Konica-Minolta bizhub 3320
Рейтинг
Модули
ADF SECTION
MAIN POWER SUPPLY SECTION
REVERSAL, MAIN DRIVE SECTION
PH, FUSING SECTION
OPERATION PANEL SECTION
EXTERNAL PARTS, CASSETTE SECTION
Детали REVERSAL, MAIN DRIVE SECTION
| Деталь: | Separator pad |
| Парткод: | A6WPPP0000 |
| Деталь: | TRAY |
| Парткод: | A6WDPP1A00 |
| Деталь: | Separating Pad |
| Парткод: | A6WDPP1600 |
| Деталь: | COVER/REAR |
| Парткод: | A6WPPP0300 |
| Деталь: | PAD |
| Парткод: | A6WPPP0E00 |
| Деталь: | Hinge/Left |
| Парткод: | A6WDPP1900 |
| Деталь: | Hinge/Right |
| Парткод: | A6WPPP0200 |
| Деталь: | Harness/Speaker |
| Парткод: | A6WDPP1400 |
| Деталь: | SCANNER UNIT |
| Парткод: | A6WPPP0600 |
| Деталь: | COVER/FRONT |
| Парткод: | A6WPPP0400 |
| Деталь: | HARNESS |
| Парткод: | A6WPPP0B00 |
| Деталь: | SPEAKER |
| Парткод: | A6WPPP0D00 |
| Деталь: | HARNESS |
| Парткод: | A6WDPP1000 |
| Деталь: | PICK-UP ROLLER ASSY |
| Парткод: | A6WDPP0800 |
| Деталь: | TOP COVER ASSY |
| Парткод: | A6WPPP0800 |
| Деталь: | HARNESS |
| Парткод: | A6WPPP0K00 |
| Деталь: | ADF UNIT |
| Парткод: | A6WPPP0700 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0P00 |
| Деталь: | Contact/Cartridge |
| Парткод: | A63PPP0B00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0Q00 |
| Деталь: | Power supply Assy 100V |
| Парткод: | A63NPP0V00 |
| Деталь: | Power supply Assy 220V |
| Парткод: | A63NPP0U00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0R00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0T00 |
| Деталь: | ACTUATOR |
| Парткод: | A6WDPP0R00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0W00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0S00 |
| Деталь: | TRANSFER ROLLER |
| Парткод: | A63NPP0Y00 |
| Деталь: | Holder Kit |
| Парткод: | A63NPP1N00 |
| Деталь: | Reverse Assy |
| Парткод: | A6WDPP0M00 |
| Деталь: | Duplex Assy |
| Парткод: | A63NPP1500 |
| Деталь: | Guide Kit |
| Парткод: | A6WDPP1D00 |
| Деталь: | Pick tire Set(2 pcs/set) |
| Парткод: | A63PPP0G00 |
| Деталь: | ACM Assy |
| Парткод: | A63PPP0H00 |
| Деталь: | Paper Feed/Separation Pad Kit |
| Парткод: | A63NPP1100 |
| Деталь: | GUIDE ASSY |
| Парткод: | A63NPP1200 |
| Деталь: | MPF Drive Assy |
| Парткод: | A63NPP1300 |
| Деталь: | Duplex Gear Assy |
| Парткод: | A63NPP1400 |
| Деталь: | MAIN DRIVE ASSY |
| Парткод: | A63NPP1700 |
| Деталь: | Cartridge Gear Assy |
| Парткод: | A63NPP1900 |
| Деталь: | Main Drive Motor |
| Парткод: | A63NPP2B00 |
| Деталь: | COMPRESSING SPRING |
| Парткод: | A63NPP2A00 |
| Деталь: | Clutch Kit |
| Парткод: | A63PPP0K00 |
| Деталь: | PRINT HEAD ASSY |
| Парткод: | A63PPP0A00 |
| Деталь: | FUSING UNIT 110V |
| Парткод: | A63NPP0N00 |
| Деталь: | FUSING UNIT 220V |
| Парткод: | A63NPP0M00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0H00 |
| Деталь: | FUN MOTOR |
| Парткод: | A6WDPP0400 |
| Деталь: | PWB Assembly |
| Парткод: | A6WPPP0C00 |
| Деталь: | SENSOR |
| Парткод: | A63NPP0W00 |
| Деталь: | GUIDE ASSY |
| Парткод: | A63NPP0E00 |
| Деталь: | Solenoid Kit |
| Парткод: | A63NPP0D00 |
| Деталь: | SOLENOID |
| Парткод: | A63NPP0C00 |
| Деталь: | COVER |
| Парткод: | A6WPPP0900 |
| Деталь: | CONTROL PANEL ASSY |
| Парткод: | A6WPPP0500 |
| Деталь: | LCD COVER |
| Парткод: | A6WPPP0H00 |
| Деталь: | LCD UNIT |
| Парткод: | A6WPPP0F00 |
| Деталь: | PWB Assembly |
| Парткод: | A6WPPP0G00 |
| Деталь: | FlatCable |
| Парткод: | A6WDPP0X00 |
| Деталь: | TRAY |
| Парткод: | A6WDPP0E00 |
| Деталь: | Cover/Upper |
| Парткод: | A6WDPP0D00 |
| Деталь: | COVER |
| Парткод: | A6WDPP0H00 |
| Деталь: | COVER/REAR |
| Парткод: | A6WDPP0A00 |
| Деталь: | Cover/Right |
| Парткод: | A6WDPP0C00 |
| Деталь: | COVER |
| Парткод: | A6WDPP0900 |
| Деталь: | Cassette Assy/250 Sheet |
| Парткод: | A63PPP0000 |
| Деталь: | HOLDER |
| Парткод: | A63NPP1H00 |
| Деталь: | FRONT GUIDE ASSY |
| Парткод: | A63NPP0800 |
| Деталь: | TRAY |
| Парткод: | A63PPP0100 |
| Деталь: | COVER |
| Парткод: | A6WDPP0U00 |
| Деталь: | COVER/FRONT |
| Парткод: | A6WPPP0A00 |
| Деталь: | Cover/Left |
| Парткод: | A6WDPP0B00 |
Коды ошибок
111.00
111.01
111.31
111.32
111.40
111.50
111.51
111.52
111.53
111.54
111.55
111.56
111.57
111.58
111.59
111.60
111.61
111.62
111.63
111.64
111.65
111.66
111.67
111.68
111.69
121.07
121.08
121.20
121.22
121.23
121.24
121.25
121.26
121.28
121.29
121.30
121.31
121.32
121.33
121.34
121.35
121.36
121.37
126.01
126.02
132.01
132.02
132.03
132.16
132.17
132.18
132.32
132.33
132.34
133.05
133.06
133.08
140.10
140.20
140.30
140.40
140.60
140.70
140.80
146.00
155.00
171.03 ... 171.07
321.51
321.52
321.53
322.54
322.55
322.56
324.57
324.58
324.59
325.60
325.61
325.62
325.63
331.51
331.52
331.53
332.54
332.55
332.56
334.57
334.58
334.59
335.60
335.61
335.62
335.63
341.51
341.52
341.53
342.54
342.55
342.56
344.57
344.58
344.59
840.01
840.02
840.03
841.xx
842.xx
843.00
843.01
843.02
843.03
843.04
843.05
843.06
843.99
849.01
849.10
900.xx
912.xx
940.xx
948.xx
949.xx
950.xx
952.xx
953.xx
954.xx
955.xx
956.01
956.xx
957.xx
958.xx
959.01
959.02
959.03
959.04
959.05
959.20
959.21
959.22
959.23
959.24
959.25
959.26
959.27
959.28
959.30
959.31
959.32
959.33
959.34
959.35
959.36
959.37
959.38
959.39
959.40
960.xx
961.xx
964.xx
975.xx
976.xx
978.xx
979.xx
980.xx
981.xx
982.xx
983.xx
984.xx
990.xx
991.xx
Описание
| Error code: | 111.00 |
| Description: | Pel clock check failed. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.01 |
| Description: | Service printhead error LED printhead (K) failure Open circuit detected in the LED printhead. |
| Remedy: | 1 Check the LED Printhead (K) for proper installation. Is the LED Printhead (K) properly installed? Go to step 2. Install the LED Printhead (K) properly. 2 Check the event log for the history of errors that occurred. 1. Enter the Diagnostics Menu. 2. Navigate to EVENT LOG. 3. Touch Display Event Log. Has any connection-related errors occurred? Go to step “111.02–111.04 LED printhead (K) signal failure”. Replace the LED Printhead (K). Go to “LED printhead removal”. |
| Error code: | 111.31 |
| Description: | Printhead never delivered HSYNCs. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.32 |
| Description: | Printhead lost HSYNCs. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.40 |
| Description: | Wrong printhead installed |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.50 |
| Description: | Open-loop printhead error, open-loop sweep state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.51 |
| Description: | Open-loop printhead error, open-loop sweep state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.52 |
| Description: | Open-loop printhead error, check prelim amp state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.53 |
| Description: | Open-loop printhead error, enable amp Kp state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.54 |
| Description: | Closed-loop printhead error, amp Kp failed to converge. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.55 |
| Description: | Closed-loop printhead error while waiting for amp Kp to converge. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.56 |
| Description: | Closed-loop printhead error, amp Ki failed to converge. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.57 |
| Description: | Closed-loop printhead error while waiting for amp Ki to converge. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.58 |
| Description: | Closed-loop printhead error, load scan regs state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.59 |
| Description: | Closed-loop printhead error, forward and reverse capture times differ by too much. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.60 |
| Description: | Closed-loop printhead sweep error, check sweep accuracy state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.61 |
| Description: | Printhead drive control out of range due to an external event beyond what the control is designed to handle. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.62 |
| Description: | Closed-loop printhead error, off-resonant PI effort state. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.63 |
| Description: | Timed out on POR sweep. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.64 |
| Description: | Attempted to exceed open loop drive limits. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.65 |
| Description: | Attempted to exceed open loop drive limits. |
| Error code: | 111.66 |
| Description: | Failed alignment of printhead. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.67 |
| Description: | Failed alignment of printhead. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.68 |
| Description: | Too many fake HSYNCs while aligning printhead. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 111.69 |
| Description: | Too many fake HSYNCs while aligning printhead. |
| Remedy: | Step 1: Check the printhead unit cables JLSU1 and J6 for proper connection. Are they properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Inspect the printhead cables and connectors. Are they free of damage? Yes: Replace the controller board. No: Replace the printhead. |
| Error code: | 121.07 |
| Description: | Service fuser error Heat belt (center) temperature increase failure The temperature is late in reaching a specified temperature within the specified time. |
| Remedy: | 1 Check the fuser assembly. Is the above component properly connected? Go to step 2. Remove foreign particles, and replace the connections. 2 Replace the fuser assembly. Go to “Fuser assembly removal”. Does the error remain? Go to step 3. Problem resolved 3 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Problem resolved |
| Error code: | 121.08 |
| Description: | Service fuser error Heat belt (rear) temperature increase failure The temperature is late in reaching a specified temperature within the specified time. |
| Remedy: | 1 Check the fuser assembly. Is the above component properly connected? Go to step 2. Remove foreign particles, and replace the connections. 2 Replace the fuser assembly. Go to “Fuser assembly removal”. Does the error remain? Go to step 4. Problem resolved 3 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Problem resolved |
| Error code: | 121.20 |
| Description: | Fuser undertemp during steady state control. Can ocurr in printing or standby modes. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.22 |
| Description: | Fuser did not warm enough to start line voltage detection. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.23 |
| Description: | Fuser took too long to heat to line detection temp. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.24 |
| Description: | Fuser never reached detection temperature. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.25 |
| Description: | After line voltage detection, control did not roll over to steady state control in time |
| Remedy: | If the problem remains, replace the controller board. |
| Error code: | 121.26 |
| Description: | Failed to reach temperature during warm up. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.28 |
| Description: | Failed to reach EP warm up temperature in time. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.29 |
| Description: | Fuser failed to reach pre-heat temperature for motor start during warm up. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.30 |
| Description: | Fuser failed to reach printing temperature by the time a page reached the fuser. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.31 |
| Description: | Fuser is too hot. Global overtemp check. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.32 |
| Description: | Open fuser main thermistor. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.33 |
| Description: | Open fuser edge thermistor. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.34 |
| Description: | Open fuser backup roll thermistor. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 121.35 |
| Description: | Attempting to reset the printer after receiving a 121.34 |
| Remedy: | If the problem remains, replace the controller board. |
| Error code: | 121.36 |
| Description: | Fuser did not heat to allow compression jog |
| Remedy: | Step 1 Ensure the cable for socket “J24” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 3. Problem resolved Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 121.37 |
| Description: | Fuser heated faster than allowed during line voltage detection. |
| Remedy: | Step 1: 1. Restore the engine settings to their defaults: Diagnostics Menu >Printer Setup >Defaults 2. Restore the EP setup settings to their defaults: Diagnostics Menu >EP Setup >Defaults Does the problem remain? Yes: Go to step 2. No: The problem is solved. Step 2: • Check the fuser cables JTHERM1 and JEXIT for proper connection to the controller board. • Check the cable PCN5 for proper connection to the power supply. Are they properly connected? Yes: Go to step 3. No: Reseat the cables. Step 4: 1. Turn off the printer. 2. Remove the rear door and cover. 3. Disconnect the fuser cable connected to PCN5 of the power supply. 4. Check for approximate correct resistance on the fuser cable: - 220V fuser - 43 ohms - 110V fuser - 10 ohms - 100V fuser - 8 ohms Is the resistance equal to any of the above values? Yes: Perform an LVPS service check. No: Replace the fuser. Step 5: Check the fuser rollers, belts and gears for damage and debris. Are they free of damage and debris? Yes: Perform a cooling fan service check and LVPS service check. No: Replace the fuser. |
| Error code: | 126.01 |
| Description: | Service fuser error Fuser interface failure There is a a broken link between upper engine PCBA and the fuser. |
| Remedy: | 1 Check the fuser driver PCBA. Is the above component properly connected? Go to step 2. Replace the connections. 2 Replace the fuser driver PCBA. Go to “Fuser driver PCBA removal”. Does the error remain? Go to step 3. Problem resolved 3 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Problem resolved |
| Error code: | 126.02 |
| Description: | Service fuser error Fuser driver to upper engine PCBA interface failure There is a broken link between upper engine PCBA and the fuser |
| Remedy: | 1 Check the fuser driver PCBA. Is the above component properly connected? Go to step 2. Replace the connections. 2 POR the machine. Does the error continue? Go to step 3. Problem resolved 3 Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Does the error continue? Replace the fuser driver PCBA. Go to “Fuser driver PCBA removal”. Problem resolved |
| Error code: | 132.01 |
| Description: | Service engine error ATC sensor(K) failure There is an error at the ATC sensor. |
| Remedy: | 1 Check the path from the toner cartridge to the developer. Is the above component free from obstacles? Go to step 2. Remove the toner blockages, including internal clogs inside the developer and toner cartridge. 2 Check the ATC sensor PCB. Is the above component properly connected? Go to step 3. Replace the connections. 3 Remove the ATC sensor PCB. Go to “ATC sensor PCB removal”. Does the error remain? Go to step 4. Problem resolved 4 Check the toner dispense motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch K toner dispense motor. Does the above component operate properly? Go to step 6. Go to step 5. 5 Check the toner dispense motor for proper connection. Is the above component properly connected? Replace the toner dispense motor. Go to “Toner dispense motor removal”. Replace the connections. 6 Check the developer motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch Developer motor. Does the above component operate properly? Go to step 8. Go to step 7. 7 Check the developer motor for proper connection. Is the above component properly connected? Replace the PC/developer drive motor. Go to “PC/developer drive motor removal”. Replace the connection. 8 POR the machine. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal”. If the error remains, then go to step 9. Problem resolved 9 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Problem resolved |
| Error code: | 132.02 |
| Description: | TDS baseline too high. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 132.03 |
| Description: | Service engine error ATC sensor(M) failure There is an error at the ATC sensor. |
| Remedy: | 1 Check the path from the toner cartridge to the developer. Is the above component free from obstacles? Go to step 2. Remove the toner blockages, including internal clogs inside the developer and toner cartridge. 2 Check the ATC sensor PCB. Is the above component properly connected? Go to step 3. Replace the connections. 3 Remove the ATC sensor PCB. Go to “ATC sensor PCB removal”. Does the error remain? Go to step 4. Problem resolved 4 Check the toner dispense motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch M toner dispense motor. Does the above component operate properly? Go to step 6. Go to step 5. 5 Check the toner dispense motor for proper connection. Is the above component properly connected? Replace the toner dispense motor. Go to “Toner dispense motor removal”. Replace the connections. 6 Check the developer motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch Developer motor. Does the above component operate properly? Go to step 8. Go to step 7. 7 Check the developer motor for proper connection. Is the above component properly connected? Replace the PC/developer drive motor. Go to “PC/developer drive motor removal”. Replace the connection. 8 POR the machine. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal”. If the error remains, then go to step 9. Problem resolved 9 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Problem resolved |
| Error code: | 132.16 |
| Description: | TDS calibration at maximum. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 132.17 |
| Description: | TDS calibration too low. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 132.18 |
| Description: | TDS calibration too close to baseline. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 132.32 |
| Description: | PC drum measurement too high. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 132.33 |
| Description: | PC drum measurement too different from calibration. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 132.34 |
| Description: | PC drum measurement too close to baseline. |
| Remedy: | Step 1: Remove the transfer roll, and then check for loose toner blocking the toner density sensor. Is it free of loose toner? Yes: Go to step 2. No: Clean the sensor. Step 2: Check the TDS for proper operation: 1. Lower the ACM assembly. 2. Move the toner density sensor wiper from left to right. Does it move freely? Yes: Go to step 3. No: Reinstall the wiper properly. If it still cannot move freely, then replace the toner density sensor. Step 3: Check the cable JTDS for proper connection. Is it properly connected? Yes: Go to step 4. No: Reseat the cable. Step 4: Check the cable JTDS for damage and pinch points. Is it free of damage? Yes: Replace the controller board. No: Replace the toner density sensor. |
| Error code: | 133.05 |
| Description: | CTLS reading above maximum expected value. |
| Remedy: | Step 1: Check for loose toner blocking the CTLS. Is it free of any loose toner? Yes: Go to step 2. No: Clean the CTLS. Step 2: • Check the cable PCN3 for proper connection to the power supply. • Check the CTLS cable for proper connection to the controller board. Yes: Go to step 3. Reseat the cables. Step 3 Check the cable PCN3 and CTLS cable for damage. Are they free of damage? Yes: Replace the controller board. No: Replace the printer. |
| Error code: | 133.06 |
| Description: | CTLS reading below minimum expected value. |
| Remedy: | Step 1: Check for loose toner blocking the CTLS. Is it free of any loose toner? Yes: Go to step 2. No: Clean the CTLS. Step 2: • Check the cable PCN3 for proper connection to the power supply. • Check the CTLS cable for proper connection to the controller board. Yes: Go to step 3. Reseat the cables. Step 3 Check the cable PCN3 and CTLS cable for damage. Are they free of damage? Yes: Replace the controller board. No: Replace the printer. |
| Error code: | 133.08 |
| Description: | Excessive CTLS noise. |
| Remedy: | Step 1: Check for loose toner blocking the CTLS. Is it free of any loose toner? Yes: Go to step 2. No: Clean the CTLS. Step 2: • Check the cable PCN3 for proper connection to the power supply. • Check the CTLS cable for proper connection to the controller board. Yes: Go to step 3. Reseat the cables. Step 3 Check the cable PCN3 and CTLS cable for damage. Are they free of damage? Yes: Replace the controller board. No: Replace the printer. |
| Error code: | 140.10 |
| Description: | Transport motor halls not detected. |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 140.20 |
| Description: | Transport motor took too long to stop. |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 140.30 |
| Description: | Transport motor unable to lock (before motor ID). |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 140.40 |
| Description: | Transport motor overspeed detected. |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 140.60 |
| Description: | Transport motor unable to lock (after motor ID). |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 140.70 |
| Description: | Transport motor out of lock detected. |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 140.80 |
| Description: | Transport motor excessive PWM or overtemp. |
| Remedy: | Step 1: Remove the main drive gearbox and check for any debris. Is it free of debris? Yes: Go to step 2. No: Remove the debris. Step 2 Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Yes: Go to step 3. No: Replace the main drive gearbox. Step 3: Check the main drive motor for proper operation: 1. Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. 2. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >Input Tray Tests >Feed Test > Select any input source 3. Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Yes: Replace the controller board. No: Replace the main drive gearbox. |
| Error code: | 146.00 |
| Description: | Autocomp Pick/Lift Motor—Encoder Never Detected in tray 1. |
| Remedy: | Step 1 a Remove Tray 1. b Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Go to step 2. Replace the tray insert. Step 2 Check the pick/lift motor gearbox for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Go to step 3. Replace the pick/lift motor gearbox. See “Pick/Lift motor gearbox removal”. Step 3 Check the cable JLIFT1 on the controller board. Is it properly connected and free of damage? Go to step 4. Replace the pick/lift motor gearbox. See “Pick/Lift motor gearbox removal”. Step 4 Replace the controller board. Does this fix the problem? The problem is solved. Contact the next level of support. |
| Error code: | 155.00 |
| Description: | No encoder received from auger motor. |
| Remedy: | Step 1 Check the gear on the toner cartridge for wear or damage. Is it free of wear or damage? Go to step 2. Replace the toner cartridge. Step 2 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 3. Replace the cartridge gearbox. See “Cartridge gearbox removal”. Step 3 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 4. Reseat the cable. Step 4 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See “Controller board removals”. Replace the cartridge gearbox. See “Cartridge gearbox removal”. |
| Error code: | 171.03 ... 171.07 |
| Description: | Fuser fan error. |
| Remedy: | Step 1: 1. Make sure that the cable JFAN1 is properly connected to the controller board. 2. Check if the cooling fan is rotating properly. Is it rotating properly? Yes: Go to step 2. No: Replace the cooling fan. Step 2: 1. Turn off the printer, and disconnect JFAN1 from the controller board. 2. Turn on the printer, and measure the voltage across JFAN1. Is the voltage approximately 24 V? Yes: Go to step 3. No: Replace the controller board. Step 3: Is the fan idle? Yes: Replace the cooling fan. No: The problem is solved. |
| Error code: | 321.51 |
| Description: | ACM motor no first encoder |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 321.52 |
| Description: | ACM motor stop error |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 321.53 |
| Description: | ACM PWM underflow (motor overspeed) |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 322.54 |
| Description: | Separator/Pass-through motor no first encoder |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 322.55 |
| Description: | Separator/Pass-through motor stop error |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 322.56 |
| Description: | Separator/Pass-through motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 324.57 |
| Description: | ACM motor no first encoder |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 324.58 |
| Description: | ACM motor stop error |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 324.59 |
| Description: | ACM motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 325.60 |
| Description: | Hardware error - Board ID unknown |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 325.61 |
| Description: | Hardware error - Option type unknown |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 325.62 |
| Description: | Hardware error - Product ID unknown |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 325.63 |
| Description: | Hardware error - Sensors are not plugged on the board. |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 331.51 |
| Description: | ACM motor no first encoder |
| Remedy: | Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert. Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray. |
| Error code: | 331.52 |
| Description: | ACM motor stop error |
| Remedy: | Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert. Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray. |
| Error code: | 331.53 |
| Description: | ACM motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert. Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray. |
| Error code: | 332.54 |
| Description: | Separator/Pass-through motor Motor no first encoder |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 332.55 |
| Description: | Separator/Pass-through motor motor stop error |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 332.56 |
| Description: | Separator/Pass-through motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 334.57 |
| Description: | ACM motor no first encoder |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 334.58 |
| Description: | ACM motor stop error |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 334.59 |
| Description: | ACM PWM underflow (motor overspeed) |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 335.60 |
| Description: | Hardware error - Board ID unknown |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 335.61 |
| Description: | Hardware error - Option type unknown |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 335.62 |
| Description: | Hardware error - Product ID unknown |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 335.63 |
| Description: | Hardware error - Sensors are not plugged on the board. |
| Remedy: | Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables. Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware. Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved. |
| Error code: | 341.51 |
| Description: | ACM motor no first encoder |
| Remedy: | Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert. Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray. |
| Error code: | 341.52 |
| Description: | ACM motor stop error |
| Remedy: | Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert. Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray. |
| Error code: | 341.53 |
| Description: | ACM motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert. Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray. Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray. |
| Error code: | 342.54 |
| Description: | Separator/pass-through motor no first encoder |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3 Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 342.55 |
| Description: | Separator/pass-through motor stop error |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3 Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 342.56 |
| Description: | Separator/pass-through motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray. Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray. Step 3 Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly. |
| Error code: | 344.57 |
| Description: | ACM motor no first encoder |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 344.58 |
| Description: | ACM motor stop error |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 344.59 |
| Description: | ACM motor PWM underflow (motor overspeed) |
| Remedy: | Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable. Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly. Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly. |
| Error code: | 840.01 |
| Description: | The scanner is disabled and can’t be used. |
| Remedy: | Enter the configuration mode to re-enable the scanner. |
| Error code: | 840.02 |
| Description: | The scanner is disabled and can’t be used. |
| Remedy: | Enter the configuration mode to re-enable the scanner. |
| Error code: | 840.03 |
| Description: | Scanner cable has been unplugged. |
| Remedy: | 1 Remove the system board upper shield. See “System board upper shield removal”. Check the cable for proper connection. Remove the ADF rear cover. See “ADF rear cover removal”. Check the cable for proper connection. Remove the scanner rear cover. See “Scanner rear cover removal”. Check the cable for proper connection. Are any of the cables unplugged? Reseat the cable. Go to step 2. 2 Check the cable for damage. Are any of the cables damaged? Replace the cable. Go to step 3. 3 Replace the ADF controller card. See “ADF controller card removal”. Does the error clear? Problem solved. Go to step 4. 4 Replace the scanner interface card. See “Scanner interface card removal”. Does the error clear? Problem solved. Replace the system board. See “System board removal”. |
| Error code: | 841.xx |
| Description: | Scanner image pipeline failure The scanner image ASIC has failed |
| Remedy: | 1. Check all connections on the ADF controller card assembly. 2. Replace the scanner controller card assembly if problem remains. |
| Error code: | 842.xx |
| Description: | ADF communication failure The ADF controller card has lost communication with the system. |
| Remedy: | 1. Check all connections on the ADF controller card assembly. 2. Replace the ADF controller card assembly if problem remains. |
| Error code: | 843.00 |
| Description: | The flatbed scanner carriage home position is not detected by the sensor (flatbed scanner home position). |
| Remedy: | Step 1 Check the ADF to flatbed scanner connection for proper connectivity. Is the above connection properly connected? Go to step 2. Replace the connection. Step 2 Check the sensor (flatbed scanner home position) for damage or detachment. Is the above sensor properly attached or free from damage? Go to step 3. Reattach or replace the sensor (flatbed scanner home position). Step 3 Check the sensor (flatbed scanner home position) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d See the line item “sensor (flatbed scanner home position).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (flatbed scanner home position) for proper connection. Is the above component properly connected? Reattach or replace the sensor (flatbed scanner home position). Replace the connection. Step 5 Check the flatbed scanner drive motor for proper operation. a Enter the Diagnostics Menu. b Touch MOTOR TESTS. c Touch flatbed drive motor. d Perform test. Does the motor operate properly? Go to step 7. Go to step 6. Step 6 Check the flatbed scanner motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Replace the connection. Step 7 Place an undamaged document on the flatbed scanner and perform a scanner test. Does the problem remain? Replace the flatbed scanner controller board. See “Flatbed scanner PCBA removal”. Problem resolved. Step 8 Place an undamaged document on the flatbed scanner and perform a scanner test. Does the problem remain? Replace the ADF controller board. See “ADF controller card removal”. Problem resolved. |
| Error code: | 843.01 |
| Description: | scanner failure Scanner carriage over run failure The scanner carriage has over run. |
| Remedy: | 1 Check the connections of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Problem solved. |
| Error code: | 843.02 |
| Description: | Generic Mechanical failure detected |
| Remedy: | Step 1: Check all cables connecting the ADF and flatbed to the controller board. Are they properly connected? Yes: Go to step 3. No: Go to step 2. Step 2: Re-connect the cables to the controller board. Did this fix the problem? Yes: The problem is solved. No: Go to step 3. Step 3: 1. Enter diagnostics mode and navigate to: SCANNER TESTS >Sensor Test Perform the scanner sensor tests. 2. Navigate to: SCANNER TESTS >Motor Tests Perform the scanner sensor and motor tests. Did any test fail? Yes: Go to step 4. No: Go to step 8. Step 4: Did the Flatbed Home Sensor test or Flatbed motor test fail? Yes: Go step 5. No: Go to step 6. Step 5: Replace the flatbed. Did this solve the problem? Yes: The problem is solved. No: Go to step 6. Step 6: Did the ADF pick motor or feed motor tests fail? Yes: Go to step 7. No: Go to step 8. Step 7: Replace the ADF. Did this fix the problem? Yes: The problem is solved. No: Go to step 8. Step 8: Replace the controller board. Did this fix the problem? Yes: The problem is solved. No: Contact the next level of support. |
| Error code: | 843.03 |
| Description: | Pick Roller Engage Failure |
| Remedy: | Step 1: Check all cables connecting the ADF and flatbed to the controller board. Are they properly connected? Yes: Go to step 3. No: Go to step 2. Step 2: Re-connect the cables to the controller board. Did this fix the problem? Yes: The problem is solved. No: Go to step 3. Step 3: 1. Enter diagnostics mode and navigate to: SCANNER TESTS >Sensor Test Perform the scanner sensor tests. 2. Navigate to: SCANNER TESTS >Motor Tests Perform the scanner sensor and motor tests. Did any test fail? Yes: Go to step 4. No: Go to step 8. Step 4: Did the Flatbed Home Sensor test or Flatbed motor test fail? Yes: Go step 5. No: Go to step 6. Step 5: Replace the flatbed. Did this solve the problem? Yes: The problem is solved. No: Go to step 6. Step 6: Did the ADF pick motor or feed motor tests fail? Yes: Go to step 7. No: Go to step 8. Step 7: Replace the ADF. Did this fix the problem? Yes: The problem is solved. No: Go to step 8. Step 8: Replace the controller board. Did this fix the problem? Yes: The problem is solved. No: Contact the next level of support. |
| Error code: | 843.04 |
| Description: | Pick Roller Disengage Failure |
| Remedy: | Step 1: Check all cables connecting the ADF and flatbed to the controller board. Are they properly connected? Yes: Go to step 3. No: Go to step 2. Step 2: Re-connect the cables to the controller board. Did this fix the problem? Yes: The problem is solved. No: Go to step 3. Step 3: 1. Enter diagnostics mode and navigate to: SCANNER TESTS >Sensor Test Perform the scanner sensor tests. 2. Navigate to: SCANNER TESTS >Motor Tests Perform the scanner sensor and motor tests. Did any test fail? Yes: Go to step 4. No: Go to step 8. Step 4: Did the Flatbed Home Sensor test or Flatbed motor test fail? Yes: Go step 5. No: Go to step 6. Step 5: Replace the flatbed. Did this solve the problem? Yes: The problem is solved. No: Go to step 6. Step 6: Did the ADF pick motor or feed motor tests fail? Yes: Go to step 7. No: Go to step 8. Step 7: Replace the ADF. Did this fix the problem? Yes: The problem is solved. No: Go to step 8. Step 8: Replace the controller board. Did this fix the problem? Yes: The problem is solved. No: Contact the next level of support. |
| Error code: | 843.05 |
| Description: | Service scanner failure Scanner carriage over run failure The scanner carriage has over run. |
| Remedy: | 1 Check the connections of the scanner controller PCBA. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 843.06 |
| Description: | ADF nudger |
| Remedy: | Step 1: Check all cables connecting the ADF and flatbed to the controller board. Are they properly connected? Yes: Go to step 3. No: Go to step 2. Step 2: Re-connect the cables to the controller board. Did this fix the problem? Yes: The problem is solved. No: Go to step 3. Step 3: 1. Enter diagnostics mode and navigate to: SCANNER TESTS >Sensor Test Perform the scanner sensor tests. 2. Navigate to: SCANNER TESTS >Motor Tests Perform the scanner sensor and motor tests. Did any test fail? Yes: Go to step 4. No: Go to step 8. Step 4: Did the Flatbed Home Sensor test or Flatbed motor test fail? Yes: Go step 5. No: Go to step 6. Step 5: Replace the flatbed. Did this solve the problem? Yes: The problem is solved. No: Go to step 6. Step 6: Did the ADF pick motor or feed motor tests fail? Yes: Go to step 7. No: Go to step 8. Step 7: Replace the ADF. Did this fix the problem? Yes: The problem is solved. No: Go to step 8. Step 8: Replace the controller board. Did this fix the problem? Yes: The problem is solved. No: Contact the next level of support. |
| Error code: | 843.99 |
| Description: | Scanner complete timeout error |
| Remedy: | Step 1: Check all cables connecting the ADF and flatbed to the controller board. Are they properly connected? Yes: Go to step 3. No: Go to step 2. Step 2: Re-connect the cables to the controller board. Did this fix the problem? Yes: The problem is solved. No: Go to step 3. Step 3: 1. Enter diagnostics mode and navigate to: SCANNER TESTS >Sensor Test Perform the scanner sensor tests. 2. Navigate to: SCANNER TESTS >Motor Tests Perform the scanner sensor and motor tests. Did any test fail? Yes: Go to step 4. No: Go to step 8. Step 4: Did the Flatbed Home Sensor test or Flatbed motor test fail? Yes: Go step 5. No: Go to step 6. Step 5: Replace the flatbed. Did this solve the problem? Yes: The problem is solved. No: Go to step 6. Step 6: Did the ADF pick motor or feed motor tests fail? Yes: Go to step 7. No: Go to step 8. Step 7: Replace the ADF. Did this fix the problem? Yes: The problem is solved. No: Go to step 8. Step 8: Replace the controller board. Did this fix the problem? Yes: The problem is solved. No: Contact the next level of support. |
| Error code: | 849.01 |
| Description: | HD/Config ID Mismatch |
| Remedy: | Uninstall the modem |
| Error code: | 849.10 |
| Description: | Machine has an installed hard drive that should not be present. |
| Remedy: | Uninstall the hard drive. |
| Error code: | 900.xx |
| Description: | RIP software error |
| Remedy: | 1. POR the machine and print a simple test page to determine if the problem is system software related, or if the customer is sending a corrupted print job. 2. Check all connections on the system card assembly. 3. Replace the system card assembly if problem remains. |
| Error code: | 912.xx |
| Description: | DC pick motor below speed |
| Error code: | 940.xx |
| Description: | RIP to engine communication failure—the zero crossing signal used for fuser control in the low voltage (LV) power supply has failed, or the wrong low voltage power supply has been installed. |
| Remedy: | Step 1 Reset the machine. Does the error remain? Replace the LVPS. See “LVPS removal”. Go to step 2. Problem resolved. Step 2 Reset the machine. Does the error remain? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 948.xx |
| Description: | Failed engine boardn (open) |
| Remedy: | Replace the controller board. |
| Error code: | 949.xx |
| Description: | Failed engine boardn (open) |
| Remedy: | Replace the controller board. |
| Error code: | 950.xx |
| Description: | Mismatch between EEPROM and mirror memory |
| Remedy: | Warning: When replacing any of the following components: • Operator panel assembly • System card assembly Only replace one component at a time. Replace the required component and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable. Never install and remove components listed above as a method of troubleshooting components. Once a component has been installed in a machine, it can not be used in another machine. It must be returned to the manufacturer. Go to NVRAM mismatch failure service check. 1 Check the operator panel assembly. Was the operator panel assembly recently replaced? Go to step 3. Go to step 2. 2 Check the system card assembly. Was the system card assembly recently replaced? Go to step 4. Contact next level of support. 3 Replace the current operator panel assembly with the original operator panel assembly. Does the error remain? Go to step 5. Problem solved. 4 Replace the current system card assembly with the original system card assembly. Go to “System card assembly removal (X651, X652, X654, X656, and X658)”. Go to step 6. Problem solved. 5 If problem continues, replace the original operator panel assembly with a new and not previously installed operator panel assembly. Does the error continue? Contact the next level of support. Problem solved. 6 If the problem continues, replace the original panel assembly with a new ann not previously installed operator panel door assembly or the operator panel assembly. Go to “Operator panel door assembly removal (models X651, X652, X654, and X656)”. Go to “Operator panel assembly removal (model X658)”. Contact the next level of support. Problem solved. |
| Error code: | 952.xx |
| Description: | A recoverable NVRAM Cyclic Redundancy Check error occurred. |
| Remedy: | Power the machine off/on to reset the error condition. |
| Error code: | 953.xx |
| Description: | NVRAM chip failure with mirror |
| Remedy: | Replace the operator panel door assembly. |
| Error code: | 954.xx |
| Description: | NVRAM chip failure with system part. |
| Remedy: | Replace the system card assembly. |
| Error code: | 955.xx |
| Description: | The code ROM or NAND flash failed the Cyclic Redundancy Check or the NAND experienced an uncorrectible multi-bit failure. |
| Remedy: | Replace the system card assembly. |
| Error code: | 956.01 |
| Display: | 956.01 Service system board |
| Description: | Processor overheated |
| Causes: | The RIP card assembly has exceeded safe operating temperature. |
| Remedy: | Replace the system card assembly. |
| Error code: | 956.xx |
| Description: | System card processor failure The processor has failed on the system card assembly. |
| Remedy: | Replace the system card assembly. |
| Error code: | 957.xx |
| Description: | RIP card failure: ASIC failure |
| Remedy: | Replace the system card assembly. |
| Error code: | 958.xx |
| Description: | The machine has performed more than 100 “shift and reflash” operations as a result of ECC bit corrections |
| Remedy: | Replace the system card assembly. |
| Error code: | 959.01 |
| Description: | Controller verification failure of pensive boot code |
| Remedy: | Update firmware or replace the controller board |
| Error code: | 959.02 |
| Description: | Failure to authenticate Signature Verification Code |
| Remedy: | Call the next level of support to update the firmware, or replace the controller board. |
| Error code: | 959.03 |
| Description: | Signature Verification Code failed to authenticate a code partition. |
| Remedy: | Update firmware and call the next level of support, or replace the controller board |
| Error code: | 959.04 |
| Description: | Jump to unverified address |
| Remedy: | Update firmware and call the next level of support, or replace the controller board |
| Error code: | 959.05 |
| Description: | Unknown boot failure |
| Remedy: | Update firmware and call the next level of support, or replace the controller board. |
| Error code: | 959.20 |
| Description: | Controller hardware failure |
| Remedy: | Replace the controller board. |
| Error code: | 959.21 |
| Description: | Code did not respond to command request. |
| Remedy: | Replace the controller board. |
| Error code: | 959.22 |
| Description: | Challenge secret failure |
| Remedy: | ASIC/SP mismatch. Replace the controller board. |
| Error code: | 959.23 |
| Description: | Self test failed during initialization. |
| Remedy: | Replace the controller board. |
| Error code: | 959.24 |
| Description: | EEPROM retention error |
| Remedy: | Replace the controller board. |
| Error code: | 959.25 |
| Description: | Insufficient device space during HW prog |
| Remedy: | Replace the controller board. |
| Error code: | 959.26 |
| Description: | Incremental counter reset exceeds maximum value |
| Remedy: | Replace the controller board. |
| Error code: | 959.27 |
| Description: | Increment count failed due to max value limit |
| Remedy: | Replace the controller board. |
| Error code: | 959.28 |
| Description: | Invalid SP memory configuration |
| Remedy: | Replace the controller board. |
| Error code: | 959.30 |
| Description: | Pensive library flagged an invalid argument(s). Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.31 |
| Description: | Pensive library flagged an invalid device address. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.32 |
| Description: | Failure to init physical interface. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.33 |
| Description: | Unknown/unexpected Error. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.34 |
| Description: | System Pensive Bus Busy Error. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.35 |
| Description: | Transmission Error. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.36 |
| Description: | Pensive command is invalid due to unlocked device status. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.37 |
| Description: | Pensive command is invalid due to locked device status. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.38 |
| Description: | Incremental counter id(s) are invalid. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.39 |
| Description: | Invalid NV address. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 959.40 |
| Description: | Invalid Pensive command. Replace the controller board. |
| Remedy: | Replace the controller board |
| Error code: | 960.xx |
| Description: | RAM memory error: RAM soldered on the controller board is bad |
| Remedy: | • POR the printer. • If the problem persists, then replace the controller board. |
| Error code: | 961.xx |
| Description: | RAM memory error: memory card in slot is bad. |
| Remedy: | Replace the bad memory card. |
| Error code: | 964.xx |
| Description: | Download Emulation Cyclic Redundancy Check Error: checksum failure detected in the emulation header or emulation file. |
| Remedy: | 1. Disable the Download Emulation. Program the download emulation into the firmware card again. 2. Replace the system card assembly if problem remains. |
| Error code: | 975.xx |
| Description: | Unrecognizable network |
| Remedy: | Replace the standard network card or the card in the specified slot. |
| Error code: | 976.xx |
| Description: | Unrecoverable software error in network port |
| Remedy: | If unable to clear the error message, then check the following: • If installed, then check network card for correct installation. • If correctly installed, then replace the network card. • If a network card is not installed, then replace the controller board. |
| Error code: | 978.xx |
| Description: | Bad checksum while programming network port |
| Remedy: | Check the following: • Make sure you have downloaded the code in binary mode, not ASCII. • Reprogram the Network card. • If the problem persists, and if installed, then check the network card for correct installation. • If correctly installed, then replace the network card. • If a network card is not installed, then replace the controller board. |
| Error code: | 979.xx |
| Description: | Flash parts failed while programming network port |
| Remedy: | Check the following: • If installed, then check the network card for correct installation. • If correctly installed, then replace the network card. • If a network card is not installed, then replace the controller board |
| Error code: | 980.xx |
| Description: | Engine experiencing unreliable communication with the specified device |
| Remedy: | Call the next level of support. |
| Error code: | 981.xx |
| Description: | Engine protocol violation detected by the specified device |
| Remedy: | Call the next level of support. |
| Error code: | 982.xx |
| Description: | Paperport communication error |
| Causes: | Communications error detected by the specified device. |
| Remedy: | Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 983.xx |
| Description: | Invalid command received by the specified device |
| Remedy: | Call next level of support. |
| Error code: | 984.xx |
| Description: | Invalid command parameter received by the specified device |
| Remedy: | Call the next level of support. |
| Error code: | 990.xx |
| Display: | 990.xx Option Error |
| Description: | Tray 2 failure. |
| Remedy: | Replace 500-sheet assembly. |
| Error code: | 991.xx |
| Description: | The specified device has detected an equipment check in its system card. |
| Remedy: | Call the next level of support. |
Название
Konica Minolta IUP18 Блок фотобарабана UAR
Konica Minolta IUP19 Блок фотобарабана
Konica Minolta TNP41 Тонер-картридж UAR
Konica Minolta TNP43 Тонер-картридж
Konica Minolta Печь в сборе
