OKI ES8431
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Модули
Cover Assy.-Front
Printer-Unit
Printer
Frame Assy.-Front
Plate-Assy-Side-L
Cover Assy.-Top
Plate-Assy-Side-R
Frame-Assy
Детали Plate-Assy-Side-R
| Деталь: | Frame Assy.-Front |
| Парткод: | 44730901 |
| Деталь: | FRAME ASSY |
| Парткод: | 44723501 |
| Деталь: | Cover Assy.-Top |
| Парткод: | 44727801 |
| Деталь: | Cover Assy.-Top(1200dpi) |
| Парткод: | 44727802 |
| Деталь: | Cover Assy.-Front |
| Парткод: | 44730101 |
| Деталь: | CASSETTE ASSY. |
| Парткод: | 44710601 |
| Деталь: | Spring-Head |
| Парткод: | 43618501 |
| Деталь: | LV-Pow-Assy |
| Парткод: | 44734801 |
| Деталь: | OR-Board-DHV |
| Парткод: | 44838001 |
| Деталь: | maintenance board |
| Парткод: | 44861002 |
| Деталь: | Belt-Assy.- |
| Парткод: | 44735901 |
| Деталь: | Frame Assy.-OP-Panel |
| Парткод: | 44806702 |
| Деталь: | Cover-Side-R-Sub |
| Парткод: | 44680201 |
| Деталь: | Plate-Shield-Accesse |
| Парткод: | 44908501 |
| Деталь: | Duplex Unit- |
| Парткод: | 44717602 |
| Деталь: | LED Head Unit-53TRG |
| Парткод: | 44811401 |
| Деталь: | LED Head Unit-63TRG |
| Парткод: | 44811601 |
| Деталь: | Guide-Sheet-Assy-Front |
| Парткод: | 44807101 |
| Деталь: | Roller-Pick-Up |
| Парткод: | 42699401 |
| Деталь: | Roller-Feed-NOW |
| Парткод: | 44750301 |
| Деталь: | Frame Assy.-Retard |
| Парткод: | 44732101 |
| Деталь: | FFC-OP-BEND |
| Парткод: | 44807201 |
| Деталь: | FFC-Env-Sensor-Bend |
| Парткод: | 44807401 |
| Деталь: | Guide Assy.-Side-L |
| Парткод: | 44738301 |
| Деталь: | Rack-L |
| Парткод: | 44705701 |
| Деталь: | SW Assy.-Front |
| Парткод: | 44764901 |
| Деталь: | Guide Assy.-Side-R |
| Парткод: | 44724401 |
| Деталь: | Guide Assy.-Cassette-R |
| Парткод: | 44724501 |
| Деталь: | Motor Assy.-Belt |
| Парткод: | 44724801 |
| Деталь: | Motor Assy.-ID |
| Парткод: | 44805201 |
| Деталь: | Plate Assy.-Tonner |
| Парткод: | 44725101 |
| Деталь: | Rack-R |
| Парткод: | 44688601 |
| Деталь: | Motor-DC-FU |
| Парткод: | 44725301 |
| Деталь: | Frame-Assy-Contact |
| Парткод: | 44817901 |
| Деталь: | Gear Assy.-Hopping |
| Парткод: | 44725901 |
| Деталь: | Gear Assy.-ID-Liftup |
| Парткод: | 44726401 |
| Деталь: | Gear-Liftup-C |
| Парткод: | 44696201 |
| Деталь: | Gear-Liftup-D |
| Парткод: | 44819801 |
| Деталь: | Sensor-Assy.-Regist |
| Парткод: | 44817201 |
| Деталь: | Roller Assy.-Regist |
| Парткод: | 44726701 |
| Деталь: | Guide Assy.-Eject |
| Парткод: | 44726901 |
| Деталь: | CONN Cord-JST4P-JST4P |
| Парткод: | 44743001 |
| Деталь: | Clutch-Hop |
| Парткод: | 44690201 |
| Деталь: | Holder-SNS-Assy |
| Парткод: | 44725601 |
| Деталь: | Roller-Feed-NOW |
| Парткод: | 43000601 |
| Деталь: | Roller-Pick-Up |
| Парткод: | 42699401 |
| Деталь: | Gear-Feed |
| Парткод: | 43346601 |
| Деталь: | FFC-HVOLT-Bend |
| Парткод: | 44907401 |
| Деталь: | OR-Board Assy. -P6Z |
| Парткод: | 44886701 |
| Деталь: | FFC-Relay-Bend |
| Парткод: | 44907101 |
| Деталь: | FFC-RCR-Bend |
| Парткод: | 44907201 |
| Деталь: | FFC-LCR-Bend |
| Парткод: | 44907301 |
| Деталь: | CONN Cord-JST8P-JST8P |
| Парткод: | 44654801 |
Коды ошибок
001
002 ... 007
009
010
011
020
023
030
031
036
040
042, 043, 045
049
052
067
068
069
070
072
073
075
077
081
104
106
111
112
113
114
121
122
123
124
126
127
128
131 ... 134
142
154
155
160 ... 163
166
167
168
169
170, 171
172, 173
174, 175
176, 177
181 ... 184
190
200 ... 202
203, 204
207, 208
209
213, 214
230
231
232
250
251
254
257
901, 902
903, 904
918
923
928
931
933
934
935
941
942
943
944
945
980
982
983
984
985
986
987
999
F0C, FOD
FFE
FFF
Описание
| Error code: | 001 |
| Display: | Service Call 001: Error |
| Description: | Leading edge of the recording paper fails to reach the Timing Sensor. (1st Cassette) |
| Causes: | Recording paper jam. Timing Sensor abnormal. |
| Remedy: | Is the error display reproducible? Power OFF/ON Replace CU PCB. (Must replace EEPROM) |
| Error code: | 002 ... 007 |
| Display: | Service Call Power off/on nnn: Fatal Error PC: nnnnnnnn LR: nnnnnnnn FR: nnnnnnnn 002: Error to 007: Error |
| Description: | This stems from a variety of causes.For analyzing causes, record three numbers (called program counting value) indicated below LCD column and a printer firmware version. |
| Causes: | Does this error message reappear? |
| Remedy: | Record three digital numbers below LCD column. Restart with OFF/ON? Does an error occur in a particular print data? Is the error display reproducible? Is the error display reproducible? Is the error display reproducible? Notify three digital numbers below LCD column and F/W version. Check if it occurs depending on a print data. Request for print data investigation. Change RAM DIMM or ROM DIMM. Replace CU PCB. (Must replace EEPROM) Initialize EEPROM. Re-execute Network setup, such as user setup etc. for use. Change the printer. |
| Error code: | 009 |
| Display: | Power Off/On 009: Error PC: nnnnnnnn LR: nnnnnnnn FR: nnnnnnnn |
| Description: | CPU unexpected exception |
| Remedy: | Does this error message reappear? Yes Cycle the power. Replace the CU/ PU board. |
| Error code: | 010 |
| Display: | Power Off/On 010: Error PC: nnnnnnnn LR: nnnnnnnn FR: nnnnnnnn |
| Description: | No recording paper. |
| Causes: | No recording paper or paper is not set properly. No Paper Sensor is defective. |
| Remedy: | Does this error message reappear? Yes Cycle the power. Replace the CU/ PU board. |
| Error code: | 011 |
| Display: | Power Off/On 011: Error PC: nnnnnnnn LR: nnnnnnnn FR: nnnnnnnn |
| Description: | Paper Cassette is not installed properly. |
| Remedy: | Does this error message reappear? Yes Cycle the power. Replace the CU/ PU board. |
| Error code: | 020 |
| Display: | Service Call 020: Error |
| Description: | CU ROM Hash Check Error 1 |
| Causes: | Is program ROM DIMM set properly? Is error recovered by replacing program ROM DIMM? |
| Remedy: | Reset program ROM DIMM. Replace program ROM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 023 |
| Display: | Service call 023: Error |
| Description: | CU Font ROM Hash error |
| Causes: | Does error display reappear? |
| Remedy: | Does this error message reappear? Yes Cycle the power. Replace the CU/ PU board. |
| Error code: | 030 |
| Display: | Service Call 030: Error |
| Description: | CU Slot1 DIMM RAM Check Error |
| Causes: | Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM? |
| Remedy: | Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 031 |
| Display: | Service Call 031: Error |
| Description: | CU Slot2 DIMM RAM Check Error |
| Causes: | Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM? |
| Remedy: | Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 036 |
| Display: | Service Call 036: Error |
| Description: | Slot2 RAM Spec Error. The CU RAM Slot2 DIMM specification is not supported. |
| Causes: | Is RAM DIMM genuine? Is subject RAM DIMM gap setting proper? Is error recovered by replacing subject ROM DIMM? |
| Remedy: | Use genuine RAM DIMM. Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM) |
| Error code: | 040 |
| Display: | Service Call 040: Error |
| Description: | CU EEPROM Error |
| Causes: | Is error recovered by replacing EEPROM on CU board? |
| Remedy: | Replace EEPROM. (Recover user environment.) Replace TIG board. (Replace EEPROM) |
| Error code: | 042, 043, 045 |
| Display: | Contact the Service center. 042: Error~ 043: Error 045: Error |
| Description: | Flash File System Error |
| Remedy: | Failed to access to the Flash ROM that is directly soldered to the CU board. Turn off the power of the printer and back on. Replace the CU board. |
| Error code: | 049 |
| Display: | Service Call 049: Error |
| Description: | CU type mismatch CU ROM does not match with the device. |
| Causes: | Is proper program ROM set? |
| Remedy: | Replace program ROM DIMM. Replace with proper program ROM DIMM. |
| Error code: | 052 |
| Display: | Power Off/on 052: Error |
| Description: | Image Processor Driver Error |
| Causes: | Does this error message reappear? |
| Remedy: | Is the error display reproducible? Power OFF/ON Replace CU PCB. (Replace EEPROM) |
| Error code: | 067 |
| Display: | Service Call 067:Error |
| Description: | A communication error was detected during communication with the Sleep Mode interface monitoring program. |
| Causes: | Does this error recur? |
| Remedy: | A communication error was detected during communication with the Sleep Mode interface monitoring program. If power cycling does not solve the problem, maintenance by a service engineer is required. |
| Error code: | 068 |
| Display: | Service call 068: Error |
| Description: | Rear Cover is open. |
| Causes: | 1. Cover is not firmly closed. 2. Connectors are not firmly connected. |
| Remedy: | Does this error recur after power restoration? Yes Program writing by service personnel. |
| Error code: | 069 |
| Display: | Service Call 069:Error |
| Description: | Malfunction of the NIC chip was detected. |
| Causes: | Does this error recur? |
| Remedy: | Does this error recur? Yes Power OFF/ON. Replace the printer control PCB. |
| Error code: | 070 |
| Display: | Service Call 070: Error |
| Description: | CANT_HAPPEN PS firmware fault detected. |
| Causes: | Confirm that error is recovered by turning power OFF/ON. |
| Remedy: | Replace TIG board. (Replace EEPROM.) |
| Error code: | 072 |
| Display: | Service Call 072: Error |
| Description: | Engine communication error I/F error between PU-CU. |
| Causes: | Is CU assembly set properly? Is error recovered by replacing TIG board? |
| Remedy: | Set properly. Replace TIG board. (Replace EEPROM.) Replace PU board. |
| Error code: | 073 |
| Display: | Reboot the printer. 073: Error xxxxxxxx |
| Description: | Video Error Error is detected when expanding the video data. (Illegal data is received.) |
| Remedy: | Is the CU assembly installed normally? Does this error recur? Re-install the CU assembly normally. Change the PC with another PC having high specifications, or alternately reduce resolution power and execute the print again. Replace the CU board. Replace the interface cable. Re-install the PC Printer driver. Is the CU assembly installed normally? Does this error recur? Does the error depend on print Data? Re-install the CU assembly normally. Execute the print again. Print any other data. Replace the CU board. Send the data to design division and request analysis of the data. |
| Error code: | 075 |
| Display: | Power off/on 075: Error |
| Description: | An error was detected during image data expansion. |
| Causes: | Is the CU/PU installed properly? |
| Remedy: | Does this error recur? Yes Cycle the power. Replace the CU/ PU board. |
| Error code: | 077 |
| Display: | Power Off/On 077:Error xx |
| Description: | Detected of abnormal condition during image data expansion |
| Causes: | Does this error recur? |
| Remedy: | Does this recur? Yes Power OFF/ON. Replace the printer control PCB |
| Error code: | 081 |
| Display: | Service Call 081: Error |
| Description: | Parameter Match Check Error |
| Remedy: | Normal Read/Write not possible with EEPROM or Flash. If the condition does not change replace CU PCB. |
| Error code: | 104 |
| Display: | Service Call 104: Error |
| Description: | Developer Motor Failure The Developer Motor rotation signal indicates that the motor is no longer operational. |
| Causes: | • Developer Drive Assembly, PL8.1.1 • Engine Control Board, PL9.1.16 • Interlock Switch, PL9.1.11 • FAN/PHD/MOT Harness, PL10.1.9 |
| Remedy: | 1 Check the Developer Drive Assembly for damage. Are any parts of the Developer Drive Assembly damaged or excessively worn? Replace the Developer Drive Assy. Go to Step 2. 2 Check the Developer Motor connection. Is P/J491 connected to the harness? Go to Step 3. Reconnect the Developer Motor. 3 Test the Developer Motor. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Developer Motor test. Does the motor operate? Go to Step 5. Go to Step 4. 4 Check for +24 V to the Developer Motor. Is the +24 V across P/J491-1 <=> P/J 481-5? Go to Step 6. Go to Step 5. 5 Test the Interlock Switch. Run the Service Diagnostics Interlock Switch test. Does the switch function correctly? Go to Step 6. Replace the Interlock Switch. 6 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J491. 2. Check continuity between J48 <=> J491. Replace the Engine Control Board. Replace the FAN/PHD/MOT Harness. |
| Error code: | 106 |
| Display: | Service Call 106: Error |
| Description: | Motor Failure One of the primary drive motors has failed. |
| Causes: | • Main Drive Assembly, PL8.1.2 • Developer Drive Assembly, PL8.1.1 • Fuser Drive Assembly, PL5.2.25 • Engine Control Board, PL9.1.16 • Interlock Switch, PL9.1.11 |
| Remedy: | 1 Check the motors. Run the Service Diagnostics motor tests to determine the failed part. Is the failed part the Main Drive Motor? Go to. Test the Fuser Motor. 2 Is the failed part the Fuser Drive Motor? Go to. Test the Developer Motor. 3 Is the failed part the Developer Drive Motor? Go to. Replace the Engine Control Board. |
| Error code: | 111 |
| Display: | SVC 111 ERROR |
| Description: | Printhead Error |
| Causes: | Incorrect color DTM installation, incorrect PCU installation, development bias error, MCU, LD control malfunction, loss of synchronization |
| Remedy: | No first Hysnc - magenta Check for the correct installation of all the cables to the system board assembly and to the printhead assembly; J11 and J12 on the system board. Go to “System board”. If the cables are connected correctly to the system board and to the printhead assembly, go to “Printhead diagnostics” |
| Error code: | 112 |
| Display: | SVC 112 ERROR |
| Description: | Printhead Error |
| Causes: | Incorrect color DTM installation, incorrect PCU installation, development bias error, MCU, LD control malfunction, loss of synchronization |
| Remedy: | No first Hysnc - yellow Check for the correct installation of all the cables to the system board assembly and to the printhead assembly; J7 and J8 on the system board. Go to “System board”. If the cables are connected correctly to the system board and to the printhead assembly, go to “Printhead diagnostics”. Note: Do not adjust or replace any printhead before performing checks in “Printhead diagnostics” |
| Error code: | 113 |
| Display: | SVC 113 ERROR |
| Description: | Finisher Stapler Failure, Code 113 The staple home sensor doesn’t turn ON within 2 seconds after the stapler motor started to turn backwards. |
| Causes: | • Finisher Control Board • Staple Unit Assembly |
| Remedy: | 1 1. Enter service diagnostics. 2. Run the Stapler Home sensor test. 3. Does the value change from H to L when the stapler is moved away from the home position? Go to step 6. Go to step 2. 2 1. Measure the voltage between finisher board connector P852-2 and frame ground. 2. Does the voltage change between 0 and +5 VDC when the sensor is blocked and unblocked? Replace the finisher control board. Go to step 3. 3 1. Measure the voltage at the Finisher Board connector P852-1. 2. Dose the voltage measure +5 VDC? The home sensor or the wiring is bad. Replace the staple unit assembly. Go to step 4. 4 1. Disconnect the Stapler Unit Assembly. 2. Measure the voltage between the finisher board connector P852-1 and frame ground. 3. Does the voltage measure +5 VDC? Replace the stapler unit assembly. Go to step 5. 5 Is +24 VDC present at either J847-7 or J847-9? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. 6 1. Enter service diagnostics and run the “Stapler Close Motor” test. 2. Does the stapler motor operate correctly? Replace the finisher control board. Go to step 7. 7 With the Stapler Close Motor test running is +24 VDC present at J847-7? Replace in the following order: • stapler head assembly • finisher control board Troubleshoot and repair the +24 VDC interlock circuit. |
| Error code: | 114 |
| Display: | Service Call 114:Error |
| Description: | Front Tamper Home Sensor Failure, Code 114 With the Front Tamper Home Sensor OFF the Front Tamper Home Sensor did not turn ON within 800 ms after the move to the Front Tamper Home position has begun. With the Front Tamper Home Sensor on the Front Tamper Sensor did not turn Off when the Front Tamper Home Sensor is deactuated. |
| Causes: | • Front Tamper Motor • Finisher Control Board |
| Remedy: | 1 1. Run the Front Tamper Low Front or Front Tamper Low Rear test in diagnostics. 2. Does the front tamper guide operate? Go to step 6. Go to step 2. 2 Does the front tamper motor operate? Check the tampering mechanism for a mechanical problem. Go to step 3. 3 1. Check pins J877 A pins 1,3,4 and 6. 2. Is +24 VDC present on any of the pins? Go to step 4. Go to step 5. 4 1. Check the following wires for and open circuit or short circuit to ground. Is any wire open or shorted? J877A-1 to J848B-7 J877A-3 to J848B-9 J877A-4 to J848B-10 J877A-6 to J848B-12 Repair or replace the wiring harness. Replace in order until resolved: • front tamper motor • finisher control board 5 Is +24 VDC present on pins J848B-8 and J848B-11 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. 6 1. Check the tamper front home sensor in diagnostics. 2. Does the value change from H to L when the tamper is moved away from the home position? Replace the finisher control board. Repair the sensor using the Transmissive Sensor troubleshooting procedure. |
| Error code: | 121 |
| Display: | Service Call 121: Error |
| Description: | Fuser Error |
| Causes: | Is cable between PU board andhighvoltage power LSI connected properly? |
| Remedy: | Wrong fuser lamp - BUR - replace the fuser assembly |
| Error code: | 122 |
| Display: | Service Call 122: Error |
| Description: | Finisher Decurler Failure, Code 122 The level of the Decurler Cam Home Sensor did not change 4 seconds after the Decurler Cam Clutch has turned on. |
| Causes: | • Decurler Cam Clutch • Stacker Motor • Finisher Control Board |
| Remedy: | 1 1. Rotate the actuator while running the Decurler Cam Position test in diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the transmissive sensor procedure. 2 Does the decurler cam clutch operate in diagnostics? Check for a mechanical problem with the decurler cam clutch drive. If no problem is found replace the clutch. Go to step 3. 3 Is +24 VDC present at P/J 849-1? Replace the decurler cam clutch. Go to step 4. 4 Is +24 VDC present at test point 5 on the finisher control board? Replace the finisher control board. Troubleshoot the +24 VDC interlock circuit. 5 Is +24 VDC present at P/J 847-11 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board |
| Error code: | 123 |
| Display: | Service Call 123: Error |
| Description: | Finisher Set Clamp Failure, Code 123 The set clamp home sensor did not turn on within 2 seconds after the set clamp started operation. |
| Causes: | • Set Clamp Solenoid • Finisher Control Board |
| Remedy: | 1 1. Check the Set Clamp home sensor in diagnostics. 2. Does the value change from H to L while rotating the actuator? Go to step 2. Use the transmissive Sensor procedure to diagnose and repair the sensor. 2 Does the solenoid energize when running the Set Clamp Paddle test in diagnostics? Go to step 3. Go to step 4. 3 1. Run the Eject Forward Test and then the Eject Release Test in diagnostics. 2. Does the set clamp paddle turn once? Replace the finisher control board. Go to step 4. 4 Is +24 VDC present at P848A-10? Go to step 5. Go to step 6. 5 Is +24 VDC present at P848A-11? Replace the finisher control board. Replace the set clamp solenoid. 6 Is +24 VDC present at test point 9 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. |
| Error code: | 124 |
| Display: | Service Call 124: Error |
| Description: | Finisher Communication Failure, Code 124 |
| Remedy: | There are no diagnostic routines for problems involving serial communications. It is recommended that you address the following assemblies in this order: • Finisher Control Board • Engine Control Board • Perform continuity checks on any wiring harnesses involved. |
| Error code: | 126 |
| Display: | Turn power OFF and wait 126: Dew error |
| Description: | Fuser Error |
| Causes: | Sensor dew error detected. |
| Remedy: | Fuser open thermistor hot roll |
| Error code: | 127 |
| Display: | Contact the Service center. 127: Error |
| Description: | Fuser Error |
| Causes: | • Scanner motor defective (motor lead connected incorrectly) • MCU board defective (scanner motor control unit) |
| Remedy: | Fuser open thermistor BUR |
| Error code: | 128 |
| Display: | Service Call 128: Error |
| Description: | Fuser Error |
| Causes: | • Scanner motor defective • Overload on scanner mechanism • PSU-Eb board defective • MCU board defective (scanner motor control unit) |
| Remedy: | Fuser under temperature in standby - hot roll |
| Error code: | 131 ... 134 |
| Display: | Service Call 131: Y Head 132: M Head 133: C Head 134: K Head |
| Description: | After turning ON the power or when cover is closed, the sensor detects that the unit is missing. |
| Remedy: | 1) Is an Error message displayed? 2) Is the LED head properly mounted? 3) Does the Error take place again? Check the LED head unit. Turn ON power again. Replace the LED head Assy. |
| Error code: | 142 |
| Display: | Contact the Service center. 142: Error |
| Description: | Motor |
| Causes: | • Standard white plate defective, dirty • Moisture inside the scanner unit • SBU to IPU harnesses defective • BCU to IPU harnesses defective • SBU defective • IPU defective • BCU defective |
| Remedy: | DC pick motor, over speed - staging motor - replace the “Staging motor”. If this does not fix the problem, replace the “System board”. |
| Error code: | 154 |
| Display: | Service Call 154: Error |
| Description: | Jam at Registration Roller: Jam RR The Registration Sensor indicates that paper did not reach the sensor on time or that paper remains in the Registration Chute. |
| Causes: | • Registration Sensor, PL4.1.3 • Registration Sensor Actuator, PL4.1.1 • Registration Roller Assembly, PL4.2.1 |
| Remedy: | 1 Check the following for damage. • Registration Sensor Actuator, PL4.1.1 • Registration Roller Assembly, PL4.2.1 Is there any damage? Clean or replace as needed. Go to Step 2. 2 Test the Registration Sensor. Run the Service Diagnostics Registration Sensor test. Does the sensor function correctly? Go to Step 6. Go to Step 3. 3 Check the Registration Sensor connection. Is the Registration Sensor connected to the harness? Go to Step 4. Reconnect. 4 Check all pins on the REGISNS Harness PL 4.1.4 for continuity. 1. Disconnect P/J181 and P/J18. 2. Check continuity between J181 <=> J18. Go to Step 5. Replace the Registration Sensor Harness. 5 Check the Registration Sensor signal. Block the Registration Sensor. Verify the voltage between P/J18-3 <=> P/J18-2 on the Engine Control Board is 0 VDC. Go to Step 6. Replace the Registration Sensor. 6 Test the Registration Clutch. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Registration Clutch test. Does the clutch function correctly? Go to Step 8. Go to Step 7. 7 Check the Registration Clutch resistance. Disconnect connector P/J192. Is the resistance between J192-1 <=> J192-2 less than 200ƒ¶? Go to Step 8. Replace the Registration Clutch (Part of the Registration Roller Assembly) 8 Check for +24 V to the Registration Clutch. 1. Disconnect P/J192. 2. Close the Interlock Switch while testing. Is there +24 V across P192-3 <=> ground? Replace the Registration Chute. Replace the Engine Control Board. |
| Error code: | 155 |
| Display: | Service Call 155: Error |
| Description: | Misfeed at Tray 1 (MPT): Jam T1 Paper fed from Tray 1 (MPT) did not reach the Registration Sensor on time. |
| Causes: | • Feed Roller Assembly MPT, PL5.3.20 • Interlock Switch, PL9.1.11 • Registration Sensor, PL4.1.3 • Feed Solenoid, PL5.3.9 • Registration Roller Assembly, PL4.2.1 • Main Drive Assembly, PL8.1.2 |
| Remedy: | 1 Check the following for evidence of fault or damage: • Feed Roller Assembly MPT, PL5.3.20 • Tray 1 (MPT) • Registration Sensor, PL4.1.3 • Main Drive Assembly, PL8.1.2 Remove any foreign objects or paper debris from the paper path. Is there any damage? Replace any damaged or excessively worn parts. Go to Step 2. 2 Test the Registration Sensor. Run the Service Diagnostics Registration Sensor test. Does the sensor function correctly? Go to Step 6. Go to Step 3. 3 Check the Registration Sensor connection. Is the Registration Sensor connected to the harness? Go to Step 4. Connect the sensor. 4 Check all pins of the REGISNR Harness PL4.1.4 for continuity. 1. Disconnect P/J181 and P/J18. 2. Check continuity between J181 <=> J18. Go to Step 5. Replace the Registration Sensor Harness. 5 Check the Registration Sensor signal. Block the Registration Sensor. Verify the voltage between P/J18-3 <=> P/J18-2 on the Engine Control Board is 0 VDC. Replace Registration Sensor. Go to Step 6. 6 If possible, print a Test Print from Tray 1 (MPT). Does the Main Motor function properly? Go to Step 16 Go to Step 7 7 Test the Main Drive Assembly. Run the Service Diagnostics Main Motor test. Does the Main Motor turn? Replace the Engine Control Board. Go to Step 8. 8 Check for +24 V to the Main Drive Motor 1. Disconnect P/J481. 2. Close the Interlock Switch while testing. Is there +24 V across J481-10 <=> J481-8? Go to Step 12. Go to Step 9. 9 Test the Interlock Switch. Run the Service Diagnostics Interlock Switch test. Does the Interlock Switch function correctly? Go to Step 11. Go to Step 10. 10 Check for +5 V to the Interlock Switch Disconnect P/J161. Is there +5 V across P161-1 <=> P161-2? Replace the LVPS. Replace the Interlock Switch. 11 Check FAN/PHD/MOT Harness continuity. 1. Disconnect P/J48 and P/J481. 2. Check continuity between J48 <=> J481 Replace Main Drive Motor Replace FAN/ PHD/MOT Harness. 12 Check Turn Roller function. 1. Perform Steps 1 ~ 3 on. 2. Open and close the front door. 3. Observe the Turn Roller. Does the Turn Roller turn while the machine is warming up? Go to Step 16. Go to Step 13. 13 Test the Turn Clutch. 1. Run the Service Diagnostics Tray 1 (MPT) Turn Clutch test. 2. Close the Interlock Switch while testing. Does the Turn Clutch function normally? Check that the Clutch doesn’t slip. Check the gears for damage. Go to Step 14. 14 Check for +24 V to the Turn Clutch. 1. Disconnect P/J191. 2. Close the Interlock Switch while testing. Is there +24 V across P191-2 <=> ground? Go to Step 15. Replace the Engine Control Board. 15 Check Turn Clutch resistance. Disconnect P/J191. Is the resistance between J191-1 <=> J191-2 less than 200Ω? Go to Step 16. Replace the Turn Clutch (Part of the Registration Roller Assembly). 16 If possible, print a Test print from Tray 1 (MPT). Check the Feed Gear operation. Does the gear function normally? Check for damage or obstructions in the paper path. Go to Step 17. 17 Test the Feed Solenoid. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Tray 1 (MPT) Feed Solenoid test. Does the Feed Solenoid function normally? Check that the Feed Solenoid spring and stopper disengage correctly. Go to Step 18. 18 Check all pins on the FRONT/DUP Harness PL5.3.28 for continuity. 1. Disconnect P/J132 and P/J13. 2. Check continuity between J13 <=> P132. Go to Step 19. Replace the FRONT/DUP Harness Assembly. 19 Check Feed Solenoid resistance. Disconnect connector P/J132. Is the resistance between J132-1 <=> J132-2 less than 100Ω? Replace the Engine Control Board. Replace the Feed Solenoid. |
| Error code: | 160 ... 163 |
| Display: | Service Call 160: Y Toner 161: M Toner 162: C Toner 163: K Toner |
| Description: | Error detected by toner sensor. |
| Causes: | 1) Is error message displayed? 2) Does error reoccur? |
| Remedy: | Replace toner sensor or assembly (Y71-PWB). Same as above. |
| Error code: | 166 |
| Display: | Service Call 166:Error |
| Description: | An abnormality was detected with the power supply temperature thermistor. 01: The power supply thermistor is detected as shorted. 02: The power supply thermistor is detected as open. 03: The power supply thermistor indicates high temperature error. 04 : The power supply thermistor indicates low temperature error. |
| Causes: | 01, 02: Does this error recur? Does this error recur? Does this error recur? 03: Does this error recur? Does this error recur? Does this error recur? 04: Does this error recur? Does this error recur? Does this error recur? |
| Remedy: | Does this error recur? Yes Power OFF/ON. Replace the printer control PCB. |
| Error code: | 167 |
| Display: | Service Call 167: Error |
| Description: | Motor |
| Causes: | Is the error message displayed? Does this error recur? |
| Remedy: | The incorrect configuration ID. See “Web oiler fuser kit installation” on page 4-88 to set configuration ID. |
| Error code: | 168 |
| Display: | Service Call 168: Error |
| Description: | Motor |
| Causes: | Is the error message displayed? Does this error recur? |
| Remedy: | Unknown manufacture type - perform “Motor Detect” on page 3-18. If you do not find the problem after performing the test, call your next level support. |
| Error code: | 169 |
| Display: | Service Call 169: Error |
| Description: | Motor |
| Causes: | Is the error message displayed? Does this error recur? |
| Remedy: | Mirror motor lock not achieved - black - go to “Printhead diagnostics” on page 3-1. Note: Do not adjust or replace any printhead before performing checks in “Printhead diagnostics” on page 3-1. |
| Error code: | 170, 171 |
| Display: | Contact the Service center. 170: Error 171: Error Note) |
| Description: | Short-circuit or open-circuit of fuser thermistor is detected. |
| Causes: | Does error reoccur? |
| Remedy: | Does this error recur? Turn on the power again. Replace the fuser unit. |
| Error code: | 172, 173 |
| Display: | Contact the Service center. 172: Error 173: Error |
| Description: | The fuser thermistor has detected an abnormal temperature (high temperature or low temperature.) |
| Causes: | Does error reoccur? |
| Remedy: | Turn on the power again. Does this error recur? Replace the fuser unit. Replace the low voltage power supply unit. |
| Error code: | 174, 175 |
| Display: | Service call 174: Error, 175: Error |
| Description: | Short circuit or open circuit of the Lower Thermistor was detected. |
| Remedy: | Does this error recur? Yes Restore the power. Replace the fuser unit. |
| Error code: | 176, 177 |
| Display: | Contact the Service center. 176: Error 177: Error |
| Description: | The backup roller thermistor has detected an abnormal temperature (high temperature or low temperature.) |
| Causes: | Does error reoccur? |
| Remedy: | Does this error recur? Turn on the power again. Replace the fuser unit. Replace the low voltage power supply unit. |
| Error code: | 181 ... 184 |
| Display: | Service call 181: Error to 184: Error |
| Description: | Option unit I/F error (181=Duplex Unit, 182 to 184=Optional Tray) |
| Remedy: | Does this error recur? Yes Restore the power. Check to make sure the contact points of the connector and replace the optional unit. |
| Error code: | 190 |
| Display: | Service Call 190: Error |
| Description: | System Memory Overflow |
| Remedy: | System Memory Overflow Power OFF/ON Replace CU PCB. (Replace EEPROM) |
| Error code: | 200 ... 202 |
| Display: | Service Call 200: Error to 202: Error |
| Description: | PU Firm Download Error |
| Causes: | Error occurred when downloading PU firmware. |
| Remedy: | Error occurred when downloading PU firmware. After turning ON the power again, try downloading again. (This process isn’t executed for regular operations, therefore, will not occur) |
| Error code: | 203, 204 |
| Display: | Power Off/On 203:Error 204:Error |
| Description: | CU program error (not occur in normal operation) |
| Remedy: | Power OFF/ON. Does this error recur? Yes Replace the printer control PCB. |
| Error code: | 207, 208 |
| Display: | Power Off/On 207:Error 208:Error |
| Description: | CU program error (not occur in normal operation) |
| Remedy: | Power OFF/ON. Does this error recur? Yes Replace the printer control PCB. |
| Error code: | 209 |
| Display: | Power On/off 209: DOWNLOAD ERROR |
| Description: | Custom Media Table Download Error Failed to download custom media table. |
| Remedy: | Failed to download custom media table. After turning ON the power again, try downloading again. (This process isn’t executed for regular operations, therefore, will not occur) |
| Error code: | 213, 214 |
| Display: | Power Off/On 213:Error 214:Error |
| Description: | CU program error (not occur in normal operation) |
| Remedy: | Power OFF/ON. Does this error recur? Yes Replace the printer control PCB. |
| Error code: | 230 |
| Display: | Service Call 230: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “230 Paper Jam” on page 2-74. |
| Error code: | 231 |
| Display: | Service Call 231: Error |
| Description: | FGATE OFF error: Bk • The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K]. • The PFGATE ON signal still asserts when the next job starts. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 232 |
| Display: | Service call 232: Error |
| Description: | FGATE ON error: Y The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [Y]. |
| Causes: | • Defective ASIC (Lupus) • Poor connection between controller and EGB. • Defective EGB |
| Remedy: | 1. Check the connection between the controller board and the BCU. 2. Replace the BCU. 3. Replace the controller board. |
| Error code: | 250 |
| Display: | Service Call 250: Error |
| Description: | Paper Jam Clear Paper Path Leave Job in Finisher area 5 |
| Causes: | • Disconnected or defective harness to synchronizing detector for start position • Defective laser synchronizing detector for start position • Defective LDB |
| Remedy: | Primary: Paper is jammed in the MPF. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “250 Paper Jam” on page 2-78. |
| Error code: | 251 |
| Display: | SVC 251 ERROR |
| Description: | DMA circuit cut-in error |
| Causes: | • Disconnected or defective harness to synchronizing detector for start position • Defective laser synchronizing detector for start position • Defective LDB |
| Remedy: | Replace the Controller board. |
| Error code: | 254 |
| Display: | Contact the Service center. 254: Error |
| Description: | Laser synchronizing detection error: Start position [Y]: LD2. The laser synchronizing detection signal for the start position of the LDB [Y], [M], [C] or [K] is not detected while the LDB unit is in the READY state. |
| Causes: | • Disconnected or defective harness to synchronizing detector for start position • Defective laser synchronizing detector for start position • Defective LDB |
| Remedy: | 1. Check the harness connection between IPU and laser unit or around OPI. 2. Check the connectors inside the laser unit. 3. Replace the laser synchronizing detector for start position. 4. Replace the laser unit. |
| Error code: | 257 |
| Display: | Contact the Service center. 257: Error |
| Description: | Laser synchronizing detection error: Start position [K]: LD2. The laser synchronizing detection signal for the start position of the LDB [Y], [M], [C] or [K] is not detected while the LDB unit is in the READY state. |
| Causes: | • Disconnected or defective harness to synchronizing detector for start position • Defective laser synchronizing detector for start position • Defective LDB |
| Remedy: | 1. Check the harness connection between IPU and laser unit or around OPI. 2. Check the connectors inside the laser unit. 3. Replace the laser synchronizing detector for start position. 4. Replace the laser unit. |
| Error code: | 901, 902 |
| Display: | Power Off/On 901:Error 902:Error |
| Description: | Short circuit (901) or open circuit (902) with the belt thermistor was detected. |
| Causes: | Is belt thermistor cable setting proper? Does error reoccur? |
| Remedy: | Check the belt thermistor wiring. (Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable)? Yes Replace the part or the belt unit. No Replace the driver relay PCB. |
| Error code: | 903, 904 |
| Display: | Power Off/On 903:Error 904:Error |
| Description: | The belt thermistor detected abnormal temperature. 903:too high 904:too low |
| Causes: | Is belt thermistor cable setting proper? Does error reoccur? |
| Remedy: | Check the belt thermistor wiring. (Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable)? Yes Replace the part or the belt unit. No Replace the driver relay PCB. |
| Error code: | 918 |
| Display: | Power Off/on 918: Error |
| Description: | Duplex Unit Fan Failure The Duplex Fan rotation signal indicates the Duplex Fan has stopped rotating. Applicable Status Code: Code 918: The Duplex Fan has failed. |
| Causes: | • Duplex Unit Fan • Duplex Unit Control Board • Duplex Unit |
| Remedy: | 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Test the Duplex Unit Fan. Run the Service Diagnostics Duplex Fan test. Does the Fan function correctly? Go to Step 3. Replace the Duplex Unit. If the error persists, go to Step 3. 3 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Motor Driver Board. If the error persists, go to Step 4. Replace the DUPLEX Harness. 4 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 923 |
| Display: | Power Off/on 923: Error |
| Description: | Fuser Error |
| Remedy: | Fuser is too hot during printing or when printer is idle. 1 Fuser lamp (incorrect lamp/ 925 Service Error) Install the correct voltage and wattage lamp or fuser assembly. See “Fuser assembly removal”. If the correct fuser lamp is installed and the 925 error remains, the fuser may have reached standby temperature too quickly. Check that the line voltage is not exceeding the maximum rating for the printer. 2 Fuser lamp fuser top cover assembly Observe the lamp through the left side frame. If the lamp does not come on, do the following: • Remove the redrive assembly. • Remove the fuser assembly, disconnect the LVPS to fuser AC cable from the fuser assembly, and remove the fuser. See “Fuser assembly removal” • Verify that the lamp is installed correctly. If correct, check the continuity of the fuser top cover assembly by verifying the lamp contacts on the right contact assembly. If incorrect, check continuity of the fuser lamp. If incorrect, replace the lamp. If correct, replace the fuser top cover assembly. 3 LVPS LVPS to fuser AC cable CAUTION: When taking measurements for AC power, observe all safety precautions. Measure the AC line voltage between the two connectors on the fuser end of the LVPS to fuser AC cable. If the voltage is incorrect, turn the power off, and remove the LVPS. Measure the AC line voltage between pins CN1-1 and CN1-3 on the board. If correct, check the continuity of the LVPS to fuser AC cable. If incorrect, replace the cable. If the AC line voltage at CN1 is incorrect, check fuse F2. If the fuse is blown, replace the fuse. If the fuse is not blown, replace the LVPS assembly. |
| Error code: | 928 |
| Display: | Power Off/on 928: Error |
| Description: | Failure in the Fuser Motor The Fuser Motor has stopped rotating. Applicable Status Code: Code 928: The Fuser Motor has failed. |
| Causes: | • Fuser Motor, PL2.1.9 • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4 |
| Remedy: | 1 Test the Fuser Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Fuser Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Fuser Motor. Is the +24 V across DCHEAT- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 931 |
| Display: | Power Off/on 931: Error |
| Description: | Duplex Unit Clock Frequency Error The clock frequency for the Duplex Unit Control Board CPU is inaccurate. Applicable Status Code: Code 931: The Duplex Unit’s CPU clock frequency is inaccurate. |
| Causes: | • Motor Driver Board, PL2.1.10 • Duplex Unit, PL16.1.1A |
| Remedy: | 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Duplex Unit. If the error persists, go to Step 3. Replace the DUPLEX Harness. 3 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness. |
| Error code: | 933 |
| Display: | Power Off/on 933: Error |
| Description: | Black Printhead Error |
| Remedy: | 1 Check to ensure that the cables between the LED printhead and the printhead controller board as well as the cables between the printhead controller board and the printer controller board are properly connected. Are they properly connected? Go to step 2. Properly connect the cables. 2 Replace the LED printhead for the affected color. Did this resolve the problem? Problem solved. Replace the printhead controller board, and go to step 3. 3 Did replacement of the printhead controller board resolve the problem? Problem solved. Replace the printer controller board. |
| Error code: | 934 |
| Display: | Power Off/on 934: Error |
| Description: | Color Drum Sensor Error |
| Remedy: | 1 Clean the color drum sensor LED. Did this fix the problem? Problem solved. Go to step 2 2 Swap the yellow photo developer with a different color photo developer. Did this fix the problem? Replace the photo developer that called the error. Go to step 3. 3 Is connector CN2 on the printer controller board connected properly? Replace the sub frame assembly. Plug the connector in securely. 4 Did replacing the sub frame fix the problem? Problem solved. Replace the printer controller board. |
| Error code: | 935 |
| Display: | Power Off/on 935: Error |
| Description: | Black Drum Sensor Error |
| Remedy: | 1 Clean the black drum sensor LED. Did this fix the problem? Problem solved. Go to step 2 2 Swap the black photo developer with a different color photo developer. Did this fix the problem? Replace the photo developer that called the error. Go to step 3. 3 Is connector CN2 on the printer controller board connected properly? Replace the sub frame assembly. Plug the connector in securely. 4 Did replacing the sub frame fix the problem? Problem solved. Replace the printer controller board |
| Error code: | 941 |
| Display: | Power off/on 941: Error |
| Description: | High-Capacity Feed Tray Error |
| Remedy: | 1 Is connector CN22 on the printer controller board connected properly? Go to “Highcapacity feeder (HCF) service check”. Plug the connector in securely. |
| Error code: | 942 |
| Display: | Power off/on 942: Error |
| Description: | Duplex Error |
| Remedy: | 1 Is connector CN16 on the printer controller board connected properly? Replace the printer controller board. Plug the connector in securely. |
| Error code: | 943 |
| Display: | Power off/on 943: Error |
| Description: | TMC Error - Black |
| Remedy: | Black TMC switch failure |
| Error code: | 944 |
| Display: | Power off/on 944: Error |
| Description: | Dcon circuit access failed. |
| Remedy: | Does this error recur? Yes Cycle the power. Replace the CU/ PU board. |
| Error code: | 945 |
| Display: | Power off/on 945: Error |
| Description: | Engine Flash Error |
| Remedy: | Reflash the engine code. |
| Error code: | 980 |
| Display: | Contact the Service center. 980: Error |
| Description: | <device> Comm |
| Causes: | • See description below this table. |
| Remedy: | The engine is experiencing unreliable communications to the specified device. |
| Error code: | 982 |
| Display: | Service call 982: Error |
| Description: | <device> Comm |
| Causes: | • Localization setting not specified (The main power switch is turned on for the first time after the NVRAM is replaced.) • Incorrect localization setting • Defective NVRAM |
| Remedy: | Communications error detected by the specified device. |
| Error code: | 983 |
| Display: | Power Off/on 983: Error |
| Description: | <device> |
| Causes: | Is more than one toner cartridge of the same color installed? |
| Remedy: | Invalid command received by the specified device. |
| Error code: | 984 |
| Display: | Service call 984: Error. |
| Description: | <device> |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | Invalid command parameter received by the specified device. Note: Service errors 980 thru 984 <device> can be one of the following: system board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin. |
| Error code: | 985 |
| Display: | Service call 985: Error |
| Description: | Transfer Belt Thermistor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU/controller disconnected |
| Remedy: | 1 Are connectors CN407 and CN411 on the sensor board connected properly? Go to step 2. Plug the connector in securely. 2 Is connector CN15 on the printer controller board connected properly? Replace the transfer belt unit. If the problem remains, replace the printer controller board. Plug the connector in securely. |
| Error code: | 986 |
| Display: | Service call 986: Error |
| Description: | Transparency (OHP) Sensor Error |
| Causes: | • Controller (SIMAC) board defective • BICU defective • BICU Controller disconnected |
| Remedy: | 1 Are connectors CN4 (light emitting) and CN5 (light receiving) on the CK1 daughter board connected properly? Go to step 2. Plug the connector in securely. 2 Test the sensor. While actuating the sensor, does the voltage fluctuate between 0 V and +5 between pins 2 and 3 of connector CN7 of the printer controller board? Replace the printer controller board. Replace the MPF unit. |
| Error code: | 987 |
| Display: | Service call 987: Error |
| Description: | Service Toner Cartridge |
| Remedy: | 1 Turn the printer off and then back on. Did this fix the error? Problem solved. Go to step 2. 2 Try different toner cartridges. Did this fix the error? Problem solved. Go to step 3. 3 Check the cable connections on the RFID antenna, and CN 21 on the printer controller card. Are they properly connected? Go to step 4. Properly connect the connections. 4 Check the RFID cable. Is it damaged? Replace the RFID cable. Replace the printer controller board. |
| Error code: | 999 |
| Display: | Service call 999: Error |
| Description: | Stapler Motor Error |
| Causes: | • Color registration (MUSIC) failure |
| Remedy: | 1 Are staples jammed in the stapler? Go to step 2. Go to step 3. 2 Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Replace the staple cartridge and to go step 4. Problem solved. 3 Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Go to step 5. Securely connect the connectors. 4 Did replacement of the stapler cartridge resolve the problem? Problem resolved. Replace the stapler. 5 Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Replace the stapler. Replace the finisher control board. 6 Did replacement of the finisher control board correct the problem? Problem solved. Go to step 7. 7 Is there continuity on the stapler to finisher control board cable? Replace the power supply. Replace the cable. |
| Error code: | F0C, FOD |
| Display: | Power off/on F0C, F0D: Error PC:nnnnnnnn LR:nnnnnnnn FR:nnnnnnnn |
| Description: | CU program error |
| Remedy: | Does this error recur? Yes Restore the power. Replace the CU/ PU board. |
| Error code: | FFE |
| Display: | Power off/on FFE: Error PC:nnnnnnnn LR:nnnnnnnn FR:nnnnnnnn |
| Description: | CU program error |
| Remedy: | Does this error recur? Yes Restore the power. Replace the CU/ PU board. |
| Error code: | FFF |
| Display: | Power Off/On FFF:Error |
| Description: | CU program error |
| Remedy: | Power OFF/ON. Does this error recur? Yes Replace the printer control PCB. |
