Lexmark M5170
Рейтинг
Модули
Paper path
Mailbox option 2
High capacity output expander option
Electronics
Input options
High capacity input tray option 1
Staple finisher option 1
Mailbox option 1
250-sheet tray option
Control panel
COVERS
Output options
550-sheet tray option
High capacity input tray option 2
PAPER TRAY
Output expander option
DUPLEX
FRAME
Fusers
Drive motors
Staple finisher option 2
Детали Mailbox option 1
| Деталь: | Upper redrive |
| Парткод: | 40X7602 |
| Деталь: | Fuser access door (belt fuser printers only) |
| Парткод: | 40X7588 |
| Деталь: | Fuser access door (hot roll fuser printers only) |
| Парткод: | 40X8399 |
| Деталь: | Inner guide deflector |
| Парткод: | 40X7587 |
| Деталь: | Recoil spring |
| Парткод: | 40X7585 |
| Деталь: | Duplex exit diverter |
| Парткод: | 40X7584 |
| Деталь: | Media turn guide |
| Парткод: | 40X7583 |
| Деталь: | Media vertical guide |
| Парткод: | 40X7586 |
| Деталь: | Mailbox output bin LED assembly |
| Парткод: | 40X8250 |
| Деталь: | Mailbox belt |
| Парткод: | 40X8249 |
| Деталь: | Mailbox solenoid |
| Парткод: | 40X8251 |
| Деталь: | Mailbox right cover |
| Парткод: | 40X8243 |
| Деталь: | HCOE rear door |
| Парткод: | 40X8197 |
| Деталь: | HCOE top cover |
| Парткод: | 40X8196 |
| Деталь: | HCOE right cover |
| Парткод: | 40X8198 |
| Деталь: | Sensor (HCOE media bin full) with flag |
| Парткод: | 40X8191 |
| Деталь: | HCOE lower interface cable |
| Парткод: | 40X8205 |
| Деталь: | HCOE upper interface cable |
| Парткод: | 40X8206 |
| Деталь: | HCOE controller PCBA |
| Парткод: | 40X8199 |
| Деталь: | HCOE left cover |
| Парткод: | 40X8202 |
| Деталь: | Actuator flag (media bin full) |
| Парткод: | 40X8500 |
| Деталь: | LVPS (universal) |
| Парткод: | 40X7694 |
| Деталь: | Toner level / imaging unit high voltage contact |
| Парткод: | 40X7685 |
| Деталь: | Input sensor cable |
| Парткод: | 40X7688 |
| Деталь: | HVPS |
| Парткод: | 40X7578 |
| Деталь: | Sensor (toner density) Includes shutter and cable |
| Парткод: | 40X7686 |
| Деталь: | Transfer roller right arm |
| Парткод: | 40X7606 |
| Деталь: | HVPS/toner cartridge fan cable |
| Парткод: | 40X7699 |
| Деталь: | TRANSFER ROLLER |
| Парткод: | 40X7582 |
| Деталь: | Transfer roller left arm with cable |
| Парткод: | 40X7605 |
| Деталь: | Printhead access cover |
| Парткод: | 40X8365 |
| Деталь: | Sensor (input) |
| Парткод: | 40X7607 |
| Деталь: | Sensor (control panel interlock) Includes bracket and cable |
| Парткод: | 40X7693 |
| Деталь: | Controller board (2.4 display printers only) |
| Парткод: | 40X7570 |
| Деталь: | Controller board (4.3 tilting display printers only) |
| Парткод: | 40X7571 |
| Деталь: | Controller board (7 tilting display printers only) |
| Парткод: | 40X7572 |
| Деталь: | Controller board access shield |
| Парткод: | 40X7722 |
| Деталь: | Toner cartridge smart chip contact with cable |
| Парткод: | 40X7692 |
| Деталь: | Option card cover plate |
| Парткод: | 40X8034 |
| Деталь: | Sensor (standard bin full) with output bin guide |
| Парткод: | 40X7691 |
| Деталь: | Imaging unit smart chip contact with cable |
| Парткод: | 40X7689 |
| Деталь: | Printhead power cable |
| Парткод: | 40X7707 |
| Деталь: | Printhead video cable |
| Парткод: | 40X7708 |
| Деталь: | Laser printhead (quad diode) (belt fuser printers only) Includes data and power cables |
| Парткод: | 40X7597 |
| Деталь: | Laser printhead (dual diode) (hot roller fuser printers only)Includes data and power cables |
| Парткод: | 40X8481 |
| Деталь: | Interrupt sensor sensor (rear door interlock) |
| Парткод: | 40X7592 |
| Деталь: | 550.sheet tray option |
| Парткод: | 40X8106 |
| Деталь: | 550.sheet tray option, lockable |
| Парткод: | 40X8411 |
| Деталь: | 250.sheet tray option |
| Парткод: | 40X8152 |
| Деталь: | 250.sheet tray option, lockable |
| Парткод: | 40X8410 |
| Деталь: | HCIT option |
| Парткод: | 40X8161 |
| Деталь: | SPACER |
| Парткод: | 40X8409 |
| Деталь: | Stapler rear door |
| Парткод: | 40X8214 |
| Деталь: | Stapler top cover |
| Парткод: | 40X8222 |
| Деталь: | Stapler paddle drive motor |
| Парткод: | 40X8213 |
| Деталь: | Sensor (bin full receive) |
| Парткод: | 40X8220 |
| Деталь: | Stapler lower interface cable |
| Парткод: | 40X8224 |
| Деталь: | Stapler controller PCBA |
| Парткод: | 40X8221 |
| Деталь: | Sensor (bin full receive) |
| Парткод: | 40X8248 |
| Деталь: | Mailbox media bin full flag |
| Парткод: | 40X8247 |
| Деталь: | Mailbox controller PCBA |
| Парткод: | 40X8244 |
| Деталь: | Mailbox left cover |
| Парткод: | 40X8246 |
| Деталь: | Mailbox divert motor |
| Парткод: | 40X8256 |
| Деталь: | Mailbox lower interface cable |
| Парткод: | 40X8253 |
| Деталь: | Mailbox sensor (divert motor) |
| Парткод: | 40X7592 |
| Деталь: | Mailbox spring with string |
| Парткод: | 40X8252 |
| Деталь: | Mailbox upper interface cable |
| Парткод: | 40X8254 |
| Деталь: | Mailbox rear door |
| Парткод: | 40X8242 |
| Деталь: | 250-sheet tray option upper interface cable |
| Парткод: | 40X8160 |
| Деталь: | Sensor (pass through) |
| Парткод: | 40X8156 |
| Деталь: | Sensor (pick) |
| Парткод: | 40X8158 |
| Деталь: | Sensor (pick roller position) |
| Парткод: | 40X7592 |
| Деталь: | Pick roller |
| Парткод: | 40X7593 |
| Деталь: | 250-sheet tray option lower interface cable |
| Парткод: | 40X8159 |
| Деталь: | SEPARATION ROLLER |
| Парткод: | 40X7713 |
| Деталь: | 250-sheet tray front cover |
| Парткод: | 40X8154 |
| Деталь: | Media size actuator |
| Парткод: | 40X8541 |
| Деталь: | 250-sheet tray |
| Парткод: | 40X8153 |
| Деталь: | 250-sheet tray option transport motor |
| Парткод: | 40X8157 |
| Деталь: | Media feeder |
| Парткод: | 40X7591 |
| Деталь: | 250-sheet tray option controller PCBA |
| Парткод: | 40X8672 |
| Деталь: | 2.4 LCD control panel |
| Парткод: | 40X7700 |
| Деталь: | 4.3 touch screen control panel |
| Парткод: | 40X7701 |
| Деталь: | 7 touch screen control panel |
| Парткод: | 40X7875 |
| Деталь: | Control panel board (2.4h display only) |
| Парткод: | 40X7737 |
| Деталь: | Control panel buttons (2.4h display only) |
| Парткод: | 40X7741 |
| Деталь: | Control panel board (4.3h tilting display only) |
| Парткод: | 40X7735 |
| Деталь: | Control panel board (7h tilting display only) |
| Парткод: | 40X8042 |
| Деталь: | 4.3 tilting display |
| Парткод: | 40X8537 |
| Деталь: | Control panel buttons (4.3h and 7h tilting displays only) |
| Парткод: | 40X8661 |
| Деталь: | 7 tilting display |
| Парткод: | 40X8538 |
| Деталь: | Control panel latch |
| Парткод: | 40X7729 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7731 |
| Деталь: | Control panel front cover |
| Парткод: | 40X7681 |
| Деталь: | USB cable |
| Парткод: | 40X7704 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7730 |
| Деталь: | Speaker cable |
| Парткод: | 40X7702 |
| Деталь: | Control panel speaker |
| Парткод: | 40X9079 |
| Деталь: | Control panel left bezel (M5155) |
| Парткод: | 40X8583 |
| Деталь: | Control panel left bezel (M5163) |
| Парткод: | 40X8584 |
| Деталь: | Control panel left bezel (M5170) |
| Парткод: | 40X8585 |
| Деталь: | Control panel left bezel (MS810n) |
| Парткод: | 40X8334 |
| Деталь: | Control panel left bezel (MS810dn) |
| Парткод: | 40X8335 |
| Деталь: | Control panel left bezel (MS810de) |
| Парткод: | 40X8336 |
| Деталь: | Control panel left bezel (MS811n) |
| Парткод: | 40X8337 |
| Деталь: | Control panel left bezel (MS811dn) |
| Парткод: | 40X8338 |
| Деталь: | Control panel left bezel (MS812dn) |
| Парткод: | 40X8339 |
| Деталь: | Control panel left bezel (MS812de) |
| Парткод: | 40X8340 |
| Деталь: | Control panel left USB delete cover |
| Парткод: | 40X8364 |
| Деталь: | Control panel left bezel (MS710) |
| Парткод: | 40X8362 |
| Деталь: | Control panel left bezel (MS711) |
| Парткод: | 40X8363 |
| Деталь: | Display to control panel board cable (4.3 tilting display only) |
| Парткод: | 40X7705 |
| Деталь: | Rear door |
| Парткод: | 40X7678 |
| Деталь: | Rear door support |
| Парткод: | 40X7726 |
| Деталь: | Rear lower cover (integrated 550.sheet tray) |
| Парткод: | 40X7671 |
| Деталь: | Rear lower cover (integrated 250.sheet tray) |
| Парткод: | 40X8404 |
| Деталь: | Right cover (integrated 550.sheet tray) |
| Парткод: | 40X7680 |
| Деталь: | Right cover (integrated 250.sheet tray) |
| Парткод: | 40X8403 |
| Деталь: | RIGHT INNER COVER |
| Парткод: | 40X7670 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7690 |
| Деталь: | Front door support link |
| Парткод: | 40X7715 |
| Деталь: | MPF tray |
| Парткод: | 40X7725 |
| Деталь: | Front door |
| Парткод: | 40X7674 |
| Деталь: | INNER LEFT COVER |
| Парткод: | 40X7669 |
| Деталь: | Controller board access cover |
| Парткод: | 40X7672 |
| Деталь: | Left cover (integrated 550.sheet tray) |
| Парткод: | 40X7679 |
| Деталь: | Left cover (integrated 250.sheet tray) |
| Парткод: | 40X8402 |
| Деталь: | Bin sensor cover |
| Парткод: | 40X7677 |
| Деталь: | Standard bin cover (integrated 550.sheet tray) |
| Парткод: | 40X7675 |
| Деталь: | Standard bin cover (integrated 250.sheet tray) |
| Парткод: | 40X8397 |
| Деталь: | Fuser wiper cover (hot roll fuser printer only) |
| Парткод: | 40X8398 |
| Деталь: | Output bin guide |
| Парткод: | 40X7604 |
| Деталь: | TOP COVER |
| Парткод: | 40X7673 |
| Деталь: | High capacity output expander option |
| Парткод: | 40X8195 |
| Деталь: | Staple finisher option |
| Парткод: | 40X8207 |
| Деталь: | Output expander option |
| Парткод: | 40X8184 |
| Деталь: | Mailbox option |
| Парткод: | 40X8241 |
| Деталь: | 550-sheet tray option upper interface cable |
| Парткод: | 40X8160 |
| Деталь: | Pick roller |
| Парткод: | 40X7593 |
| Деталь: | Sensor (pick roller position) |
| Парткод: | 40X7592 |
| Деталь: | Sensor (pick) |
| Парткод: | 40X8158 |
| Деталь: | Sensor (pass through) |
| Парткод: | 40X8156 |
| Деталь: | 550-sheet tray option lower interface cable |
| Парткод: | 40X8159 |
| Деталь: | SEPARATION ROLLER |
| Парткод: | 40X7713 |
| Деталь: | 550-sheet tray front cover |
| Парткод: | 40X8109 |
| Деталь: | Media size actuator |
| Парткод: | 40X8541 |
| Деталь: | 550-sheet tray |
| Парткод: | 40X7742 |
| Деталь: | 550-sheet tray option transport motor |
| Парткод: | 40X8157 |
| Деталь: | Media feeder |
| Парткод: | 40X7591 |
| Деталь: | 550-sheet tray option controller PCBA |
| Парткод: | 40X8155 |
| Деталь: | Sensor (HCIT pick) with cable |
| Парткод: | 40X8178 |
| Деталь: | Sensor (HCIT media low) with flag |
| Парткод: | 40X8177 |
| Деталь: | HCIT option media feeder |
| Парткод: | 40X8174 |
| Деталь: | HCIT option interface cable |
| Парткод: | 40X8180 |
| Деталь: | HCIT option controller PCBA |
| Парткод: | 40X8173 |
| Деталь: | HCIT option lift drive motor |
| Парткод: | 40X8179 |
| Деталь: | HCIT option right cover |
| Парткод: | 40X8169 |
| Деталь: | Sensor (HCIT pick roller position) |
| Парткод: | 40X7592 |
| Деталь: | Pick roller |
| Парткод: | 40X7593 |
| Деталь: | HCIT front cover |
| Парткод: | 40X8171 |
| Деталь: | SEPARATION ROLLER |
| Парткод: | 40X7713 |
| Деталь: | HCIT media guide |
| Парткод: | 40X8176 |
| Деталь: | HCIT option left cover |
| Парткод: | 40X8167 |
| Деталь: | MPF feeder solenoid |
| Парткод: | 40X7712 |
| Деталь: | MPF pick roller |
| Парткод: | 40X7600 |
| Деталь: | MPF feed roller flange |
| Парткод: | 40X7601 |
| Деталь: | 550-sheet tray |
| Парткод: | 40X7742 |
| Деталь: | 250-sheet tray |
| Парткод: | 40X8153 |
| Деталь: | Separator roller assembly |
| Парткод: | 40X7713 |
| Деталь: | MPF feeder lift plate with cable |
| Парткод: | 40X7598 |
| Деталь: | Pick roller assembly |
| Парткод: | 40X7593 |
| Деталь: | Media feeder |
| Парткод: | 40X7591 |
| Деталь: | Media size actuator |
| Парткод: | 40X8541 |
| Деталь: | Media aligner roller with MPF pick roller |
| Парткод: | 40X7599 |
| Деталь: | Interrupt sensor Sensor (media empty) |
| Парткод: | 40X7592 |
| Деталь: | Interrupt sensor Sensor (pick roller position) |
| Парткод: | 40X7592 |
| Деталь: | Output expander rear door |
| Парткод: | 40X8186 |
| Деталь: | Output expander top cover |
| Парткод: | 40X8196 |
| Деталь: | Output expander right cover |
| Парткод: | 40X8187 |
| Деталь: | Sensor (media bin full) with flag |
| Парткод: | 40X8191 |
| Деталь: | Upper interface cable |
| Парткод: | 40X8206 |
| Деталь: | Lower interface cable |
| Парткод: | 40X8205 |
| Деталь: | Output expander controller PCBA |
| Парткод: | 40X8199 |
| Деталь: | Output expander left cover |
| Парткод: | 40X8190 |
| Деталь: | Spring with string |
| Парткод: | 40X8192 |
| Деталь: | Actuator flag (media bin full) |
| Парткод: | 40X8500 |
| Деталь: | Internal duplex with cable |
| Парткод: | 40X7683 |
| Деталь: | Duplex rear flap |
| Парткод: | 40X7668 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7723 |
| Деталь: | Duplex front flap |
| Парткод: | 40X7667 |
| Деталь: | Duplex jam release guide |
| Парткод: | 40X7952 |
| Деталь: | Sensor (duplex path) with cable |
| Парткод: | 40X7697 |
| Деталь: | Right control panel hinge, with control panel cable |
| Парткод: | 40X8316 |
| Деталь: | Left frame pivot |
| Парткод: | 40X7732 |
| Деталь: | Right frame pivot |
| Парткод: | 40X7733 |
| Деталь: | Imaging unit clamp |
| Парткод: | 40X7714 |
| Деталь: | Fastener plate |
| Парткод: | 40X7589 |
| Деталь: | Right frame extension with tray latch(integrated 550.sheet tray) |
| Парткод: | 40X7728 |
| Деталь: | Right frame extension (integrated 250.sheet tray) |
| Парткод: | 40X8408 |
| Деталь: | M5x12 screw |
| Парткод: | 40X7590 |
| Деталь: | Left frame extension (integrated 250sheet tray) |
| Парткод: | 40X8407 |
| Деталь: | Left frame extension (integrated 550.sheet tray) |
| Парткод: | 40X7727 |
| Деталь: | Toner cartridge lock |
| Парткод: | 40X7716 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7721 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7719 |
| Деталь: | Toner cartridge clamp |
| Парткод: | 40X7717 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7720 |
| Деталь: | TORSION SPRING |
| Парткод: | 40X7718 |
| Деталь: | Left control panel hinge |
| Парткод: | 40X8315 |
| Деталь: | Recoil spring |
| Парткод: | 40X7724 |
| Деталь: | Top option interface cable |
| Парткод: | 40X7575 |
| Деталь: | Fuser data cable |
| Парткод: | 40X7577 |
| Деталь: | MS81x Return Program Fuser Type 00, 110-120V Letter |
| Парткод: | 40X7743 |
| Деталь: | MS81x Return Program Fuser Type 01, 220-240V A4 |
| Парткод: | 40X7744 |
| Деталь: | MS81x Return Program Fuser Type 02, 100V A4 |
| Парткод: | 40X7745 |
| Деталь: | MS81x Return Program Fuser Type 03, 110-120V A4 |
| Парткод: | 40X7581 |
| Деталь: | MS81x Return Program Fuser Type 04, 220-240V Letter |
| Парткод: | 40X7734 |
| Деталь: | MS81x Fuser Type 05, 110-120V Letter |
| Парткод: | 40X8016 |
| Деталь: | MS81x Fuser Type 06, 220-240V A4 |
| Парткод: | 40X8017 |
| Деталь: | MS81x Fuser Type 07, 100V A4 |
| Парткод: | 40X8018 |
| Деталь: | MS81x Fuser Type 08, 110-120V A4 |
| Парткод: | 40X8019 |
| Деталь: | MS81x Fuser Type 09, 220-240V Letter |
| Парткод: | 40X8020 |
| Деталь: | MS71x Return Program Fuser Type 11, 110-120V contact |
| Парткод: | 40X8503 |
| Деталь: | MS71x Return Program Fuser Type 13, 220-240V contact |
| Парткод: | 40X8504 |
| Деталь: | MS71x Return Program Fuser Type 15, 100V contact |
| Парткод: | 40X8505 |
| Деталь: | MS71x Fuser Type 17, 110v contact |
| Парткод: | 40X8506 |
| Деталь: | MS71x Fuser Type 19, 220v contact |
| Парткод: | 40X8507 |
| Деталь: | MS71x Fuser Type 21, 100v contact |
| Парткод: | 40X8508 |
| Деталь: | Duplex motor with cable |
| Парткод: | 40X7684 |
| Деталь: | Duplex cooling fan |
| Парткод: | 40X7695 |
| Деталь: | Cartridge cooling fan |
| Парткод: | 40X7580 |
| Деталь: | Toner add motor with cable |
| Парткод: | 40X7596 |
| Деталь: | Fuser drive motor cable |
| Парткод: | 40X7576 |
| Деталь: | Fuser drive motor (belt fuser printers only) |
| Парткод: | 40X7595 |
| Деталь: | Fuser drive motor (hot roll fuser printers only) |
| Парткод: | 40X8401 |
| Деталь: | Main Drive Motor |
| Парткод: | 40X7594 |
| Деталь: | Main motor cable |
| Парткод: | 40X7574 |
| Деталь: | Main cooling fan with cable |
| Парткод: | 40X7579 |
| Деталь: | Upper redrive motor with cable |
| Парткод: | 40X7682 |
| Деталь: | Fuser cooling fan (hot roll fuser printers only) |
| Парткод: | 40X8483 |
| Деталь: | Fuser cooling fan cable (hot roll fuser printers only) |
| Парткод: | 40X8484 |
| Деталь: | Tamper drive belt |
| Парткод: | 40X8212 |
| Деталь: | Media stack flap (right) |
| Парткод: | 40X8209 |
| Деталь: | Sensor (bin full send) |
| Парткод: | 40X8217 |
| Деталь: | Stapler carriage assembly |
| Парткод: | 40X8223 |
| Деталь: | Stapler door close limit switch |
| Парткод: | 40X8225 |
| Деталь: | Sensor (cartridge door interlock) |
| Парткод: | 40X7592 |
| Деталь: | Stapler right cover |
| Парткод: | 40X8216 |
| Деталь: | Stapler cartridge access door |
| Парткод: | 40X8215 |
| Деталь: | Stapler spring with string |
| Парткод: | 40X8226 |
| Деталь: | Standard output bin LED |
| Парткод: | 40X8218 |
| Деталь: | Sensor (finisher bin media present) |
| Парткод: | 40X8219 |
| Деталь: | Tamper motor (left) |
| Парткод: | 40X8211 |
| Деталь: | Tamper motor (right) |
| Парткод: | 40X8211 |
| Деталь: | Media stack flap (left) |
| Парткод: | 40X8210 |
Коды ошибок
111.30...111.90
120.10...120.80
121.07...121.24
121.25
121.26...121.31
121.32...121.49
121.35
121.36
126.01, 126.02
130.01
133.05...133.08
140.10...146.00
149.00, 150.00
155.00...171.07
172.03...173.07
174.03...175.07
200.01, 200.02
200.03
200.05, 200.07
200.08
200.09...200.12
200.13
200.14
200.15
200.16
200.17, 200.19
200.25
200.32
200.33
200.34
200.35, 200.45
202.01
202.03
202.05, 202.07
202.13
202.14
202.16...202.22
202.28
202.31
202.32
202.33
202.43
202.45
202.49
203.20...203.30
230.01
230.02, 230.03
230.05, 230.07
230.20...230.22
230.28
250.02
250.06...250.18
282.01
282.03
282.05
284.01
284.03
284.05
285.01
285.03
285.05
290.02, 290.11
295.20
31.21...31.45
31.60...31.65
31.80...31.85
32.10
32.11
32.12
33.xx
34.xx
35.xx
37.xx
38.xx
39
41
42.xy
50
51
52
53
54
55
56
59
80
81
84
840.01
840.02
842.xx
843.00
843.07
843.15, 843.18
845.02, 845.03
88
900.xx
912.xx
940.xx
948.xx
949.xx
950.xx
952.xx
953.xx
954.xx
955.xx
956.01
956.xx
957.xx
958.xx
959.01, 959.02, 959.03
959.04...960.xx
961.xx
964.xx
975.xx...991.xx
Описание
| Error code: | 111.30...111.90 |
| Description: | 111.30 Printhead ID error 111.31 Printhead no first HSYNC error 111.32 Printhead loss of HSYNC error 111.33 Printhead loss of HSYNC during servo 111.34 Printhead mirror motor loss of lock 111.35 Printhead mirror motor initial lock 111.36 Printhead mirror motor stabilization error 111.37 Page reached input sensor but the mirror motor was not locked 111.38 Page reached input sensor but the printhead startup was not complete 111.90 Printhead video cable not plugged in |
| Remedy: | Step 1 Ensure the cables for sockets “MIR MTR” and “VIDEO” on the controller card are properly connected and not damaged. Are the above cables properly connected and undamaged? Go to step 2. Reseat the connections. Go to the next step. Step 2 Reset the machine. Does the error continue? Go to step 3. Problem resolved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 120.10...120.80 |
| Description: | 120.10 Fuser drive Motor Halls detection error 120.20 Fuser drive Motor took too long to stop 120.30 Fuser drive Motor Unable To Lock (before motor ID) 120.40 Fuser drive motor over.speed error 120.60 Fuser drive motor unable to lock (after motor ID) 120.70 Fuser drive motor out of lock 120.80 Fuser drive motor excessive PWM / over temperature |
| Remedy: | Step 1 Ensure the cable for socket “J24” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 3. Problem resolved Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 121.07...121.24 |
| Description: | 121.07 Fuser has been on for more than allowed after a gap blowout, and the temperature is still too cold 121.08 Fuser was under temperature when page was in fuser 121.20 Fuser undertemp during steady state control 121.22 Fuser did not warm enough to start line voltage detection 121.23 Fuser took too long to heat to line detection temperature 121.24 Fuser never reached fuser detection temperature |
| Remedy: | Step 1 Ensure the cable for socket “J24” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 3. Problem resolved Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 121.25 |
| Description: | After line voltage detection, control did not roll over to steady state control in time |
| Remedy: | If the problem remains, replace the controller board. |
| Error code: | 121.26...121.31 |
| Description: | 121.25 After line voltage detection, control did not roll over to steady state control in time 121.26 Fuser failed to reach temperature during warm up 121.28 Fuser failed to reach EP warm-up temperature in time 121.29 Fuser failed to reach preheat temperature for motor start during warm up 121.30 Fuser failed to reach printing temperature by the time a page got to the fuser 121.31 Fuser has gotten too hot |
| Remedy: | Step 1 Ensure the cable for socket “J24” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 3. Problem resolved Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 121.32...121.49 |
| Description: | 121.32 Open fuser main thermistor 121.33 Open fuser edge thermistor 121.34 Open fuser backup roll thermistor 121.37 Fuser heated faster than allowed during line voltage detection (115V fuser in 220V machine) 121.48 Fuser Hardware type does not match fuser driver loaded (for example, lamp hardware or belt firmware) 121.49 Fuser backup roll too hot while printing non-wide media |
| Remedy: | If the problem remains, replace the fuser |
| Error code: | 121.35 |
| Description: | Attempting to reset the printer after receiving a 121.34 |
| Remedy: | If the problem remains, replace the controller board. |
| Error code: | 121.36 |
| Description: | Fuser did not heat to allow compression jog |
| Remedy: | Step 1 Ensure the cable for socket “J24” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 3. Problem resolved Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 126.01, 126.02 |
| Description: | 126.01 Line Frequency outside operating range of device 126.02 No line frequency detected |
| Remedy: | Step 1 Reset the machine. Does the error remain? Replace the LVPS. See “LVPS removal”. Go to step 2. Problem resolved. Step 2 Reset the machine. Does the error remain? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 130.01 |
| Description: | Transfer servo error |
| Remedy: | Reset the machine. If the error remains, replace the imaging unit. |
| Error code: | 133.05...133.08 |
| Description: | 133.05 Toner Level Sensing reading above maximum expected value 133.06 Toner Level Sensing reading below minimum expected value 133.07 Toner failed to replenish into the Imaging Unit 133.08 Excessive toner level sensing noise |
| Remedy: | Step 1 Ensure that the toner cartridge is installed properly. Is the toner cartridge properly installed? Go to step 2. Reinstall the toner cartridge properly. Step 2 Remove the existing toner cartridge and install a different cartridge. Does the error remain? Go to step 3. Problem resolved. Step 3 Ensure the cable for socket “JCTLS” on the controller board is properly connected. Is the above connection properly connected? Go to step 4. Reseat the connection or replace the cable. Go to the next step. Step 4 Ensure the toner low / imaging unit high voltage contact is free from damage. Is the toner low / imaging unit high voltage contact free from damage? Go to step 5. Replace the toner low / imaging unit high voltage contact. Go to step 5. Step 5 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 140.10...146.00 |
| Description: | 140.10 Main drive motor halls not detected 140.20 Main drive motor took too long to stop 140.30 Main drive motor unable To lock (before motor ID) 140.40 Main drive motor over speed detected 140.60 Main drive motor unable to lock (after motor ID) 140.70 Main drive motor out of lock Detected 140.80 Main drive motor excessive PWM / Overtemp 146.00 Media feeder encoder never detected in tray 1 |
| Remedy: | Step 1 Ensure the cable for socket “TRANSPORT MTR” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the main drive motor. See “Main drive motor removal”. Go to step 3. Problem resolved Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 149.00, 150.00 |
| Description: | 149.00 Redrive motor encoder never detected 150.00 Duplex motor encoder never detected |
| Remedy: | Step 1 Ensure the cable for socket "REDRIVE” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connection. Step 2 Reset the machine. Does the error continue? Replace the upper redrive. See “Upper redrive removal”. Go to step 3. Problem resolved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 155.00...171.07 |
| Description: | 155.00 Toner add motor encoder never detected 171.03 Main cooling fan error; error took too long to ramp up 171.04 Main cooling fan error; error under speed or stalled during speed adjustment state 171.05 Main cooling fan error; error over speed during speed adjustment state 171.06 Main cooling fan error; error capture data is invalid and speed control is at maximum in fan control idle state 171.07 Main cooling fan error; error capture data is invalid and speed control is at maximum in fan control adjustment state |
| Remedy: | Step 1 Ensure the cable for socket "M FAN” on the controller board is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connection. Step 2 Reset the machine. Does the error continue? Replace the duplex motor. See “Duplex motor removal”. Problem resolved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 172.03...173.07 |
| Description: | 172.03 Cartridge cooling fan took too long to ramp up 172.04 Cartridge cooling fan under speed or stalled during speed adjustment state 172.05 Cartridge cooling fan over speed during speed adjustment state 172.06 Cartridge cooling fan capture data is invalid and speed control is at maximum in fan control idle state 172.07 Cartridge cooling fan capture data is invalid and speed control is at maximum in fan control adjustment state 173.03 LVPS cooling fan took too long to ramp up 173.04 LVPS cooling fan under speed or stalled during speed adjustment state 173.05 LVPS cooling fan over speed during speed adjustment state 173.06 LVPS cooling fan capture data is invalid and speed control is at maximum in fan control idle state 173.07 LVPS cooling fan capture data is invalid and speed control is at maximum in fan control adjustment state |
| Remedy: | Step 1 Ensure the LVPS cooling fan cable is properly connected. Is the above cable properly connected? Go to step 2. Reseat the connection. Step 2 Reset the machine. Does the error continue? Replace the LVPS fan with cable. Go to step 3. Problem resolved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 174.03...175.07 |
| Description: | 174.03 HVPS cooling fan took too long to ramp up 174.04 HVPS cooling fan under speed or stalled during speed adjustment state 174.05 HVPS cooling fan over speed during speed adjustment state 174.06 HVPS cooling fan capture data is invalid and speed control is at maximum in fan control idle state 174.07 HVPS cooling fan capture data is invalid and speed control is at maximum in fan control adjustment state 175.03 Miscellaneous cooling fan took too long to ramp up175.04 Miscellaneous cooling fan under speed or stalled during speed adjustment state 175.05 Miscellaneous cooling fan over speed during speed adjustment state 175.06 Miscellaneous cooling fan capture data is invalid and speed control is at maximum in fan control idle state 175.07 Miscellaneous cooling fan capture data is invalid and speed control is at maximum in fan control adjustment state |
| Remedy: | Step 1 Ensure the miscellaneous cooling fan cable is properly connected. Is the above connection properly connected? Go to step 2. Reseat the connection. Step 2 Reset the machine. Does the error continue? Replace the HVPS fan with cable. Go to step 3. Problem resolved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 200.01, 200.02 |
| Description: | 200.01 Media remains on the sensor (input) during the warm.up sequence. 200.02 Media reached the sensor (input) sooner than the specified time. The wrong config ID causes the engine to assume a 550 paper path on a 250 model. |
| Remedy: | Step 1 Check the media path for partially fed or jammed media. Is the media path free from partially fed or jammed media? Go to step 2. Remove any prestaged or jammed media. Step 2 Check the sensor (input) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item input. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the Sensor (input). See “Sensor (input) removal”. Go to step 4. Reseat the connection. Go to step 4. Step 4 Perform a print test. Does the problem remain? Contact the next highest level of tech support. Problem resolved. |
| Error code: | 200.03 |
| Description: | Media is late reaching the sensor (input) within the specified time. |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media trays for overfilling. Are any of the media trays overfilled? Remove any excess new media. Go to step 3. Step 3 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media. Go to step 4. Step 4 Check media origination. Did the media originate from the MPF? Go to step 5. Go to step 7. Step 5 Check the MPF pick roll assembly. Is the above component free of excess wear and contamination? Go to step 6. Clean or replace the MPF pick roller. See “MPF pick roller removal”. Step 6 Perform a MPF print test, and check the MPF pick solenoid for proper operation. Does the above component operate properly? Go to step 9. Replace the MPF pick solenoid. Step 7 Check the pick roller assembly in the media tray being picked from. Is the pick roller assembly free of excess wear and contamination? Go to step 8. Clean or replace the pick roller assembly. See “Pick roller assembly removal”. Step 8 Check the pick roller assembly for proper installation. Fully press the pick roller assembly toward the sensor to make sure the mounting latches are properly engaging the slot in the shaft. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the aligner assembly for obstructions. Is the above component free from obstructions? Go to step 10. Remove obstructions. |
| Error code: | 200.05, 200.07 |
| Description: | 200.05 Media reached the sensor (input) but did not clear it within the specified time. (Media source = MPF tray) 200.07 Media reached the sensor (input) but did not clear it within the specified time. |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media trays for overfilling. Are any of the media trays overfilled? Remove any excess new media. Go to step 3. Step 3 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media. Go to step 4. |
| Error code: | 200.08 |
| Description: | Media is late reaching the sensor (input) within the specified time. |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media trays for overfilling. Are any of the media trays overfilled? Remove any excess new media. Go to step 3. Step 3 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media. Go to step 4. Step 4 Check media origination. Did the media originate from the MPF? Go to step 5. Go to step 7. Step 5 Check the MPF pick roll assembly. Is the above component free of excess wear and contamination? Go to step 6. Clean or replace the MPF pick roller. See “MPF pick roller removal”. Step 6 Perform a MPF print test, and check the MPF pick solenoid for proper operation. Does the above component operate properly? Go to step 9. Replace the MPF pick solenoid. Step 7 Check the pick roller assembly in the media tray being picked from. Is the pick roller assembly free of excess wear and contamination? Go to step 8. Clean or replace the pick roller assembly. See “Pick roller assembly removal”. Step 8 Check the pick roller assembly for proper installation. Fully press the pick roller assembly toward the sensor to make sure the mounting latches are properly engaging the slot in the shaft. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the aligner assembly for obstructions. Is the above component free from obstructions? Go to step 10. Remove obstructions. |
| Error code: | 200.09...200.12 |
| Description: | 200.09 The proper main motor feedback to start laser servo was not received. 200.10 Printhead motor was not locked when page reached the sensor (input). 200.11 Printhead motor fell out of lock after the page reached the sensor (input). 200.12 Printhead was not ready for the page when the sensor (input) was reached. |
| Remedy: | Step 1 Ensure the cables for sockets “MIR MTR” and “VIDEO” on the controller card are properly connected and not damaged. Are the cables connected and undamaged? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the printhead. See “Laser printhead removal”. Problem solved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved. |
| Error code: | 200.13 |
| Description: | The page at the sensor (input) is not the next page to be imaged. |
| Remedy: | Step 1 Check the appropriate media tray sensor (pass through) in the appropriate input option for proper operation. a Enter the diagnostic mode. b Select Input tray tests. c Select Sensor test. d Select the appropriate input tray. Observe the line item “pass through” for the appropriate media tray. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2. S tep 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (pass through). See “Sensor (drawer pass through) removal ”. Reseat the connection. Step 3 Perform a print test using the appropriate input tray. Does the error continue? Replace the input option. Problem solved. 7463 Diagnostic information 64 |
| Error code: | 200.14 |
| Description: | Proper main motor feedback to start laser servo was not received. |
| Remedy: | Step 1 Ensure the cables for sockets “MIR MTR” and “VIDEO” on the controller card are properly connected and not damaged. Are the cables connected and undamaged? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the printhead. See “Laser printhead removal”. Problem solved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved. |
| Error code: | 200.15 |
| Description: | Media reached the sensor (input) but did not clear it within the specified time. (Media source = Tray 1) |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media trays for overfilling. Are any of the media trays overfilled? Remove any excess new media. Go to step 3. Step 3 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media. Go to step 4. |
| Error code: | 200.16 |
| Display: | 200.16 |
| Description: | Input sensor is made when printer powers up or covers are closed. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 200.17, 200.19 |
| Description: | 200.17 Fuser motor stalled. 200.19 Paper never reached the sensor (input), but it was successfully picked from the source. |
| Remedy: | Step 1 Check the appropriate media tray sensor (pass through) in the appropriate input option for proper operation. a Enter the diagnostic mode. b Select Input tray tests. c Select Sensor test. d Select the appropriate input tray. Observe the line item “pass through” for the appropriate media tray. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2. S tep 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (pass through). See “Sensor (drawer pass through) removal ”. Reseat the connection. Step 3 Perform a print test using the appropriate input tray. Does the error continue? Replace the input option. Problem solved. 7463 Diagnostic information 64 |
| Error code: | 200.25 |
| Display: | 200.25 |
| Description: | Input sensor is made when tray 1 is installed. Possible causes: • Improper placement of paper in tray 1 • Damaged input sensor flag or input sensor • Faulty system card |
| Remedy: | • Fan media, and stack flat in the tray or MPF. • Properly set media restraints in the paper tray. |
| Error code: | 200.32 |
| Description: | Detected sensor (control panel interlock) bounce. |
| Remedy: | Step 1 Check the sensor (input) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item control panel door interlock. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2. Step 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (control panel door interlock). Go to step 3. Replace the connection. Go to step 3. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved. |
| Error code: | 200.33 |
| Description: | Printhead was not ready for page when sensor (input) was reached. |
| Remedy: | Step 1 Ensure the cables for sockets “MIR MTR” and “VIDEO” on the controller card are properly connected and not damaged. Are the cables connected and undamaged? Go to step 2. Reseat the connections. Go to step 2. Step 2 Reset the machine. Does the error continue? Replace the printhead. See “Laser printhead removal”. Problem solved. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved. |
| Error code: | 200.34 |
| Description: | Short media detected. |
| Remedy: | Step 1 Check the sensor (input) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item control panel door interlock. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2. Step 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (control panel door interlock). Go to step 3. Replace the connection. Go to step 3. Step 3 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved. |
| Error code: | 200.35, 200.45 |
| Description: | 200.35 Media reached the sensor (input) but did not clear it within the specified time. (Media source = Tray 3) 200.45 Media reached the sensor (input), but did not clear it within the specified time. (Media source = Tray 4) |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media trays for overfilling. Are any of the media trays overfilled? Remove any excess new media. Go to step 3. Step 3 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media. Go to step 4. |
| Error code: | 202.01 |
| Description: | Media remains on the sensor (fuser exit) during the warm.up sequence |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media with new media. Go to step 3. Step 3 Reset the machine. Does the error continue? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.03 |
| Description: | The media is late reaching the sensor (fuser exit) within the specified time |
| Remedy: | Step 1 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 2. Step 2 Check the fuser unit assembly for obstructions. Is the above component free from obstructions? Go to step 3. Go to step 3. Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item output. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 5 Check the transfer roller for damage. Is the above component free from damage? Go to step 6. Replace the transfer roller. See “Transfer roller removal”. Step 6 Check the media aligner roller for damage. Is the above component free from damage? Go to step 7. Replace the media aligner roller. See “Media aligner roller removal” Step 7 Perform a print test, and check the main motor assembly for proper operation. Is the media properly transported and able to reach the sensor (fuser exit)? Go to step 8. Replace the upper fuser drive motor. See “Fuser drive motor removal”. Step 8 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.05, 202.07 |
| Description: | 202.05 The media reached the sensor (fuser exit) but did not clear it within the specified time 202.07 The media reached the sensor (fuser exit) but did not clear it within the specified time |
| Remedy: | Step 1 Check the rear door. Is the rear door free of damage and properly closed? Go to step 2. Close or replace the rear door. See “Rear door removal”. Step 2 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 3. Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 5 Check the upper redrive for damage. Is the above component free from damage? Go to step 6. Replace the upper redrive. See “Upper redrive removal”. Step 6 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 7. Replace the upper redrive motor. See “Upper redrive motor removal”. Step 7 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.13 |
| Display: | 202.13 |
| Description: | Exit sensor never broke. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system card • Faulty output bin flag |
| Remedy: | • Check output bin flag on fuser for proper operation. Ensure that paper is not hanging on the flag. • The fuser exit sensor may not be functioning properly. |
| Error code: | 202.14 |
| Description: | Expected banner sheet (assumed wide) not detected by narrow media sensor—possible accordion jam, unsupported narrow banner media, or missing signal |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check all the media trays for proper media installation. Is the media properly installed in all the media trays? Go to step 3. Remove and properly reinstall the media. Step 3 Check the rear door. Is the rear door free of damage and properly closed? Go to step 4. Close or replace the rear door. See “Rear door removal”. Step 4 Check the fuser unit assembly for damage and life expiration. Is the above component damaged, or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 5. Step 5 Check the sensor (narrow media) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item input. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. Step 6 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 7 Check the upper redrive for damage. Is the above component free from damage? Go to step 8. Replace the upper redrive. See “Upper redrive removal”. Step 8 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 9. Replace the upper redrive. See “Upper redrive removal”. Step 9 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.16...202.22 |
| Description: | 202.16 Page at fuser nip before fuser started ramping toward desired area. Indicates code may be receiving more hall interrupts than intended 202.17 Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged 202.22 Cartridge Motor.Motor under.speed error. Motor made it to closed loop at a steady state, but then detected speed was below threshold |
| Remedy: | Step 1 Check the fuser drive motor and the socket “J24” on the controller board for proper connection. Is the main drive motor properly connected? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 2. Reseat the connection. Step 2 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved. |
| Error code: | 202.28 |
| Description: | The sensor (fuser exit) rebounded upon being released by the trailing edge of the media |
| Remedy: | Step 1 Check the sensor (fuser exit) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2. Step 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 3 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved. |
| Error code: | 202.31 |
| Description: | Media remains on the sensor (narrow media) during the warm.up sequence |
| Remedy: | Step 1 Check the fuser for jammed media. Is the fuser path free from jammed media? Go to step 2. Remove any jammed media. Step 2 Check the sensor (fuser exit) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Go to step 4. Reseat the connection. Go to step 4. Step 4 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.32 |
| Description: | The media reached the sensor (fuser exit) but did not clear it within the specified time |
| Remedy: | Step 1 Check the rear door. Is the rear door free of damage and properly closed? Go to step 2. Close or replace the rear door. See “Rear door removal”. Step 2 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 3. Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 5 Check the upper redrive for damage. Is the above component free from damage? Go to step 6. Replace the upper redrive. See “Upper redrive removal”. Step 6 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 7. Replace the upper redrive motor. See “Upper redrive motor removal”. Step 7 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.33 |
| Description: | Expected wide page not detected by sensor (narrow media), possible accordion jam or missing signal |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check all the media trays for proper media installation. Is the media properly installed in all the media trays? Go to step 3. Remove and properly reinstall the media. Step 3 Check the rear door. Is the rear door free of damage and properly closed? Go to step 4. Close or replace the rear door. See “Rear door removal”. Step 4 Check the fuser unit assembly for damage and life expiration. Is the above component damaged, or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 5. Step 5 Check the sensor (narrow media) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item input. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. Step 6 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 7 Check the upper redrive for damage. Is the above component free from damage? Go to step 8. Replace the upper redrive. See “Upper redrive removal”. Step 8 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 9. Replace the upper redrive. See “Upper redrive removal”. Step 9 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.43 |
| Description: | The media is late reaching the sensor (fuser exit) within the specified time |
| Remedy: | Step 1 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 2. Step 2 Check the fuser unit assembly for obstructions. Is the above component free from obstructions? Go to step 3. Go to step 3. Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item output. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection. Step 5 Check the transfer roller for damage. Is the above component free from damage? Go to step 6. Replace the transfer roller. See “Transfer roller removal”. Step 6 Check the media aligner roller for damage. Is the above component free from damage? Go to step 7. Replace the media aligner roller. See “Media aligner roller removal”. Step 7 Perform a print test, and check the main motor assembly for proper operation. Is the media properly transported and able to reach the sensor (fuser exit)? Go to step 8. Replace the upper fuser drive motor. See “Fuser drive motor removal”. Step 8 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.45 |
| Description: | Media remains on the sensor (fuser exit) during the warm.up sequence |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media with new media. Go to step 3. Step 3 Reset the machine. Does the error continue? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.49 |
| Description: | Fuser info chip error |
| Remedy: | Step 1 Ensure the fuser is properly installed. Is the fuser properly installed? Go to step 2. Reinstall the fuser. Step 2 Remove the existing fuser, and install a different fuser. Does the error remain? Replace the fuser. See “Fuser removal”. Go to step 3. Problem solved. Step 3 Ensure the cable for socket "J27" on the controller board is properly connected. Is the above connection properly connected? Go to step 4. Reseat the connection. Step 4 Ensure the LVPS connections are properly connected. Are the above connections properly connected? Go to step 5. Reseat the connections. Step 5 Reset the machine. Does the error continue? Replace the LVPS. Go to “LVPS removal”. Go to step 6. Problem solved. |
| Error code: | 203.20...203.30 |
| Description: | 203.20 Took too long to ramp up upper redrive motor 203.21 Upper redrive motor stopped after successful start up 203.22 Upper redrive motor under.speed error 203.30 Upper redrive motor failed to stop the sheet at the duplex reverse point within the specified time |
| Remedy: | Step 1 Ensure the upper redrive area is free of media jams. Is the upper redrive area free from media jams? Go to step 2. Remove media jams. Go to step 2. Step 2 Check the upper redrive for damage. Is the upper redrive free from damage? Go to step 3. Replace the upper redrive. See “Upper redrive removal”. |
| Error code: | 230.01 |
| Description: | Media remains on the sensor (duplex path) during the warm up sequence |
| Remedy: | Step 1 Check the duplex path for jammed media. Is the duplex path free from jammed media? Go to step 2. Remove any jammed media. Step 2 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path). See “Sensor (duplex path) removal”. Go to step 4. Reseat the connection. Go to step 4. Step 4 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved. |
| Error code: | 230.02, 230.03 |
| Description: | 230.02 The media reached the sensor (duplex path) sooner than the specified time 230.03 The media is late reaching the sensor (duplex path) within the specified time |
| Remedy: | Step 1 Check the duplex path for jammed media and obstructions. Is the duplex path free from jammed media and obstructions? Go to step 2. Remove any jammed media or obstructions. Step 2 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path). See “Sensor (duplex path) removal”. Reseat the connection. Step 4 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 230.05, 230.07 |
| Description: | 230.05 The media reached the sensor (duplex path) but did not clear it within the specified time 230.07 The media reached the sensor (duplex path) but did not clear it within the specified time |
| Remedy: | Step 1 Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Go to step 2. Remove media jams and obstructions. Step 2 Check the duplex front flap for damage. Is the duplex front flap free from damage? Go to step 3. Replace the duplex front flap. See “Duplex front flap removal”. |
| Error code: | 230.20...230.22 |
| Description: | 230.20 Took too long to ramp up duplex motor 230.21 Duplex motor stopped after successful start up 230.22 Duplex motor under.speed error |
| Remedy: | Step 1 Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Go to step 2. Remove media jams and obstructions. Step 2 Ensure the duplex motor cable and the socket "DUPLEX MTR” on the controller board is properly connected. Is the above cable properly connected? Go to step 3. Reseat the connection. |
| Error code: | 230.28 |
| Description: | The sensor (duplex path) rebounded upon being released by the trailing edge of the media |
| Remedy: | Step 1 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2. Step 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path) See “Sensor (duplex path) removal”. Reseat the connection. Step 3 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved. |
| Error code: | 250.02 |
| Description: | The input sensor detected a late feed during a pick retry from the MPF media tray |
| Remedy: | Step 1 Check media origination. Did the media originate from the MPF? Go to step 2. Go to step 5. Step 2 Check the MPF pick roller. Is the MPF pick roller free of excess wear and contamination? Go to step 3. Clean or replace the MPF pick roller. See “MPF pick roller removal”. |
| Error code: | 250.06...250.18 |
| Description: | 250.06 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.10 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.13 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.14 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.17 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.18 The media is late reaching the sensor (input) within the specified time from the MPF media tray |
| Remedy: | Step 1 Check the media size setup and tray guides for the MPF tray. Does the media size, in use, match the size set for the MPF tray? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the MPF tray for overfilling. Is the MPF tray overfilled? Remove any excess new media. Go to step 3. Step 3 Check the media condition in the MPF tray. Is any of the media in any of the MPF media tray crumpled or damaged? Replace the damaged media with new. Go to step 4. Step 4 Check the MPF pick roll assembly. Is the above component free of excess wear and contamination? Go to step 5. Clean or replace the MPF pick roller. See “MPF pick roller removal”. Step 5 Perform a MPF print test and check the MPF pick solenoid for proper operation. Does the above component operate properly? Go to step 6. Replace the MPF pick solenoid. Step 6 Check the aligner assembly for obstructions. Is the above component free from obstructions? Go to step 7. Remove obstructions. Step 7 Check the sensor (input) for proper operation: a Enter the diagnostic mode b Select Base sensor test. c Observe the line item “input”. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 9. Go to step 8. Step 8 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the Sensor (input). See “Sensor (input) removal”. Replace the connection. Step 9 Perform a print test and check the MPF feeder lift plate. Is the media properly picked and advanced out of the MPF feeder lift plate? Go to step 10. Replace the MPF feeder lift plate. See “MPF feeder lift plate removal”. Step 10 Perform a print test and check the main motor assembly. Is the media properly transported and able to reach the sensor (input)? Go to step 11. Replace the main drive motor. See “Main drive motor removal”. Step 11 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 282.01 |
| Description: | Media remains on the sensor (ADF pick) during the warm-up sequence or at POR. |
| Remedy: | Step 1 Check the media path. Is the media path free of media or media fragments? Go to step 2. Remove any media or media fragments. Step 2 Check the sensor (ADF 1st scan) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line “sensor (ADF pick)”. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the sensor (ADF pick) for proper connection. Is the above component properly connected? Replace the sensor (ADF pick). Go to “Sensor (ADF pick) removal”. Replace the connection Step 4 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 5 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved. |
| Error code: | 282.03 |
| Description: | Media does not reach or is late arriving at the sensor (ADF pick) within the specified time. |
| Remedy: | Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the ADF pick roller for wear or gear damage. Is the ADF pick roller assembly free of excess wear or gear damage? Go to step 4. Clean or replace the ADF pick roller. Go to “ADF pick roller removal”. Step 4 Check the ADF feed belt for wear or gear damage. Is the ADF feed belt assembly free of excess wear or gear damage? Go to step 5. Clean or replace the ADF feed belt. Go to “ADF feed belt removal”. Step 5 Check the ADF separator roller for wear or gear damage. Is the ADF feed belt assembly free of excess wear or gear damage? Go to step 6. Clean or replace the ADF separator roller. Go to “ADF separator roller removal”. Step 6 Check the sensor (ADF pick) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line “sensor (ADF pick).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 8. Go to step 7. 7463 Diagnostic information 120 Step 7 Check the sensor (ADF pick) for proper connection. Is the above component properly connected? Replace the sensor (ADF pick). Go to “Sensor (ADF pick) removal”. Replace the connection Step 8 Check the ADF pick motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch motor TESTS. 3. Touch Pick Motor. 4. Perform the test Does the ADF pick motor operate properly? Go to step 10. Go to step 9. Step 9 Check the ADF pick motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Replace the connection Step 10 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 11 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved. |
| Error code: | 282.05 |
| Description: | Media reached the sensor (ADF pick) but is late leaving or does not clear it within the specified time. |
| Remedy: | Step 1 Check the media size setup and tray guides for the ADF. Does the media size, in use, match the size set for the ADF? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 3. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 3. Step 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. |
| Error code: | 284.01 |
| Description: | Media remains on the sensor (ADF 2nd scan) during the warm-up sequence or at POR. |
| Remedy: | Step 1 Check the media size setup and tray guides for the ADF. Does the media size, in use, match the size set for the ADF Go to step 2. Replace the media, or change the media size setup. Step 2 Check the sensor (ADF 2nd scan) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF 2nd scan)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the sensor (ADF 2nd scan) for proper connection. Is the above component properly connected? Replace the sensor (ADF 2nd scan). Go to “Interrupt with flag sensor (ADF 2nd scan) removal”. Replace the connection. Step 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 5 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved. |
| Error code: | 284.03 |
| Description: | Media does not reach or is late arriving at the (2nd scan) within the specified time. |
| Remedy: | Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the sensor (ADF 2nd scan) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF 2nd scan)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (ADF 2nd scan) for proper connection. Is the above component properly connected? Replace the sensor (ADF 2nd scan). Go to “Interrupt with flag sensor (ADF 2nd scan) removal”. Replace the connection. Step 5 Check the ADF transport motor for proper operation. a Enter the Diagnostics Menu. b Touch TESTS. c Touch Transport Motor/Deskew Clutch. d Touch either Motor Forward or Motor backward e Perform test. Does the ADF pick motor operate properly? Go to step 7. Go to step 6. Step 6 Check the ADF transport motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Go to “ADF rear side drive parts pack removal”. Replace the connection. Step 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 8 Perform a print test using the ADF. Does the problem remain? Contact next highest level of tech support. Problem solved. |
| Error code: | 284.05 |
| Description: | Media reached the sensor (ADF 2nd scan) but is late leaving or does not clear it within the specified time |
| Remedy: | Step 1 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 2. Remove all contaminates from the media path. Step 2 Check the ADF output bin for obstructions. Is the ADF output bin free from obstructions? Go to step 3. Remove all obstructions. Step 3 Check the sensor (ADF 2nd scan) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF 2nd scan)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 4. Step 4 Check the sensor (ADF 2nd scan) for proper connection. Is the above component properly connected? Replace the sensor (ADF 2nd scan). Go to “Interrupt with flag sensor (ADF 2nd scan) remoStep 5 Check the ADF transport motor for proper operation. a Enter the Diagnostics Menu. b Touch TESTS. c Touch Transport Motor/Deskew Clutch. d Touch either Motor Forward or Motor backward e Perform test. Does the ADF pick motor operate properly? Go to step 7. Go to step 6. Step 6 Check the ADF transport motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Go to “ADF rear side drive parts pack removal”. Replace the connection. Step 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 8 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solvedval”. Replace the connection. |
| Error code: | 285.01 |
| Description: | Media remains on the sensor (ADF media exit) during the warm-up sequence or at POR. |
| Remedy: | Step 1 Check the media size setup and tray guides for the ADF. Does the media size, in use, match the size set for the ADF Go to step 2. Replace the media, or change the media size setup. Step 2 Check the sensor (ADF media exit) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF media exit)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. |
| Error code: | 285.03 |
| Description: | Media does not reach or is late arriving at the sensor (ADF media exit) within the specified time. |
| Remedy: | Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the sensor (ADF media exit) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF media exit)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (ADF media exit) for proper connection. Is the above component properly connected? Replace the sensor (ADF media exit). Go to “Interrupt with flag sensor (ADF media exit) removal”. Replace the connection. Step 5 Check the ADF transport motor for proper operation. a Enter the Diagnostics Menu. b Touch TESTS. c Touch Transport Motor/Deskew Clutch. d Touch either Motor Forward or Motor backward e Perform test. Does the ADF pick motor operate properly? Go to step 7. Go to step 6. Step 6 Check the ADF transport motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Go to “ADF rear side drive parts pack removal”. Replace the connection. Step 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 8 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved. |
| Error code: | 285.05 |
| Description: | Media reached the sensor (ADF media exit) but is late leaving or does not clear it within the specified time. |
| Remedy: | Step 1 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 2. Remove all contaminates from the media path. Step 2 Check the ADF output bin for obstructions. Is the ADF output bin free from obstructions? Go to step 3. Remove all obstructions. Step 3 Check the ADF bottom door for proper closing. Is the ADF bottom door properly closed? Go to step 4. properly close the ADF bottom door. |
| Error code: | 290.02, 290.11 |
| Description: | 290.02 The ADF top door was opened while the ADF was operating. 290.11 The ADF top door was opened while the ADF was operating. |
| Remedy: | Step 1 Remove all documents from the ADF. Place an undamaged document in the ADF, and perform an ADF test. Does the problem remain? Go to step 2. Problem solved. Step 2 Place an undamaged document in the ADF, and perform an ADF test. Does the problem remain? Contact the next highest level of technical support. Problem solved. |
| Error code: | 295.20 |
| Description: | Sensor (multifeed detect) detected more than one page in the path at a time. |
| Remedy: | Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the ADF feed belt for wear or gear damage. Is the ADF feed belt assembly free of excess wear or gear damage? Go to step 4. Clean or replace the ADF feed belt. Go to “ADF feed belt removal”. Step 4 Check for correct installation of the torque limiting clutch and separator roller. Are the above components properly installed? Go to step 5. Reinstall the torque limiting clutch and separator roller. Step 5 Check the ADF separator roller for wear. Is the ADF separator roller assembly free of excess wear? Go to step 6. Problem solved. Step 6 Perform an ADF test. Does the problem remain? Replace the sensor (multifeed detect). See “Multifeed sensor parts kit removal”. Problem solved. |
| Error code: | 31.21...31.45 |
| Description: | 31.21 Toner Level Sensing reading out of range 31.22 Excessive toner sensing line noise 31.23 Abrupt change detected in toner sensing reading 31.25 Toner level sensing calibration capacitor reading too low 31.40 Toner cartridge smart chip error 31.41 Toner cartridge I2C packet time-out 31.42 Toner cartridge I2C packet has been sent but code timed-out on receiving the data (callback) 31.43 Toner cartridge security error in the send challenge sequence 31.44 Toner cartridge ROM signature error 31.45 Toner cartridge stuck or busy; status register and/or CRI Arbiter register report busy |
| Remedy: | Step 1 Ensure that the toner cartridge is installed properly. Is the toner cartridge properly installed? Go to step 2. Reinstall the toner cartridge properly. Step 2 Remove the existing toner cartridge and install a different cartridge. Does the error remain? Go to step 3. Problem resolved. Step 3 Ensure the cable for socket "TONER UNIT" on the controller board is properly connected. Is the above cable properly connected? Go to step 4. Reseat the connection or replace the cable. Go to step 4. |
| Error code: | 31.60...31.65 |
| Description: | 31.60 Imaging unit smart chip error 31.61 Imaging unit I2C packet time-out 31.62 Imaging unit I2C packet has been sent, but code timed-out on receiving the data (callback) 31.63 Imaging unit security error in the send challenge sequence 31.64 Imaging unit ROM signature error 31.65 Imaging unit stuck or busy; status register and/or CRI Arbiter register report busy) |
| Remedy: | Step 1 Ensure that the imaging unit is installed properly. Is the imaging unit properly installed? Go to step 2. Reinstall the imaging unit properly. Step 2 Remove the imaging unit and install a different unit. Does the error remain? Go to step 3. Problem resolved. Step 3 Ensure the cable for socket "IMAG UNIT" on the controller board is properly connected. Is the above cable properly connected? Go to step 4. Reseat the connection or replace the cable. Go to step 4. Step 4 Ensure the imaging unit smart chip contact with cable is free from damage. Is the imaging unit smart chip contact with cable free from damage? Go to step 5. Replace the imaging unit smart chip contact with cable. Go to step 5. Step 5 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 31.80...31.85 |
| Description: | 31.80 Fuser smart chip error 31.81 Fuser I2C packet time-out 31.82 Fuser I2C packet has been sent but code timed out on receiving the data (callback) 31.83 Fuser security error in the send challenge sequence 31.84 Fuser ROM signature error 31.85 Fuser smart chip stuck or busy; status register and/or CRI Arbiter register report busy) |
| Remedy: | Step 1 Ensure that the fuser is installed properly. Is the fuser properly installed? Go to step 2. Reinstall the fuser properly. Step 2 Remove the fuser and install a different fuser. Does the error remain? Go to step 3. Problem resolved. Step 3 Ensure the cable for socket "J27" on the controller board is properly connected. Is the above component properly connected? Go to step 4. Reseat the connection or replace the cable. Go to step 4. Step 4 Reset the machine. Does the error continue? Replace the controller board. Go to “Controller board removal”. Problem resolved. |
| Error code: | 32.10 |
| Description: | Toner cartridge smart chip compatibility error |
| Remedy: | Replace the toner cartridge. |
| Error code: | 32.11 |
| Description: | Imaging unit smart chip compatibility error |
| Remedy: | Replace the imaging unit. |
| Error code: | 32.12 |
| Description: | Fuser smart chip compatibility error |
| Remedy: | Replace the fuser |
| Error code: | 33.xx |
| Description: | Non.license return program (NLRP) supply installers |
| Remedy: | Replace non.licensed supply with properly licensed supply. |
| Error code: | 34.xx |
| Description: | Media size mismatch—the printer detects the media as too short or too narrow |
| Remedy: | Do the following: • Make sure that the media loaded is in the proper size. The print job settings must also coincide with the size of the media being printed on. • Make sure that the media tray guides are properly set. |
| Error code: | 35.xx |
| Description: | Res save off deficient memory—the printer lacks sufficient memory to enable Resource Save |
| Remedy: | Try one or more of the following: • From the printer control panel, press Continue to disable Resource Save, clear the message, and continue printing. • Install additional memory. |
| Error code: | 37.xx |
| Description: | Insufficient collation area |
| Remedy: | Try one or more of the following: . From the printer control panel, select Continue to stop the defragmentation and continue printing. For non.touch.screen printer models, press OK to confirm. . Delete fonts, macros, and other data from the printer memory. . Install additional printer memory |
| Error code: | 38.xx |
| Description: | Memory full |
| Remedy: | Try one or more of the following: • From the printer control panel, press Continue to disable Resource Save, clear the message, and continue printing. • Install additional memory. |
| Error code: | 39 |
| Description: | The printer locks up while running the Power-On Self Test. |
| Causes: | Main logic board failure. |
| Remedy: | Replace the main logic board. |
| Error code: | 41 |
| Display: | Self Diagnostic LSU |
| Description: | Install or Reseat Fuser, Code 41 Front thermistor open error. This is a cold condition. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed. |
| Causes: | • Fuser • Engine Control Board |
| Remedy: | 1 1. Turn OFF power and remove the Fuser Assembly. 2. Measure the resistance between the fuser connector P600-4 and P600-6. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the fuser assembly. 2 1. Reinstall the fuser assembly. 2. Enter service diagnostics. 3. From the Sensor Tests run the Fuser Temperature test. 4. Is the temperature indicated approximately 165o C? Replace the engine control board. Go to step 3. 3 1. Turn OFF printer power. 2. Check for an open circuit or poor connection between J600-4 to J600-6 to J404A-2. 3. Is the wiring OK? Replace the engine control board. Repair or replace the wiring harness. |
| Error code: | 42.xy |
| Description: | Printer/cartridge mismatch |
| Remedy: | Install a toner cartridge that matches the region number of the printer. The .xy error code value represents the required region number, where x indicates the printer’s region number and y for the cartridge’s region number: • 0—Global • 1—United States, Canada • 2—European Economic Area (EEA), Switzerland • 3—Asia Pacific, Australia, New Zealand • 4—Latin America • 5—Africa, Middle East, rest of Europe • 9—Invalid |
| Error code: | 50 |
| Display: | Tray 2 Paper Empty |
| Description: | Fuser Fan Failure The Fuser Fan rotation signal indicates to the Engine Control Board that the fan is no longer operational. |
| Causes: | • Fuser Fan, PL5.3.31 • FAN/PHD/MOT Harness, PL10.1.9 • Engine Control Board, PL9.1.16 |
| Remedy: | 1 Check the Fuser Fan for damage. Remove the Front Cover. Is the fan damaged? Replace the Fuser Fan. Go to Step 2. 2 Check the Fuser Fan connection. Is P/J482 connected to the harness? Go to Step 2. Reconnect the Fan. 3 Check orientation of the Fuser Fan. Does the Fan’s label face into the chute? Go to Step 3. Correct the installation. 4 Test the Fuser Fan. Run the Service Diagnostics Fuser Fan test. Does the Fan operate. Go to Step 6. Go to Step 5. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483. Go to Step 5. Replace the FAN/PHD/MOT Harness. 6 Check the fan rotation signal. Print one sheet. Is there +3.3 V across P/J48-A12 <=> P/J48-A13? Replace the Engine Control Board. Replace the Fuser Fan. |
| Error code: | 51 |
| Display: | Send Error (DNS) |
| Description: | Rear Fan Failure The Rear Fan rotation signal indicates the fan is no longer operational. |
| Causes: | • Rear Fan, PL1.1.19 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16 • LV Harness, PL10.1.2 |
| Remedy: | 1 Check the Rear Fan for damage. Remove the Rear Cover. Is the fan damaged? Replace the Rear Fan. Go to Step 2. 2 Check the Rear Fan connection. Is P/J166 connected to the harness? Go to Step 3. Connect the Fan. 3 Check orientation of the Rear Fan. Does the Fan’s label face inwards? Go to Step 4. Correct the installation. 4 Test the Rear Fan. Run the Service Diagnostics Rear Fan test. Does the fan operate? Go to Step 6. Go to Step 5. 5 Check for +24 V to the fan. Disconnect P/J166. Is there +24 V across P166-1 <=> P166-3? Replace the Rear Fan. Replace the LVPS. 6 Check the fan rotation signal to the LVPS. Print one sheet. Is there +3.3 V between P/J166-1 <=> P/J166-3? Replace the Fuser Fan. Go to Step 7. 7 Check the rotation signal from the LVPS. Print one sheet. Is there +3.3 V between P/J165-15 <=> P/J165-3? Replace the LVPS. Go to Step 8. 8 Check the fan rotation signal at the Engine Control Board. Print one sheet. Is there +3.3 V between P/J61-4 <=> P/J61-16? Replace the LV Harness Replace the Engine Control Board. |
| Error code: | 52 |
| Display: | Send Error (POP3) |
| Description: | Fan Failure One of the two fans has failed resulting in a fatal error. |
| Causes: | • Rear Fan, PL1.1.19 • Fuser Fan, PL5.3.31 |
| Remedy: | 1 Check the fans for damage or debris: • Fuser Fan, PL1.1.19 • Rear Fan, PL5.3.31 Is either fan damaged? Replace the defective fan. Go to Step 3. 2 Replace the defective fan. Does the error persist? Go to Step 3 Complete 3 Test the fans. Run the Service Diagnostics fan tests to isolate the defective fan. Did one of the fans fail? Go to the troubleshooting procedure for the specific fan. If both fans pass, replace the Engine Control Board. |
| Error code: | 53 |
| Display: | Send Error (SMTP) |
| Description: | The password did not match in a relay or mailbox transmission, and the transmission ended in failure. |
| Causes: | · Loose cable connection · Defective controller fan · Defective IOD1 board · Defective MCTL board |
| Remedy: | Confirm that both parties are using the same system password and the both units are compatible. Then, ask the remote party to transmit again. |
| Error code: | 54 |
| Display: | Send Error (Wrong Config) |
| Description: | 10-398 ERROR 54 FAN FAILURE |
| Causes: | · Loose cable connection · Defective ozone fan · Defective IOD2 board · Defective MCTL board |
| Remedy: | Enter Service Diagnostics Mode. Run the “Fuser Fan” test. Does the Fuser Fan operate? Y↓N→ Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the voltage between P530-1 on the Engine Control Board and frame ground. Does the voltage measure +24 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-4 on the Engine Control Board and frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-3 on the Engine Control Board and frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. If the problem persists, repair or replace the harness between Engine Control Board and the Fuser Fan. Replace the Fuser Fan Assembly. Remove the Rear Cover, Rear Shield and the Rear Shield Bracket. Measure the voltage between P530-5 on the Engine Control Board and frame ground. Does the voltage measure +24 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-8 on the Engine Control Board and frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Interface Board. Measure the voltage between P530-7 on the Engine Control Board and frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. If the problem persists, repair or replace the harness between Engine Control Board and the +24 VDC LVPS Fan. Replace the +24 VDC LVPS Fan. |
| Error code: | 55 |
| Display: | [Stop Pressed] |
| Description: | Stop/Clear has been pressed during a fax transmission. |
| Causes: | · Loose cable connection · Defective fusing unit fan · Defective IOD1 board · Defective MCTL board |
| Remedy: | Try again. |
| Error code: | 56 |
| Display: | Toner Empty |
| Description: | The toner cartridge has run out. The machine stops printing. |
| Causes: | Harness connection failure of back cover switch ASSY. Eject actuator failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Replace the toner cartridge with a new one. |
| Error code: | 59 |
| Display: | Tray 2 Paper Empty |
| Description: | There is no paper in the optional tray 2. |
| Causes: | Harness connection failure between fuser unit and eject sensor PCB. Fuser unit failure. LVPS PCB failure. Eject sensor PCB ASSY failure. Main PCB failure |
| Remedy: | Load paper in the optional tray 2. |
| Error code: | 80 |
| Display: | ERROR 80 FORMAT |
| Description: | Engine Logic Board Failure, Code 80 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete Replace the engine control board or the image processor board. |
| Error code: | 81 |
| Display: | 81 |
| Description: | Controller to Engine Communications Failure, Code 81 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Turn the printer off. 3. Remove the Image processor board, IP board cover and metal cover. 4. Inspect the orange ribbon cable between the relay board and the engine control board. 5. Is the connector fully seated and free from damage? Replace in the following order: • Image processor board • Electrical chassis assembly • Engine control board |
| Error code: | 84 |
| Display: | h`******** |
| Description: | Controller to Engine Logic Board Time Failure, Code 84 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 840.01 |
| Description: | The scanner is disabled and can’t be used. |
| Remedy: | Enter the configuration mode to re-enable the scanner. |
| Error code: | 840.02 |
| Description: | The scanner is disabled and can’t be used. |
| Remedy: | Enter the configuration mode to re-enable the scanner. |
| Error code: | 842.xx |
| Description: | ADF communication failure The ADF controller card has lost communication with the system. |
| Remedy: | 1. Check all connections on the ADF controller card assembly. 2. Replace the ADF controller card assembly if problem remains. |
| Error code: | 843.00 |
| Description: | The flatbed scanner carriage home position is not detected by the sensor (flatbed scanner home position). |
| Remedy: | Step 1 Check the ADF to flatbed scanner connection for proper connectivity. Is the above connection properly connected? Go to step 2. Replace the connection. Step 2 Check the sensor (flatbed scanner home position) for damage or detachment. Is the above sensor properly attached or free from damage? Go to step 3. Reattach or replace the sensor (flatbed scanner home position). Step 3 Check the sensor (flatbed scanner home position) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d See the line item “sensor (flatbed scanner home position).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (flatbed scanner home position) for proper connection. Is the above component properly connected? Reattach or replace the sensor (flatbed scanner home position). Replace the connection. Step 5 Check the flatbed scanner drive motor for proper operation. a Enter the Diagnostics Menu. b Touch MOTOR TESTS. c Touch flatbed drive motor. d Perform test. Does the motor operate properly? Go to step 7. Go to step 6. Step 6 Check the flatbed scanner motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Replace the connection. Step 7 Place an undamaged document on the flatbed scanner and perform a scanner test. Does the problem remain? Replace the flatbed scanner controller board. See “Flatbed scanner PCBA removal”. Problem resolved. Step 8 Place an undamaged document on the flatbed scanner and perform a scanner test. Does the problem remain? Replace the ADF controller board. See “ADF controller card removal”. Problem resolved. |
| Error code: | 843.07 |
| Description: | The ADF elevator tray home position is not detected by the sensor (ADF elevator tray home position). |
| Remedy: | Step 1 Check all connections on the ADF controller board for proper connectivity. Are all of the above connections properly connected? Go to step 2. Replace the connections. Step 2 Check the sensor (ADF elevator tray home position) for damage or detachment. Is the above sensor properly attached or free from damage? Go to step 3. Reattach or replace the ADF rear side drive parts pack. Step 3 Check the sensor (ADF elevator tray home position) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d See the line item “sensor (ADF elevator tray home position).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Reattach or replace the ADF rear side drive parts pack. Step 4 Check the ADF elevator tray drive motor for proper operation. a Enter the Diagnostics Menu. b Touch motor TESTS. c Touch elevator tray home position. d Perform test. Does the motor operate properly. Go to step 5. Replace the ADF rear side drive parts kit. Step 5 Place an undamaged document on the ADF elevator tray and perform an ADF scanner test. Does the problem remain? Replace the ADF controller board. See “ADF controller card removal”. Problem resolved. Step 6 Place an undamaged document on the ADF elevator tray and perform a scanner test. Does the problem remain? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 843.15, 843.18 |
| Description: | 843.15 The ADF elevator tray has stalled. 843.18 The ADF elevator tray motor did not turn off at the appropriate time. |
| Remedy: | Step 1 Check the ADF pick roller for proper installation. Remove the ADF pick roller cover, and fully press the ADF pick roller toward the sensor to make sure the mounting latch is properly engaging the slot in the shaft. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check all connections on the ADF controller board for proper connectivity. Are all of the above connections properly connected? Go to step 3. Replace the connections. |
| Error code: | 845.02, 845.03 |
| Description: | 845.02 An error has occurred during the initialization process with the flatbed scanner CCD. 845.03 An error has occurred during the initialization process with the ADF scanner CCD. |
| Remedy: | Step 1 Check the ADF scanner controller board and all connections on the controller board in the printer for proper connectivity. Are the above components properly connected? Go to step 2. Replace the connections. Step 2 Perform a flatbed scanner test. Does the problem remain? Replace the ADF scanner CCD. See “ADF scanner CCD removal”. Problem resolved. Step 3 Place an undamaged document on the ADF elevator tray and perform a scanner test. Does the problem remain? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 88 |
| Display: | Paper Jam |
| Description: | Lower Tray Communication Failure, Code 88 |
| Causes: | • Engine Control Interface Board • Tray module board • Engine Control board |
| Remedy: | 1 Is J668-1 on the tray module board +5 VDC? Go to step 2. Use the wirenets to troubleshoot and repair the open wire. 2 Is J668-3 on the tray module board +24 VDC? Go to step 3. Use the wirenets to troubleshoot and repair the open wire. 3 1. Check the following connectors for continuity: • P669-1 to J534A-15 • P669-2 to J534A-14 • P669-3 to J534A-13 • P669-4 to J534A-12 • P669-5 to J534A-11 • P669-6 to J534A-10 2. Do all checks indicate continuity? Replace in the following order: • engine control interface board • tray module board • engine control board Check and repair broken wires or bad connectors. |
| Error code: | 900.xx |
| Description: | RIP software error |
| Remedy: | 1. POR the machine and print a simple test page to determine if the problem is system software related, or if the customer is sending a corrupted print job. 2. Check all connections on the system card assembly. 3. Replace the system card assembly if problem remains. |
| Error code: | 912.xx |
| Description: | DC pick motor below speed |
| Error code: | 940.xx |
| Description: | RIP to engine communication failure—the zero crossing signal used for fuser control in the low voltage (LV) power supply has failed, or the wrong low voltage power supply has been installed. |
| Remedy: | Step 1 Reset the machine. Does the error remain? Replace the LVPS. See “LVPS removal”. Go to step 2. Problem resolved. Step 2 Reset the machine. Does the error remain? Replace the controller board. See “Controller board removal”. Problem resolved. |
| Error code: | 948.xx |
| Description: | Failed engine boardn (open) |
| Remedy: | Replace the controller board. |
| Error code: | 949.xx |
| Description: | Failed engine boardn (open) |
| Remedy: | Replace the controller board. |
| Error code: | 950.xx |
| Description: | Mismatch between EEPROM and mirror memory |
| Remedy: | Warning: When replacing any of the following components: • Operator panel assembly • System card assembly Only replace one component at a time. Replace the required component and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable. Never install and remove components listed above as a method of troubleshooting components. Once a component has been installed in a machine, it can not be used in another machine. It must be returned to the manufacturer. Go to NVRAM mismatch failure service check. 1 Check the operator panel assembly. Was the operator panel assembly recently replaced? Go to step 3. Go to step 2. 2 Check the system card assembly. Was the system card assembly recently replaced? Go to step 4. Contact next level of support. 3 Replace the current operator panel assembly with the original operator panel assembly. Does the error remain? Go to step 5. Problem solved. 4 Replace the current system card assembly with the original system card assembly. Go to “System card assembly removal (X651, X652, X654, X656, and X658)”. Go to step 6. Problem solved. 5 If problem continues, replace the original operator panel assembly with a new and not previously installed operator panel assembly. Does the error continue? Contact the next level of support. Problem solved. 6 If the problem continues, replace the original panel assembly with a new ann not previously installed operator panel door assembly or the operator panel assembly. Go to “Operator panel door assembly removal (models X651, X652, X654, and X656)”. Go to “Operator panel assembly removal (model X658)”. Contact the next level of support. Problem solved. |
| Error code: | 952.xx |
| Description: | A recoverable NVRAM Cyclic Redundancy Check error occurred. |
| Remedy: | Power the machine off/on to reset the error condition. |
| Error code: | 953.xx |
| Description: | NVRAM chip failure with mirror |
| Remedy: | Replace the operator panel door assembly. |
| Error code: | 954.xx |
| Description: | NVRAM chip failure with system part. |
| Remedy: | Replace the system card assembly. |
| Error code: | 955.xx |
| Description: | The code ROM or NAND flash failed the Cyclic Redundancy Check or the NAND experienced an uncorrectible multi-bit failure. |
| Remedy: | Replace the system card assembly. |
| Error code: | 956.01 |
| Display: | 956.01 Service system board |
| Description: | Processor overheated |
| Causes: | The RIP card assembly has exceeded safe operating temperature. |
| Remedy: | Replace the system card assembly. |
| Error code: | 956.xx |
| Description: | System card processor failure The processor has failed on the system card assembly. |
| Remedy: | Replace the system card assembly. |
| Error code: | 957.xx |
| Description: | RIP card failure: ASIC failure |
| Remedy: | Replace the system card assembly. |
| Error code: | 958.xx |
| Description: | The machine has performed more than 100 “shift and reflash” operations as a result of ECC bit corrections |
| Remedy: | Replace the system card assembly. |
| Error code: | 959.01, 959.02, 959.03 |
| Description: | 959.01 Controller verification failure of smart chip boot code 959.02 Failure to authenticate Signature Verification Code 959.03 Signature Verification Code failed to authenticate a code partition |
| Remedy: | Upgrade firmware. If that fails, replace the controller board |
| Error code: | 959.04...960.xx |
| Description: | 959.04 Jump to unverified address 959.05 Unknown Boot Failure 959.20 Smart chip hardware failure 959.21 Smart chip did not respond to command request 959.22 Challenge Secret Failure 959.23 Smart chip self test failed during initialization 959.24 EEPROM Retention Error (Write failure) 959.25 Insufficient device space during HW prog 959.26 Incremental counter reset exceeds maximum value 959.27 Increment count failed due to maximum value limit 959.28 Invalid SP Memory Configuration 959.30 Smart chip library flagged an invalid argument(s) 959.31 Smart chip library flagged an invalid device address 959.32 Failure to initialize physical interface 959.33 Unknown/unexpected Error 959.34 System smart chip Bus Busy Error 959.35 Transmission Error 959.36 Smart chip command is invalid due to unlocked device status 959.37 Smart chip command is invalid due to locked device status 959.38 Incremental counter id(s) are invalid 959.39 Invalid NV address 959.40 Invalid smart chip command 960.xx RAM Memory Error—RAM soldered on the card is bad |
| Remedy: | Replace the controller board. |
| Error code: | 961.xx |
| Description: | RAM memory error: memory card in slot is bad. |
| Remedy: | Replace the bad memory card. |
| Error code: | 964.xx |
| Description: | Download Emulation Cyclic Redundancy Check Error: checksum failure detected in the emulation header or emulation file. |
| Remedy: | 1. Disable the Download Emulation. Program the download emulation into the firmware card again. 2. Replace the system card assembly if problem remains. |
| Error code: | 975.xx...991.xx |
| Description: | 975.xx Network Error—unrecognizable network port 976.xx Network Error—unrecoverable software error in network port 978.xx Network Error—bad checksum while programming network port 979.xx Network Error—flash parts failed while programming network port 980.xx Engine experiencing unreliable communication with the specified device 981.xx Engine protocol violation detected by the specified device 982.xx Communications error detected by the specified device—device can be: • Engine, Duplex, Tray x, Envelope Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices) 983.xx Invalid command received by the specified device 984.xx Invalid command parameter received by the specified device 990.xx An equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure—device can be: • Engine, Duplex, Tray x, Envelope Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices) 991.xx The specified device has detected an equipment check in its controller board—device can be: • Engine, Duplex, Tray x, Envelope Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices) |
| Remedy: | Call the next level of support. |
