Lexmark X864de
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Снят с производства
Тип устройства
МФУ
Технология печати
лазерная
Макс. формат
A3
Число страниц в месяц
300000
Скорость печати
A4
55
Цветность печати
черно-белая
Общие характеристики |
|
|---|---|
Число страниц в месяц |
300 000 |
Тип устройства |
МФУ |
Печать фотографий |
|
Телефон |
|
Факс |
|
Сканер |
|
Копир |
|
Область применения |
большой офис |
Цветность печати |
|
Тип |
лазерный/светодиодный |
Технология печати |
лазерная |
Макс. формат |
A3 |
Размещение |
настольный |
Принтер |
|
Печать без полей |
|
Пигментные чернила |
|
Двусторонняя печать |
|
Прямая печать |
|
Макс, разрешение для ч/б печати |
|
| По Y | 1 200 |
| По X | 1 200 |
Скорость ч/б печати |
|
| A3 | 28 |
| A4 | 55 |
Время выхода первого отпечатка |
|
| Ч/б | 6,5 |
Копир |
|
Время выхода первой копии |
7 |
Значение масштаба |
|
| Минимальное | 0,25 |
| Максимальное | 4 |
Макс, разрешение (ч/б) |
|
| По Y | 600 |
| По X | 600 |
Сканер |
|
Отправка изображения по e-mail |
|
Устройство автоподачи оригиналов |
двустороннее |
Емкость устройства автоподачи оригиналов |
75 |
Тип сканера |
планшетный/протяжный |
Макс. формат оригинала |
A3 |
Макс, размер сканирования |
|
| По X | 297 |
| По Y | 432 |
Разрешение сканера |
|
| По Х | 600 |
Скорость сканирования |
|
| Цветн, | 27 |
| Ч/б | 55 |
Расходные материалы |
|
Количество картриджей |
1 |
Ресурс ч/б картриджа/тонера |
35 000 |
Печать на: |
|
| CD/DVD |
|
| Рулоне |
|
| Карточках |
|
| Пленках |
|
| Глянцевой бумаге |
|
| Конвертах |
|
| Этикетках |
|
| Матовой бумаге |
|
Факс |
|
Цветной |
|
Телефон |
|
Проводная трубка |
|
Спикерфон |
|
Стандарт DECT |
|
Автоответчик |
|
Caller ID |
|
АОН |
|
Беспроводная трубка |
|
Шрифты и языки управления |
|
Языки управления |
|
| PostScript 2 |
|
| PCL 5c |
|
| PPDS |
|
| PCL 6 |
|
| PostScript |
|
| PCL 5e |
|
| PostScript 3 |
|
|
|
|
Количество установленных шрифтов |
|
| PostScript | 158 |
| PPDS | 39 |
| PCL | 89 |
Лотки |
|
Емкость лотка ручной подачи |
100 |
Подача бумаги |
|
| Стандартная | 1 100 |
| Максимальная | 5 100 |
Вывод бумаги |
|
| Максимальный | 3 800 |
| Стандартный | 500 |
Финишер |
|
Степлер |
|
Сортер |
|
Брошюровщик |
|
Интерфейсы |
|
Устройство для чтения карт памяти |
|
FireWire (IEEE 1394) |
|
Wi-Fi |
|
Bluetooth |
|
LPT |
|
Инфракрасный порт |
|
RS-232 |
|
USB |
|
Ethernet (RJ-45) |
|
Веб-интерфейс |
|
Версия USB |
2,0 |
Память/Процессор |
|
Макс, объем памяти |
1 280 |
Объем памяти |
256 |
Частота процессора |
800 |
Дополнительная информация |
|
Работа от аккумулятора |
|
Диагональ дисплея |
9 |
Экран |
|
Поддержка ОС |
|
| Windows |
|
| Mac OS |
|
| Linux |
|
Уровень шума |
|
| В режиме ожидания | 30 |
| При работе | 53 |
Габариты |
|
Высота |
803 |
Глубина |
705 |
Ширина |
641 |
Вес |
76,7 |
Модули
Media feed unit
2000-sheet dual input (TTM)-left door
Standard Exit 1
ADF left cover components
Exit 2 outer
Fuser
2000-sheet dual input (TTM)-tray 4
MPF unit
ADF base
Lens and sensors
Registration
2000-sheet dual input (TTM)-feed and transport
Printer left door
Electrical cables 1
Electrical cable 5
2000-sheet dual input (TTM)-covers
Dual unit drive motor
Media feed unit exploded (tray 1 and tray 2)
ADF motor unit
Electrical 2
ADF document tray
Media tray
Left lower door and transport
Exit 2 inner
2000-sheet dual input (TTM)-media feed unit
2000-sheet dual input (TTM)-tray 3
Electrical
Electrical cables 3
Covers 2
Electrical cables 2
Printhead, cartridge guides, and fans
Platen glass
Duplex inner
MPF unit feed
ADF feeder
Duplex outer
ADF feeder roll
Left door and transfer roll
ADF ASSEMBLY
Full, half rate carriage
Carriage motor and cooling fan
2000-sheet dual input (TTM)-drive and electrical
COVERS
Electrical cables 4
ADF media guide
ADF covers and components
Covers and operator panel
Детали Exit 2 inner
| Деталь: | Switch (media size) |
| Парткод: | 40X0570 |
| Деталь: | Media tray catch kit |
| Парткод: | 40X0569 |
| Деталь: | Vertical turn guide |
| Парткод: | 40X0572 |
| Деталь: | Vertical turn mylar guide |
| Парткод: | 40X0571 |
| Деталь: | 2TM/TTM left door assembly (this comes assembled) |
| Парткод: | 40X0733 |
| Деталь: | 2TM/TTM left door pinch assembly (this comes assembled) |
| Парткод: | 40X0696 |
| Деталь: | 2TM/TTM left door support strap |
| Парткод: | 40X0697 |
| Деталь: | Switch (2TM/TTM left door interlock) |
| Парткод: | 40X0610 |
| Деталь: | Exit 1 media shift assembly (this comes assembled) |
| Парткод: | 40X2384 |
| Деталь: | Standard bin full exit 1 actuator kit includes: |
| Парткод: | 40X0657 |
| Деталь: | Exit 1 sensor cable assembly |
| Парткод: | 40X0650 |
| Деталь: | Media shift motor |
| Парткод: | 40X0651 |
| Деталь: | Exit 1 media shift gear |
| Парткод: | 40X0653 |
| Деталь: | Sensor (standard bin full exit 1) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (exit 1 media shift HP) |
| Парткод: | 40X0588 |
| Деталь: | Media diverter gate kit includes: |
| Парткод: | 40X0654 |
| Деталь: | Exit 1 static eliminator |
| Парткод: | 40X1391 |
| Деталь: | Exit 1 media exit guide kit includes: |
| Парткод: | 40X1392 |
| Деталь: | Output guide |
| Парткод: | 40X2389 |
| Деталь: | Sensor (pick roll position HP) |
| Парткод: | 40X2223 |
| Деталь: | Plastic ring clip 6 mm |
| Парткод: | 40X2291 |
| Деталь: | ADF feed/pick roll assembly (this comes assembled) |
| Парткод: | 40X2280 |
| Деталь: | Left cover pinch roll assembly (this comes assembled) |
| Парткод: | 40X2276 |
| Деталь: | ADF left cover handle |
| Парткод: | 40X2274 |
| Деталь: | Document set rear stop |
| Парткод: | 40X2381 |
| Деталь: | Document set actuator |
| Парткод: | 40X2283 |
| Деталь: | Sheet through actuator |
| Парткод: | 40X2275 |
| Деталь: | SPRING |
| Парткод: | 40X2330 |
| Деталь: | Pick roll position motor assembly |
| Парткод: | 40X2277 |
| Деталь: | Pick roll position cable assembly |
| Парткод: | 40X2278 |
| Деталь: | Left cover media guide |
| Парткод: | 40X2321 |
| Деталь: | Document set front stop |
| Парткод: | 40X2279 |
| Деталь: | Exit 2 unit assembly (this comes assembled) |
| Парткод: | 40X0794 |
| Деталь: | Exit 2 left door support strap |
| Парткод: | 40X0797 |
| Деталь: | Exit 2 left door handle kit includes: |
| Парткод: | 40X0795 |
| Деталь: | Media diverter gate kit includes: |
| Парткод: | 40X0796 |
| Деталь: | LEFT COVER |
| Парткод: | 40X0798 |
| Деталь: | Sensor (fuser exit) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (fuser exit) assembly with actuator |
| Парткод: | 40X5931 |
| Деталь: | Fuser assembly 110 V (this comes assembled) |
| Парткод: | 40X2503 |
| Деталь: | Fuser assembly 220 V (this comes assembled) |
| Парткод: | 40X2504 |
| Деталь: | Fuser assembly 100 V (this comes assembled) |
| Парткод: | 40X2378 |
| Деталь: | Tray 4 media guide lock kit includes: |
| Парткод: | 40X0721 |
| Деталь: | TTM tray separator kit includes: |
| Парткод: | 40X0711 |
| Деталь: | Tray 4 brake kit includes: |
| Парткод: | 40X0722 |
| Деталь: | TTM tray lift pulley kit includes: |
| Парткод: | 40X0953 |
| Деталь: | Tray 4 front cable |
| Парткод: | 40X0720 |
| Деталь: | Tray 4 front cover |
| Парткод: | 40X0718 |
| Деталь: | Lift cable pulley |
| Парткод: | 40X0706 |
| Деталь: | TTM media tray catch |
| Парткод: | 40X0714 |
| Деталь: | Tray lift shaft assembly |
| Парткод: | 40X0707 |
| Деталь: | Media guide rack and pinion kit includes: |
| Парткод: | 40X0713 |
| Деталь: | Tray 4 rear support roll (2) |
| Парткод: | 40X0723 |
| Деталь: | Tray 4 rear cable (2) |
| Парткод: | 40X0719 |
| Деталь: | Mylar actuator |
| Парткод: | 40X0717 |
| Деталь: | MPF rear cover |
| Парткод: | 40X0600 |
| Деталь: | MPF front cover |
| Парткод: | 40X0599 |
| Деталь: | MPF feed unit assembly |
| Парткод: | 40X0595 |
| Деталь: | MPF fold down tray |
| Парткод: | 40X0608 |
| Деталь: | assembly MPF unit cable |
| Парткод: | 40X0597 |
| Деталь: | assembly MPF pickup spring |
| Парткод: | 40X0755 |
| Деталь: | MPF idler gear bracket assembly |
| Парткод: | 40X0598 |
| Деталь: | MPF transport pinch roll assembly |
| Парткод: | 40X0601 |
| Деталь: | Sensor (MPF media out) |
| Парткод: | 40X0588 |
| Деталь: | MPF media out actuator kit includes: |
| Парткод: | 40X0596 |
| Деталь: | ADF left hinge |
| Парткод: | 40X2257 |
| Деталь: | ADF registration pinch/frame assembly (this comes assembled) |
| Парткод: | 40X2371 |
| Деталь: | Large hook/loop strip |
| Парткод: | 40X2247 |
| Деталь: | SPRING |
| Парткод: | 40X2330 |
| Деталь: | Registration pad |
| Парткод: | 40X2354 |
| Деталь: | Registration pad cover |
| Парткод: | 40X2355 |
| Деталь: | Solenoid/interlock cable assembly |
| Парткод: | 40X2248 |
| Деталь: | ADF controller card assembly |
| Парткод: | 40X2260 |
| Деталь: | ADF interface cable assembly |
| Парткод: | 40X2259 |
| Деталь: | ADF right hinge |
| Парткод: | 40X2258 |
| Деталь: | CCD card/lens assembly |
| Парткод: | 40X2220 |
| Деталь: | Sensor (platen length APS 1) |
| Парткод: | 40X2320 |
| Деталь: | Sensor (platen length APS 2) |
| Парткод: | 40X2320 |
| Деталь: | Switch (platen interlock) |
| Парткод: | 40X2222 |
| Деталь: | Sensor (Scanner HP) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (ADF angle) |
| Парткод: | 40X2223 |
| Деталь: | ADF angle actuator assembly |
| Парткод: | 40X2224 |
| Деталь: | Scanner PS card assembly |
| Парткод: | 40X2225 |
| Деталь: | Registration mylar guide assembly (this comes assembled) |
| Парткод: | 40X0628 |
| Деталь: | Registration roll assembly |
| Парткод: | 40X0625 |
| Деталь: | Sensor (registration) |
| Парткод: | 40X0627 |
| Деталь: | Sensor (tray 2 feed-out) |
| Парткод: | 40X0589 |
| Деталь: | Tray 2 feed-out sensor guide (this comes assembled) |
| Парткод: | 40X0630 |
| Деталь: | Switch (TTM media size switch) |
| Парткод: | 40X0729 |
| Деталь: | Media feed unit assembly (this comes assembled) |
| Парткод: | 40X0581 |
| Деталь: | Tray 4 media guide kit |
| Парткод: | 40X0728 |
| Деталь: | Sensor (tray 4 feed-out) |
| Парткод: | 40X0727 |
| Деталь: | Tray 4 feed-out sensor cable assembly |
| Парткод: | 40X0730 |
| Деталь: | Tray 4 media transport assembly |
| Парткод: | 40X0724 |
| Деталь: | Sensor (tray 3 feed-out) kit includes |
| Парткод: | 40X0692 |
| Деталь: | Upper vertical turn guide |
| Парткод: | 40X0732 |
| Деталь: | Vertical turn guide |
| Парткод: | 40X0572 |
| Деталь: | 2TM/TTM media transport roll assembly kit includes: |
| Парткод: | 40X0695 |
| Деталь: | Sensor cable kit includes |
| Парткод: | 40X0693 |
| Деталь: | Printer left door assembly (this comes assembled) |
| Парткод: | 40X0620 |
| Деталь: | Printer left door support strap |
| Парткод: | 40X0624 |
| Деталь: | Left door duplex entrance guide |
| Парткод: | 40X0623 |
| Деталь: | Printer left door assembly handle |
| Парткод: | 40X0621 |
| Деталь: | PC cartridge shutter actuator |
| Парткод: | 40X0622 |
| Деталь: | Fuser AC cable assembly |
| Парткод: | 40X2368 |
| Деталь: | RFID sensor cable assembly |
| Парткод: | 40X0686 |
| Деталь: | Main switch cable assembly |
| Парткод: | 40X2319 |
| Деталь: | Exit interface cable assembly |
| Парткод: | 40X0679 |
| Деталь: | TOP COVER |
| Парткод: | 40X0687 |
| Деталь: | Foot cover |
| Парткод: | 40X0688 |
| Деталь: | RIGHT COVER |
| Парткод: | 40X0689 |
| Деталь: | Tray support roll (4) |
| Парткод: | 40X0703 |
| Деталь: | Locking caster |
| Парткод: | 40X0691 |
| Деталь: | Tray 4 stopper |
| Парткод: | 40X0704 |
| Деталь: | LEFT COVER |
| Парткод: | 40X0690 |
| Деталь: | Dual drive motor assembly |
| Парткод: | 40X0660 |
| Деталь: | Exit 1 drive belt |
| Парткод: | 40X0659 |
| Деталь: | Drive belt flange |
| Парткод: | 40X0661 |
| Деталь: | Transport motor support bushing |
| Парткод: | 40X2374 |
| Деталь: | MPF/transport drive motor assembly |
| Парткод: | 40X2309 |
| Деталь: | MPF drive gear 18T |
| Парткод: | 40X2373 |
| Деталь: | Transport roll drive gear 28T |
| Парткод: | 40X2372 |
| Деталь: | MPF/transport drive gear 19/29T |
| Парткод: | 40X2310 |
| Деталь: | Media feed unit assembly (this comes assembled) |
| Парткод: | 40X0581 |
| Деталь: | Media feed lift motor |
| Парткод: | 40X0582 |
| Деталь: | Media feed drive gear kit |
| Парткод: | 40X0585 |
| Деталь: | Bushing 6 mm |
| Парткод: | 40X0880 |
| Деталь: | Media tray lift one-way clutch/gear kit |
| Парткод: | 40X0967 |
| Деталь: | Media tray lift one-way shaft |
| Парткод: | 40X0968 |
| Деталь: | Tray lift coupling kit includes: |
| Парткод: | 40X0583 |
| Деталь: | Pick roll assembly spring |
| Парткод: | 40X0590 |
| Деталь: | Separation roll friction clutch kit |
| Парткод: | 40X0593 |
| Деталь: | Feed unit roll kit |
| Парткод: | 40X0594 |
| Деталь: | Pick roll drive gear |
| Парткод: | 40X0970 |
| Деталь: | Pick roll idler gear |
| Парткод: | 40X0969 |
| Деталь: | Feed roll one-way clutch kit |
| Парткод: | 40X0591 |
| Деталь: | Bushing 6 mm |
| Парткод: | 40X0952 |
| Деталь: | Media feed unit front guide kit |
| Парткод: | 40X0586 |
| Деталь: | Media out actuator |
| Парткод: | 40X0587 |
| Деталь: | Sensor (media out) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (media level) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (pre-feed) |
| Парткод: | 40X0589 |
| Деталь: | ADF feed motor assembly (this comes assembled) |
| Парткод: | 40X2327 |
| Деталь: | Sensor (sheet through) |
| Парткод: | 40X2223 |
| Деталь: | TENSION SPRING |
| Парткод: | 40X2326 |
| Деталь: | ADF registration motor |
| Парткод: | 40X2325 |
| Деталь: | 80 GB hard drive assembly includes: |
| Парткод: | 40X4822 |
| Деталь: | Hard drive data cable assembly |
| Парткод: | 40X5316 |
| Деталь: | Fax interface card assembly |
| Парткод: | 40X4821 |
| Деталь: | Fax interface card cable assembly |
| Парткод: | 40X0507 |
| Деталь: | RIP card chassis bracket assembly (this comes assembled) |
| Парткод: | 40X5552 |
| Деталь: | Document tray assembly (this comes assembled) |
| Парткод: | 40X2242 |
| Деталь: | Sensor (document tray length 1) |
| Парткод: | 40X2328 |
| Деталь: | Sensor (document tray length 2) |
| Парткод: | 40X2328 |
| Деталь: | Sensor (document tray width 1) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (document tray width 2) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (document tray width 3) |
| Парткод: | 40X2223 |
| Деталь: | Media tray assembly includes: (this comes assembled) |
| Парткод: | 40X0573 |
| Деталь: | Media tray end guide |
| Парткод: | 40X0578 |
| Деталь: | Media tray side guide actuator |
| Парткод: | 40X0577 |
| Деталь: | Media tray side guide |
| Парткод: | 40X0576 |
| Деталь: | Media tray separation brush |
| Парткод: | 40X0966 |
| Деталь: | Media tray front cover |
| Парткод: | 40X0574 |
| Деталь: | Media tray end guide actuator |
| Парткод: | 40X0579 |
| Деталь: | Media tray lift gear |
| Парткод: | 40X0580 |
| Деталь: | Media tray separation pad |
| Парткод: | 40X0965 |
| Деталь: | Vertical drive gear assembly |
| Парткод: | 40X0609 |
| Деталь: | Switch (left lower door interlock) |
| Парткод: | 40X0610 |
| Деталь: | Bushing 6 mm (transport roll rear) |
| Парткод: | 40X1386 |
| Деталь: | Transport roll kit includes: |
| Парткод: | 40X1387 |
| Деталь: | Bushing 8 mm |
| Парткод: | 40X1388 |
| Деталь: | Printer left lower door assembly (this comes assembled) |
| Парткод: | 40X0612 |
| Деталь: | Left lower door handle |
| Парткод: | 40X0614 |
| Деталь: | Hinge pin |
| Парткод: | 40X0613 |
| Деталь: | Exit 2 unit assembly (this comes assembled) |
| Парткод: | 40X0794 |
| Деталь: | Exit 2 cooling fan |
| Парткод: | 40X0807 |
| Деталь: | Exit 2 docking latch kit includes: |
| Парткод: | 40X0802 |
| Деталь: | Exit 2 media shift gear |
| Парткод: | 40X0803 |
| Деталь: | Media diverter solenoid kit includes: |
| Парткод: | 40X0805 |
| Деталь: | Output guide |
| Парткод: | 40X2389 |
| Деталь: | Right cover kit includes: |
| Парткод: | 40X0801 |
| Деталь: | Exit 2 pinch roll kit |
| Парткод: | 40X0806 |
| Деталь: | Sensor (exit 2 media shift HP) |
| Парткод: | 40X0588 |
| Деталь: | Switch (exit 2 left door interlock) |
| Парткод: | 40X0610 |
| Деталь: | Exit 2 actuator kit |
| Парткод: | 40X0809 |
| Деталь: | Sensor (exit 2) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (standard bin full exit 2) |
| Парткод: | 40X0588 |
| Деталь: | Standard bin full exit 2 actuator ki |
| Парткод: | 40X0808 |
| Деталь: | Media feed unit assembly (this comes assembled) |
| Парткод: | 40X0581 |
| Деталь: | Media feed lift motor |
| Парткод: | 40X0582 |
| Деталь: | Media feed drive gear kit includes: |
| Парткод: | 40X0585 |
| Деталь: | callouts are the items that make up the media feed drive gear kit. |
| Парткод: | 40X0880 |
| Деталь: | Media tray lift one-way clutch/gear kit includes: |
| Парткод: | 40X0967 |
| Деталь: | Media tray lift one-way shaft |
| Парткод: | 40X0968 |
| Деталь: | Tray lift coupling kit includes: |
| Парткод: | 40X0583 |
| Деталь: | Pick roll assembly spring |
| Парткод: | 40X0590 |
| Деталь: | Separation roll friction clutch kit includes: |
| Парткод: | 40X0593 |
| Деталь: | Feed unit roll kit includes: |
| Парткод: | 40X0594 |
| Деталь: | Pick roll drive gear |
| Парткод: | 40X0970 |
| Деталь: | Pick roll idler gear |
| Парткод: | 40X0969 |
| Деталь: | Feed roll one-way clutch kit includes: |
| Парткод: | 40X0591 |
| Деталь: | Bushing 6 mm |
| Парткод: | 40X0952 |
| Деталь: | Media feed unit front guide kit includes: |
| Парткод: | 40X0586 |
| Деталь: | Media out actuator |
| Парткод: | 40X0587 |
| Деталь: | Sensor (media out) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (media level) |
| Парткод: | 40X0588 |
| Деталь: | Sensor (pre-feed) |
| Парткод: | 40X0589 |
| Деталь: | Tray 3 media guide lock kit |
| Парткод: | 40X0712 |
| Деталь: | TTM tray lift pulley kit |
| Парткод: | 40X0953 |
| Деталь: | Tray 3 front cable |
| Парткод: | 40X0710 |
| Деталь: | Tray 3 front cover kit |
| Парткод: | 40X0705 |
| Деталь: | Media guide rack and pinion kit |
| Парткод: | 40X0713 |
| Деталь: | TTM media tray catch |
| Парткод: | 40X0714 |
| Деталь: | Lift cable pulley |
| Парткод: | 40X0706 |
| Деталь: | Tray 3 brake assembly |
| Парткод: | 40X0715 |
| Деталь: | Tray lift shaft assembly |
| Парткод: | 40X0707 |
| Деталь: | Tray 3 slide kit |
| Парткод: | 40X0716 |
| Деталь: | Tray 3 rear cable |
| Парткод: | 40X0709 |
| Деталь: | Large idler pulley kit |
| Парткод: | 40X0708 |
| Деталь: | Mylar actuator |
| Парткод: | 40X0717 |
| Деталь: | TTM tray separator kit |
| Парткод: | 40X0711 |
| Деталь: | Exit interface card assembly |
| Парткод: | 40X0664 |
| Деталь: | HCF hookup connector assembly |
| Парткод: | 40X0673 |
| Деталь: | AC drive card assembly 110 V |
| Парткод: | 40X2314 |
| Деталь: | AC drive card assembly 220 V |
| Парткод: | 40X2315 |
| Деталь: | Printer engine card assembly X860e |
| Парткод: | 40X2316 |
| Деталь: | Printer engine card assembly |
| Парткод: | 40X2379 |
| Деталь: | X862e Printer engine card assembly X864e |
| Парткод: | 40X2380 |
| Деталь: | AC power input socket kit |
| Парткод: | 40X2313 |
| Деталь: | Universal LVPS card assembly |
| Парткод: | 40X2312 |
| Деталь: | LVPS cooling fan |
| Парткод: | 40X2311 |
| Деталь: | HVPS |
| Парткод: | 40X0662 |
| Деталь: | Switch (main power) |
| Парткод: | 40X2388 |
| Деталь: | Multi connector cable assembly 3 |
| Парткод: | 40X2318 |
| Деталь: | Dual drive motor cable assembly |
| Парткод: | 40X0685 |
| Деталь: | Media feed unit cable assembly |
| Парткод: | 40X0674 |
| Деталь: | MPF hookup cable assembly |
| Парткод: | 40X0675 |
| Деталь: | AC power input socket kit includes: |
| Парткод: | 40X2313 |
| Деталь: | Rear motor cover |
| Парткод: | 40X2300 |
| Деталь: | TVOC filter assembly |
| Парткод: | 40X2382 |
| Деталь: | Rear RIP card cover |
| Парткод: | 40X2304 |
| Деталь: | Controller box side cover |
| Парткод: | 40X2306 |
| Деталь: | Rear upper cover |
| Парткод: | 40X2301 |
| Деталь: | Rear lower cover (110V) |
| Парткод: | 40X2386 |
| Деталь: | Rear lower cover (220V) |
| Парткод: | 40X2387 |
| Деталь: | Option hookup cover |
| Парткод: | 40X0568 |
| Деталь: | Rear lower cap cover |
| Парткод: | 40X2302 |
| Деталь: | GFI label |
| Парткод: | 40X2303 |
| Деталь: | Rear corner cover |
| Парткод: | 40X2299 |
| Деталь: | Controller box lower cover |
| Парткод: | 40X2305 |
| Деталь: | RIGHT LOWER COVER |
| Парткод: | 40X0564 |
| Деталь: | RIGHT UPPER COVER |
| Парткод: | 40X0563 |
| Деталь: | Interlock switch cable assembly |
| Парткод: | 40X0683 |
| Деталь: | HCF hookup connector assembly |
| Парткод: | 40X0673 |
| Деталь: | Multi connector cable assembly 1 |
| Парткод: | 40X0637 |
| Деталь: | Media size switch cable assembly |
| Парткод: | 40X0676 |
| Деталь: | Multi connector cable assembly 3 |
| Парткод: | 40X2318 |
| Деталь: | Switch (PC cartridge interlock) kit |
| Парткод: | 40X1390 |
| Деталь: | Toner add motor assembly |
| Парткод: | 40X0639 |
| Деталь: | Fuser cooling fan |
| Парткод: | 40X0640 |
| Деталь: | Sensor (RFID toner cartridge) |
| Парткод: | 40X0636 |
| Деталь: | Printhead assembly |
| Парткод: | 40X0641 |
| Деталь: | PC cartridge stop |
| Парткод: | 40X0631 |
| Деталь: | PC cartridge sensor connector |
| Парткод: | 40X0644 |
| Деталь: | Switch (PC cartridge interlock) kit |
| Парткод: | 40X1390 |
| Деталь: | PC cartridge interlock switch screw |
| Парткод: | 40X1389 |
| Деталь: | Sensor (hum & temp) |
| Парткод: | 40X0633 |
| Деталь: | PC cartridge guide assembly |
| Парткод: | 40X0634 |
| Деталь: | Laser opening guide |
| Парткод: | 40X0635 |
| Деталь: | Sensor (RFID PC cartridge) |
| Парткод: | 40X0636 |
| Деталь: | PC cartridge cooling fan |
| Парткод: | 40X0643 |
| Деталь: | Multi connector cable assembly 1 |
| Парткод: | 40X0637 |
| Деталь: | Toner cartridge guide kit includes: |
| Парткод: | 40X0638 |
| Деталь: | Large platen glass |
| Парткод: | 40X2208 |
| Деталь: | Large platen glass retainer cover |
| Парткод: | 40X2209 |
| Деталь: | Scanner controller card assembly |
| Парткод: | 40X2210 |
| Деталь: | CCD ribbon cable assembly |
| Парткод: | 40X2211 |
| Деталь: | Scanner main cable assembly |
| Парткод: | 40X2212 |
| Деталь: | Small platen glass front retainer |
| Парткод: | 40X2213 |
| Деталь: | Small platen glass |
| Парткод: | 40X2214 |
| Деталь: | Small platen glass rear retainer |
| Парткод: | 40X2215 |
| Деталь: | Scanner filter |
| Парткод: | 40X2216 |
| Деталь: | Card mounting screws |
| Парткод: | 40X2217 |
| Деталь: | Large platen retainer |
| Парткод: | 40X2218 |
| Деталь: | Duplex unit assembly (this comes assembled) |
| Парткод: | 40X0780 |
| Деталь: | Duplex media transport pinch roll kit |
| Парткод: | 40X0792 |
| Деталь: | Duplex docking lock (2 each) |
| Парткод: | 40X0790 |
| Деталь: | Hinge pin (2 each) |
| Парткод: | 40X0791 |
| Деталь: | Duplex media transport roll kit includes: |
| Парткод: | 40X0793 |
| Деталь: | Duplex left door support strap |
| Парткод: | 40X0789 |
| Деталь: | MPF transport roll kit includes: |
| Парткод: | 40X0605 |
| Деталь: | MPF pick roll kit includes: |
| Парткод: | 40X0603 |
| Деталь: | MPF feed shaft kit includes: |
| Парткод: | 40X1382 |
| Деталь: | MPF pressure pad kit includes: |
| Парткод: | 40X0974 |
| Деталь: | MPF pressure pad spring |
| Парткод: | 40X1380 |
| Деталь: | MPF feed shaft bushing |
| Парткод: | 40X1381 |
| Деталь: | MPF pick solenoid kit |
| Парткод: | 40X0606 |
| Деталь: | MPF feed drive gear kit |
| Парткод: | 40X0971 |
| Деталь: | MPF feed cam gear kit |
| Парткод: | 40X0973 |
| Деталь: | ADF left cover assembly (this comes assembled) |
| Парткод: | 40X2262 |
| Деталь: | Registration motor cable assembly |
| Парткод: | 40X2265 |
| Деталь: | ADF feed motor cable assembly |
| Парткод: | 40X2266 |
| Деталь: | Document set/sheet through cable assembly |
| Парткод: | 40X2264 |
| Деталь: | Left cover hinge retainer |
| Парткод: | 40X2267 |
| Деталь: | Registration main drive belt |
| Парткод: | 40X2270 |
| Деталь: | STUD SCREW |
| Парткод: | 40X2269 |
| Деталь: | ADF feed motor assembly (this comes assembled) |
| Парткод: | 40X2327 |
| Деталь: | ADF main feed assembly (this comes assembled) |
| Парткод: | 40X2383 |
| Деталь: | Document set LED |
| Парткод: | 40X2272 |
| Деталь: | Inverter lever |
| Парткод: | 40X2256 |
| Деталь: | Inverter solenoid assembly |
| Парткод: | 40X2271 |
| Деталь: | Separation roll guide assembly (this comes assembled) |
| Парткод: | 40X2273 |
| Деталь: | Duplex unit assembly (this comes assembled) |
| Парткод: | 40X0780 |
| Деталь: | Duplex cable kit includes: |
| Парткод: | 40X0788 |
| Деталь: | Duplex left door handle kit |
| Парткод: | 40X0782 |
| Деталь: | Duplex controller card assembly |
| Парткод: | 40X0786 |
| Деталь: | Sensor (duplex wait) |
| Парткод: | 40X0588 |
| Деталь: | Duplex wait actuator kit includes: |
| Парткод: | 40X0784 |
| Деталь: | Duplex left cover |
| Парткод: | 40X0787 |
| Деталь: | Duplex lower guide |
| Парткод: | 40X0783 |
| Деталь: | Duplex drive motor kit includes: |
| Парткод: | 40X0785 |
| Деталь: | Switch (duplex left door interlock) |
| Парткод: | 40X0610 |
| Деталь: | Duplex drive gear kit includes: |
| Парткод: | 40X0781 |
| Деталь: | ADF main feed assembly (this comes assembled) |
| Парткод: | 40X2383 |
| Деталь: | Manual feed drive wheel |
| Парткод: | 40X2346 |
| Деталь: | Manual feed drive belt |
| Парткод: | 40X2345 |
| Деталь: | Plastic ring clip kit |
| Парткод: | 40X2291 |
| Деталь: | Bearing 8 mm |
| Парткод: | 40X2337 |
| Деталь: | Bushing 8 mm |
| Парткод: | 40X2339 |
| Деталь: | ADF transport roll assembly |
| Парткод: | 40X2336 |
| Деталь: | ADF registration roll assembly |
| Парткод: | 40X2333 |
| Деталь: | ADF feed-out roll assembly |
| Парткод: | 40X2334 |
| Деталь: | ADF exit roll assembly |
| Парткод: | 40X2335 |
| Деталь: | Registration main drive pulley 21/54T |
| Парткод: | 40X2349 |
| Деталь: | Exit roll drive pulley 20T |
| Парткод: | 40X2342 |
| Деталь: | Exit roll drive belt |
| Парткод: | 40X2347 |
| Деталь: | Registration secondary drive belt |
| Парткод: | 40X2350 |
| Деталь: | Exit/feed-out roll drive pulley 25/28T |
| Парткод: | 40X2341 |
| Деталь: | Registration roll drive pulley 28T |
| Парткод: | 40X2340 |
| Деталь: | Retainer spring |
| Парткод: | 40X2351 |
| Деталь: | TENSION SPRING |
| Парткод: | 40X2348 |
| Деталь: | Transport roll drive gear 20T |
| Парткод: | 40X2343 |
| Деталь: | Bushing 6 mm |
| Парткод: | 40X2338 |
| Деталь: | Sensor (document set) |
| Парткод: | 40X2223 |
| Деталь: | Manual feed drive pulley |
| Парткод: | 40X2344 |
| Деталь: | Switch (printer left door interlock) |
| Парткод: | 40X0553 |
| Деталь: | PC cartridge shutter link |
| Парткод: | 40X0618 |
| Деталь: | Transfer roll power contact |
| Парткод: | 40X0617 |
| Деталь: | Transfer roll assembly |
| Парткод: | 40X0616 |
| Деталь: | Transfer roll guide assembly |
| Парткод: | 40X0619 |
| Деталь: | ADF unit assembly (complete unit) |
| Парткод: | 40X2240 |
| Деталь: | Platen cushion |
| Парткод: | 40X2239 |
| Деталь: | Flatbed scanner unit assembly |
| Парткод: | 40X2206 |
| Деталь: | ADF mounting screw |
| Парткод: | 40X2238 |
| Деталь: | Mirror retaining clip |
| Парткод: | 40X2233 |
| Деталь: | Exposure lamp PS ribbon cable |
| Парткод: | 40X2236 |
| Деталь: | Exposure lamp PS card assembly |
| Парткод: | 40X2353 |
| Деталь: | Exposure lamp PS card insulator |
| Парткод: | 40X2352 |
| Деталь: | Scanner 1st mirror |
| Парткод: | 40X2234 |
| Деталь: | EXPOSURE LAMP |
| Парткод: | 40X2237 |
| Деталь: | Scanner 2nd/3rd mirror |
| Парткод: | 40X2232 |
| Деталь: | Scanner cooling fan |
| Парткод: | 40X2231 |
| Деталь: | Scanner drive motor tension spring |
| Парткод: | 40X2229 |
| Деталь: | Scanner drive motor assembly |
| Парткод: | 40X2228 |
| Деталь: | Scanner drive belt |
| Парткод: | 40X2226 |
| Деталь: | TTM drive gear kit |
| Парткод: | 40X0736 |
| Деталь: | Tray 3 lift gear assembly |
| Парткод: | 40X0734 |
| Деталь: | 2TM/TTM clutch kit |
| Парткод: | 40X0699 |
| Деталь: | 2TM/TTM drive motor |
| Парткод: | 40X3664 |
| Деталь: | Tray 4 lift gear assembly |
| Парткод: | 40X0735 |
| Деталь: | TTM main cable assembly |
| Парткод: | 40X3666 |
| Деталь: | 2TM/TTM controller card assembly |
| Парткод: | 40X2735 |
| Деталь: | Switch (printer front door interlock) |
| Парткод: | 40X0553 |
| Деталь: | TOP COVER ASSEMBLY |
| Парткод: | 40X2366 |
| Деталь: | Printer front door assembly |
| Парткод: | 40X2385 |
| Деталь: | Front door magnetic catch |
| Парткод: | 40X0560 |
| Деталь: | Front door support strap |
| Парткод: | 40X0561 |
| Деталь: | Front inner cover |
| Парткод: | 40X0562 |
| Деталь: | 2TM/TTM retaining screws |
| Парткод: | 40X0960 |
| Деталь: | FRONT LEFT COVER |
| Парткод: | 40X2294 |
| Деталь: | LEFT LOWER COVER |
| Парткод: | 40X0550 |
| Деталь: | Front interior cover |
| Парткод: | 40X2296 |
| Деталь: | LEFT UPPER COVER |
| Парткод: | 40X2297 |
| Деталь: | Rear interior cover |
| Парткод: | 40X2295 |
| Деталь: | Multi connector cable assembly 2 |
| Парткод: | 40X2367 |
| Деталь: | Printhead cable assembly |
| Парткод: | 40X2317 |
| Деталь: | RIP card cable assembly |
| Парткод: | 40X0677 |
| Деталь: | Actuator/media guide assembly (this comes assembled) |
| Парткод: | 40X2290 |
| Деталь: | Inverter gate |
| Парткод: | 40X2289 |
| Деталь: | ADF main feed cable assembly |
| Парткод: | 40X2288 |
| Деталь: | Sensor (ADF pre-registration) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (ADF registration) |
| Парткод: | 40X0589 |
| Деталь: | Sensor (ADF width APS 1) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (ADF width APS 2) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (ADF width APS 3) |
| Парткод: | 40X2223 |
| Деталь: | Sensor (ADF inverter) |
| Парткод: | 40X2223 |
| Деталь: | Media scan guide spring |
| Парткод: | 40X2324 |
| Деталь: | Media scan guide |
| Парткод: | 40X2323 |
| Деталь: | Switch (ADF left cover interlock) |
| Парткод: | 40X2286 |
| Деталь: | ADF REAR COVER |
| Парткод: | 40X2244 |
| Деталь: | Small hook/loop strip |
| Парткод: | 40X2246 |
| Деталь: | ADF front cover assembly |
| Парткод: | 40X2245 |
| Деталь: | Document tray assembly (this comes assembled) |
| Парткод: | 40X2242 |
| Деталь: | Document tray hinge |
| Парткод: | 40X2243 |
| Деталь: | Scanner top rear cover |
| Парткод: | 40X2200 |
| Деталь: | Scanner right cover |
| Парткод: | 40X2201 |
| Деталь: | Operator panel assembly (universal) |
| Парткод: | 40X5555 |
| Деталь: | Operator panel cover assembly w/o Smart card slot |
| Парткод: | 40X0388 |
| Деталь: | Operator panel cover assembly w/ Smart card slot |
| Парткод: | 40X5554 |
| Деталь: | Operator panel controller card |
| Парткод: | 40X5556 |
| Деталь: | Operator panel user touch screen |
| Парткод: | 40X5557 |
| Деталь: | Operator panel cable |
| Парткод: | 40X5559 |
| Деталь: | USB, Smart card, and LED cable assembly |
| Парткод: | 40X1527 |
| Деталь: | Operator panel bezel (X860de, X862de, and X864de) |
| Парткод: | 40X5568 |
| Деталь: | Scanner left cover |
| Парткод: | 40X2205 |
| Деталь: | Scanner interface cable assembly |
| Парткод: | 40X2219 |
| Деталь: | Scanner PS cable assembly |
| Парткод: | 40X2207 |
| Деталь: | Flatbed scanner unit assembly (this comes assembled) |
| Парткод: | 40X2206 |
Коды ошибок
200.00
200.01
201.00
202.00
202.01
202.02
203.00
203.01
203.02
230.00
230.01
231.00
231.01
241.00
241.01
242.00
242.01
242.02
242.03
243.00
243.01
243.02
243.03
243.04
244.00
244.01
244.02
244.03
244.04
244.05
245.00
245.01
245.02
245.03
250.00
290.00
290.01
290.02
290.03
290.10
290.11
290.12
290.13
290.14
290.15
290.21
290.22
290.23
291.00
291.01
291.02
291.03
294.00
294.01
294.02
295.00
295.01
295.02
295.03
295.04
298.01
32
34
80
84
841.00
842.00
842.01
842.02
842.03
842.04
842.10
842.11
842.12
843.00
843.01
843.10
843.11
843.12
843.20
843.21
843.22
843.23
843.24
843.25
843.26
844.00
844.01
845.00
845.01
845.02
846.00
846.01
846.10
846.12
846.13
849.00
88
900.XX
903.00
904.00
905.00
906.00
907.00
908.00
909.00
910.00
911.00
912.00
913.00
914.00
915.00
916.00
917.00
918.00
919.00
919.01
920.00
921.00
922.00
923.00
924.00
925.00
927.00
928.00
929.00
930.00
932.00
933.00
939.00
941.00
942.00
943.00
944.00
945.00
945.01
951.XX
953.XX
955.XX
956.00
956.01
956.02
956.03
980.00
980.01
980.02
980.03
980.04
980.05
981.00
981.01
981.02
982.00
982.01
983.00
983.01
984.00
984.01
985.00
985.01
986.00
986.01
987.00
987.01
988.00
988.01
989.00
990.00
990.01
995.00
996.00
997.00
999.00
Описание
| Error code: | 200.00 |
| Description: | Paper jam Check area A Sensor (registration) off jam (too long) The sensor (registration) is not turned off within the specified time after the registration clutch is turned on. |
| Remedy: | 1 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 2. 2 Check the roll. Open the printer left door assembly, and check it. Is the transport roll assembly free of excess wear and contamination? Go to step 3. Clean or replace the transport roll assembly. Go to “Transfer roll assembly removal”. 3 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and check it. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 5. Go to step 4. 4 Check the sensor (registration) connection. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 5 Check the registration clutch for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registrat clutch. Does the registration clutch make an audible clicking sound when activated? Go to step 7. Go to step 6. 6 Check the registration clutch connection. Is the registration clutch properly connected? Replace the registration clutch. Go to “Registration clutch assembly removal”. Replace the connection. 7 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 200.01 |
| Display: | 200.01 |
| Description: | Input sensor is made when printer tries to print from an idle state. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. |
| Error code: | 201.00 |
| Description: | Paper jam Check area A Sensor (fuser exit) on jam The sensor (fuser exit) is not turned on within the specified time after the registration clutch is turned on. |
| Remedy: | 1 Check the media position. Does the media touch the sensor (fuser exit)? Open the printer left door assembly, and visually check it. Remove the media. Go to step 2. 2 Check the fuser exit actuator. Does the fuser exit actuator appear to be binding or sticking in its normal resting position and not allowing media to pass? Replace the fuser exit actuator. Go to “Sensor (fuser exit) removal”. Go to step 3. 3 Check the roll. Open the printer left door assembly, and check it. Is the transfer roll assembly free of excess wear and contamination? Go to step 4. Clean or replace the transfer roll assembly. Go to“Transfer roll assembly removal”. 4 Inspect the pinch roll on the transfer roll guide assembly. Is the transfer roll guide assembly free of damage? Go to step 5 Replace the transfer roll guide assembly Go to “Transfer roll guide assembly removal”. 5 Check the sensor (fuser exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Fuser exit. Open the printer left door assembly, and check it. The area around the actuator is very hot. Allow the fuser area to cool before proceeding. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 7. Go to step 6. 6 Check the sensor (fuser exit) connection. Is the sensor (fuser exit) properly connected? Replace the sensor (fuser exit). Go to “Sensor (fuser exit) removal”. Replace the connection. 7 Check the registration clutch for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registrat clutch. Does the registration clutch make an audible clicking sound when activated? Go to step 8. Go to step 9 8 Check the registration clutch connection. Is the registration clutch properly connected? Replace the registration clutch. Go to “Registration clutch assembly removal”. Replace the connection. 9 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 202.00 |
| Description: | Paper jam Check area A Sensor (fuser exit) off jam The sensor (fuser exit) is not turned off within the specified time after the sensor (fuser exit) is turned on. |
| Remedy: | 1 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (fuser exit)? Remove the media. Go to step 2. 2 Check the roll. Open the printer left door assembly, and check it. Is the transport roll assembly free of excess wear and contamination? Go to step 3. Clean or replace the transport roll assembly. 3 Check the sensor (fuser exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Fuser exit. Open the printer left door assembly, and check it. The area around the actuator is very hot. Allow the fuser area to cool before proceeding. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 5. Go to step 4. 4 Check the sensor (fuser exit) connection. Is the sensor (fuser exit) properly connected? Replace the sensor (fuser exit). Go to “Sensor (fuser exit) removal”. Replace the connection. 5 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 202.01 |
| Description: | Media remains on the sensor (fuser exit) during the warm.up sequence |
| Remedy: | Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup. Step 2 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media with new media. Go to step 3. Step 3 Reset the machine. Does the error continue? Contact the next highest level of technical support. Problem solved. |
| Error code: | 202.02 |
| Display: | 202.02 |
| Description: | Exit sensor is made when printer tries to print from an idle state. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card |
| Remedy: | • Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. |
| Error code: | 203.00 |
| Description: | Paper jam Check area A Sensor (exit 2) on jam The sensor (exit 2) is not turned on within the specified time after the sensor (fuser exit) is turned on. |
| Remedy: | 1 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (fuser exit)? Remove the media. Go to step 2. 2 Check the media position. Open the exit 2 left door assembly, and visually check it. Does the media touch the sensor (exit 2)? Remove the media. Go to step 3. 3 Check the roll. Open printer left door assembly. Is the exit 1 media exit roll assembly free of excess wear and contamination? Go to step 4. Clean or replace the exit 1 media shift assembly. Go to “Exit 1 media shift assembly removal” |
| Error code: | 203.01 |
| Description: | Paper jam Check areas A, E Sensor (exit 2) off jam The sensor (exit 2) is not turned off within the specified time after the sensor (exit 2) is turned on. |
| Remedy: | 1 Check the media position. Open the exit 2 left door assembly, and visually check it. Does the media touch the sensor (exit 2)? Remove the media. Go to step 2. 2 Check the roll. Open the exit 2 left door assembly. Is the exit 2 media transport roll assembly free of excess wear and contamination? Go to step 3. Clean or replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. 3 Check the drive power transmission. Do the exit 2 media transport roll assembly and the other gears rotate smoothly? Go to step 4. Replace damaged parts. Go to “Exit 2 unit assembly removal”. 4 Check the roll. Open exit 2 left door assembly. Is the exit 2 media exit roll assembly free of excess wear and contamination? Go to step 5. Clean or replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. |
| Error code: | 203.02 |
| Description: | Paper jam Check areas A, E Sensor (exit 2) is on in the standard bin or simplex finisher The sensor (exit 2) was turned on when the media is delivered to the exit 1 standard bin or simplex finisher. |
| Remedy: | 1 Check the position of the media diverter solenoid. Is the media diverter gate facing toward exit 1? Go to step 2. Go to step 3. 2 Check the media diverter gate for an obstruction. Is the media diverter gate free of any debris or obstructions? Remove any obstructions. Go to step 3. 3 Check the diverter solenoid for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Diverter solenoid. Open the printer left door assembly. Does the above component operate normally? Go to step 5. Go to step 3. 4 Check the media diverter solenoid for proper connection. Is the above component connected properly? Replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. Replace the connection. 5 Check the media position. Open the exit 2 left door assembly, and visually check it. Does the media touch the sensor (exit 2)? Remove the media. Go to step 6. 6 Check the sensor (exit 2) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Exit2. Open the printer left door assembly and the exit 2 left door assembly. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. 7 Check the sensor (exit 2) for proper connection. Is the above sensor connected properly? Replace the sensor (exit 2). Go to “Exit 2 sensor (exit 2) removal”. Replace the connection. 8 Perform a print test. Does the error still occur? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Go to step 9. Problem solved. 9 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 230.00 |
| Description: | Paper jam Check areas A, E Sensor (duplex wait) on jam The sensor (duplex wait) is not turned on within the specified time after the exit2 motor is turned on. |
| Remedy: | 1 Check the paper position. Open the exit 2 left door assembly, and visually check it. Does the paper remain in the exit 2? Remove the paper. Go to step 2. 2 Check the roll. Open exit 2 left door assembly. Is the exit 2 media transport roll assembly free of excess wear and contamination? Go to step 3. Clean or replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. 3 Check the drive power transmission. Do the exit 2 media transport roll assembly and the other gears rotate smoothly? Go to step 4. Replace damaged components or the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. 4 Check the roll. Open exit 2 left door assembly. Is the exit 2 media exit roll assembly free of excess wear and contamination? Go to step 5. Clean or replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. 5 Check the drive power transmission. Do the exit 2 media exit roll assembly and the other gears rotate smoothly? Go to step 6. Replace damaged components. Go to “Exit 2 unit assembly removal”. 6 Check the exit 2 drive motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Exit2 drive mtr. 5. Touch Forward or reverse. Does the above motor rotate normally? Go to step 8. Go to step 7. 7 Check the exit 2 drive motor for proper connection. Is the above motor connected properly? Replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal”. Replace the connection. 8 Check the connection between the exit interface card assembly and the printer engine card assembly. Are connectors P431 and P421 connected properly? Go to step 9. Replace the connection. 9 Check the sensor (duplex wait) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch DUPLEX TESTS. 3. Touch Sensor Test. 4. Touch Duplex wait. Open the duplex left door assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked by the duplex wait actuator? Go to step 11. Go to step 10. 10 Check the sensor (duplex wait) for proper connection. Is the above sensor connected properly? Replace the sensor (duplex wait). Go to “Duplex sensor (duplex wait) removal”. Replace the connection. 11 Perform a 2 sided print test. Does the error still occur? Replace the duplex controller card assembly. Go to “Duplex controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a 2 sided print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 230.01 |
| Description: | Media remains on the sensor (duplex path) during the warm up sequence |
| Remedy: | Step 1 Check the duplex path for jammed media. Is the duplex path free from jammed media? Go to step 2. Remove any jammed media. Step 2 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path). See “Sensor (duplex path) removal”. Go to step 4. Reseat the connection. Go to step 4. Step 4 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved. |
| Error code: | 231.00 |
| Description: | Paper jam Check areas n A, D Sensor (registration) on jam (duplex paper feed) Sensor (registration) is not turned on within the specified time after the duplex motor is turned on. |
| Remedy: | 1 Check the paper position. Open the printer left door assembly, and visually check it. Does the paper touch the sensor (registration)? Remove the paper. Go to step 2. 2 Check the Duplex for proper installation. Remove duplex unit assembly, and reinstall it. Perform a two sided print test. Does the error still occur? Go to step 3. Problem solved. 3 Check the roll. Open the duplex left door assembly. Is the duplex media transport roll assembly free of excess wear and contamination? Go to step 4. Clean or replace the duplex media transport roll assembly. Go to “Duplex media transport rolls removal”. 4 Check the drive power transmission. Open the duplex left door assembly. Do the duplex media transport roll assembly and the other gears rotate smoothly? Go to step 5. Replace damaged components. Go to “Duplex media transport rolls removal”. 5 Check the roll. Open the duplex left door assembly. Is the duplex media transport center roll assembly free of excess wear and contamination? Go to step 6. Clean or replace the duplex media transport center roll assembly. Go to “Duplex media center transport roll removal”. 6 Check the drive power transmission. Open the duplex left door assembly. Do the duplex media transport center roll assembly and the other gears rotate smoothly? Go to step 7. Replace damaged components. Go to “Duplex media center transport roll removal”. 7 Check the duplex drive motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Duplex drv mtr. Open the duplex left cover assembly. Does the above motor rotate properly? Go to step 9. Go to step 8. 8 Check the duplex drive motor for proper connection. Is the above motor connected properly? Go to step 9. Replace the connection. 9 Check the duplex controller card assembly and printer engine card assembly for proper connection. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? Go to step 10. Replace the connection. 10 Perform a 2 sided print test. Does the error still occur? Replace the duplex controller card assembly. Go to “Duplex controller card assembly removal”. Go to step 14. Problem solved. 14 Perform a 2 sided print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 231.01 |
| Description: | Paper jam Check areas A, D Sensor (registration) on jam (duplex paper feed) Sensor (registration) is not turned on within the specified time after the sensor (duplex wait) is turned on. |
| Remedy: | 1 Check the paper position. Open the printer left door assembly, and visually check it. Does the paper touch the sensor (registration)? Remove the paper. Go to step 2. 2 Check the paper position. Open the duplex left door assembly, and visually check it. Does the paper touch the duplex wait actuator? Remove the paper. Go to step 3. 3 Check the duplex unit for proper installation. Remove the duplex unit assembly and reinstall it. Perform a two sided print test. Does the error still occur? Go to step 4. Problem solved. 4 Check the roll. Open the duplex left door assembly. Is the roll of the duplex media transport roll assembly free of excess wear and contamination? Go to step 5. Clean or replace the duplex media transport roll assembly. Go to “Duplex media transport rolls removal”. 5 Check the drive power transmission. Open the duplex left door assembly. Do the duplex media transport roll assembly and the other gears rotate smoothly? Go to step 6. Replace damaged components. Go to “Duplex media transport rolls removal”. 6 Check the roll. Open the duplex left door assembly. Is the roll of the duplex media center transport roll assembly free of excess wear and contamination? Go to step 7. Clean or replace the duplex media center transport roll assembly. Go to “Duplex media center transport roll removal”. 7 Check the drive power transmission. Open the duplex left door assembly. Do the duplex media center transport roll assembly and the other gears rotate smoothly? Go to step 8. Replace damaged components. Go to “Duplex media center transport roll removal”. 8 Check the sensor (duplex wait) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch DUPLEX TESTS. 3. Touch Sensor Test. 4. Touch Duplex wait. Open the duplex left door assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked by the duplex wait actuator? Go to step 10. Go to step 9. 9 Check the sensor (duplex wait) for proper connection. Is the above sensor connected properly? Go to step 10. Replace the connection. 10 Check the duplex drive motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Duplex drv mtr. Open the duplex left cover assembly. Does the above motor rotate properly? Go to step 12. Go to step 11. 11 Check the duplex drive motor assembly for proper connection. Is the above motor connected properly? Replace the duplex drive motor. Go to “Duplex drive motor assembly removal”. Replace the connection. 12 Check the duplex controller card assembly and printer engine card assembly for proper connection. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? Go to step 13. Replace the connection. 13 Perform a 2 sided print test. Does the error still occur? Replace the duplex controller card assembly. Go to “Duplex controller card assembly removal”. Go to step 14. Problem solved. 14 Perform a 2 sided print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 241.00 |
| Description: | Paper Jam Check area, tray 1 Sensor (pre-feed) on jam (tray 1 feed) The sensor (pre-feed) tray 1 is not turned on within the specified time after the tray 1 media feed lift motor is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the damaged media with new. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 1? Go to step 3. Replace the media, or change the media size setup. 3 Check the rolls for tray 1. Remove tray 1, check it over. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separating roll, or pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (pre-feed) in tray 1 media feed unit assembly? Remove the media. Go to step 5. 5 Check the sensor (pre-feed) for proper operation in tray 1. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 1. 5. Touch Pre-feed. Remove the media tray assembly and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. Go to step 7. Go to step 6. 6 Check the sensor (pre-feed) connection. Is the sensor (pre-feed) properly connected? Replace the sensor (pre-feed). Replace the connection. 7 Check the media feed lift motor in tray 1 for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer motor tests. 4. Touch Tray 1 feed mtr. Pull out the tray 1, and check it. Does the media feed lift motor rotate normally? Go to step 10. Skip to step 9. 8 Check the media feed lift motor connection. Is the media feed lift motor properly connected? Go to step 9. Replace the connection. 9 Check the media feed lift motor for proper operation of tray 1. Replace the media feed lift motor for tray 1 with one from tray 2. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 1 feed mtr. Does the motor rotate normally? Re-install the media feed lift motor for tray 2 as it previously was, and replace the tray 1 motor with a new one. Go to “Media feed lift motor removal”. Go to step 10. 10 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 241.01 |
| Description: | Paper jam Check areas A, tray 1 Sensor (registration) on jam (tray 1 feed) The sensor (registration) is not turned on within the specified time after the sensor (pre-feed) media feed unit 1 is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace with new media; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the size of media in use match the size set for tray 1? Go to step 3. Replace the media, or change the media size setup. 3 Check the rolls for tray 1. Remove and check tray 1. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration) or the sensor (pre-feed) in tray 1 media feed unit assembly? Remove the media. Go to step 5. 5 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly. Does the display on the operator panel change every time the sensor actuator operates? Go to step 7. Go to step 6. 6 Check the sensor (registration) connection. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 7 Check the sensor (pre-feed) for proper operation in tray 1. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 1. 5. Touch Pre-feed. Remove the media tray assembly, and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. Go to step 9. Replace the sensor (pre-feed). Go to “Sensor (pre-feed) removal”. 8 Check the sensor (pre-feed) connection. Is the sensor (pre-feed) properly connected? Replace the sensor (pre-feed). Go to “Sensor (pre-feed) removal”. Replace the connection. 9 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 242.00 |
| Description: | Paper jam Check area tray 2 Sensor (pre-feed) on jam (tray 2 feed) The sensor (pre-feed) tray 2 is not turned on within the specified time after the tray 2 media feed lift motor is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media with new media; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 2? Go to step 3. Replace the media, or change the media size setup. 3 Check the rolls for tray 2. Remove tray 2 and check it. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (pre-feed) in the tray 2 media feed unit? Remove the media. Go to step 5. 5 Check the sensor (pre-feed) in tray 2 for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 2. 5. Touch Pre-feed. Remove the media tray assembly, and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. Go to step 7. Go to step 6. 6 Check the sensor (pre-feed) connection. Is the sensor (pre-feed) properly connected? Replace the sensor (pre-feed). Go to “Sensor (pre-feed) removal”. Replace the connection. Go to “Sensor (pre-feed) removal”. 7 Check the media feed lift motor in tray 2 for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 2 feed mtr. Pull out the tray 2, and check it. Does the media feed lift motor rotate normally. Go to step 10. Go to step 8. 8 Check the media feed lift motor connection. Is the media feed lift motor properly connected? Go to step 9. Replace the connection. Go to “Sensor (pre-feed) removal” 9 Check the media feed lift motor in tray 2 for proper operation. Replace the media feed lift motor for tray 2 with the one from tray 1. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 2 feed mtr. Does the media feed lift motor rotate normally? Install the media feed lift motor for tray 1 as it previously was, and replace the motor for tray 2 with a new motor. Go to “Media feed lift motor removal”. Go to step 10. 10 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 242.01 |
| Description: | Paper jam Check area B, tray 2 Sensor (tray 2 feed-out) on jam (tray 2 feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (pre-feed) media feed unit 2 is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media with new media; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 2? Go to step 2. Replace the media, or change the media size setup. 3 Check the rolls for tray 2. Pull out the tray 2, and check it. Open the printer left lower door assembly, and visually check it. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Does the media touch the sensor (tray 2 feed-out) or the tray 2 media feed unit? Remove the media. Go to step 5. 5 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 2. 5. Touch Media out. Open the printer left lower door assembly and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Go to step 7. Go to step 6. 6 Check the sensor (tray 2 feed-out) connection. Is the sensor (tray 2 feed-out) properly connected? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the connection. 7 Check the sensor (pre-feed), in tray 2, for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 2. 5. Touch Pre-feed. Remove the media tray assembly and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. Go to step 9. Replace the sensor (pre-feed). 8 Check the sensor (pre-feed) connection. Is the sensor (pre-feed) properly connected? Replace the sensor (pre-feed). Replace the connection. 9 Check the MPF/transport drive motor. Perform the MPF/transport drive motor test. Open the ADF left cover assembly. Remove the rear motor cover. Go to “Rear motor cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests. 4. Touch MPF/Transport mtr. Does the MPF/transport motor operate properly? Go to step 11. Go to step 10. 10 Check the MPF/transport drive motor for connection. Is the above motor connected properly? Replace the MPF/ transport drive motor. Go to “MPF/ transport drive motor assembly removal”. Replace the connection. 11 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 242.02 |
| Description: | Paper jam Check area B Sensor (registration) on jam (tray 2 feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 2 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media with new; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 2? Go to step 3. Replace the media, or change the media size setup. 3 Check the roll for tray 2. Remove tray 2, and check it. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position. Open the printer left lower door assembly, and check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. Open the printer left door assembly, and check it. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and check it. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 8. Go to step 7. 7 Check the sensor (registration) connection. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Go to step 10. Go to step 9. 9 Check the sensor (tray 2 feed-out) connection. Is the sensor (tray 2 feed-out) properly connected? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the sensor (tray 2 feed-out). 10 Check the MPF/transport drive motor. Perform the MPF/transport drive motor test. Open the ADF left cover assembly. Remove the rear motor cover. Go to “Rear motor cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests. 4. Touch MPF/Transport mtr. Does the MPF/transport motor operate properly? Go to step 12. Go to step 11. 11 Check the MPF/transport drive motor for connection. Is the above motor connected properly? Replace the MPF/ transport drive motor. Go to “MPF/ transport drive motor assembly removal”. Replace the connection. 12 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 242.03 |
| Display: | 242.03 |
| Description: | While feeding from tray 2, the input sensor does not break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • 500-sheet assembly failure • Paper pick mechanism |
| Remedy: | • Ensure proper media is set for the type of paper used. • Fan media, and stack flat in 500-sheet tray (tray 2). • Properly set media restraints in tray 2. • Check the pick arm rolls (tires) and replace if worn. • Replace the 500-sheet assembly. |
| Error code: | 243.00 |
| Description: | Paper jam Check area tray 3 Sensor (pre-feed) on jam (tray 3 media feed) The sensor (pre-feed) is not turned on within the specified time after the tray 3 feed lift motor is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 3 rolls. Pull out the tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (pre-feed) of the tray 3 media feed unit assembly? Remove the media. Go to step 5. 5 Check the tray 3 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 7. Go to step 6. 6 Check the tray 3 sensor (pre-feed) for proper connection. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)— sensor (pre-feed) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the tray 3 media feed lift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 3 feed mtr. Does the above motor rotate normally? Go to step 11. Go to step 9. 9 Check the tray 3 media feed lift motor for proper connection. Is the above motor connected properly? Go to step 10. Replace the connection. 10 Check the tray 3 media feed lift motor for proper operation. Replace the media feed lift motor for tray 3 with that from tray 4. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 3 feed mtr. Does the above motor rotate normally? Reinstall the media feed lift motor for tray 4 as it previously was, and replace the media feed lift motor for tray 3 with a new one. Go to “2000-sheet dual input (TTM)— media feed lift motor removal”. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 243.01 |
| Description: | Paper jam Check areas C, tray 3 Sensor (tray 3 feed-out) on jam (tray 3 media feed) The sensor (tray 3 feed-out) is not turned on within the specified time after the pre-feed sensor3 is on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 3 rolls. Pull out the tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the tray 3 feed-out sensor or the sensor (pre-feed) of the tray 3 media feed unit assembly? Remove the media. Go to step 5. 5 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 7. Go to step 6. 6 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the tray 3 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 10. Go to step 9. 9 Check the tray 3 sensor (pre-feed) for proper connection. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)— sensor (pre-feed) removal”. Replace the connection. 10 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 11. Problem solved. 11 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 243.02 |
| Description: | Paper jam Check areas A, B Sensor (tray 2 feed-out) on jam (tray 3 media feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 3 feed-out) is turned on |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 3 rolls. Pull out the tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and visually check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 8. Go to step 7. 7 Check the sensor (tray 2 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the connection. 8 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Are connectors P541 and P413 on the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 11. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 243.03 |
| Description: | Paper jam Check area B Sensor (registration) on jam (tray 3 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 3 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 3 rolls. Pull out the tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. 7 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above boards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 243.04 |
| Description: | Paper jam Check area C Sensor (tray 3 feed-out) static jam Media remains on the sensor (tray 3 feed-out). |
| Remedy: | 1 Check the media position. Does the media touch the sensor (tray 3 feed-out)? Open the 2TM/TTM left door assembly, and visually check it. Remove the media. Go to step 2. 2 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 4. Go to step 3. 3 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 4 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 5. Problem solved. 5 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved |
| Error code: | 244.00 |
| Description: | Paper jam Check areas C, tray 4 Sensor (tray 4 feed-out) on jam (tray 4 media feed) The sensor (tray 4 feed-out) is not turned on within the specified time after the sensor (pre-feed) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (pre-feed) of the tray 4 media feed unit assembly or the sensor (tray 4 feedout)? Remove the media. Go to step 5. 5 Check the tray 4 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 7. Go to step 6. 6 Check the tray 4 sensor (pre-feed) for proper connection. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)— sensor (pre-feed) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 10 Remove the tray 4 media transport assembly from the TTM. Go to “2000-sheet dual input (TTM)—tray 4 media transport assembly removal”. Inspect the metal tab on the tray 4 media transport assembly as shown in the graphic below. Is the metal tab on the tray 4 media transport assembly bent? Straighten the metal tab with needle nose pliers, or replace the tray 4 media transport assembly. Go to “2000-sheet dual input (TTM)— tray 4 media transport assembly removal”. Go to step 11. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.01 |
| Description: | Paper jam Check areas C, tray 4 Sensor (tray 3 feed-out) on jam (tray 4 media feed) The sensor (tray 3 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out) or the sensor (tray 4 feed-out)? Remove the media. Go to step 5. 5 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 7. Go to step 6. 6 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Remove the tray 4 media transport assembly from the TTM. Go to “2000-sheet dual input (TTM)—tray 4 media transport assembly removal”. Inspect the metal tab on the tray 4 media transport assembly as shown in the graphic below. Is the metal tab on the tray 4 media transport assembly bent? Straighten the metal tab with needle nose pliers, or replace the tray 4 media transport assembly. Go to “2000-sheet dual input (TTM)— tray 4 media transport assembly removal”. Go to step 11. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.02 |
| Description: | Paper jam Check areas B, C Sensor (tray 2 feed-out) on jam (tray 4 media feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and visually check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 8. Go to step 7. 7 Check the sensor (tray 2 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.03 |
| Description: | Paper jam Check area B Sensor (registration) on jam (tray 4 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position (1). Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position (2). Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. 7 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.04 |
| Description: | Paper jam Check area tray 4 Sensor (pre-feed) on jam (tray 4 media feed) The sensor (pre-feed) is not turned on within the specified time after the tray 4 feed lift motor is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Does the media touch the sensor (pre-feed) of the tray 4 media feed unit assembly? Remove the media. Go to step 5. 5 Check the tray 4 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Pre-feed. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 7. Go to step 6. 6 Check the tray 4 sensor (pre-feed) for proper connection. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)— sensor (pre-feed) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the tray 4 media feed lift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 4 feed mtr. Does the above motor rotate normally? Go to step 11. Go to step 9. 9 Check the tray 4 media feed lift motor for proper connection. Is the above motor connected properly? Go to step 10. Replace the connection. 10 Check the tray 4 media feed lift motor for proper operation. Replace the media feed lift motor for tray 4 with that for tray 3. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 4 feed mtr. Does the above motor rotate normally? Reinstall the media feed lift motor for tray 3 as it previously was, and then replace the media feed lift motor for tray 4 with a new one. Go to “2000-sheet dual input (TTM)— media feed lift motor removal”. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 244.05 |
| Description: | Paper jam Check areas C, tray 4 Sensor (tray 4 feed-out) static jam Media remains on the sensor (tray 4 feed-out). |
| Remedy: | 1 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 2. 2 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 4. Go to step 3. 3 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 4 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 5. Problem solved. 5 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 245.00 |
| Description: | Paper jam Check area K, tray 5 Sensor (tray 5 pre-feed) on jam |
| Remedy: | The sensor (tray 5 pre-feed) is not turned on with in the specified time after the HCF feed lift motor is turned on. |
| Error code: | 245.01 |
| Description: | Paper jam Check area K Sensor (tray 2 feed-out) on jam |
| Remedy: | The sensor (tray 2 feed-out) on the printer is not turned on within the specified time after the HCF feed lift motor is turned on. |
| Error code: | 245.02 |
| Description: | Paper jam Check area B Sensor (registration) on jam |
| Remedy: | The sensor (registration) on the printer is not turned on within the specified time after the HCF feed lift motor is turned on. |
| Error code: | 245.03 |
| Description: | Paper jam Check area K Sensor (tray 5 feed-out) static jam |
| Remedy: | Paper remains on the sensor (tray 5 feed-out). |
| Error code: | 250.00 |
| Description: | Paper jam Check areas A, MPF Sensor (registration) on jam (MPF pick) The sensor (registration) is not turned on within the specified time after the MPF pick solenoid is turned on. |
| Remedy: | 1 Check the media condition. Is the media in the MPF tray, crumpled or damaged? Replace the media with new; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for MPF tray? Go to step 3. Replace the media, or change the media size setup. 3 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 4. 4 Check the MPF media side guides for proper operation. Do the MPF media side guides operate smoothly? Go to step 5. Adjust the MPF media side guides correctly. 5 Check the MPF for proper installation. Remove the MPF feed unit assembly, and reinstall it. Perform a print test. Does an error occur during print test? Go to step 6. Problem solved. 6 Check the roll. Remove the MPF pick unit assembly. Is the MPF feed roll assembly free of excess wear and contamination? Go to step 7. Clean or replace the MPF feed roll assembly. Go to “MPF feed unit assembly removal”. 7 Check the roll. Remove the MPF feed unit assembly. Is the MPF feed roll assembly free of excess wear and contamination? Go to step 8. Clean or replace the MPF feed roll assembly. Go to “MPF feed unit assembly removal”. 8 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and check it. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 10. Go to step 9. 9 Check the sensor (registration) connection. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 10 Check the MPF pick solenoid for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch MPF pick solenoid. Does the MPF pick solenoid make an audible clicking sound when activated? Go to step 12. Go to step 11. 11 Check the MPF pick solenoid connection. Is the MPF pick solenoid properly connected? Replace the MPF pick solenoid. Go to “MPF pick solenoid / pick lever removal”. Replace the connection. 12 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 290.00 |
| Description: | Scanner jam Remove all originals from the scanner. Switch (sheet through) static jam The system detected that the sensor (sheet through) is on. |
| Remedy: | 1 Check the sensor (sheet through). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.01 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (sheet through) on jam After the first feed operation started, the feed drive motor turned on (CW)) in Duplex mode, the sensor (sheet through) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the pick roll position motor assembly. Perform the pick roll position motor test. Open ADF left cover assembly. Override the switch (ADF left cover interlock). 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Pick roll position mtr. Does the pick roll position motor assembly raise and lower properly? Go to step 6. Go to step 5. 5 Check the pick roll position motor assembly connection. Is the above motor connected properly? Replace the pick roll position motor assembly. Go to “Pick roll position motor assembly removal”. Replace the connection. 6 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 8. Go to step 7. 7 Check the feed drive motor connection. Is the above motor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 8 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 10. Go to step 9. 9 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 10 Check the feed drive motor connection. Is the above motor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 11. 12 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.02 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) on jam ADF simplex side 1 After the Pre Feed operation started for the first sheet, the feed drive motor turned on (CW)) in Duplex or Simplex mode, the sensor (ADF preregistration) did not turn on within the specified time. After the Pre Feed operation started for the second sheet, the feed drive motor turned on (CW)) in Duplex mode, the sensor (ADF pre-registration) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Open the ADF left cover assembly and inspect the document set actuator as shown in the graphic below. Is the document set actuator flag flat as shown in the graphic below? Replace the document set actuator. Note: To receive the new rounded flag actuator, order 40X2283. Go to “Document set actuator removal”. If problem remains, go to step 3. 3 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 4. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 4 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 5. Remove all contaminates from the media path. 5 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 7 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 9. Go to step 8. 8 Check the feed drive motor for connection. Is the above motor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 10. 10 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.03 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) off jam After the sensor (sheet through) turned off in simplex mode, the sensor (ADF pre-registration) did not turn off within the specified time. After the ADF registration motor turned on in duplex mode, the sensor (ADF pre-registration) did not turn off within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 6 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 8 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 10. Go to step 9. 9 Check the feed drive motor for connection. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 10 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 12. Go to step 11. 11 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 12 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 13. 13 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.10 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) static jam The system detected that the sensor (ADF preregistration) is on. |
| Remedy: | 1 Check the sensor (ADF pre-registration). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF pre-registration). Go to “Sensor (ADF preregistration)”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.11 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF registration) on jam ADF simplex side 1 After pre-registration started, the feed drive motor turned on (CCW)), the sensor (ADF registration) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 6 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Go to step 7. 7 Check the feed drive motor for connection. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 8 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 9. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.12 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF registration) on jam side 2 After the sensor (ADF pre-registration) turned on at Invert, the sensor (ADF registration) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the inverter gate condition. Is the inverter gate free of damage and warpage; and does it move smoothly? Go to step 5. Replace the inverter gate. Go to “Inverter gate removal”. 5 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 7 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 9. Go to step 8. 8 Check the feed drive motor for connection. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 9 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 11. Go to step 10. 10 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 12. 12 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.13 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF registration) off jam After the sensor (ADF pre-registration) turned off during the Read operation, the sensor (ADF registration) did not turn off within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Remove the registration pad cover, and clean the black registration pad shown in the diagram below. 1. Raise the ADF to the full upright position. 2. Remove the two screws securing the registration pad cover. 3. Remove the registration pad cover. 4. Clean or replace the black registration pad of excess paper dust. 5. Reinstall the registration pad cover. Place several undamaged documents in the ADF, and perform an ADF test. Does the problem remain? Go to step 3. Problem solved. 3 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 4. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 4 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 5. Remove all contaminates from the media path. 5 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 7 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 9. Go to step 8. 8 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 10. 10 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.14 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) on jam (Inverting) After the sensor (ADF registration) turned on during the Invert operation, the sensor (ADF inverter) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (ADF inverter) for operation. Perform the sensor (ADF inverter) test. Open the ADF left cover assembly. Remove the ADF separation roll guide assembly. Go to “ADF separation roll guide assembly”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF inverter. Insert a sheet of paper into the ADF paper path entrance. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to FIP2.9. 5 Check the sensor (ADF inverter) for connection. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “Sensor (ADF inverter)”. Replace the connection. 6 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 8. Go to step 7. 7 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 8 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 10. Go to step 9. 9 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 10 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 11. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.15 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF registration) off jam (inverting) After the sensor (ADF pre-registration) turned off at Invert, the sensor (ADF registration) did not turn off within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/ pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 6 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 8 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 10. Go to step 9. 9 Check the feed drive motor for connection. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 10 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 12. Go to step 11. 11 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 12 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 14. Go to step 13. 13 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 14 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 15. 15 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.21 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF width APS 1) static jam The system detected that the sensor (ADF width APS 1) is on. |
| Remedy: | 1 Check the sensor (ADF width APS 1). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.22 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF width APS 2) static jam The system detected that the sensor (ADF width APS 2) is on. |
| Remedy: | 1 Check the sensor (ADF width APS 2). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 290.23 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF width APS 3) static jam The system detected that the sensor (ADF width APS 3) is on. |
| Remedy: | 1 Check the sensor (ADF width APS 3). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 291.00 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF registration) static jam The system detected that the sensor (ADF registration) is on. |
| Remedy: | 1 Check the sensor (ADF registration). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 291.01 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) off jam (Inverting) After the sensor (ADF registration) turned off during the Invert operation of the last document, the sensor (ADF inverter) did not turn off within the specified time. After the ADF registration motor turned on (CCW) during Invert operation, the sensor (ADF inverter) did not turn off within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (ADF inverter) for operation. Perform the sensor (ADF inverter) test. Open the ADF left cover assembly. Remove the ADF separation roll guide assembly. Go to “ADF separation roll guide assembly”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF inverter. Insert a sheet of paper into the ADF paper path entrance. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF inverter) for connection. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “Sensor (ADF inverter)”. Replace the connection. 6 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 8. Go to step 7. 7 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 8 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 9. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 291.02 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) on jam 2 After the Read Speed Control operation started, the ADF registration motor turned on (CCW)), the sensor (ADF inverter) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document, and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (ADF inverter) for operation. Perform the sensor (ADF inverter) test. Open the ADF left cover assembly. Remove the ADF separation roll guide assembly. Go to “ADF separation roll guide assembly”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF inverter. Insert a sheet of paper into the ADF paper path entrance. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF inverter) for connection. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “Sensor (ADF inverter)”. Replace the connection. 6 Check the inverter gate condition. Is the inverter gate free of damage and warpage; and does it move smoothly? Go to step 7. Replace the inverter gate. Go to “Inverter gate removal”. 7 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 9. Go to step 8. 8 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 10. 10 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 291.03 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) off jam After the sensor (ADF registration) turned off during the Read operation of the last document, the sensor (ADF inverter) did not turn off within the specified time. (Simplex mode) After the ADF registration motor turned on (CCW) during the Read operation, the sensor (ADF inverter) did not turn off within the specified time. (Simplex mode) After the sensor (ADF registration) turned off during the Read operation, the sensor (ADF inverter) did not turn off within the specified time. (Duplex mode) |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (ADF inverter) for operation. Perform the sensor (ADF inverter) test. Open the ADF left cover assembly. Remove the ADF separation roll guide assembly. Go to “ADF separation roll guide assembly”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF inverter. Insert a sheet of paper into the ADF paper path entrance. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF inverter) for connection. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “Sensor (ADF inverter)”. Replace the connection. 6 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF registration. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Go to “Sensor (ADF registration)”. Replace the connection. 8 Check the inverter gate condition. Is the inverter gate free of damage and warpage; and does it move smoothly? Go to step 9. Replace the inverter gate. Go to “Inverter gate removal”. 9 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 11. Go to step 10. 10 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 11 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 13. Go to step 12. 12 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 13 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 14. 14 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 294.00 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) static jam The system detected that the sensor (ADF inverter) is on. |
| Remedy: | 1 Check the sensor (ADF inverter). Is the feed media path free of media or media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (ADF inverter) for operation. Perform the sensor (ADF inverter) test. Open the ADF left cover assembly. Remove the ADF separation roll guide assembly. Go to “ADF separation roll guide assembly”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF inverter. Insert a sheet of paper into the ADF paper path entrance. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (ADF inverter) for connection. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “Sensor (ADF inverter)”. Replace the connection. 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 5. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the inverter gate condition. Is the inverter gate free of damage and warpage; and does it move smoothly? Go to step 5. Replace the inverter gate. Go to “Inverter gate removal”. 5 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF pre-registration) for connection. Is the above se7 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 9. Go to step 8. 87 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 9 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 11. Go to step 10. 10 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 12. 12 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.nsor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. |
| Error code: | 294.01 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) on jam side 2 After the Invert operation started, the ADF registration motor turned on (CW)) at Invert, the sensor (ADF pre-registration) did not turn on within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the inverter gate condition. Is the inverter gate free of damage and warpage; and does it move smoothly? Go to step 5. Replace the inverter gate. Go to “Inverter gate removal”. 5 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 7 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 9. Go to step 8. 87 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 9 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 11. Go to step 10. 10 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 12. 12 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 294.02 |
| Description: | Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) off jam on inverting After the ADF registration motor turned on at Invert, the sensor (ADF pre-registration) did not turn off within the specified time. |
| Remedy: | 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 6 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 8 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 10. Go to step 9. 9 Check the feed drive motor for connection. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 10 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 12. Go to step 11. 11 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 12 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 14. Go to step 13. 13 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 14 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 15. 15 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 295.00 |
| Description: | Scanner jam Remove all originals from the scanner. Size mismatch Jam (Mix-size) In Mixed Size Originals, it was detected that the Fast Scan Direction size was different from the width of the document guide. |
| Remedy: | 1 Check the document tray media guide position. Are the document tray media guides set correctly? Go to step 2. Adjust the document tray media guides to the proper position. 2 Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 2. Go to step 3. 3 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 4 Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF width APS 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2)”. Replace the connection. 6 Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF width APS 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3)”. Replace the connection. 8 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 9. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 295.01 |
| Description: | Imagepipe Error—Page gap is too small. |
| Remedy: | Step 1 Check if multiple scan documents feed into the ADF. Do multiple scan documents feed into the ADF? Go to step 5. Go to step 2. Step 2 Check the ADF separator pad and roller for dirt. Are the separator pad and roller clean? Go to step 4. Go to step 3. Step 3 Using a lint-free cloth and isopropyl alcohol, clean the separator pad and roller. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the separator pad and roller. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check if the scan document that fed into the ADF is skewed. Is the scan document skewed? Go to step 6. Go to step 7. Step 6 Set the ADF tray guides correctly. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check if the ADF top cover is completely closed. Is the ADF top cover completely closed? Go to step 9. Go to step 8. Step 8 Close the ADF top cover completely. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check if the scan document has a wrinkled or torn leading edge. Does the scan document have a wrinkled or torn leading edge? Go to step 10. Go to step 11. Step 10 Replace the scan document, and then resend the scan job. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests b Select ADF pick and ADF transport. Do the motors run? Go to step 13. Go to step 12. Step 12 Reseat the ADF cable on the JADF1 connector on the controller board. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media present). Does the sensor status change while toggling the sensor? Go to step 16. Go to step 14. Step 14 Check if the actuator is dirty or stuck. Is the actuator dirty or stuck? Go to step 15. Go to step 16. Step 15 Clean the actuator. Does the problem remain? Go to step 16. The problem is solved. Step 16 Reseat the ADF cable on the JADF1 connector on the controller board. Does the problem remain? Go to step 17. The problem is solved. Step 17 Replace the ADF. See “ADF removal”. Does the problem remain? Go to step 18. The problem is solved. Step 18 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved. |
| Error code: | 295.02 |
| Description: | Scanner jam Remove all originals from the scanner. Invalid Combine Size Jam An invalid document size combination was detected. |
| Remedy: | 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the document tray media guide position. Are the document tray media guides set correctly? Go to step 3. Adjust the document tray media guides to the proper position. 3 Check the connection of each ADF controller card assembly connector. Is each connector of ADF controller card assembly connected properly? Go to step 4. Connect each connector of ADF controller card assembly properly. 4 Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 6 Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF width APS 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2)”. Replace the connection. 8 Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 10. Go to step 9. 9 Check the sensor (ADF width APS 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3)”. Replace the connection. 10 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Problem solved. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 295.03 |
| Description: | Scanner jam Remove all originals from the scanner. Too Short Size Jam The system detected a document with a length shorter than 115mm in the Slow Scan Direction. |
| Remedy: | 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 4 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 6 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 7. 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 295.04 |
| Description: | Scanner jam Remove all originals from the scanner. Too Long Size Jam The system detected a document with the following length in the Slow Scan Direction: • Simplex mode: 672.4mm or longer • Duplex mode: 480.1mm or longer |
| Remedy: | 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 4 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 6 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 7. 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 298.01 |
| Description: | Scanner power cable missing or unplugged The scanner is not receiving input power. |
| Remedy: | 1 Check the scanner interface cable assembly for damage. Is the above component’s connecting pins free from damage? Go to step 2. Replace the scanner interface cable assembly. 2 Check the scanner interface cable assembly for proper connection. Is the above component properly connected? Go to step 3. Replace the connections. 3 Check the scanner main power connection under the scanner top rear cover. Is the above component properly connected? Go to step 4. Replace the connections. 4 Check the scanner main power connection. Is the above component properly connected? Go to step 5. Replace the connections. 5 Check the multiple connections on the scanner controller card assembly. Are all the connections on the above component properly connected? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Replace the connections. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 32 |
| Description: | Changes in parameter settings did not take effect |
| Causes: | Parameters are set incorrectly. A command turned off the ability to change the parameter. A command changed the parameter back to the previous setting. If the problem continues, there may be a problem with the main logic board. |
| Remedy: | 1. Set parameters and save permanently. 2. Turn the printer off (O) and then on (I). Refer to the ZPL Programming Guide. Refer to the ZPL Programming Guide. Replace the main logic board. |
| Error code: | 34 |
| Description: | Non-continuous labels are being treated as continuous labels. |
| Causes: | The printer was not calibrated for the media being used. The printer is configured for continuous media. |
| Remedy: | Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 90. Set the media type to noncontinuous media. See Set Media Type on page 81. |
| Error code: | 80 |
| Display: | ERROR 80 FORMAT |
| Description: | Engine Logic Board Failure, Code 80 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete Replace the engine control board or the image processor board. |
| Error code: | 84 |
| Display: | h`******** |
| Description: | Controller to Engine Logic Board Time Failure, Code 84 |
| Remedy: | 1. Cycle power to the printer to clear the error. 2. Did this clear the error? Complete. Replace the engine control board. |
| Error code: | 841.00 |
| Description: | Service scanner failure Image pipeline ASIC failure The image pipeline for processing the data that comes from the scanner, prior to being printed, has failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, then go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP PCBA removal”. Problem resolved 3 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, then go to step 2. |
| Error code: | 842.00 |
| Description: | Service scanner failure Scanner communication failure Controller detected a communication failure. Communication timeout. |
| Remedy: | 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller PCBA. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 4. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP PCBA. Go to “RIP PCBA removal”. Problem resolved |
| Error code: | 842.01 |
| Description: | Service scanner failure Scanner communication failure Controller detected a communication failure packet timeout. |
| Remedy: | 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller PCBA. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 4. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP PCBA. Go to “RIP PCBA removal”. Problem resolved |
| Error code: | 842.02 |
| Description: | Service scanner failure Scanner communication failure Controller detected a communication failure. Invalid message checksum. |
| Remedy: | 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller PCBA. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 4. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP PCBA. Go to “RIP PCBA removal”. Problem resolved |
| Error code: | 842.03 |
| Description: | Service scanner failure Scanner communication failure Controller detected a communication failure. Invalid message parameter(s). |
| Remedy: | 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller PCBA. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 4. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP PCBA removal”. Problem resolved |
| Error code: | 842.04 |
| Description: | Service scanner failure Scanner communication failure Controller detected a communication failure. Invalid message command. |
| Remedy: | 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller PCBA. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 4. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP PCBA. Go to “RIP PCBA removal”. Problem resolved |
| Error code: | 842.10 |
| Description: | failure Scanner unit assembly - ADF communication failure Communication failure occurred between the scanner controller card assembly and the ADF controller card assembly. |
| Remedy: | 1 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Go to step 2. Replace all connections. 2 Check all connections of the ADF controller PCBA. Are the connections of the ADF controller card assembly connected properly? Go to step 3. Replace all connections. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 842.11 |
| Description: | Service scanner failure Scanner communication failure (by scanner) Communication failure occurred between the scanner controller card assembly and the RIP card assembly. |
| Remedy: | 1 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Go to step 2. Replace all connections. 2 Check all connections of the ADF controller PCBA. Are the connections of the ADF controller card assembly connected properly? Go to step 3. Replace all connections. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 842.12 |
| Description: | Service scanner failure Scanner unit assembly communication failure Communication failure occurred between the scanner controller card assembly and the RIP card assembly. |
| Remedy: | 1 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Go to step 2. Replace all connections. 2 Check all connections of the ADF controller PCBA. Are the connections of the ADF controller card assembly connected properly? Go to step 3. Replace all connections. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 843.00 |
| Description: | The flatbed scanner carriage home position is not detected by the sensor (flatbed scanner home position). |
| Remedy: | Step 1 Check the ADF to flatbed scanner connection for proper connectivity. Is the above connection properly connected? Go to step 2. Replace the connection. Step 2 Check the sensor (flatbed scanner home position) for damage or detachment. Is the above sensor properly attached or free from damage? Go to step 3. Reattach or replace the sensor (flatbed scanner home position). Step 3 Check the sensor (flatbed scanner home position) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d See the line item “sensor (flatbed scanner home position).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (flatbed scanner home position) for proper connection. Is the above component properly connected? Reattach or replace the sensor (flatbed scanner home position). Replace the connection. Step 5 Check the flatbed scanner drive motor for proper operation. a Enter the Diagnostics Menu. b Touch MOTOR TESTS. c Touch flatbed drive motor. d Perform test. Does the motor operate properly? Go to step 7. Go to step 6. Step 6 Check the flatbed scanner motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Replace the connection. Step 7 Place an undamaged document on the flatbed scanner and perform a scanner test. Does the problem remain? Replace the flatbed scanner controller board. See “Flatbed scanner PCBA removal”. Problem resolved. Step 8 Place an undamaged document on the flatbed scanner and perform a scanner test. Does the problem remain? Replace the ADF controller board. See “ADF controller card removal”. Problem resolved. |
| Error code: | 843.01 |
| Description: | scanner failure Scanner carriage over run failure The scanner carriage has over run. |
| Remedy: | 1 Check the connections of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Problem solved. |
| Error code: | 843.10 |
| Description: | Service scanner failure ADF RAM test failure The ADF controller card assembly RAM has failed in the read/write operation. |
| Remedy: | 1 Check the connection between the ADF controller PCBA and the scanner controller PCBA. Are the ADF controller card assembly and the scanner controller card assembly connected properly? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Connect the ADF controller card assembly and the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 3. |
| Error code: | 843.11 |
| Description: | failure ADF EEPROM failure The ADF-EEPROM failed during the read/ write operation. |
| Remedy: | 1 Check the connection of each ADF controller card assembly connector. Is each connector of ADF controller card assembly connected properly? Go to step 2. Connect each connector of ADF controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Problem resolved |
| Error code: | 843.12 |
| Description: | Service scanner failure ADF pick roll position lift up failure After the pick roll position motor assembly started reverse rotation, the sensor (pick roll position HP) did not turn on within the specified time. After the pick roll position motor assembly started normal rotation, the sensor (pick roll position HP) did not turn off within the specified time. |
| Remedy: | 1 Check the feed/pick roll assembly. Remove the left cover media guide. Does The feed/pick roll assembly moves smoothly up/down when the gears are manually rotated? Go to step 2. Replace the feed/ pick roll assembly. 2 Check the sensor (pick roll position HP) for operation. Perform the sensor (pick roll position HP) test. Open the ADF left cover assembly. Remove the ADF left cover media guide. Go to “ADF left cover media guide removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Pick roll position HP. Manually rotate the gears of the pick roll position motor assembly to raise and lower the pick roll. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (pick roll position HP) for connection. Is the above sensor connected properly? Replace the sensor (pick roll position HP). Go to “Sensor (pick roll position HP) removal”. Replace the connection. 4 Check the pick roll position motor assembly. Perform the pick roll position motor test. Open ADF left cover assembly. Override the switch (ADF left cover interlock). 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Pick roll position mtr. Does the pick roll position motor assembly raise and lower properly? Go to step 6. Go to step 5. 5 Check the pick roll position motor assembly for connection. Is the above motor connected properly? Replace the pick roll position motor assembly. Go to “Pick roll position motor assembly removal”. Replace the connection. 6 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 7. |
| Error code: | 843.20 |
| Description: | Service scanner failure Scanner unit assembly connection failure There is an open circuit in the scanner interface cable assembly between the scanner controller card assembly and the RIP card assembly. |
| Remedy: | 1 Check the connection of each ADF controller card assembly connector. Is each connector of ADF controller card assembly connected properly? Go to step 2. Connect each connector of ADF controller card assembly properly. 2 Check the connection of each RIP card assembly connector. Are the connectors of the RIP card assembly connected properly? Go to step 3. Connect each connector of the RIP card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Problem resolved |
| Error code: | 843.21 |
| Description: | Service scanner failure Scanner unit assembly EEPROM failure The scanner unit assembly EEPROM failed during the read/write operation. |
| Remedy: | 1 Check the connections of the scanner controller card assembly connector Is each connector of scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller PCBA. Go to “ADF controller PCBA removal”. Problem resolved |
| Error code: | 843.22 |
| Description: | Service scanner failure Scanner unit assembly EEPROM sub system failure The scanner unit assembly EEPROM failed during the read/write operation |
| Remedy: | 1 Check the connection of each scanner controller card assembly connector. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 843.23 |
| Description: | Service scanner failure Scanner cooling fan failure The scanner cooling fan has failed. |
| Remedy: | 1 Check the scanner cooling fan operation. Perform the scanner cooling fan test. Remove the rear upper cover. Go to “Rear upper cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Scanner cooling fan. Does the scanner cooling fan speed increase when the test is performed? Go to step 2. Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. 2 Check the scanner cooling fan for connection. Is the above fan connected properly? Replace the scanner cooling fan. Go to “Scanner cooling fan removal”. Replace the connection. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Problem solved. |
| Error code: | 843.24 |
| Description: | Service scanner failure Image processing failure An failure occurred in the imageprocessing system. |
| Remedy: | 1 Check the connections of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Check the software version for the scanner controller card assembly. Is the version of the software of the scanner controller card assembly correct? Go to step 3. Upgrade the software of the scanner controller card assembly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 843.25 |
| Description: | Service scanner failure Scanner controller card assembly failure 1 An internal processing failure occurred in the scanner controller card assembly. |
| Remedy: | 1 Check the connection of each scanner controller card assembly connector. Is each connector of scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 843.26 |
| Description: | Service scanner failure Scanner controller card assembly failure 2 An internal processing failure occurred in the scanner controller card assembly |
| Remedy: | 1 Check the connection of each scanner controller card assembly connector. Is each connector of scanner controller card assembly connected properly? Go to step 2. Connect each connector of scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 844.00 |
| Description: | Service scanner failure Exposure lamp failure A failure has occurred with the exposure lamp. |
| Remedy: | 1 Check the exposure lamp for connection. Is the above component connected properly? Replace the exposure lamp. Go to “LED exposure bar removal”. Replace the connection. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 844.01 |
| Description: | Rear scan module output level error |
| Remedy: | 1 Check the large platen glass. Is the large platen glass installed properly? Go to step 2. Remove and clean the large platen glass. Go to “Large platen glass removal”. Reinstall the large platen glass properly. Go to step 3. 2 Remove the large platen glass. Check the bottom of the large platen glass in the vicinity the white reference strip for contamination. Is the vicinity of white reference strip contaminated? Clean the bottom of the large platen glass in the vicinity of the white reference strip. Reinstall the large platen glass properly. Go to step 3. Go to step 4. 3 Perform a POR. Does the error remain? Go to step 4. Problem resolved 4 Check the exposure lamp for connection. Is the above component connected properly? Replace the exposure lamp. Go to “LED exposure bar removal”. Replace the connection. 5 Perform a POR. Does the error continue when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem resolved |
| Error code: | 845.00 |
| Description: | Service Image Processing Unit |
| Causes: | This error code indicates a failure of the image processing ASIC. |
| Remedy: | Replace the scanner control card (SCC). 1 Scanner control card Replace the scanner control card. See “Scanner control card removal”. |
| Error code: | 845.01 |
| Description: | Rear scan module cable failure or SCC card failure |
| Remedy: | 1 Check the exposure lamp for connection. Is the above component connected properly? Replace the exposure lamp. Go to “LED exposure bar removal”. Replace the connection. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem solved. |
| Error code: | 845.02 |
| Description: | Cable / SCC Failure |
| Remedy: | 1 Check the connection of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Problem solved. |
| Error code: | 846.00 |
| Description: | Flatbed fan has failed. |
| Remedy: | 1 Remove the scanner rear cover. See “Scanner rear cover removal”. Check the cable for proper connection. Is the cable connected properly? Replace the flatbed fan. See “Flatbed scanner cooling fan removal”. Reseat the cable. |
| Error code: | 846.01 |
| Description: | Rear calibration strip unusable |
| Remedy: | 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller PCBA removal”. Problem solved. |
| Error code: | 846.10 |
| Description: | Service scanner failure Sensor (ADF scan width [x]) failure The combinations of outputs from the sensor (ADF scan width 1), sensor (ADF scan width 2) and sensor (ADF scan width 3) are abnormal. |
| Remedy: | 1 Check the sensor (ADF scan width 1) for operation. Perform the sensor (ADF scan width 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER TESTS. 4. Touch Sensor(ADF scan width 1). Operate the actuator of the sensor (ADF scan width 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 3. Go to step 2. 2 Check the sensor (ADF scan width 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF scan width 1). Go to “Sensor (ADF scan width 1) removal”. Replace the connection. 3 Check the sensor (ADF scan width 2) for operation. Perform the sensor (ADF scan width 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER TESTS. 4. Touch Sensor(ADF scan width 2). Operate the actuator of the sensor (ADF scan width 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to step 4. 4 Check the sensor (ADF scan width 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF scan width 2). Go to “Sensor (ADF scan width 2) removal”. Replace the connection. 5 Check the sensor (ADF scan width 3) for operation. Perform the sensor (ADF scan width 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER TESTS. 4. Touch Sensor(ADF scan width 3). Operate the actuator of the sensor (ADF scan width 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF scan width 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF scan width 3). Go to “Sensor (ADF scan width 3) removal”. Replace the connection. 7 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller PCBA removal”. Go to step 8. |
| Error code: | 846.12 |
| Description: | Service scanner failure Scanner unit assembly software logic failure A software failure was detected by the scanner controller card assembly. |
| Remedy: | 1 Check the software version for the scanner controller card assembly. Is the version of the software of the scanner controller card assembly correct? Go to step 2. Upgrade the software of the scanner controller card assembly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller PCBA removal”. Problem solved. |
| Error code: | 846.13 |
| Description: | Service scanner error Switch (platen interlock) open The system detected that the switch (platen interlock) is open. |
| Remedy: | 1 Check the ADF for opening and closing. Does the ADF lay completely flush on the scanner unit when it is in its closed position? Go to step 2. Inspect and adjust the ADF left hinge and right hinge as required. 2 Check the sensor (ADF angle) for proper installation. Is the sensor (FB angle) installed correctly? Go to step 3. Reinstall the sensor (ADF angle). 3 Check the sensor (ADF angle) for operation. Perform the sensor (ADF angle) test. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER. 4. Touch Sensor (ADF angle). Open and close the ADF unit assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to step 4. 4 Check the sensor (ADF angle) for connection. Is the above sensor connected properly? Replace the sensor (ADF angle). Go to “Sensor (ADF angle) removal”. Replace the connection. 5 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the scanner controller card assembly. Go to “Scanner controller PCBA removal”. Go to step 6. |
| Error code: | 849.00 |
| Description: | Machine has an installed modem but ConfigID indicates that it should not. |
| Remedy: | Remove the modem. |
| Error code: | 88 |
| Display: | Paper Jam |
| Description: | Lower Tray Communication Failure, Code 88 |
| Causes: | • Engine Control Interface Board • Tray module board • Engine Control board |
| Remedy: | 1 Is J668-1 on the tray module board +5 VDC? Go to step 2. Use the wirenets to troubleshoot and repair the open wire. 2 Is J668-3 on the tray module board +24 VDC? Go to step 3. Use the wirenets to troubleshoot and repair the open wire. 3 1. Check the following connectors for continuity: • P669-1 to J534A-15 • P669-2 to J534A-14 • P669-3 to J534A-13 • P669-4 to J534A-12 • P669-5 to J534A-11 • P669-6 to J534A-10 2. Do all checks indicate continuity? Replace in the following order: • engine control interface board • tray module board • engine control board Check and repair broken wires or bad connectors. |
| Error code: | 900.XX |
| Display: | 900.XX Service RIP software |
| Description: | Service RIP software RIP card assembly software failure A failure has occurred in the RIP card assembly software. |
| Causes: | A failure has occurred in the RIP card assembly software |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Go to step 3. Problem solved. 3 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 903.00 |
| Display: | 903.00 Service engine error |
| Description: | Service motor error K developer/transport drive motor error K developer/transport drive motor error does not rotate at the specified speed. |
| Causes: | Read/write of RAM on the printer engine card assembly failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Check the K developer/transport drive motor assembly for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests 4. Touch K developer/transport drive motor Does the above component operate properly? Go to step 4. Go to step 3. 3 Check the K developer/transport drive motor assembly for proper connection. Is the above component properly connected? Replace the K developer/ transport drive motor assembly. Go to “K developer / transport drive motor assembly removal”. Replace the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved. |
| Error code: | 904.00 |
| Display: | 904.00 Service engine error |
| Description: | Service transfer belt Sensor (transfer belt HP) late error The sensor (transfer belt HP) does not detect the transfer belt home position in the specified time or the transfer belt is damaged or torn in half. If this error has occurred more than three times, it must be reset inside diagnostic mode before troubleshooting can begin or the machine can operate. |
| Causes: | A data error of NVM on the printer engine card assembly occurred. |
| Remedy: | 1 Reset the transfer belt HP failure lock out condition. 1. Enter the Diagnostics Menu. 2. Touch Trans belt fail HP. 3. Touch Trans belt fail HP. Does the transfer belt appear damaged or torn in half? Go to step 3. Go to step 2. 2 Perform a POR. Does the error occur when the power is turned off/on? Go to step 3. Perform several print tests. If the problem remains, go to step 3. 3 Replace the transfer belt unit assembly. To to “Transfer belt unit assembly removal”. Does the error remain? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved. |
| Error code: | 905.00 |
| Display: | 905.00 Service engine error |
| Description: | Service engine error NVM read/write cannot be executed error Engine NVM read/write has failed. |
| Causes: | Read/write of the NVM on the printer engine card assembly failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the printer engine card assembly. Go to “Upper printer engine card assembly removal”. Go to step 3. Problem solved. 3 Perform a POR. Does the error occur when the power is turned off/on? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 906.00 |
| Display: | 906.00 Service engine error |
| Description: | Service engine error CPU power to access NVM failure An internal process for data write of the NMVM on the printer engine card assembly failed. |
| Causes: | An internal process for data write of the NMVM on the printer engine card assembly failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Go to step 3. Problem solved. 3 Perform a print test. Does the error still occur? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 907.00 |
| Display: | 907.00 Service engine error |
| Description: | Printhead error Printhead polygon mirror motor error The printhead polygon mirror motor has failed or does not rotate at the specified speed. |
| Causes: | The RFID control circuit failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Go to step 3. Problem solved. 3 Perform a POR. Does the error occur when the power is turned off/on? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 908.00 |
| Display: | 908.00 Service engine error |
| Description: | Service engine error Waste toner full error After the sensor (waste toner full) turned on, the pixel count exceed the specified value. |
| Causes: | An incorrect NVM data is saved on the PPM. |
| Remedy: | 1 Reinstall the waste toner cartridge. Does the error remain? Replace the waste toner cartridge. Go to step 2. Problem solved. 2 Check the sensor (waste toner full) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Devices. 4. Touch Waste toner cartridge full. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. 3 Check the sensor (waste toner full) for proper connection. Is the above component properly connected? Replace the sensor (waste toner full). Replace the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved. |
| Error code: | 909.00 |
| Description: | Service zero cross Zero cross failure The zero cross engine has failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 910.00 |
| Display: | 910.00 Service motor error |
| Description: | Pick arm motor stalled failure The pick arm motor has stalled or become obstructed. |
| Causes: | Due to the malfunction in the control system of the printer engine card assembly, the transport motor does not stop when media is not transported. |
| Remedy: | 1. Check all the connections on the pick arm assembly. 2. Check all the connections on the system card assembly. 3. Replace the pick arm assembly if problem remains. |
| Error code: | 911.00 |
| Display: | 911.00 Service motor error |
| Description: | Pick arm motor overrun failure The pick arm motor encoder continues to detect pulse after the motor stops. |
| Causes: | The transport motor does not rotate at the specified speed. |
| Remedy: | 1. Check all the connections on the pick arm assembly. 2. Check all the connections on the system card assembly. 3. Replace the pick arm assembly if problem remains. |
| Error code: | 912.00 |
| Display: | 912.00 Service motor error |
| Description: | Pick arm motor underspeed failure The pick arm motor does not rotate at the specified speed. |
| Causes: | The PC cartridge motor does not rotate at the specified speed. |
| Remedy: | 1. Check all the connections on the pick arm assembly. 2. Check all the connections on the system card assembly. 3. Replace the pick arm assembly if problem remains. |
| Error code: | 913.00 |
| Display: | 913.00 Service motor error |
| Description: | Pick arm motor overspeed failure The pick arm motor does not rotate at the specified speed. |
| Causes: | Rotation speed of the printhead motor is less than the specified value even when the specified time is passed after the motor starts rotating. Light intensity of the LD1 is less than the specified value. |
| Remedy: | 1. Check all the connections on the pick arm assembly. 2. Check all the connections on the system card assembly. 3. Replace the pick arm assembly if problem remains. |
| Error code: | 914.00 |
| Display: | 914.00 Service motor error |
| Description: | DC pick motor error |
| Causes: | The toner concentration in the PC cartridge does not increase when the toner add motor is turned on for more than the specified time. |
| Remedy: | 1. Check all the connections on the pick arm assembly. 2. Check all the connections on the system card assembly. 3. Replace the pick arm assembly if problem remains. |
| Error code: | 915.00 |
| Display: | 915.00 Service fan error |
| Description: | Redrive motor encoder not detected failure The redrive motor encoder detection is lost during normal operation |
| Causes: | The fuser cooling fan has failed. |
| Remedy: | 1. Check all the connections on the duplex drive motor assembly. 2. Check all the connections on the system card assembly. 3. Replace the duplex drive motor assembly if problem remains. |
| Error code: | 916.00 |
| Display: | 916.00 Service fan error |
| Description: | Internal duplex drive motor encoder not detected failure The duplex drive motor encoder detection is lost during normal operation |
| Causes: | The PC cartridge cooling fan has failed. |
| Remedy: | 1. Check all the connections on the duplex drive motor assembly. 2. Check all the connections on the system card assembly. 3. Replace the duplex drive motor assembly if problem remains. |
| Error code: | 917.00 |
| Description: | Service fan error LVPS cooling fan failure The LVPS cooling fan has failed. |
| Remedy: | 1 Check the LVPS cooling fan for proper installation. Is the LVPS cooling fan installed properly? Go to step 2. Install the LVPS cooling fan properly. 2 Visually check the LVPS cooling fan for rotation. Is the LVPS cooling fan visually rotating? Go to step 3. Go to step 4. 3 Check the LVPS cooling fan connection. Is the LVPS cooling fan connected properly? Replace the LVPS cooling fan. Go to “LVPS cooling fan removal”. Replace the connection. 4 Perform a print test. Does the error remains? Replace the LVPS card assembly. Go to “LVPS card assembly removal”. Problem solved. |
| Error code: | 918.00 |
| Display: | 918.00 Service std. bin 1 error |
| Description: | Service std. bin 1 error Standard media exit shift error An internal processing error occurred in the upper printer engine card assembly. |
| Causes: | The sensor (exit 1 media shift HP) is not turned on within the specified period after the exit 1 media shift motor is turned on. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. |
| Error code: | 919.00 |
| Display: | 919.00 Service std. bin 2 error |
| Description: | Service std. bin 2 error Sensor (exit 2 media shift HP) failure The sensor (exit 2 media shift HP) is not turned on within the specified time after the exit 2 shift motor is turned on. |
| Causes: | The sensor (exit 2 media shift HP) is not turned on within the specified time after the exit 2 shift motor is turned on. |
| Remedy: | 1 Check the sensor (exit 2 media shift HP) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Exit2 shift HP. Move the shift assembly with your finger in a side to side motion. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 3. Go to step 2. 2 Check the sensor (exit 2 media shift HP) for proper connection. Is the above sensor connected properly? Replace the sensor (exit 2 media shift HP). Go to “Exit 2 sensor (exit 2 media shift HP) removal”. Replace the connection. 3 Check the media shift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Exit2 shift mtr. Does the above motor rotate properly? Go to step 5. Go to step 4. 4 Check the media shift motor for proper connection. Is the above motor connected properly? Replace the media shift motor. Go to “Exit 2 unit assembly removal”. Replace the connection. 5 Perform a print test. Does the error still occur? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Go to step 6. Problem solved. 6 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 919.01 |
| Display: | 919.01 Service std. bin 2 |
| Description: | Service std. bin 2 Exit 2 unit assembly connection failure Exit 2 unit assembly is missing or damaged. |
| Causes: | Exit 2 unit assembly connection is missing or damaged. |
| Remedy: | 1 Check the exit 2 unit assembly for proper installation. Is the exit 2 unit assembly installed properly? Go to step 2. Reinstall the exit 2 unit assembly, and POR. Go to “Exit 2 unit assembly removal”. 2 Check the exit 2 unit assembly connector. Is the exit 2 unit assembly connector or the connector attached to the printer damaged? Replace the exit 2 unit assembly or damaged connector. Go to “Exit 2 unit assembly removal”. Go to step 3. 3 Perform a print test. Does the error still occur? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Go to step 4. Problem solved. 4 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 920.00 |
| Display: | 920.00 Service fuser error |
| Description: | Under temperature during steady state control. |
| Causes: | During the warm-up period, the control thermistor does not detect the ready temperature even when the specified time is passed after the main lamp is turned on. During the standby period, the control thermistor does not detect the specified temperature even when the specified time is passed after the main lamp is on. During the standby period, the control thermistor does not detect the specified temperature even when the specified time is passed after the sub lamp in on. During idling, after power-on, the control thermistor does not detect the idling stop temperature even after the specified time is passed. During print, the control thermistor does not detect the specified temperature even when the specified time is passed after the main lamp is turned on. During print, the control thermistor does not detect the specified temperature even when the specified time is passed after the sub lamp is turned on. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly if problem remains |
| Error code: | 921.00 |
| Display: | 921.00 Service fuser error |
| Description: | Under temperature during standby control. |
| Causes: | The control thermistor detects a temperature higher than the specified value. The lamp change thermistor detects a temperature higher than the specified value. |
| Remedy: | 1 Check the fuser unit assembly for proper installation. Open the printer left door assembly, and check it. Is the fuser unit assembly installed properly? Go to step 2. Install the fuser unit assembly properly. 2 Check the fuser unit assembly for proper connection. Go to step 3. Replace the connection. 3 Check the connection between the LVPS card assembly P525 and the printer engine card assembly P401. Are the cards connected properly? Replace the fuser unit assembly. Replace the connection. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 922.00 |
| Display: | 922.00 Service fuser error |
| Description: | Fuser failed to ramp to target temperature |
| Causes: | The center thermistor has failed. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly |
| Error code: | 923.00 |
| Display: | 923.00 Service fuser error |
| Description: | Fuser is over temperature |
| Causes: | The rear thermistor has failed. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly |
| Error code: | 924.00 |
| Display: | 924.00 Service fuser error |
| Description: | Open thermistor check. |
| Causes: | The pressure roll thermistor has failed. |
| Remedy: | Replace the fuser unit assembly |
| Error code: | 925.00 |
| Display: | 925.00 Service fuser error |
| Description: | Incorrect fuser or fuser lamp detected. Fuser type = 1 The machine detected a 115 V lamp in a 220 V machine. The fuser lamp has an excessive wattage rating. |
| Causes: | Fuser temperature is not high enough during printing. |
| Remedy: | 1. Turn the machine off/on and ensure the fuser unit assembly is properly installed. 2. Ensure the proper voltage fuser is installed in the machine. 3. Replace the fuser unit assembly |
| Error code: | 927.00 |
| Display: | 927.00 Service PC cartridge |
| Description: | Service fan error. |
| Causes: | • Loose connector. • External blockage of the fan, preventing it from turning. • Bad fan. |
| Remedy: | 1 Main fan Check the main fan to make sure it is plugged into J4 on the system board. If the fan cable id correctly connected to J4, check the cable and the cable connector for any signs of damage. If damaged, replace the main fan assembly. See “Main fan removal”1. If undamaged, go to step 2. 2 Main fan Turn the printer off and check the main fan for any signs of blockage of the fan blades. If there is any sign of blockage, remove the blockage. 3 Main fan blades turn during POR, then stop. Fan will not run when trying to print. Main fan System board Measure the voltage at J4-1 on the system board. The voltage should measure approximately +2.5 V dc. If incorrect, replace the main fan. See “Main fan removal”1. If that does not fix the problem, replace the system board. See “System board and inner shield removal —model 500S"1. 4 Main fan blades do not turn Measure the voltage at J4-3. The voltage should measure +14.4 V dc with the fan running full and approximately 7.0 V dc when running half speed. If incorrect, replace the main fan. See “Main fan removal”1. If this does not fix the problem, replace the system board. See “System board and inner shield removal — model 500S”1. |
| Error code: | 928.00 |
| Display: | 928.00 Service PC cartridge |
| Description: | Service PC cartridge PC cartridge RFID communication failure A communication error occurred between the PC cartridge RFID tag in the PC cartridge and the RFID ASIC on the printer engine card assembly. |
| Causes: | A communication error occurred between the PC cartridge RFID tag in the PC cartridge and the RFID ASIC on the printer engine card assembly. |
| Remedy: | 1 Check the PC cartridge installation. Is the PC cartridge properly installed? Go to step 2. Install the PC cartridge properly. 2 Check the sensor (RFID PC cartridge) installation. Is the sensor (RFID PC cartridge) properly installed? Go to step 3. Install the sensor (RFID PC cartridge) correctly. 3 Check the sensor (RFID PC cartridge) connection. Is the sensor (RFID PC cartridge) properly connected? Replace the sensor (RFID PC cartridge). Replace the connection. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 929.00 |
| Display: | 929.00 Service PC cartridge |
| Description: | Toner sensor error—a problem has been detected with the toner sensor. |
| Causes: | • Check the toner sensor • Check cable • Check system board |
| Error code: | 930.00 |
| Display: | 930.00 Service printhead error |
| Description: | An incorrect printhead has been detected |
| Causes: | Check the printhead |
| Error code: | 932.00 |
| Display: | 932.00 Toner cartridge |
| Description: | Printhead lost HSYNC. |
| Causes: | • Check printhead • Check cables and connections • Check system board |
| Error code: | 933.00 |
| Display: | 933.00 Toner cartridge |
| Description: | Mirror motor locked, no first HSYNC received. |
| Causes: | • Check printhead • Check cables and connectors • Check system board. |
| Error code: | 939.00 |
| Display: | 939.00 Service RIP engine Comm. |
| Description: | RIP–engine communications lost. |
| Causes: | System board |
| Remedy: | POR the printer several times, if the error code continues to be displayed, replace the system board. |
| Error code: | 941.00 |
| Display: | 941.00 Service tray 1 failure |
| Description: | Service tray 1 failure Switch (media size) size sensing error (tray 1) The tray 1 switch (media size) detected an invalid size setting. |
| Causes: | The media tray 1 sensor (media level) is not turned on within the specified time after the tray 1 media feed lift motor is turned on. The media tray 1 switch (media size) detected no media tray. |
| Remedy: | 1 Check the media. Is media loaded in tray 1properly? Go to step 2. Load media properly. 2 Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged. Replace the media tray assembly. Go to step 3. 3 Check the tray 1 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 1. 5. Touch Tray 1 present. Does the display on the operator panel, change every time the media tray is opened and closed? Go to step 5. Go to step 4. 4 Check the tray 1 switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size). Go to “Switch (media size) removal”. Replace the connection. 5 Perform a POR. Does the error continue when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. |
| Error code: | 942.00 |
| Display: | 942.00 Service tray 2 failure |
| Description: | Service tray 2 failure Switch (media size) size sensing error (tray 2) The tray 2 switch (media size) detected an invalid size setting. |
| Causes: | The media tray 2 sensor (media level) is not turned on within the specified time after the media tray 2 media feed lift motor is turned on. The media tray 2 switch (media size) detected no media tray. |
| Remedy: | 1 Check the media. Is media loaded in tray 2 properly? Go to step 2. Load media properly. 2 Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged. Replace the media tray assembly. Go to step 3. 3 Check the tray 2 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Tray 2 present. Does the display on the operator panel, change every time the media tray is opened and closed? Go to step 5. Go to step 4. 4 Check the tray 2 switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size). Go to “Switch (media size) removal”. Replace the connection. 5 Perform a POR. Does the error continue when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. |
| Error code: | 943.00 |
| Display: | 943.00 Service tray 3 failure |
| Description: | Service tray 3 failure Switch (media size) size sensing error (tray 3) The tray 3 switch (media size) detected an invalid size setting. |
| Causes: | The 2TM-tray 3 sensor (media level) is not turned on within the specified time after the 2TM-tray 3 media feed lift motor is turned on. The 2TM-tray 3 switch (media size) detected no tray. |
| Remedy: | 1 Check the media. Is media loaded in tray 3 properly? Go to step 2. Load media properly. 2 Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged. Replace the media tray assembly. Go to step 3. 3 Check the tray 3 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Tray 3 present. Does the display on the operator panel, change every time the media tray is opened and closed? Go to step 5. Go to step 4. 4 3TM equipped machines check the tray 3 switch (media size) for proper connection. TTM equipped machines check the tray 3 Switch (TTM media size for proper connection. Is the above component properly connected? Replace the switch (media size) for 3TM. Go to “3X 500- sheet drawer (3TM)–switch (media size) removal”. Replace the switch (TTM media size) for TTM. “2000-sheet dual input (TTM)– switch (TTM media size) removal”. Replace the connection. 5 Perform a POR. Does the error continue when the power is turned off/ on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. |
| Error code: | 944.00 |
| Display: | 944.00 Service tray 4 failure |
| Description: | Service tray 4 failure Switch (media size) size sensing error (tray 4) The tray 4 switch (media size) detected an invalid size setting. |
| Causes: | The 2TM-tray 4 sensor (media level) is not turned on within the specified time after the 2TM-tray 4 media feed lift motor is turned on. The 2TM-tray 4 switch (media size) detected no tray. |
| Remedy: | 1 Check the media. Is media loaded in tray 4 properly? Go to step 2. Load media properly. 2 Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged. Replace the media tray assembly. Go to step 3. 3 Check the tray 4 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Tray 4 present. Does the display on the operator panel, change every time the media tray is opened and closed? Go to step 5. Go to step 4. 4 3TM equipped machines check the tray 4 switch (media size) for proper connection. TTM equipped machines check the tray 4 Switch (TTM media size for proper connection. Is the above component properly connected? Replace the switch (media size) for 3TM. Go to “3X 500- sheet drawer (3TM)–switch (media size) removal”. Replace the switch (TTM media size) for TTM. “2000-sheet dual input (TTM)– switch (TTM media size) removal”. Replace the connection. 5 Perform a POR. Does the error continue when the power is turned off/ on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. |
| Error code: | 945.00 |
| Display: | 945.00 Service tray 5 failure |
| Description: | Service tray 5 failure Media tray 5 lift up/no tray failure |
| Causes: | The sensor (HCF media level) is not turned on with the specified time after the HCF feed lift motor is turned on. |
| Remedy: | The sensor (HCF media level) is not turned on with the specified time after the HCF feed lift motor is turned on. |
| Error code: | 945.01 |
| Display: | 945.01 Transfer Roll |
| Description: | Yellow transfer roll has failed. |
| Causes: | A read/write error has occurred on the NVM of the tray 5 HCF controller card assembly. |
| Remedy: | 1 Turn the printer off, and remove the rear cover. Check the connector JHVPS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. Is continuity present? Go to step 3. Replace the top access cover assembly. 3 Remove the HVPS. Check for continuity between the contacts (yellow1 and yellow2, cyan1 and cyan2, magenta1 and magenta2, or black1 and black2) on the transfer contact assembly. Is continuity present? Go to step 4. Replace the transfer contact assembly. 4 Replace the HVPS. Does the error clear? Problem solved. Replace the system card. |
| Error code: | 951.XX |
| Display: | 951.XX Service NVRAM failure |
| Description: | Service NVRAM failure RIP card assembly NVRAM failure A failure has occurred in the RIP card assembly NVRAM. |
| Causes: | A failure has occurred in the RIP card asm NVRAM. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Go to step 3. Problem solved. |
| Error code: | 953.XX |
| Display: | 953.XX Service NVRAM failure |
| Description: | Service NVRAM failure Operator panel assembly NVRAM failure NVRAM chip failure with operator panel assembly (mirror). |
| Causes: | NVRAM chip failure with operator panel assembly (mirror). |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the operator panel assembly. Go to “Operator panel assembly removal”. Go to step 3. Problem solved. 3 Perform a print test. Does the error still occur? Replace the RIP card assembly. Go to “RIP card assembly removal”. Go to step 4. Problem solved. |
| Error code: | 955.XX |
| Display: | 955.XX Service Code CRC |
| Description: | Service Code CRC RIP card assembly NAND CRC failure The code ROM or NAND flash failed the cyclic redundancy check. |
| Causes: | The code ROM or NAND flash failed the cyclic redundancy check. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved. |
| Error code: | 956.00 |
| Description: | System board |
| Causes: | This error indicates a system board processor failure. |
| Remedy: | Replace the system board. |
| Error code: | 956.01 |
| Display: | 956.01 Service system board |
| Description: | Processor overheated |
| Causes: | The RIP card assembly has exceeded safe operating temperature. |
| Remedy: | Replace the system card assembly. |
| Error code: | 956.02 |
| Display: | 956.02 Service system board |
| Description: | Processor fan failure The processor fan has failed. |
| Causes: | The RIP card assembly cooling fan is not functioning properly. |
| Remedy: | 1 Turn the printer off, and open the system board shield. Check the cable in connector J3 (system board fan connector) for proper connection to the system board. Is the cable properly connected? Go to step 2. Reseat the cable. 2 Replace the processor fan. See XXXX POR the printer. Does the error reoccur? Replace the system board. See “System board removal”. Problem solved. |
| Error code: | 956.03 |
| Description: | Service system board error RIP card assembly FPGA failure The RIP card assembly has failed. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, then go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP PCBA. Go to “RIP PCBA removal”. Problem solved. |
| Error code: | 980.00 |
| Display: | 980.00 Service tray 3 comm. |
| Description: | Unreliable communications to Paperport device |
| Causes: | The engine is experiencing unreliable communications to the specified device |
| Remedy: | Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 980.01 |
| Display: | 980.01 Service tray 5 comm. |
| Description: | Service tray 5 comm. Tray 5 HCF communication failure |
| Causes: | A communication error occurred between the printer engine card assembly and the HCF controller card assembly. |
| Remedy: | A communication error occurred between the printer engine card assembly and the HCF controller card assembly. |
| Error code: | 980.02 |
| Display: | 980.02 Service finisher error |
| Description: | Service finisher error Printer engine card-finisher communication failure |
| Causes: | A communication error occurred between the printer engine card assembly and the finisher. |
| Remedy: | A communication error occurred between the printer engine card assembly and the finisher. |
| Error code: | 980.03 |
| Display: | 980.03 Service standard bin comm. |
| Description: | Service standard bin comm. Exit interface card assembly, communication failure A communication error occurred between the printer engine card assembly and the exit interface card assembly. |
| Causes: | A communication error occurred between the printer engine card assembly and the exit interface card assembly. |
| Remedy: | 1 Check the exit interface card assembly for proper connection. Go to step 2. Replace the connection. 2 Check the connection between the exit interface card assembly P430 and the LVPS assembly P526. Are the cards connected properly? Go to step 3. Replace the connection. 3 Perform a print test. Does the error continue? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Problem solved. 4 Perform a print test. Does the error continue? Replace the printer engine cord assembly. Go to “Printer engine card assembly removal”. Problem solved. |
| Error code: | 980.04 |
| Display: | 980.04 Service duplex comm. |
| Description: | Service duplex comm. Duplex controller card assembly communication failure A communication error occurred between the printer engine card assembly and the duplex controller card assembly. |
| Causes: | A communication error occurred between the printer engine card assembly and the duplex controller card assembly. |
| Remedy: | 1 Check the duplex unit for proper installation. Remove the duplex unit assembly, and reinstall it. Perform a 2-sided print test. Does the error still occur? Go to step 2. Problem solved. 2 Check the duplex controller card assembly and printer engine card assembly for proper connection. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? Go to step 3. Replace the connection. 3 Perform a 2-sided print test. Does the error still occur? Replace the printer left duplex door assembly. Go to “Printer left duplex door assembly removal”. Go to step 4. Problem solved. 4 POR the machine, and perform a print test. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Go to step 5. Problem resolved 5 POR the machine, and perform a print test. Does the error continue? Replace the lower printer engine PCBA. Go to “Lower engine PCBA removal”. Problem resolved |
| Error code: | 980.05 |
| Description: | Service flicker communication error Engine flicker communication failure A communication error has occurred in the printer engine card assembly. |
| Remedy: | 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, then go to step 2. 2 POR the machine, and perform a print test. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. If the error remains, then go to step 3. Problem resolved 3 POR the machine, and perform a print test. Does the error continue? Replace the lower printer engine PCBA. Go to “Lower engine PCBA removal”. Problem resolved |
| Error code: | 981.00 |
| Display: | 981.00 Service finisher error |
| Description: | Interface protocol violation by engine |
| Causes: | The engine protocol violation detected by the specified device. |
| Remedy: | Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 981.01 |
| Display: | 981.01 Service finisher error |
| Description: | Service finisher error Stacker bin upper limit failure |
| Causes: | The stacker bin abnormally rises beyond the specified upper limit position (stacker bin level). |
| Remedy: | The stacker bin abnormally rises beyond the specified upper limit position (stacker bin level). |
| Error code: | 981.02 |
| Display: | 981.02 Service finisher error |
| Description: | Service finisher error Stacker bin lower limit failure |
| Causes: | The stacker bin abnormally lowers beyond the specified lower limit position (full stack). |
| Remedy: | The stacker bin abnormally lowers beyond the specified lower limit position (full stack). |
| Error code: | 982.00 |
| Display: | 982.00 Service finisher error |
| Description: | Service finisher error Sensor (front tamper HP) on failure |
| Causes: | The sensor (front tamper HP) is not turned on after the front tamper starts moving to the front tamper home position. |
| Remedy: | The sensor (front tamper HP) is not turned on after the front tamper starts moving to the front tamper home position. |
| Error code: | 982.01 |
| Display: | 982.01 Service finisher error |
| Description: | Service finisher error Sensor (front tamper HP) off failure |
| Causes: | The sensor (front tamper HP) is not turned off within the specified time after the front tamper starts leaving from the front tamper home position. Or the sensor (front tamper HP) is turned on again after the sensor (compiler front tamper HP) is turned off, and the front tamper stopped its moving. |
| Remedy: | The sensor (front tamper HP) is not turned off within the specified time after the front tamper starts leaving from the front tamper home position. Or the sensor (front tamper HP) is turned on again after the sensor (compiler front tamper HP) is turned off, and the front tamper stopped its moving. |
| Error code: | 983.00 |
| Display: | 983.00 Service finisher error |
| Description: | Invalid command received by device |
| Causes: | Invalid command received by the specified device. |
| Remedy: | Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 983.01 |
| Display: | 983.01 Service finisher error |
| Description: | Service finisher error Sensor (compiler rear tamper HP) off failure |
| Causes: | The sensor (compiler rear tamper HP) is not turned off within the specified time after the rear tamper starts leaving from the rear tamper home position. Or the sensor (compiler rear tamper HP) is turned on again after the sensor (compiler rear tamper HP) is turned off, and the rear tamper stopped its moving. |
| Remedy: | The sensor (compiler rear tamper HP) is not turned off within the specified time after the rear tamper starts leaving from the rear tamper home position. Or the sensor (compiler rear tamper HP) is turned on again after the sensor (compiler rear tamper HP) is turned off, and the rear tamper stopped its moving. |
| Error code: | 984.00 |
| Display: | 984.00 Service finisher error |
| Description: | Invalid command parameter received by device |
| Causes: | Invalid command parameter received by the specified device. |
| Remedy: | Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 984.01 |
| Display: | 984.01 Service finisher error |
| Description: | Service finisher error Sensor (punch unit HP) off failure |
| Causes: | The sensor (punch unit HP) is not turned off even when the specified time passed after the punch unit motor is turned on. |
| Remedy: | The sensor (punch unit HP) is not turned off even when the specified time passed after the punch unit motor is turned on. |
| Error code: | 985.00 |
| Display: | 985.00 Service finisher error |
| Description: | Service finisher error Sensor (punch carriage shift HP) on failure |
| Causes: | The sensor (punch carriage shift HP) is not turned on even when the specified time passed after the punch carriage shift motor assembly is turned on. Or the sensor (punch carriage shift HP) is turned off again after the sensor (punch carriage shift HP) is turned on and the punch carriage shift motor assembly stopped its rotation. |
| Remedy: | The sensor (punch carriage shift HP) is not turned on even when the specified time passed after the punch carriage shift motor assembly is turned on. Or the sensor (punch carriage shift HP) is turned off again after the sensor (punch carriage shift HP) is turned on and the punch carriage shift motor assembly stopped its rotation. |
| Error code: | 985.01 |
| Display: | 985.01 Service finisher error |
| Description: | Service finisher error Sensor (punch carriage shift HP) off failure |
| Causes: | The sensor (punch carriage shift HP) is not turned off even when the specified time passed after the punch carriage shift motor assembly is turned on. Or the sensor (punch carriage shift HP) is turned on again after the sensor (punch carriage shift HP) is turned off and the punch carriage shift motor assembly stopped its rotation. |
| Remedy: | The sensor (punch carriage shift HP) is not turned off even when the specified time passed after the punch carriage shift motor assembly is turned on. Or the sensor (punch carriage shift HP) is turned on again after the sensor (punch carriage shift HP) is turned off and the punch carriage shift motor assembly stopped its rotation. |
| Error code: | 986.00 |
| Display: | 986.00 Service finisher error |
| Description: | Service finisher error Sensor (eject clamp HP) on failure |
| Causes: | The sensor (eject clamp HP) is not turned on within 500 ms after the eject clamp up starts. |
| Remedy: | The sensor (eject clamp HP) is not turned on within 500 ms after the eject clamp up starts. |
| Error code: | 986.01 |
| Display: | 986.01 Service finisher error |
| Description: | Service finisher error Sensor (eject clamp HP) off failure |
| Causes: | The sensor (eject clamp HP) is not turned off within 200 ms after the eject clamp down starts. |
| Remedy: | The sensor (eject clamp HP) is not turned off within 200 ms after the eject clamp down starts. |
| Error code: | 987.00 |
| Display: | 987.00 Service finisher error |
| Description: | Service finisher error Sensor (media eject shaft HP) on failure |
| Causes: | The sensor (media eject shaft HP) is not turned on within 200 ms after the set clamp starts operating. |
| Remedy: | The sensor (media eject shaft HP) is not turned on within 200 ms after the set clamp starts operating. |
| Error code: | 987.01 |
| Display: | 987.01 Service finisher error |
| Description: | Service finisher error Sensor (media eject shaft HP) off failure |
| Causes: | The sensor (media eject shaft HP) is not turned off within the specified time after the set clamp ends operating. |
| Remedy: | The sensor (media eject shaft HP) is not turned off within the specified time after the set clamp ends operating. |
| Error code: | 988.00 |
| Display: | 988.00 Service finisher error |
| Description: | Service finisher error Sensor (punch unit side reg 1) on failure Sensor (punch unit side reg 2) on failure |
| Causes: | The sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect the media correctly or is defective. |
| Remedy: | The sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect the media correctly or is defective. |
| Error code: | 988.01 |
| Display: | 988.01 Service finisher error |
| Description: | Service finisher error Sensor (punch unit side reg 1) off failure Sensor (punch unit side reg 2) off failure |
| Causes: | The sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect the media correctly or is defective. |
| Remedy: | The sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect the media correctly or is defective. |
| Error code: | 989.00 |
| Display: | 989.00 Service finisher error |
| Description: | Service finisher error Stapler unit failure |
| Causes: | The off/on status of the sensor (stapler unit motor HP) is not detected within the specified time after the stapler unit motor (forward operation). Or the sensor (stapler unit motor HP) is not turned on within the specified timer after the stapler unit motor is on (reverse operation). |
| Remedy: | The off/on status of the sensor (stapler unit motor HP) is not detected within the specified time after the stapler unit motor (forward operation). Or the sensor (stapler unit motor HP) is not turned on within the specified timer after the stapler unit motor is on (reverse operation). |
| Error code: | 990.00 |
| Display: | 990.00 Service finisher error |
| Description: | General device equipment check |
| Causes: | Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. |
| Remedy: | Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 990.01 |
| Display: | 990.01 Service finisher error |
| Description: | Service finisher error Sensor (stapler carriage HP) off failure |
| Causes: | The sensor (stapler carriage HP) is not turned off within 500 ms after stapler starts moving to the staple position, and sensor (stapler carriage HP) is turned off. Or the sensor (stapler carriage HP) is not turned off after the stapler was moved to the staple position. Or the sensor (stapler carriage HP) is turned on again after the sensor (stapler carriage HP) is turned off, and the stapler stopped its moving. |
| Remedy: | The sensor (stapler carriage HP) is not turned off within 500 ms after stapler starts moving to the staple position, and sensor (stapler carriage HP) is turned off. Or the sensor (stapler carriage HP) is not turned off after the stapler was moved to the staple position. Or the sensor (stapler carriage HP) is turned on again after the sensor (stapler carriage HP) is turned off, and the stapler stopped its moving. |
| Error code: | 995.00 |
| Display: | 995.00 Service finisher NV. |
| Description: | Service finisher NVM error Finisher NVM R/W failure A read/write error occurred on the NVM of the finisher controller card assembly. |
| Causes: | A read/write error occurred on the NVM of the finisher controller card assembly. |
| Remedy: | 1 Turn the finisher off and on several times. Does the error still occur when the power is on? Go to step 2. Problem resolved 2 Check the finisher controller PCBA. Are the connections of the finisher controller card assembly properly connected? Replace the finisher controller PCBA. Go to “Finisher PCBA removal”. Problem resolved |
| Error code: | 996.00 |
| Display: | 996.00 Service wrong finisher |
| Description: | Finisher type failure |
| Causes: | An incorrect type of finisher is connected. |
| Remedy: | 1 Check the printer and finisher installation. Is the finisher installed to the printer properly? Go to step 2. Reinstall the finisher. 2 Turn the finisher on and off. Does the error still occur when the power is back on? Go to step 3. Problem resolved 3 Check the finisher controller PCBA. Are the connections of the finisher controller card assembly properly connected? Replace the finisher controller PCBA. Go to “Finisher PCBA removal”. Replace the connections. |
| Error code: | 997.00 |
| Display: | 997.00 Service wrong duplex |
| Description: | Duplex controller card assembly type failure |
| Causes: | A duplex controller card assembly of a different specification is installed. |
| Remedy: | 1 Check the duplex unit for proper installation. Remove duplex unit assembly, and reinstall it. Perform a 2-sided print test. Does the error still occur? Go to step 2. Problem resolved 2 Perform a 2-sided print test. Does the error still occur? Replace the duplex controller card assembly. Go to “Printer left duplex door assembly removal”. Go to step 3. Problem resolved 3 POR the machine, and perform a print test. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Go to step 4. Problem resolved 4 POR the machine, and perform a print test. Does the error continue? Replace the lower printer engine PCBA. Go to “Lower engine PCBA removal”. Problem resolved |
| Error code: | 999.00 |
| Display: | 999.00 Service finisher error |
| Description: | Finisher engine/RIP functional failure |
| Causes: | The engine reported a finisher failure that the RIP card assembly did not recognize. |
| Remedy: | 1 Turn the printer off and on several times. Does the error still occur when the power is on? Go to step 2. Problem resolved 2 Check the finisher controller card assembly connections. Are the connections of the finisher controller card assembly properly connected? Replace the finisher controller card assembly. Go to “Finisher PCBA removal”. Problem resolved 3 Check the upper printer engine card assembly connections. Are the connections of the printer engine card assembly properly connected? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. If the error remains, then go to step 4. Problem resolved 4 Check the lower printer engine card assembly connections. Are the connections of the printer engine card assembly properly connected? Replace the lower printer engine PCBA. Go to “Lower engine PCBA removal”. If the error remains, then go to step 5. Problem resolved 5 Check the RIP card assembly connections. Are the connections of the RIP card assembly properly connected? Replace the RIP card assembly. Go to “RIP PCBA removal”. Problem resolved |
