C.XX |
| Display: | 32.1C.XX |
| Description: | XX 32.1C.05 (event code) The restore job ticket was submitted with invalid credentials.32.1C.06 (event code) The backup job ticket was submitted with invalid credentials.32.1C.07 (event code) Backup restore permissions error. There was an error during the creation, read, or write of the restore file.32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file.32.1C.09 (event code) Tried to restore a backup file that was not valid for this product. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0A (event code) Backup file is invalid. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present.32.1C.0D (event code) Backup/restore failed, auto-reboot failed, or the product might be busy.32.1C.11 (event code) Backup/restore timeout while communicating with the engine. The backup was aborted because the product is busy.32.1C.13 (event code) and 32.1C.14 (event code) Not enough space exists to perform the backup. The backup was aborted because the disk is at a critical level or full. Scheduled backup failure.32.1C.15 (event code) Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature.32.1C.2E (event code) The restore was aborted because the product is busy.32.1C.2F (event code) Reset failure32.1C.40 (event code) The backup operation completed successfully (informational).32.1C.41 (event code) The backup operation encountered an error (informational).32.1C.42 (event code) The backup operation completed, but with a warning message (informational).32.1C.43 (event code) A component in the backup file is not supported by the current version of firmware and will not be restored (informational).32.1C.44 (event code) A component in the backup file is not transferable to another product and will not be restored (informational). 32.1C.45 (event code) Some data was not included in the backup file (informational).32.1C.46 (event code) An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational).32.1C.47 (event code) Some data was not restored from the backup file (informational).32.1C.48 (event code) The backup job ticket was submitted using an invalid network path.32.1C.49 (event code) The backup job ticket was submitted with a bad encryption.32.1C.4A (event code) An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.32.1C.56 (event code) Reset aborted. Backup/restore in progress (informational).32.1C.57 (event code) Reset aborted (informational).32.1C.58 (event code) Unknown reset error (informational).32.1C.60 (event code) The restore operation completed successfully (informational).32.1C.61 (event code) The restore operation encountered an error.32.1C.62 (event code) The restore operation completed, but with a warning message.32.1C.68 (event code) The restore job ticket was submitted using an invalid network path.32.1C.69 (event code) The restore job ticket was submitted with a bad encryption personal identification number (PIN).32.1C.6A (event code) An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file. 32.1C.6D (event code) An unusual error occurred when running the restore. |
| Remedy: | 32.1C.05 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.06 (event code) Verify the credentials that were submitted. Check the domain, user name, and password.32.1C.07 (event code) Retry the job.32.1C.08 (event code)• Retry the job.• Remove stored jobs and retry.• Use a larger capacity storage device.• Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings.32.1C.09 (event code) Use a valid backup file.32.1C.0A (event code) Use a valid backup file. Reboot, and then observe the state of the product. If the error persists, perform a partition clean from the Preboot menu.32.1C.0D (event code) Reboot, and then retry the backup/restore.32.1C.11 (event code) Wait until the product is idle, and then try again.32.1C.13 (event code) and 32.1C.14 (event code) Free up disk space, and then try again.32.1C.15 (event code) - Use the current backup file.32.1C.2E (event code) Wait until the product is idle, and then try again. Turn the product off then on, and then retry.32.1C.2F (event code) Turn the product off then on, and then retry.32.1C.40 (event code) No action necessary.32.1C.41 (event code) No action necessary.32.1C.42 (event code) No action necessary.32.1C.43 (event code) No action necessary.32.1C.44 (event code) No action necessary.32.1C.45 (event code) No action necessary.32.1C.46 (event code) No action necessary.32.1C.47 (event code) No action necessary.32.1C.48 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exists. Check that the user has permission to access the share on the provided server.32.1C.49 (event code) Verify that the encryption personal identification number (PIN) meets the restrictions for the product.32.1C.4A (event code) Retry the job. If this does not resolve the issue, turn the product off then on again and retry the job. If the error persists, perform a Partial Clean using the Preboot menu.32.1C.56 (event code) No action necessary.32.1C.57 (event code) No action necessary.32.1C.58 (event code) No action necessary.32.1C.60 (event code) No action necessary.32.1C.61 (event code) Review the error log to see specific details about the failure.32.1C.62 (event code) Review the error log to see specific details about the failure.32.1C.68 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exist. Check that the user has permission to access the share on the provided server. Check that the path includes the compressed (ZIP) file name as part of the path32.1C.69 (event code) Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.32.1C.6A (event code) Retry the job.32.1C.6D (event code) Retry the job. |
| Error code: | 40.00.01 |
| Display: | 40.00.01 USB I/O buffer overflow To continue, touch “OK” |
| Description: | USB I/O buffer overflow To continue, touch “OK” The USB buffer has overflowed. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration. |
| Error code: | 40.00.02 |
| Display: | 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” |
| Description: | Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. |
| Remedy: | 1. Touch the OK button to print the transferred date (some data might be lost).2. Check the host configuration. |
| Error code: | 40.00.03 |
| Display: | 40.00.03 EIO <X> buffer overflow To continue, touch “OK” |
| Description: | EIO <X> buffer overflow To continue, touch “OK” Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use. |
| Remedy: | Touch the OK button to print the transferred date (some data might be lost). |
| Error code: | 40.00.04 |
| Display: | 40.00.04 EIO <X> bad transmission To continue, touch “OK” |
| Description: | EIO <X> bad transmission To continue, touch “OK” The connection between the product and the USB device has been broken. |
| Remedy: | 1. Touch the OK button to clear the error message and continue printing.2. Remove, and then reinstall the USB device. |
| Error code: | 40.00.05 |
| Display: | 40.00.05 Embedded I/O bad transmission To continue, touch “OK” |
| Description: | Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed. |
| Remedy: | 1. Touch the OK button to clear the error message (data will be lost).2. Install the USB device. |
| Error code: | 40.08.0X |
| Display: | 40.08.0X USB storage accessory removed |
| Description: | USB storage accessory removed X = 0 or 1; information code. Secure file erase is enabled. |
| Remedy: | No action necessary. |
| Error code: | 40.0X.05 |
| Display: | 40.0X.05 USB storage accessory removed |
| Description: | USB storage accessory removed X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed. |
| Remedy: | No action necessary. |
| Error code: | 41.01.YZ |
| Display: | 41.01.YZ |
| Description: | Event log error message: 41.01.YZ. An unknown misprint error occurred on the printer. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplex |
| Remedy: | 1. Touch OK to clear the error.2. If the error is not cleared, Turn the printer off, and then on again.3. If the error returns, check the wire harness from the laser scanner to the DC controller.4. If the error persists, replace the laser/scanner assembly.5. Replace the DC controller. |
| Error code: | 41.02.00 |
| Display: | 41.02.00 Error |
| Description: | A beam detected misprint error occurred. |
| Remedy: | 1. To clear the error message, touch OK.2. If the error persists, turn the printer off, and then on again.3. Verify that the toner cartridge is in good condition and the shutter works properly. Swap toner cartridge to test as needed.4. If the error returns, check the wire harness from the laser/scanners to the DC controller.5. If the error persists, replace the laser scanner assembly and the Laser Scanner Cable. |
| Error code: | 41.03.FZ |
| Display: | 41.03.FZ Unknown Misprint Error |
| Description: | This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray. The error will be one of the following:ВЃ • 41.03.F0 • 41.03.F1ВЃ • 41.03.F2ВЃ • 41.03.F3ВЃ • 41.03.F4 • 41.03.F5ВЃ • 41.03.FD |
| Remedy: | 1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray.3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, elevate issue for printer replacement. |
| Error code: | 41.03.YZ |
| Display: | 41.03.YZ Unexpected size in tray <X> |
| Description: | Unexpected size in tray <X> The product detected a different paper size than expected. Y = Type, Z = Tray• Y = 0 Size mismatch. Detected media is longer or shorter than expected.• Y = A Size mismatch. Detected media too long.• Y = B Size mismatch. Detected media too short.• Y = C Size mismatch. Inter-page gap error.• Z = D Source is the duplexer.• Z = 1 Source is Tray 1.• Z = 2 Source is Tray 2.• Z = 3 Source is Tray 3. |
| Remedy: | 1. Touch OK to use another tray.2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.3. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.4. If the issue persists, replace the Mech kit. |
| Error code: | 41.04.00 |
| Display: | 41.04.00 Printer Error |
| Description: | A printer error occurred: No video sync 4. |
| Remedy: | 1. Turn the product off, and then on again. 2. Resend the print job. 3. Swap out or reseat the toner cartridge to test it. 4. Check the toner cartridge before replacing any other parts (HP original?, connectors, etc.). 5. Reseat the connections to the laser/scanner and the DC controller. 6. If the error persists, replace the laser/scanner. 7. Replace the upper cable guide assembly. 8. Replace the DC controller. |
| Error code: | 41.05.YZ |
| Display: | 41.05.YZ Unexpected type in tray <X> |
| Description: | The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode |
| Remedy: | 1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.4. Clean the Media sensor.5. If the error persists, elevate issue for printer replacement. |
| Error code: | 41.XX.YZ |
| Display: | 41.XX.YZ Error To continue, touch “OK” |
| Description: | This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A printer error has occurred. XX = error type Y = fuser mode Z = input tray • XX = 02 Beam detect misprint • XX = 09 Sub thermistor abnormally high • XX = 10 Pickup failure. • XX = 11 Illegal Duplex. • XX = 18 Scan line inclination adjustment • XX = 20 Image drum HV • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0 Envelope feeder • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 4 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • D Duplexer |
| Remedy: | 1. To clear the message, touch the OK button.2. If the message displays again, turn the printer off, and then on again.3. If the error persists, replace the DC Controller PCA. |
| Error code: | 42.XX.YY |
| Display: | 42.XX.YY Error Event Log message |
| Description: | Error Event Log message Internal system failure. |
| Remedy: | 1. Turn the product off, then on, and then retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 44.01.XX |
| Display: | 44.01.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A digital send error has occurred. |
| Remedy: | Try to send the job again. No action necessary. This error message should automatically clear. |
| Error code: | 44.03.XX |
| Display: | 44.03.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A digital send error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.10.XX |
| Display: | 44.10.XX Error Event log message (MFP Only) |
| Description: | Error Event log message (Multifunction product only.) A send to email error has occurred. |
| Remedy: | Try to send the job again. Check the Digital Send configuration. |
| Error code: | 44.34.XX |
| Display: | 44.34.XX Error Event log message |
| Description: | Error Event log message (Multifunction product only.) A fax error has occurred. |
| Remedy: | 1. Try to send the job again.2. Check the fax configuration |
| Error code: | 44.92.XX |
| Display: | 44.92.XX Error Event log message |
| Description: | A fax error has occurred. |
| Remedy: | 1. Try to send the job again.2. Check the fax settings to make sure they are set to the proper settings for the environment.3. If the issue persists, see document - “Solve fax problem” for additional fax troubleshooting information. |
| Error code: | 47.00.XX |
| Display: | 47.00.XX |
| Description: | Back channel internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.01.XX |
| Display: | 47.01.XX |
| Description: | Image transformer internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.02.XX |
| Display: | 47.02.XX |
| Description: | Job parser internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.03.XX |
| Display: | 47.03.XX |
| Description: | Print job internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.04.XX |
| Display: | 47.04.XX |
| Description: | Print spooler 9100 internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.05.00 |
| Display: | 47.05.00 |
| Description: | Print spooler framework internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.06.XX |
| Display: | 47.06.XX |
| Description: | Print application internal error. |
| Remedy: | 1. Turn the product off, and then on again.2. Resend the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu. |
| Error code: | 47.WX.YZ |
| Display: | 47.WX.YZ Printer Calibration Failed To continue, touch “OK” |
| Description: | Printer Calibration Failed To continue, touch gOKh The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event• 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization• 47.FC.01 (event code) CPR Store Image failure• 47.FC.02 (event code) CPR Image not found• 47.FC.03 (event code) CPR Print engine execution failure• 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization• 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure• 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found• 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure• 47.FC.20 (event code) Error Diffusion Image not found at system initialization• 47.FC.21 (event code) Error Diffusion Store image failure • 47.FC.22 (event code) Error Diffusion Image not found• 47.FC.23 Error Diffusion Print engine execution failure• 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization• 47.FC.31 (event code) Drum Speed Adjustment Store image failure• 47.FC.32 (event code) Drum Speed Adjustment Image not found• 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure• 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization• 47.FC.41 (event code) Pulse Width Modulation Store image failure• 47.FC.42 (event code) Pulse Width Modulation Image not found• 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure |
| Remedy: | 1. Turn the product off, and then on again.2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following.• In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device3. If the error persists, reload the firmware.4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware. |
| Error code: | 48.XX.YY |
| Display: | 48.XX.YY |
| Description: | A job framework internal error has occurred. |
| Remedy: | 1. No action should be necessary.2. If the error persists, upgrade the product firmware.3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”. |
| Error code: | 49.XX.YY |
| Display: | 49 Error, Turn off then on |
| Description: | Error To continue turn off then on A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product`s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent). |
| Error code: | 50.1BX.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | High fuser temperature 3 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off |
| Remedy: | 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Check the paper type setting in the product control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used. 3. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 4. If the issue persists, replace the fuser. 5. If the issue persists, replace the low voltage power supply assembly. |
| Error code: | 50.1X.YZ |
| Display: | 50.1X.YZ Fuser Error |
| Description: | Low fuser temperature. Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn the printer off. 2. Remove the fuser. Check the connector (J290–291) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reconnect the connector (J132 and J152) on the DC Controller PCA. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.2X.YZ |
| Display: | 50.2X.YZ Fuser Error |
| Description: | Fuser warm up failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. If the error returns, unplug the device from any power-strips or uninterrupted power supplies and plug directly in to a wall socket. 3. If error returns, power off the unit and wait till fuser has cooled. 4. Remove the fuser and check fuser for damage or obstructions. Reinstall or replace fuser as needed. 5. Check the connector (J132 and J152) between the fuser and the DC controller PCA. 6. If the error persists, replace the fuser and then replace the fuser power supply assmebly if needed or if the fuser has already been replaced. 7. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.3X.YZ |
| Display: | 50.3X.YZ Fuser Error |
| Description: | High Fuser temperature. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Reinstall the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 2. Check the connector (J132 and J152) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the fuser power supply assembly. 5. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.4X.YZ |
| Display: | 50.4X.YZ Fuser Error |
| Description: | Drive circuit fault. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Check the power source. Make sure the power source meets printer requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect connectors (J132 and J152) on the DC controller PCA. 3. If the error persists, replace the fuser power supply assembly. 4. If issue persists, elevate the issue for possible printer replacement. |
| Error code: | 50.6X.YZ |
| Display: | 50.6X.YZ Fuser Error |
| Description: | Fuser error. Fuser open error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Ensure the media type and fuser mode are correctly set for the paper being used. 2. turn the printer off. remove the fuser. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser. 3. Reinstall the fuser and turn the printer back on. 4. Reconnect connectors (J132 and J152) on the DC controller PCA. 5. Replace the fuser. 6. If the error persists, replace the power supply unit. |
| Error code: | 50.7X.YZ |
| Display: | 50.7X.YZ Fuser Error |
| Description: | Fuser Pressure release failure. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. Resend job. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. |
| Error code: | 50.8X.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | Low fuser temperature 2 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off |
| Remedy: | 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the product has been serviced previously, check the connectors (J219 and J206) on the DC controller PCA and the connectors (J90 and J91) on the power line between the low voltage power supply assembly and the fuser. 6. If the issue persists, replace the fuser. 7. If the issue persists, replace the low voltage power supply assembly. |
| Error code: | 50.9X.YZ |
| Display: | 50.9X.YZ Fuser Error |
| Description: | Low fuser temp error. X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state |
| Remedy: | 1. Turn printer power off and then back on again. 2. Ensure media type and fuser mode are correct for media being used. 3. If error returns, power off the unit and wait till fuser cooled. 4. Remove fuser and check fuser for damage or obstructions. 5. Re-Install fuser and test. 6. If the error persists, replace the fuser assembly. 7. If error returns, replace the power supply unit. 8. If error returns, replace the DC controller PC board assembly. |
| Error code: | 50.AX.YZ |
| Display: | 50.WX.YZ Fuser error To continue turn off then on |
| Description: | Low fuser temperature 3 The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. Fuser Modes • 0 = Photo Media 1, 2, 3 • 1 = Normal.Auto Sense • 2 = Normal • 3 = Light 1 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy Film • B = Transparency • C = Label • D = Envelope 1 • E = Rough Sleep States • 0 = Printing • 1 = Standby level 1 (no temperature control) • 2 = Standby level 2 (high temperature control) • 3 = Standby level 3 (middle temperature control) • 4 = Standby level 2 (low temperature control) • 5 = Middle sleep • 6 = Deep sleep • F = Power off |
| Remedy: | 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the product power source. Make sure that the power source meets product requirements. Make sure that the product is the only device using the circuit. 4. Check the connector (J514) between the fuser and the printer. If it is damaged, replace the fuser connector assembly or fuser. 5. If the issue persists, replace the fuser. |
| Error code: | 51.00.10 |
| Display: | 51.00.10 |
| Description: | Laser/scanner error. Laser Scanner beam detect error. |
| Remedy: | 1. Reconnect connector (J811/J851) on the laser/scanner. 2. Reconnect connectors (J161) on the DC controller. 3. If the error persists, replace the laser/scanner. |
| Error code: | 51.00.19 |
| Display: | 51.00.19 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 51.00.20 |
| Display: | 51.00.20 Laser Scanner Error - Laser malfunction Sens |
| Description: | A printer laser scanner error occurred. |
| Remedy: | 1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller. |
| Error code: | 52.00.00 |
| Display: | 52.00.00 Scanner Startup error |
| Description: | A printer laser scanner startup error occurred. |
| Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
| Error code: | 52.00.20 |
| Display: | 52.00.20 Scanner Rotation error |
| Description: | A printer laser scanner rotation error occurred. |
| Remedy: | 1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller. |
| Error code: | 54.00.03 |
| Display: | 54.00.03 (EVENT LOG ONLY) |
| Description: | Environmental sensor abnormality warning |
| Remedy: | 1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly. |
| Error code: | 54.06.21 |
| Display: | 54.06.21 error |
| Description: | A sensor error has occurred. Primary laser/scanner beam detect abnormality. |
| Remedy: | 1. Turn the printer off, and then on. 2. If the printer has had parts removed or replace, check the connector (J161 and J162) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly. |
| Error code: | 55.00.0 |
| Display: | 55.00.01 DC controller error |
| Description: | DC controller PCA error occurred. DC controller memory error |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA. |
| Error code: | 55.00.03 |
| Display: | 55.00.03 DC controller error |
| Description: | DC controller PCA error occurred. DC controller no engine response |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA. |
| Error code: | 55.00.04 |
| Display: | 55.00.04 DC controller error |
| Description: | DC controller PCA error occurred. DC controller communications timeout |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA. |
| Error code: | 55.01.06 |
| Display: | 55.01.06 |
| Description: | NVRAM memory data error warning DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller. |
| Remedy: | 1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter. |
| Error code: | 55.02.06 |
| Display: | 55.02.06 |
| Description: | NVRAM memory access error warning DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller. |
| Remedy: | 1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter. |
| Error code: | 56.00.YY |
| Display: | 56.00.YY Error |
| Description: | Optional paper trays communication error occurred. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. |
| Error code: | 57.00.01 |
| Display: | 57.00.01 to.continue.off.on |
| Description: | Main fan (FM1) failure. |
| Remedy: | 1. Turn the printer off, and then on. Listen for fan noise on the right side of the printer. If no noise is heard, replace the main fan (FM1). 2. If the fan has been removed or replaced, check the connector (J372 and J341) on the High voltage PCA and (J133) on the DC controller PCA. 3. If the error persists, replace the main fan (FN101). |
| Error code: | 57.00.02 |
| Display: | 57.00.02 to.continue.off.on |
| Description: | Sub fan (FM2) failure. |
| Remedy: | 1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer. The fan should turn on approximately 1.5 minutes after power on. 2. If no noise is heard, replace fan FM2. 3. If the fan has been removed or replaced, check connector J661 on the sub fan and J147 on the DC Controller. |
| Error code: | 57.00.03 |
| Display: | 57.00.03 Error To continue turn off then on |
| Description: | Rear delivery fan (FM-3B) malfunction (M830 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.. |
| Error code: | 57.00.04 |
| Display: | 57.00.04 Error To continue turn off then on |
| Description: | Front delivery fan (FM-4B) malfunction (M830 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455B and J1451B) on the intermediate PCA, relay connector (J1451), and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly. |
| Error code: | 57.00.05 |
| Display: | 57.00.05 Error To continue turn off then on |
| Description: | Cartridge fan (FM-5) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the right side, upper back of the product just above Tray 1. 3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected correctly and undamaged. 4. If the error persists, replace the cartridge fan assembly (FM5) |
| Error code: | 57.00.06 |
| Display: | 57.00.06 Error To continue turn off then on |
| Description: | Center delivery fan (FM-6) (M806 only) |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper center of the product. 3. If no noise is heard, make sure that the connector (J205) on the DC controller PCA and connectors (J1451 and J1454) on the intermediate PCA are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly. |
| Error code: | 57.00.07 |
| Display: | 57.00.07 Error To continue turn off then on |
| Description: | Rear edge cooling fan (FM-7) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly. |
| Error code: | 57.00.08 |
| Display: | 57.00.08 Error To continue turn off then on |
| Description: | Front edge cooling fan (FM-8) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly. |
| Error code: | 57.00.09 |
| Display: | 57.00.09 Error To continue turn off then on |
| Description: | Condensation prevention fan (FM-9) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Listen for fan noise at the rear panel, left center of the product. 3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and intermediate connector (J26) are connected correctly and undamaged. 4. If the error persists, replace the condensation prevention fan FM-9. |
| Error code: | 57.00.10 |
| Display: | 57.00.10 Error To continue turn off then on |
| Description: | Duplex fan (FM-2001) malfunction |
| Remedy: | 1. Turn the product off, and then on. 2. Remove and reinstall the duplex unit to ensure a proper connection. 3. If the error persists, replace the duplex unit. |
| Error code: | 59.00.30 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
| Error code: | 59.00.40 |
| Display: | 59.00.YY Error - To.continue.off.on |
| Description: | A motor error has occurred. • YY = Motor |
| Remedy: | Fuser motor (M1) failure. 1. Use the fuser motor (M1) drive test in the Component test to verify that the motor is properly functioning. If test fails, replace the fuser. 2. If the motor has been removed or replaced, check connector J712 on the fuser motor M1 and connector J146 on the DC Controller. 3. If the error persists, replace the fuser motor M1. |
| Error code: | 59.05.50 |
| Display: | 59.05.50 |
| Description: | A printer motor error occurred. Main motor error. Drum motor start up error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 59.05.60 |
| Display: | 59.05.60 |
| Description: | A printer motor error occurred. Main motor error. Drum motor rotation error |
| Remedy: | 1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l |
| Error code: | 60.00.02 |
| Display: | 60.00.02 Tray 2 lifting error |
| Description: | Lifter driver assembly Tray 2 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2). |
| Error code: | 60.00.03 |
| Display: | 60.00.03 Tray 3 lifting error |
| Description: | Lifter driver assembly Tray 3 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d |
| Error code: | 60.00.04 |
| Display: | 60.00.04 Tray 4 lifting error |
| Description: | Lifter driver assembly Tray 4 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 4 paper (PS3101 and PS3103) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906. 4. If the error persists, replace the lifter drive assembly (Tray 4).y (T |
| Error code: | 60.00.05 |
| Display: | 60.00.05 Tray 5 lifting error |
| Description: | Lifter driver assembly Tray 5 failure A tray lift motor error has occurred. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 5 paper (PS3201 and PS3203) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3015) on the HCI controller PCA J917. 4. If the error persists, replace the lifter drive assembly (Tray 5). |
| Error code: | 62.00.00 |
| Display: | 62.00.00 To continue turn off the on. |
| Description: | Internal system failure. |
| Remedy: | Turn the printer off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. |
| Error code: | 65.X0.AZ |
| Display: | 65.X0.AZ Error Messages |
| Description: | 65.80.A0, 65.80.A1: Output accessory Failure Output accessory disconnected. An external paper handling accessory connection has been interrupted. |
| Remedy: | 1. Turn the product off.2. Make sure that the communication cable from the finisher to the engine is installed correctly.3. Make sure that all packing materials have been removed from the paper handling accessory.4. Check the paper path for obstructions, or jammed paper.5. Turn the product on. If the error persists, replace the accessory. |
| Error code: | 66.00.20 |
| Display: | 66.00.20 |
| Description: | Over Current Error. This is an output device failure related message. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.40 |
| Display: | 66.00.40 |
| Description: | NVRAM Error. This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.50 |
| Display: | 66.00.50 |
| Description: | This is a CAN-CPU sequence error. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.77 |
| Display: | 66.00.77 |
| Description: | This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost. |
| Remedy: | 1. Turn the product off, and then on.2. Make sure that the finisher is connected correctly.3. If the error persists, replace the Stapler/Stacker Unit. |
| Error code: | 66.00.79 |
| Display: | 66.00.79 |
| Description: | This is a JetLink communication error. The product has lost JetLink communication with the output device. |
| Remedy: | 1. Turn off the product, and then disconnect the finisher.2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product.3. Reconnect the finisher to the product.4. Turn the product on.5. If the error persists, replace the stacker controller PCA or the Stapler/Stacker Unit. |
| Error code: | 66.00.8Z |
| Display: | 66.00.8Z |
| Description: | There is an issue with paper delivery. The specific message varies depending on the cause, but the solution for each message is the same. • 66.00.80: Delivery Notice with PageID = 0x00 • 66.00.81: Delivery Notice with proper PageInfo • 66.00.82: Paper delivered with unexpected timing • 66.00.83: PAGE_INFO (Change) without PAGE_INFO (New) |
| Remedy: | 1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions. |
| Error code: | 66.12.46 |
| Display: | 66.12.46 |
| Description: | Finisher - Communication Lost with Stitcher Controller PCA This error occurs when communication between the stacker-controller board and the saddle-stitchercontroller board is lost or interrupted. |
| Remedy: | 1. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Make sure that the connector J730 on the stacker controller PCA and the wiring between connector J22 on the saddle-stitcher controller PCA are fully seated and not damaged. 3. Replace the saddle-stitcher controller PCA. 4. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.40.YZ |
| Display: | 66.40.YZ |
| Description: | Punch Unit Failure The specific message varies depending on the cause, but the solution for each message is the same. • 66.40.40: Punch NVRAM error • 66.40.46: Punch Slide motor error • 66.40.50: Punch unit CPU sequence error Punch unit micro controller unable to start punch unit • 66.40.83: Punch motor failure |
| Remedy: | 1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions. |
| Error code: | 66.50.00 |
| Display: | 66.50.00 |
| Description: | Folding Unit Failure An error has occurred in the folding unit. |
| Remedy: | 1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions. |
| Error code: | 66.60.16 |
| Display: | 66.60.16 |
| Description: | Stacker Gear Change Motor Error The speed-change motor M110 and sensor PI117 are associated with this error Finisher error - speed-change motor (M110) The speed-change motor M110 and sensor PI117 are associated with this error |
| Remedy: | 1. Turn the product off and turn it on. 2. If the error continues, Verify J3 on Stacker controller PCA is seated properly. 3. Replace Speed Change Motor (M110) or corresponding assembly. |
| Error code: | 66.60.25 |
| Display: | 66.60.25 |
| Description: | Stacker Shutter Motor Error When the shutter clutch (CL101) and stack-ejection lower-roller clutch (CL102) are on, the shutter moves up (closed) when the stack-ejection motor (M102) turns forward and moves down (open, delivery enabled) when the motor turns backwards. This error occurs when the shutter home-position sensor (PI113) indicates no change when the stack-ejection motor (M102) is activated for 3 seconds, indicating the shutter is not moving. |
| Remedy: | 1. Inspect the shutter for damage. If the shutter cannot move freely, replace the shutter assembly. 2. Remove the lower guide (grate-shaped) and check sensor PI113 for damage. 3. Make sure that the sensor is securely fastened to the chassis. 4. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide and the left mechanism on the finisher chassis. 5. Make sure that connector J6 and J19 on the stacker controller PCA is fully seated and not damaged. 6. Check CL101 during operation, and make sure that it is functioning correctly by activating prior to the error. Replace CL102 if necessary. 7. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.60.27 |
| Display: | 66.60.27 |
| Description: | Stacker Align Motor Error (Front) M103 In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plats move to align each sheet of paper when it enters the processing tray. This error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor. |
| Remedy: | 1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the motor (M103). 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.60.28 |
| Display: | 66.60.28 |
| Description: | Stacker Align Motor Error (Rear) M104 In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plats move to align each sheet of paper when it enters the processing tray. This error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor. |
| Remedy: | 1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the motor (M104). 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.60.31 |
| Display: | 66.60.31 |
| Description: | BIN1 Tray Motor Error/Safety switch on - Finisher error - 1st-tray lift/lower motor (M107) This error occurs when the output bin 1 does not active the home-position sensor (PI116) when the output-bin-1-shift motor (M107) is drive for 20 seconds. NOTE: M107 moves both output bin 1 and the upper output bin that is attached to output bin 1 on the Stapler/Stacker finisher, but only output bin 1 on the Booklet Maker finisher. It also occurs when output bin 1 does not move when output-bin-1-shift motor (M107) is driven for 4 seconds. It also occurs when output-bin-1-switch (MSW103) is activated while output bin 1 is operating. NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin. |
| Remedy: | 1. Manually release output bin 1, and then position it at the midpoint of its travel area. 2. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. Test the output-bin-1.shift motor M107 using the finisher component test. 4. If output bin 1 moves during the test, continue with these steps. 5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller. 6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI114 sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI114 7. Make sure that the sensor is securely fastened to the chassis. 8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 9. Make sure that intermediate connector J1040 and J7 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. 10. If the error persists, replace sensor PI114. 11. If the error persists, replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), output-bin-1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA. If output bin 1 does not move during the test, perform the following steps. 1. Check the output-bin tracks for damage. 2. Replace the output-bin-1 assembly. NOTE: NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), outputbin- 1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. |
| Error code: | 66.60.32 |
| Display: | 66.60.32 |
| Description: | BIN2 Tray Motor Error Finisher error – 2nd-tray lift/lower motor (M108) Occurs when the output-bin 2 does not activate the home-position sensor (PI115) when the outputbin- 1-shift motor (M108) is driven for 20 seconds. Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-Area Sensor PCA when no paper has been sensed by the output-bin-2 paper sensor (PI112). NOTE: Output-bin-2 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin. Control-panel diagnostics: M108 tray 2 (output-bin 2 motor) and PI115 output-bin-2 paper-surface sensor |
| Remedy: | 1. Manually release output bin 2, and position it at the midpoint of its travel area. 2. Test the output-bin-2-shift motor M108 by using the finisher component test from the controlpanel display. • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. IF output bin 2 moves during the test, perform the following steps. 4. Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI115 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI114. 5. Make sure that the sensor is securely fastened to the chassis 6. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris 7. Verify that intermediate connector J1040 and J8 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. 8. If the error persist, replace sensor PI115 9. If the error persist, replace the output-bin-2 assembly.. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 Area Sensor PCA. 10. If output bin 2 does not move during the test, perform the following steps. 11. Check the output-bin tracks for damage. 12. Replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 Area Sensor PCA. 13. ONLYl if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. |
| Error code: | 66.60.33 |
| Display: | 66.60.33 |
| Description: | Stacker roller Lift Motor Error Finisher error - lift/lower motor (M107 or M108) This error occurs when the output-bin 1or 2 does not activate the Trays home-position sensor when the output-bin--shift motor (M107) is driven. NOTE: Output-bin home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin. |
| Remedy: | 1. Manually release the failing output bin, and position it at the midpoint of its travel area. 2. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. Test the output-bin shift motor M107 or M108 by using the finisher component test from the control-panel display. 4. If the output bin moves during the test, perform the following steps. 5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller. 6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor 7. Make sure that the sensor is securely fastened to the chassis. 8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 9. Verify that the connectors on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor 10. If the error persist, replace the output-bin assembly. |
| Error code: | 66.60.34 |
| Display: | 66.60.34 |
| Description: | Stacker Assist Motor Error In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection. Error occurs when the stacker trailing-edge guide does not leave its home position (PI109) after the stack trailing-edge motor (M109) has been turned on for 3 seconds. |
| Remedy: | 1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 2. Test trailing edge motor M109 (stack trailing-edge assist motor) 3. If the trailing-edge assist guide does not move, perform the following steps: 4. Make sure that connector J4 on the stacker controller PCA is fully seated and not damaged also check the wiring at motor M109 and sensor PI109. 5. Replace the operation-tray assembly (processing tray). 6. Only if the error persists and none of the previous steps correct the problem, replace the Stacker |
| Error code: | 66.60.48 |
| Display: | 66.60.48 |
| Description: | Stacker-CPU Communication error Occurs when the finisher`s stacker-controller board has had an internal communication problem between the two processors on the board. |
| Remedy: | 1. Make sure that the finisher is properly grounded. 2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. 3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor |
| Error code: | 66.60.50 |
| Display: | 66.60.50 |
| Description: | Stacker-CPU sequence error Occurs when the finisher`s stacker-controller board has had an internal sequence problem. |
| Remedy: | 1. Make sure that the finisher is properly grounded. 2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. 3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor |
| Error code: | 66.80.01 |
| Display: | 66.80.01 |
| Description: | Y-align malfunction In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor. |
| Remedy: | 1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032. 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.80.02 |
| Display: | 66.80.02 |
| Description: | Jogger malfunction. In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor. |
| Remedy: | 1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032. 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.80.03 |
| Display: | 66.80.03 |
| Description: | Stapler malfunction M105 Stapler mobility motor |
| Remedy: | Control panel diagnostics: M105-Staple Motor (Staple-Shift Motor) and PI110-Stapler Home Sensor (Stapler Home Position Sensor). 1. Test the upper stapler-shift motor M105 by using the finisher component test from the controlpanel display. • If the stapler unit moves correctly, proceed to the next step. • If the stapler unit does not move correctly or moves erratically, perform the following steps: a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. b. Check the FFC connectors and cable mounting areas. c. If the error persists, replace the stapler assembly. 2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the product control panel. • If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps: a. Make sure that the sensor is securely fastened to the chassis. b. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust band debris. c. Make sure that connector J5 and J6 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the sensor. d. If the error persists, replace the stapler assembly. NOTE: The stapler assembly includes the stapler-shift home position sensor PI110, stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC). |
| Error code: | 66.80.21 |
| Display: | 66.80.21 |
| Description: | Lift up malfunction |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.22 |
| Display: | 66.80.22 |
| Description: | Lift down malfunction |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.23 |
| Display: | 66.80.23 |
| Description: | Lift sensor malfunction |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.33 |
| Display: | 66.80.33 |
| Description: | Output roller malfunction |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.35 |
| Display: | 66.80.35 |
| Description: | Self priming malfunction |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.36 |
| Display: | 66.80.36 |
| Description: | Stapler Stacker motor error Finisher upper-stapler motor failure (M41) Error occurs either when the stapler does not leave stapler home position (PI120) after staple motor (M41) is driven for 0.4 seconds or when it does not return to stapler home position after the staple motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds, attempting to reach home position. NOTE: PI120 and M41 are located on the stapler assembly and can only be replaced by replacing the entire stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only (not the location of the staple on the paper). PI120 senses the home position of the stapler as it is inserting and crimping a staple only (not the location of the staple on the paper). The stapler-safety switch (MS103) assures that the stapler motor (M41) is disabled when it senses a finger might be in the stapler. |
| Remedy: | Control panel diagnostics: M41 Staple Motor (Staple-Shift Motor) and PI120 Stapler Home Sensor (Stapler Home Position Sensor). 1. Test the upper stapler-shift motor M41 using the finisher component test from the product control panel. • If the stapler unit moves correctly, proceed to the next step. • If the stapler unit does not move correctly or moves erratically, perform the following steps: a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. b. Check the FFC connectors and cable mounting areas. c. If the error persists, replace the stapler assembly. 2. Test the stapler-shift home-position sensor PI120 using the finisher component test from the product control panel. • If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps: a. Make sure that the sensor is securely fastened to the chassis. b. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust band debris. c. Make sure that connector J5 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the sensor. d. If the error persists, replace the stapler assembly. NOTE: The stapler assembly includes the stapler-shift home position sensor PI120, stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC). |
| Error code: | 66.80.38 |
| Display: | 66.80.38 |
| Description: | Stacker Stapler Mechanism Failed Occurs when stapler-alignment-interference sensor (PI116) is activated, signaling that the stapler unit is not in its proper position for stapling to occur. This is to prevent damage to stapler from occurring when stapler is positioned over one of the three stoppers when the signal to staple has been sent. |
| Remedy: | 1. If the stapler unite does not move correctly or moves erratically, check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. 2. If the stacker controller PCA was recently replaced, adjust the staple alignment and staple position. 3. If the stapler is not positioned over a stopper when this error occurs, perform the following steps: a. Make sure that the stapler unit is correctly mounted and securely fastened to the base. b. Make sure that the sensor is not obstructed or damaged. Make sure that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body. c. If the error persists, replace the stapler subassembly. NOTE: The stapler subassembly includes the stapler unit and base. |
| Error code: | 66.80.46 |
| Display: | 66.80.46 |
| Description: | Stacker Staple Slide motor error Finisher upper stapler shift motor failure (M105). This error occurs when the stapler does not leave the stapler-shift home-position sensor (PI110) after the stapler-shift motor (M105) has driven for 5 seconds. This error also occurs when the stapler fails to return to the stapler-shift home-position sensor (PI110) after the stapler-shift motor (M105) has driven for 20 seconds. |
| Remedy: | Control panel diagnostics: M105 Staple Motor (Staple-Shift Motor) and PI110 Stapler Home Sensor (Stapler Home Position Sensor). 1. Test the upper stapler-shift motor M105 using the finisher component test from the product control panel. • If the stapler unit moves correctly, proceed to the next step. • If the stapler unit does not move correctly or moves erratically, perform the following steps: a. Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. b. Check the FFC connectors and cable mounting areas. c. If the error persists, replace the stapler assembly. 2. Test the stapler-shift home-position sensor PI110 using the finisher component test from the product control panel. • If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps: a. Make sure that the sensor is securely fastened to the chassis. b. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust band debris. c. Make sure that connector J6 and interconnect J1040 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the sensor. d. If the error persists, replace the stapler assembly. NOTE: The stapler assembly includes the stapler-shift home position sensor PI110 stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC). |
| Error code: | 66.80.51 |
| Display: | 66.80.51 |
| Description: | System error (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.55 |
| Display: | 66.80.55 |
| Description: | System error 5 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.56 |
| Display: | 66.80.56 |
| Description: | System error 6 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.57 |
| Display: | 66.80.57 |
| Description: | System error 7 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.58 |
| Display: | 66.80.58 |
| Description: | System error 8 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.59 |
| Display: | 66.80.59 |
| Description: | System error 9 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.60 |
| Display: | 66.80.60 |
| Description: | System error 10 (inter-page delay mismatch) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.61 |
| Display: | 66.80.61 |
| Description: | System error 11 (lifter task trouble) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.62 |
| Display: | 66.80.62 |
| Description: | System error 12 (inter-page delay mismatch) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.63 |
| Display: | 66.80.63 |
| Description: | System error 13 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.64 |
| Display: | 66.80.64 |
| Description: | System error 14 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.65 |
| Display: | 66.80.65 |
| Description: | System error 15 (FW error) |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.70 |
| Display: | 66.80.70 |
| Description: | Page-info in flush |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.71 |
| Display: | 66.80.71 |
| Description: | Flush request in PDLV |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.72 |
| Display: | 66.80.72 |
| Description: | Delivery notice error |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.73 |
| Display: | 66.80.73 |
| Description: | Flush request in checking paper path |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.74 |
| Display: | 66.80.74 |
| Description: | Checking paper path start in PDLV |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.75 |
| Display: | 66.80.75 |
| Description: | Flush request in flush |
| Remedy: | Turn the product off, and then on. |
| Error code: | 66.80.76 |
| Display: | 66.80.76 |
| Description: | Non-flush complete |
| Remedy: | 1. Follow the instructions in online help. 2. Turn he product off and turn it on. 3. If the error continues |
| Error code: | 66.90.10 |
| Display: | 66.90.10 |
| Description: | Booklet Interlock Switch Error There are three switches in the Booklet Maker finisher: SW1 (the saddle-guide switch also known as the inlet-door switch), SW3 (the booklet-ejection-door switch), and MS31 (the front-door switch). The Stapler/Stacker finisher only has one switch, MS31 for the front door of the finisher. All three switches detect if the associated door or guide plate is open or closed. Each one of the switches also has a sensor (SW1/PI9, SW3/PI3, and MS31/PI32) that acts as a backup and detects the same information as the switches. The error occurs when all the doors and guides are closed and there is a mismatch in readings between the sensors and the switches. For example, the front door finisher door is closed, PI32 senses the door is closed, but MS31 senses the door is still open Associated finisher door and guide switches and sensors are as follows: • Saddle-guide switch SW1 and saddle-guide sensor PI9 • Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3 • Front-door switch MS31 and front-door sensor PI32 |
| Remedy: | Control panel diagnostics: PI32 (front-door-1 sensor), PI3 (booklet door-1 sensor, also known as booklet-delivery-door sensor), PI9 (front-door-2 sensor, also known as the saddle-guide-door sensor or inlet-door sensor), SW3 (booklet-door 2). 1. Using the diagnostic tests from the product control panel, try to isolate which door or guide and sensor is causing the error. 2. Make sure that the sensors are securely fastened to the chassis. 3. Check the switches and sensors for damage and clean the sensors by gently blowing clean air into the sensor to remove dust and debris. 4. Check the wiring at the switches and sensors. 5. Check the tabs that activate the switches and sensors on the doors and guides for damage. Make sure that the tabs are aligned with the switches and sensors. Replace the doors and guides as necessary. 6. Make sure that the following connectors are fully seated and not damaged: • Stack controller PCA • J719 (MS31) • J707 (PI32) • Saddle-stitcher controller PCA • J4 (SW1) • J10 (PI9) • J4 (SW3) • J11 (PI3) 7. If the error persists, replace the PCA (stacker controller PCA or saddle-stitcher controller PCA) that is associated with the failed switch/sensor. |
| Error code: | 66.90.29 |
| Display: | 66.90.29 |
| Description: | Booklet Staple Motor Error (Rear) The Booklet Maker stitch staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of the rear-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW5, the stitch motor (M6) is also part of the overall stitch stapler unit and replacement requires the replacement of the saddle-stapler assembly. This error occurs when the rear booklet-maker-stapler stitching-home-position sensor (SW5) does not turn on when the stitch motor (rear) (M6) has driven forward for 0.5 seconds. This error also occurs when the rear booklet-maker-stapler stitching-home-position sensor (SW5) does not turn off when the stitch motor (rear) (M6) has driven forward for 0.5 seconds. |
| Remedy: | 1. Check the rear-stitch stapler for jammed staples. 2. Clear jammed staples, and then check the staple unit for damage. Retest the stapler. • If the error continues, check the following items: a. Make sure that HP-approved staples are used. b. Replace the staple cartridge with one containing HP-approved staples. c. If the error continues, replace the saddle-stapler assembly. • If the error persists, but no damage is found, proceed to the next step. 3. Make sure that connector J8 on the saddle-stitcher controller PCA is fully seated and not damaged. 4. Check the wiring at the rear-saddle-stitch stapler and the saddle-stapler assembly for damage and correct seating. 5. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for damage and foreign material, as well as for correct seating with the saddle-stitch-stapler assembly. 6. If the error persists, replace the saddle-stitcher controller PCA. 5. |
| Error code: | 66.90.30 |
| Display: | 66.90.30 |
| Description: | Booklet Staple Motor Error (Front) The Booklet Maker stitch staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of the front-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW7, the stitch motor (M7) is also part of the overall stitch stapler unit and replacement requires the replacement of the saddle-stapler assembly. This error occurs when the front booklet-maker-stapler stitching-home-position sensor (SW7) does not turn on when the stitch motor (front) (M7) has driven forward for 0.5 seconds. This error also occurs when the front booklet-maker-stapler stitching-home-position sensor (SW7) does not turn off when the stitch motor (front) (M7) has driven forward for 0.5 seconds. |
| Remedy: | 1. Check the front-stitch stapler for jammed staples. 2. Clear jammed staples, and then check the staple unit for damage. Retest the stapler. • If the error continues, check the following items: a. Make sure that HP-approved staples are used. b. Replace the staple cartridge with one containing HP-approved staples. c. If the error continues, replace the saddle-stapler assembly. • If the error persists, but no damage is found, proceed to the next step. 3. Make sure that connector J8 on the saddle-stitcher controller PCA is fully seated and not damaged. 4. Check the wiring at the front-saddle-stitch stapler and the saddle-stapler assembly for damage and correct seating. 5. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for damage and foreign material, as well as for correct seating with the saddle-stitch-stapler assembly. 6. If the error persists, replace the saddle-stitcher controller PCA. |
| Error code: | 66.90.41 |
| Display: | 66.90.41 |
| Description: | Booklet Nip Motor Error The paper-fold motor (M2), which is located in the booklet making area of the finisher, drives the rotation of the folding rollers to create desired fold in the paper. The error occurs when the number of pulses by the paper-fold-motor clock sensor (PI4) is less than the expected standard value. This error also occurs when the status of the paper-fold home-position sensor (PI21) does not change when the paper-fold motor (M2) has driven for 3 seconds. |
| Remedy: | 1. Check the area around the folding rollers for a jam. 2. Test the paper-fold motor M2 using the finisher component test from the product control panel. • If the folding rollers rotate correctly, perform the following steps: a. Check sensor PI4 and sensor PI21 for damage. b. Make sure that the sensor flags are not damaged, move freely, and are correctly aligned with the PI48 and PI21 sensor bodies. c. Make sure that the sensors are securely fastened to the chassis. d. Carefully clean each sensor body with a clean, lint-free cloth, or gently blow clean air across each sensor to remove dust and debris. e. Make sure that connector J3 on the saddle-stitcher controller PCA is fully seated and not damaged. Check the wiring at the PI4 sensor. f. Make sure that connector J18 on the saddle-stitcher controller PCA is fully seated and not damaged. Check the wiring at the PI21 sensor. g. If the error persists, replace sensor PI4 or PI21. h. If the error persists, replace the saddle-stitcher controller PCA. • If the folding rollers do not rotate correctly, perform the following steps: a. Check the folding-roller gears and connecting gears between the paper-fold motor M2 and the folding rollers for damage. Replace components as necessary. b. Check the folding rollers for wear and damage. Replace components as necessary. c. If the error persists, replace the motor-mount assembly. NOTE: The motor-mount assembly includes the paper-fold motor M2 and the paperfold motor-clock sensor PI4. d. If the error persists, replace the saddle-stitcher controller PCA. |
| Error code: | 66.90.42 |
| Display: | 66.90.42 |
| Description: | Booklet Paper Position Select Motor Error The paper-positioning-plate motor (M4), located in the booklet making area of the finisher, controls the up and down positioning of the stacked paper for stitch stapling and folding. The error occurs when the paper-positioning-plate home-position sensor (PI7) does not turn on when the paper-positioning-plate motor (M4) has driven for 1500 pulses. This error also occurs when the paper-positioning-plate home-position sensor (PI7) does not turn off when the paper-positioning-plate motor (M4) has driven for 300 pulses. |
| Remedy: | Control panel diagnostics: M4-guide plate motor (paper-positioning-plate motor). 1. Test the paper-positioning-plate motor M4 using the finisher component test from the product control panel. During the test, observe the movement of the booklet-maker-guide plate, and make sure it is not obstructed or damaged. 2. Remove the booklet maker output bin to gain access to the paper-position-plate home-position sensor PI7 and delivery door. 3. Remove the plate that holds PI7, and then carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 4. Make sure that the sensor is securely fastened to the plate. 5. Check the wiring at the sensor. 6. If the error persists, replace sensor PI7 and the positioning-plate assembly together. 7. If the error persists, replace the stacker controller PCA. |
| Error code: | 66.90.43 |
| Display: | 66.90.43 |
| Description: | Booklet Paper Guide Motor Error The guide motor (M3), located in the booklet-making area of the finisher, controls the position of the guide plate. The guide plate is positioned in front of the folding rollers as the paper stack is being stapled, allowing the bottom edge of the paper to smoothly pass by the folding rollers. When the stacked paper is lowered to the folding position, the guide motor (M3) lowers the guide plate out of the way to allow the paper stack to be pushed into the folding rollers. This error occurs when the guide-home-position sensor (PI13) does not turn on when the guide motor (M3) has driven for 700 pulses. This error also occurs when the guide-home-position sensor (PI13) does not turn off when the guide motor (M3) has driven for 50 pulses. |
| Remedy: | Control panel diagnostics: M3 guide motor. 1. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 2. Make sure that the sensor is securely fastened to the plate. 3. Check the wiring at the sensor. 4. Check sensor PI13 for damage. 5. Check the guide, gears, and gear tracks on the front and rear frame for damage. Replace components as necessary. 6. If the error persists, replace the guide motor M3 and the guide-home-position sensor PI13 together. |
| Error code: | 66.90.44 |
| Display: | 66.90.44 |
| Description: | Booklet Align Motor Error The alignment motor (M5), located in the booklet making area of the finisher, drives the two alignment plates that adjust the side edges of the stacked paper so that the sheets of paper in the stack is perfectly aligned with one another. This error occurs when the aligning-plate home-position sensor (PI5) does not turn on when the aligning-plate motor (M5) has driven for 500 pulses. This error also occurs when the aligning-plate home-position sensor (PI5) does not turn off when the aligning-plate motor (M5) has driven for 50 pulses. |
| Remedy: | Observe the alignment plates during a Booklet Maker stacking operation. If the alignment plates move during the operation, perform the following steps: 1. Check sensor PI5 for damage. 2. Make sure that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 3. Make sure that the sensor is securely fastened to the plate. 4. Carefully clean the sensor body by gently blowing clean air across the sensors to remove dust and debris. 5. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make sure that the plates are correctly aligned with each other on the drive gear. If the alignment plates do not move during the operation, perform the following steps: 1. Remove motor M5 and check the gears between the motor and alignment plates for damage. Replace components as necessary. 2. Make sure that connector J7 on the saddle-stitcher controller PCA is fully seated and not damaged. 3. Check the wiring at the M5 motor. 4. If the error persists, replace the alignment motor M5. 5. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make sure that the plates are correctly aligned with each other on the drive gear. |
| Error code: | 66.90.45 |
| Display: | 66.90.45 |
| Description: | Booklet Push Motor Error This error occurs when the paper-pushing-plate home-position sensor (PI14) does not turn on when the paper-pushing-plate motor (M8) has driven for 0.3 seconds. This error can also occur under one of the these conditions: • When the paper-pushing-plate home-position sensor (PI14) does not turn off when the paperpushing- plate motor (M8) has driven for 80 ms • When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn off when the paper-pushing-plate motor (M8) has driven for 80 ms • When the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI1) is less than the expected standard value • When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn on when the paper-pushing-plate motor (M8) has driven for 0.3 seconds. |
| Remedy: | 1. Open the front finishing door, and then activate the front-door switch (MSW31) and front-door sensor (PI32) so that the finisher will operate with the front door open 2. Turn the engine and finisher power off to clear the error, and then turn the power on. WARNING! Operating the finisher with the front door open exposes moving parts that can cause serious injury. Be very careful operating the finisher with the front door open. 3. Observe the paper-pushing plate motor M8 (located in the lower-right front corner of the finisher), associated gears, and the paper-pushing plate for proper motion. • If motor M8 does not rotate, replace the motor-mount assembly. NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8. • If motor M8 does rotate, but the paper-pushing plate does not move or moves erratically, check the drive gears and paper-pushing plate for wear or damage. Replace components as necessary. • If motor M8 does rotate and the paper-pushing plate moves correctly, the plate movement sensors might have failed. a. Inspect the paper-pushing-plate home-position sensor PI14, pushing-plate leadingedge- position sensor PI15, and paper-pushing-motor clock sensor PI1. b. Make sure that the sensors are securely fastened to the chassis. c. Check sensor PI4, sensor PI15, and sensor PI1 for damage. d. Make sure that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are fully seated and not damaged. e. Check the wiring at the sensors. f. If the error persists, replace the saddle-stitcher controller PCA. |
| Error code: | 66.90.49 |
| Display: | 66.90.49 |
| Description: | Booklet Nip Motor Error or Booklet Push Motor Error Finisher - paper-pushing-plate motor (M8). Error occurs when the paper-pushing-plate home-position sensor (PI14 or PI 15) does not turn on when the paper-pushing-plate motor (M8) has been driven for 0.3 seconds. Also occurs when the paper-pushing-plate home-position sensor (PI14 or PI15) does not turn off when the paper-pushing-plate motor (M8) has been driven for 80 ms. Also occurs when the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI14 or PI15) is less than expected standard value |
| Remedy: | 1. Open the front finishing door, and activate the front-door switch (MSW31) and front-door sensor (PI32) so that the finisher will operate with the front door open. . 2. Turn the engine and finisher power off to clear the error, and then turn the power on. WARNING! Operating the finisher with the front door open exposes moving parts that can cause serious injury. Be very careful operating the finisher with the front door open. 3. Use the control-panel menus to begin a booklet making operation. Observe the paper-pushing plate motor M8 (located in the lower-right front corner of the finisher), associated gears, and the paper-pushing plate for proper motion. NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8. 4. If motor M8 does rotate but the paper-pushing plate does not move or moves erratically, check the drive gears and paper-pushing plate for wear or damage. Replace components as necessary. 5. If motor M8 does rotate and the paper-pushing plate moves properly, the plate movement sensors might have failed. 6. Inspect the paper-pushing-plate home-position sensor PI14, pushing plate leading-edge-position sensor PI15, and paper-pushing-motor clock sensor PI1. 7. Make sure that the sensors are securely fastened to the chassis. Check sensor PI4, sensor PI15, and sensor PI1 for damage. 8. Verify that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are fully seated and not damaged. Check the wiring at the sensors 9. ONLY if the error persists and none of the previous steps correct the problem, replace the saddle-stitcher controller PCA. |
| Error code: | 66.90.50 |
| Display: | 66.90.50 |
| Description: | Booklet-CPU sequence error |
| Remedy: | 1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions. |
| Error code: | 69.11.YZ |
| Display: | 69.11.YZ |
| Description: | There is a duplexer error. |
| Remedy: | 1. Turn the product off, and then on. 2. If the error persists, replace the duplexer. |
| Error code: | 70.00.00 |
| Display: | 70.00.00 Error To continue turn off then on |
| Description: | DC controller failure. |
| Remedy: | 1. Turn the printer off, and then on.2. If the error persists, replace the DC controller. |
| Error code: | 80.0X.YY |
| Display: | 80.0X.YY Embedded Jetdirect Error |
| Description: | An Embedded HP JetDirect print server critical error has occurred. • 80.01.80: (event log) No heartbeat • 80.01.81: (event log) Reclaim timeout • 80.01.82: (event log) Invalid data length • 80.01.8B: (event log) Invalid max outstanding packet header field • 80.01.8C: (event log) Invalid channel mapping response • 80.03.01: (event log) No PGP buffers • 80.03.02: (event log) Channel table full • 80.03.03: (event log) Producer index not reset • 80.03.04: (event log) Consumer index not reset • 80.03.05: (event log) Queue position size too small • 80.03.06: (event log) Transport overflow • 80.03.07: (event log) No overflow packets • 80.03.08: (event log) Invalid identify response • 80.03.09: (event log) Invalid channel map return status • 80.03.10: (event log) Invalid reclaim return status • 80.03.12: (event log) Datagram invalid buffer • 80.03.13: (event log) Max stream channels • 80.03.14: (event log) Max datagram channels • 80.03.15: (event log) Card reset failed • 80.03.16: (event log) Self-test failure • 80.03.17: (event log) Unknown PGP packet • 80.03.18: (event log) Duplicate I/O channel |
| Remedy: | 1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter. |
| Error code: | 82.73.46 |
| Display: | 82.73.46 |
| Description: | A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. |
| Error code: | 82.73.47 |
| Display: | 82.73.47 |
| Description: | A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. |
| Error code: | 98.00.01 |
| Display: | 98.00.01 Corrupt data in firmware volume |
| Description: | Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume |
| Error code: | 98.00.02 |
| Display: | 98.00.02 Corrupt data in the solutions volume |
| Description: | Corrupt data in the solutions volume Data corruption has occurred in the solutions volume. |
| Remedy: | 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware. |
| Error code: | 98.00.03 |
| Display: | 98.00.03 Corrupt data in the configuration volume |
| Description: | Corrupt data in the configuration volume Data corrupt has occurred in the configuration volume. |
| Remedy: | 1. Turn the product off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware. |
| Error code: | 98.00.04 |
| Display: | 98.00.04 Corrupt data in the job data volume |
| Description: | Corrupt data in the job data volume Data corrupt has occurred in the job data volume. |
| Remedy: | 1. Turn the product off, and then on.2. Rerun the file erase function. |
| Error code: | 98.01.00 |
| Display: | 98.00.01 or 98.01.00 Corrupt data in firmware volume |
| Description: | Data corrupt has occurred in the firmware volume. |
| Remedy: | 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume |
| Error code: | 99.00.01 |
| Display: | 99.00.01 Upgrade not performed file is corrupt |
| Description: | Upgrade not performed file is corrupt A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image). |
| Remedy: | Download the RFU file, and then attempt the upgrade again. |
| Error code: | 99.00.02 |
| Display: | 99.00.02 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.03 |
| Display: | 99.00.03 Upgrade not performed error writing to disk |
| Description: | Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk. |
| Error code: | 99.00.04 |
| Display: | 99.00.04 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.05 |
| Display: | 99.00.05 Upgrade not performed time-out during receive |
| Description: | Upgrade not performed timeout during receive A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data. |
| Remedy: | The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port. |
| Error code: | 99.00.06 |
| Display: | 99.00.06 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.07 |
| Display: | 99.00.07 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.08 |
| Display: | 99.00.08 Upgrade not performed error reading upgrade |
| Description: | Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data. |
| Remedy: | 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk. |
| Error code: | 99.00.09 |
| Display: | 99.00.09 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.10 |
| Display: | 99.00.10 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.11 |
| Display: | 99.00.11 Upgrade canceled by user |
| Description: | Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header. |
| Remedy: | Resend the RFU. |
| Error code: | 99.00.12 |
| Display: | 99.00.12 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.13 |
| Display: | 99.00.13 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.14 |
| Display: | 99.00.14 Upgrade not performed the file is invalid |
| Description: | Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The file is invalid. |
| Remedy: | Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU. |
| Error code: | 99.00.2X |
| Display: | 99.00.2X |
| Description: | There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. •99.00.20 (event log) The bundle is not for this product.•99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid.•99.00.22 (event log) The bundle header version is not supported by this firmware.•99.00.23 (event log) The package header version is not supported by this firmware.•99.00.24 (event log) The format of the bundle is invalid.•99.00.25 (event log) The format of the package is invalid.•99.00.26 (event log) A CRC32 check did not pass.•99.00.27 (event log) An I/O error occurred while downloading the bundle. |
| Remedy: | 99.00.27 only:1. Turn the product off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server). |
| Error code: | 99.01.XX |
| Display: | 99.01.XX |
| Description: | A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same.•99.01.00•99.01.10•99.01.20•99.01.21 |
| Remedy: | Reload the firmware. |
| Error code: | 99.02.01 |
| Display: | 99.02.01 |
| Description: | Firmware installation was successful. |
| Remedy: | No action necessary. |
| Error code: | 99.02.09 |
| Display: | 99.02.09 |
| Description: | Firmware upgrade cancelled by user. |
| Remedy: | No action necessary. |
| Error code: | 99.09.60 |
| Display: | 99.09.60 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product. |
| Remedy: | Install the correct hard disk for this product. |
| Error code: | 99.09.61 |
| Display: | 99.09.61 Unsupported disk |
| Description: | Unsupported disk This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk. |
| Remedy: | Access the Preboot menu, and then select Lock Disk to lock the disk. |
| Error code: | 99.09.62 |
| Display: | 99.09.62 Unknown disk |
| Description: | Unknown disk This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device. |
| Remedy: | Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk. |
| Error code: | 99.09.63 |
| Display: | 99.09.63 Incorrect disk |
| Description: | Incorrect disk This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted. |
| Remedy: | Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product. |
| Error code: | 99.09.64 |
| Display: | 99.09.64 Disk Nonfunctiona |
| Description: | Disk malfunction A fatal hard disk failure has occurred. |
| Remedy: | Replace the hard disk. |
| Error code: | 99.09.65 |
| Display: | 99.09.65 Disk data error |
| Description: | Disk data error Disk data corruption has occurred. |
| Remedy: | Use the Clean Disk procedure from the Preboot menu, and then resend the RFU. |
| Error code: | 99.09.66 |
| Display: | 99.09.66 No boot device. |
| Description: | No disk installed A disk drive is not installed in the product. |
| Remedy: | 1. Install a compatible hard disk drive.2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly.3. If the error persists, replace the hard disk drive. |
| Error code: | 99.09.67 |
| Display: | 99.09.67 Disk is not bootable please download firmware |
| Description: | Disk is not bootable please download firmware This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu. |
| Remedy: | 1. Press any button to continue to the main Preboot menu.2. Press the Help button to see the help text for the error.3. Select the Administration menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product. |
| Error code: | 99.XX.YY |
| Display: | 99.XX.YY |
| Description: | A message of this form indicates a firmware installation error. |
| Remedy: | Reload the firmware. |
Название
HP Комплект термозакрепления (Печка) 220V
HP Комплект переноса
HP 648A Емкость для отработанного тонера
HP 652A Тонер-картридж черный (11000 стр.)
HP 654X Тонер-картридж черный (20000 стр.)
HP 654C Тонер-картридж голубой
HP 654Y Тонер-картридж желтый
HP 654M Тонер-картридж пурпурный
