
Xerox WorkCentre 3045B
Рейтинг
Снят с производства
Тип устройства
МФУ
Технология печати
светодиодная
Макс. формат
A4
Число страниц в месяц
30000
Скорость печати
A4
24
Цветность печати
черно-белая
Общие характеристики |
|
---|---|
Технология печати |
светодиодная |
Число страниц в месяц |
30 000 |
Область применения |
малый офис |
Тип |
лазерный/светодиодный |
Цветность печати |
|
Макс. формат |
A4 |
Размещение |
настольный |
Сканер |
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Тип устройства |
МФУ |
Копир |
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Факс |
|
Телефон |
|
Печать фотографий |
|
Принтер |
|
Время разогрева |
25 |
Двусторонняя печать |
|
Пигментные чернила |
|
Печать без полей |
|
Система непрерывной подачи чернил |
|
Прямая печать |
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Макс, разрешение для ч/б печати |
|
По X | 1 200 |
По Y | 1 200 |
Скорость ч/б печати |
|
A4 | 24 |
Время выхода первого отпечатка |
|
Ч/б | 8 |
Копир |
|
Макс, количество копий за цикл |
99 |
Время выхода первой копии |
24 |
Значение масштаба |
|
Максимальное | 4 |
Минимальное | 0,25 |
Макс, разрешение (ч/б) |
|
По X | 600 |
По Y | 1 200 |
По Y | 600 |
Сканер |
|
Тип сканера |
планшетный |
Глубина цвета |
24 бит |
Оттенки серого |
256 |
Макс. формат оригинала |
A4 |
Стандарт TWAIN |
|
Стандарт WIA |
|
Слайд-адаптер |
|
Отправка изображения по e-mail |
|
Макс, размер сканирования |
|
По Y | 297 |
По X | 216 |
Разрешение сканера |
|
По Х (улучшенное) | 9 600 |
По Y (улучшенное) | 9 600 |
По Х | 1 200 |
Расходные материалы |
|
Количество картриджей |
1 |
Ресурс ч/б картриджа/тонера |
1 000 |
Печать на: |
|
Пленках |
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Глянцевой бумаге |
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Этикетках |
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Конвертах |
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Матовой бумаге |
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Карточках |
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Рулоне |
|
CD/DVD |
|
Фотобумаге |
|
Плотность бумаги |
|
Максимальная | 163 |
Минимальная | 60 |
Факс |
|
Цветной |
|
PC Fax |
|
Телефон |
|
Спикерфон |
|
Проводная трубка |
|
Стандарт DECT |
|
Caller ID |
|
Беспроводная трубка |
|
АОН |
|
Автоответчик |
|
Языки управления |
|
PPDS |
|
PCL 5e |
|
PCL 5c |
|
PostScript 3 |
|
PostScript 2 |
|
PostScript |
|
PCL 6 |
|
|
|
Лотки |
|
Подача бумаги |
|
Максимальная | 150 |
Стандартная | 150 |
Вывод бумаги |
|
Стандартный | 100 |
Максимальный | 100 |
Финишер |
|
Сортер |
|
Электронная сортировка |
|
Сортировка со сдвигом |
|
Степлер |
|
Брошюровщик |
|
Интерфейсы |
|
Версия USB |
2,0 |
USB |
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Устройство для чтения карт памяти |
|
AirPrint |
|
LPT |
|
Bluetooth |
|
Wi-Fi 802.11n |
|
Wi-Fi |
|
FireWire (IEEE 1394) |
|
Ethernet (RJ-45) |
|
RS-232 |
|
Веб-интерфейс |
|
Инфракрасный порт |
|
Память/Процессор |
|
Макс, объем памяти |
128 |
Объем памяти |
128 |
Частота процессора |
300 |
Дополнительная информация |
|
Работа от аккумулятора |
|
Экран |
|
Поддержка ОС |
|
Linux |
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Mac OS |
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Windows |
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DOS |
|
Потребляемая мощность |
|
При работе | 332 |
В режиме ожидания | 51,4 |
Уровень шума |
|
При работе | 54 |
В режиме ожидания | 15 |
Габариты |
|
Высота |
299 |
Ширина |
410 |
Глубина |
389 |
Вес |
8,9 |
Модули
Feeder 1
Feeder 3
Electrical 3
DRIVE
Electrical 2
Electrical 1
PAPER FEED
Xerographics 2
(Узел термозакрепления)
Feeder 2
COVERS
Toner Dispense
Xerographics 1
PANEL
Fuser
Scanner / Control Panel 3045B
ADF / Scanner / Control Panel 3045N
Детали Electrical 1
Деталь: | PLATE LOWER |
Парткод: | P400238774 |
Деталь: | Guide Paper Bypass |
Парткод: | P400238775 |
Деталь: | Tray Assy Bypass (with 4-8) |
Парткод: | P400238776 |
Деталь: | Guide Side PSI L |
Парткод: | P400238777 |
Деталь: | Guide Side PSI R |
Парткод: | P400238778 |
Деталь: | Tray PSI |
Парткод: | P400238779 |
Деталь: | RACK GUIDE SIDE |
Парткод: | P400238780 |
Деталь: | GEAR PINION |
Парткод: | P400238781 |
Деталь: | Guide Side MSI L |
Парткод: | P400238782 |
Деталь: | Guide Side MSI R |
Парткод: | P400238783 |
Деталь: | FOOT ASSY |
Парткод: | P400238784 |
Деталь: | Kit, Bypass Tray Assembly (with 2, 3) |
Парткод: | 676K11730 |
Деталь: | Chute Upper |
Парткод: | P400238801 |
Деталь: | Roll Assy Pinch REGI (with 3-5) |
Парткод: | P400238802 |
Деталь: | Roll Pinch REGI10 |
Парткод: | P400238803 |
Деталь: | Roll Pinch REGI30 |
Парткод: | P400238804 |
Деталь: | Shaft Pinch REGI |
Парткод: | P400238805 |
Деталь: | Registration Roller |
Парткод: | 059E07550 |
Деталь: | CHUTE LOW |
Парткод: | P400238806 |
Деталь: | SPRING ACTUATOR REGI |
Парткод: | P400238807 |
Деталь: | REGISTRATION SENSOR ACTUATOR |
Парткод: | 120E33031 |
Цена: | 170 ₽ |

Деталь: | Registration Sensor |
Парткод: | 930W00123 |
Цена: | 750 ₽ |
Деталь: | Spring Earth REGI |
Парткод: | P400238808 |
Деталь: | Bearing REGI Earth |
Парткод: | P400238809 |
Деталь: | Bearing REGI Metal Earth |
Парткод: | P400238810 |
Деталь: | SPRING TURN |
Парткод: | P400238811 |
Деталь: | Bearing REGI Metal |
Парткод: | P400238812 |
Деталь: | Bearing REGI |
Парткод: | P400238813 |
Деталь: | SPRING REGI CLUTCH |
Парткод: | P400238814 |
Деталь: | FLANGE REGI CLUTCH |
Парткод: | P400238815 |
Деталь: | GEAR REGI CLUTCH |
Парткод: | P400238816 |
Деталь: | COVER SOLENOID |
Парткод: | P400238817 |
Деталь: | FEED SOLENOID |
Парткод: | 121E22993 |
Деталь: | HARNESS ASSY REG SNS |
Парткод: | P400238818 |
Деталь: | Guide Harness IIT SNR |
Парткод: | P400238858 |
Деталь: | Guide Harness IIT MOT |
Парткод: | P400238859 |
Деталь: | PWBA ESS 3045B US/EU (3in1 IP Board) |
Парткод: | 676K10950 |
Деталь: | PWBA ESS 3045B Ru/In (3in1 IP Board) |
Парткод: | 676K10960 |
Деталь: | PWBA ESS 3045NI US/EU (4in1 IP Board) |
Парткод: | 676K10973 |
Деталь: | PWBA ESS 3045NI Ru/In (4in1 IP Board) |
Парткод: | 676K10983 |
Деталь: | FAX BOARD |
Парткод: | 101K62530 |
Деталь: | Harness Assy FAX |
Парткод: | P400238860 |
Деталь: | Plate ESS |
Парткод: | P400238861 |
Деталь: | Plate Stay Rear |
Парткод: | P400238862 |
Деталь: | PLATE EARTH L |
Парткод: | P400238863 |
Деталь: | Screw M3x6B |
Парткод: | P400238864 |
Деталь: | Rear Door Interlock Switch |
Парткод: | 110K16521 |
Деталь: | Guide Harness FR |
Парткод: | P400238850 |
Деталь: | Guide Harness IL |
Парткод: | P400238851 |
Деталь: | Plate LVPS |
Парткод: | P400238852 |
Деталь: | Guide Inlet |
Парткод: | P400238853 |
Деталь: | Power switch assembly |
Парткод: | P400238854 |
Деталь: | Insulator LVPS |
Парткод: | P400238855 |
Деталь: | LVPS (110V) |
Парткод: | 105E19920 |
Деталь: | LVPS (220V) |
Парткод: | 105E19930 |
Деталь: | Screw M3x6B |
Парткод: | P400238856 |
Деталь: | Screw S+M4x6B |
Парткод: | P400238857 |
Деталь: | Power Cord DAO |
Парткод: | 675K17830 |
Деталь: | Power Cord B220V |
Парткод: | 675K17660 |
Деталь: | Guide Harness Upper |
Парткод: | P400238839 |
Деталь: | HVPS |
Парткод: | 105K30870 |
Деталь: | MCU Board |
Парткод: | 960K61882 |
Деталь: | FFC ASSY MAIN MOT |
Парткод: | P400238840 |
Деталь: | FFC ASSY MC-HV |
Парткод: | P400238841 |
Деталь: | FFC ASSY MC-ES AIO |
Парткод: | P400238842 |
Деталь: | HARNESS ASSY DISP MOT |
Парткод: | P400238843 |
Деталь: | HARNESS ASSY LV-MC |
Парткод: | P400238844 |
Деталь: | HARNESS ASSY LV-MCES |
Парткод: | P400238845 |
Деталь: | HARNESS ASSY MC-LP |
Парткод: | P400238846 |
Деталь: | Guide Harness LPH |
Парткод: | P400238847 |
Деталь: | Guide Harness Upper AIO |
Парткод: | P400238848 |
Деталь: | Screw M3x6B |
Парткод: | P400238849 |

Деталь: | Ось узла подачи из основного лотка, в сборе |
Парткод: | 059K71564 |
Цена: | 3 100 ₽ |
Деталь: | HSG Assy Xero High |
Парткод: | P400238826 |
Деталь: | Spring FG D A4M |
Парткод: | P400238827 |
Деталь: | Spring FG AD A4M |
Парткод: | P400238828 |
Деталь: | Head Assy R |
Парткод: | P400238829 |
Деталь: | Spring LPH AD A4M |
Парткод: | P400238830 |
Деталь: | Spring LPH D A4M |
Парткод: | P400238831 |
Деталь: | Cover FFC A4M |
Парткод: | P400238832 |
Деталь: | Core Ferrite |
Парткод: | P400238833 |
Деталь: | Cable FFC |
Парткод: | P400238834 |
Деталь: | Печь, в сборе (220В) |
Парткод: | 676K10397 |
Цена: | 17 700 ₽ |
Деталь: | Feed Roll Assembly (with 1-7) |
Парткод: | 059K71563 |
Деталь: | Cam MSI L |
Парткод: | P400238785 |
Деталь: | Roll Core |
Парткод: | P400238786 |
Деталь: | ROLL ASSY FEED |
Парткод: | P400238787 |
Деталь: | HOLDER FEED |
Парткод: | P400238788 |
Деталь: | SHAFT FEED |
Парткод: | P400238789 |
Деталь: | Cam MSI R |
Парткод: | P400238790 |
Деталь: | Bottom Plate (with 9,10) |
Парткод: | 815K07610 |
Деталь: | Pad MSI |
Парткод: | P400238791 |
Деталь: | Plate BTM |
Парткод: | P400238792 |
Деталь: | Holder BTM L |
Парткод: | P400238793 |
Деталь: | Holder BTM R |
Парткод: | P400238794 |
Деталь: | FOLLOWER L |
Парткод: | P400238795 |
Деталь: | FOLLOWER R |
Парткод: | P400238796 |

Деталь: | Separator Pad Assembly |
Парткод: | 848K49666 |
Цена: | 1 400 ₽ |
Деталь: | Arm MSI R |
Парткод: | P400238797 |
Деталь: | SPRING NF |
Парткод: | P400238798 |
Деталь: | Arm MSI L |
Парткод: | P400238799 |
Деталь: | Feed Gear |
Парткод: | 807E36162 |
Деталь: | SPRING FEED |
Парткод: | P400238800 |

Деталь: | Holder Assy-Arm L (with 3-5) |
Парткод: | 019K11690 |
Цена: | 1 200 ₽ |

Деталь: | Holder Assy-Arm R (with 3,4,6) |
Парткод: | 019K11700 |
Цена: | 1 300 ₽ |
Деталь: | Spring IIT |
Парткод: | P400238758 |
Деталь: | Arm IIT |
Парткод: | P400238759 |
Деталь: | Holder Arm L |
Парткод: | P400238760 |
Деталь: | Holder Arm R |
Парткод: | P400238761 |
Деталь: | TOP COVER |
Парткод: | 848K59690 |
Деталь: | Rear door |
Парткод: | 848K59900 |
Деталь: | Transfer Roller Bearing Left |
Парткод: | 013E39621 |
Деталь: | Transfer Roller Bearing Right |
Парткод: | 013E39631 |
Деталь: | TRANSFER ROLLER |
Парткод: | 022K76990 |
Деталь: | Rear Cover (3045B) |
Парткод: | 676K11710 |
Деталь: | Rear Cover (3045NI) |
Парткод: | 676K11720 |
Деталь: | RIGHT COVER |
Парткод: | 848E67092 |
Деталь: | Main Tray (with 15-18) |
Парткод: | 848K50204 |
Деталь: | Main tray |
Парткод: | P400238762 |
Деталь: | Main Tray Extension |
Парткод: | P400238763 |
Деталь: | GUIDE END |
Парткод: | P400238764 |
Деталь: | Lever Guide End |
Парткод: | P400238765 |
Деталь: | HiPot Cover |
Парткод: | 848E78610 |
Деталь: | Front Cover (with 21,22) |
Парткод: | 676K11740 |
Деталь: | CVR-F Lower |
Парткод: | P400238766 |
Деталь: | CVR-F Upper |
Парткод: | P400238767 |
Деталь: | USB Cover |
Парткод: | 848E67040 |
Деталь: | INNER FRONT COVER |
Парткод: | 848E78510 |
Деталь: | Output Tray Extension (with 26,27) |
Парткод: | 050K69050 |
Деталь: | Tray-Ext A |
Парткод: | P400238768 |
Деталь: | Tray-Ext B |
Парткод: | P400238769 |
Деталь: | LEFT COVER |
Парткод: | 848E67072 |
Деталь: | Front USB Board |
Парткод: | 960K47000 |
Деталь: | HARNESS ASSY USB FRONT |
Парткод: | P400238770 |
Деталь: | Bracket Assy WIFI |
Парткод: | P400238771 |
Деталь: | Harness Assy WIFI |
Парткод: | P400238772 |
Деталь: | Screw M3x6B |
Парткод: | P400238773 |
Деталь: | TONER DISPENSER ASSY |
Парткод: | 094K93230 |
Деталь: | TONER MOTOR |
Парткод: | 127K61370 |
Цена: | 1 400 ₽ |
Деталь: | Wire Earth Motor |
Парткод: | P400238835 |
Деталь: | Screw M3x6B |
Парткод: | P400238836 |
Деталь: | TONER CARTRIDGE |
Парткод: | P400238837 |
Деталь: | HARNESS ASSY DCRA |
Парткод: | P400238838 |
Деталь: | Plate Upper |
Парткод: | P400238819 |
Деталь: | Spring Assy Track AD (With 3,4) |
Парткод: | P400238820 |
Деталь: | HOLDER SPRING |
Парткод: | P400238821 |
Деталь: | Spring Track AD |
Парткод: | P400238822 |
Деталь: | Housing Assy Deve High |
Парткод: | P400238823 |
Деталь: | Gear D3 |
Парткод: | P400238824 |
Деталь: | Bracket Assy Gear D3 |
Парткод: | P400238825 |
Деталь: | Плата высоковольтного питания |
Парткод: | 105K30874 |

Деталь: | Плата импульсного питания |
Парткод: | 105E19910 |
Деталь: | Scanner Assy (with 2,8,10-12) (3045B) |
Парткод: | 604K70931 |
Деталь: | Document Cover (with 7) (3045B) |
Парткод: | P400238872 |
Деталь: | - - |
Парткод: | P400238873 |
Деталь: | - - |
Парткод: | P400238874 |
Деталь: | - - |
Парткод: | P400238875 |
Деталь: | - - |
Парткод: | P400238876 |
Деталь: | Hinge Assy ADF |
Парткод: | TBD |
Деталь: | IIT Assy (with 9) |
Парткод: | P400238877 |
Деталь: | SPEAKER |
Парткод: | P400238878 |
Деталь: | Control Panel (3045B) |
Парткод: | P400238879 |
Деталь: | Cover SSB |
Парткод: | P400238880 |
Деталь: | Rail IIT FB |
Парткод: | P400238881 |
Деталь: | Control panel board |
Парткод: | TBD |
Деталь: | Control Panel LCD Display |
Парткод: | TBD |
Деталь: | Scanner Assy (with 2,8,10-12) |
Парткод: | 604K70921 |
Деталь: | ADF Assy (with 3-7) |
Парткод: | P400238865 |
Деталь: | ADF top cover |
Парткод: | 604K65550 |
Деталь: | ADF Separator Pad (with 5) |
Парткод: | 604K65560 |
Деталь: | SPRING RETARD |
Парткод: | P400238866 |
Деталь: | ADF input tray |
Парткод: | 604K65530 |
Деталь: | Hinge Assy ADF |
Парткод: | TBD |
Деталь: | IIT Assy (with 9) |
Парткод: | P400238867 |
Деталь: | SPEAKER |
Парткод: | P400238868 |
Деталь: | Control Panel (3045NI) |
Парткод: | P400238869 |
Деталь: | Cover SSB |
Парткод: | P400238870 |
Деталь: | Rail IIT FB |
Парткод: | P400238871 |
Деталь: | Control panel board |
Парткод: | TBD |
Деталь: | Control Panel LCD Display |
Парткод: | TBD |
Коды ошибок
005-121
005-301
010-397
016-315
016-317
016-372
016-501
016-502
016-503, 016-504, 016-506, 016-507
016-718
016-719
016-720
016-744
016-745
016-749
016-764
016-766
016-767
016-791
016-795
016-797
016-920
016-930, 016-931
016-981
016-985
017-970
017-980
017-981
017-988
018-338
024-340
024-360
024-371
024-958
024-963
026-720
026-721
026-722
026-723
026-750, 026-751, 026-752
031-521
031-526
031-529
031-530
031-533
031-534
031-535
031-536
031-537
031-555
031-556
031-557
031-558
031-571, 031-578
031-574
031-575
031-576
031-578
031-579
031-582
031-584
031-585
031-587
031-588
031-589
031-594
031-598
033-503
033-513
033-787
033-788
034-700
034-701
034-702 ... 034-711
034-712 ... 034-727
034-750 ... 034-768
041-340
061-370
062-321
062-790
075-100
075-921
077-100
077-104
077-106
077-108
077-109
077-304
077-900
077-901
091-402
092-651
092-661
093-426
093-926
093-933
093-974
116-210
116-314
116-325
116-326
116-335
116-355
116-395
117-331 ... 117-366
124-333
134-211
191-310
Описание
Error code: | 005-121 |
Display: | Paper Jam 005-121 Open ADF Cover and Clear Jam |
Description: | ADF JAM Detect ADFJAM |
Causes: | • DADF Assembly (PL51.1.2) • IIT Pick-up Module Kit (PL51.1.4) • IP Board (PL18.1.22) |
Remedy: | 1 Check the document Does the document meet the specifications of the printer? Go to step 2. Use the right document. 2 Check the DADF Assembly Is the DADF Assembly closed properly against the platen glass? Go to step 3. Close the DADF Assembly properly. 3 Check the DADF Assembly connection Check the connection between the DADF Assembly and the IP Board. Is P/J1502 connected securely? Go to step 4. Connect P/J1502 securely. 4 Check the document path Open the DADF cover and check the document path. Are there any foreign objects, or paper pieces, etc. on the document path? Remove the foreign objects, or paper pieces, etc. Go to step 5. 5 Check the IIT Pick-up Module Kit Is the IIT Pick-up Module Kit installed properly? Go to step 3. Reinstall the IIT Pick-up Module Kit. 6 Check the IIT Pick-up Module Kit Is the IIT Pick-up Module Kit deformed or worn out? Replace the KIT IIT Pick-up Module. Go to step 7. 7 Check after replacing the DADF Assembly Replace the DADF Assembly. Does the error still occur? Replace the IP Board. Finished. |
Error code: | 005-301 |
Display: | Cover Open 005-301 Remove paper then Close ADF Cover |
Description: | ADF Cover Open |
Causes: | • DADF Assembly (PL51.1.2) • IP Board (PL18.1.22) |
Remedy: | 1 Check the DADF cover Is the DADF cover closed properly? Go to step 2. Close the DADF cover properly. 2 Check the DADF Assembly connection Check the connection between the DADF Assembly and the IP Board. Is P/J1502 connected securely? Go to step 3. Connect P/J1502 securely. 3 Check after replacing the DADF Assembly Replace the DADF Assembly. Does the error still occur? Replace the IP Board. Finished. |
Error code: | 010-397 |
Display: | 010-397 Code:xxxxxxxx Restart Printer |
Description: | IOT Fuser Failure Detect Fuser Error |
Causes: | • Fuser Assembly (PL7.1.1) • Heater Harness Assembly (PL7.1.5) • Top Harness Assembly (PL18.2.5) • LVPS (PL18.1.34) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the Fuser Assembly installation Are the Fuser Assembly, and the drawer connector (DP/J281) of the printer installed properly (without a bent pin, or any foreign or burnt objects, etc.)? Go to step 2. Reinstall the Fuser Assembly. 2 Check the Fuser Assembly connection Check the connection between the Fuser Assembly and the MCU Board, and the connection between the Fuser Assembly and the LVPS. Are P/J281, P/J28, and P/J47 connected securely? Go to step 3. Connect P/J281, P/J28, and P/J47 securely. 3 Check the connections between LVPS and the MCU Board Check the connection between the LVPS and the MCU Board. Are P/J508 and P/J29 connected securely? Go to step 4. Connect P/J508 and P/J29 securely. 4 Check the Heater Harness Assembly continuity. Is each cable of P/J281<=>P/J47 continuous? Go to step 5. Replace the Heater Harness Assembly. 5 Check the Top Harness Assembly continuity. Is each cable of P/J281<=>P/J28 continuous? Go to step 6. Replace the Top Harness Assembly. 6 Check the power to the Fuser Assembly (+5 VDC) Check if the voltage between the MCU Board ground and the P/J28-2 pin is about +5 VDC. Go to step 7. Refer to “+5 VDC Power FIP”. 7 Check after replacing the Fuser Assembly Replace the Fuser Assembly. Does the error still occur? Go to step 8. Finished. 8 Check after replacing the LVPS Replace the LVPS. Does the error still occur? Replace the MCU Board. Finished. |
Error code: | 016-315 |
Display: | 016-315 System Restart Printer |
Description: | IP Board to IIT Communication Error An error occurred between the IIT and the Controller. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 016-317 |
Display: | 016-317 Restart Printer Contact Support If Message Returns |
Description: | ESS ROM Main Check Fail 016-317: The standard Page Memory is corrupted. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 016-372 |
Display: | 016-372 System Restart Printer Contact Support If Message Returns |
Description: | DRAM Memory Allocation Fail Fax memory allocation error is detected. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 016-501 |
Display: | Write Flash Error 016-501 System Contact Support If Message Returns |
Description: | Controller Boot Flash Write Error Unable to write the Download File of Controller Boot into the Flash ROM. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power OFF and ON. 2. If the problem persists, replace the ESS/MCU PWB (PL 18.3). |
Error code: | 016-502 |
Display: | Write Flash Error 016-502 System Contact Support If Message Returns |
Description: | UI Panel Download Flash Write Error Unable to write the Download File of UI Panel into the Flash ROM. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power OFF and ON. 2. If the problem persists, replace the following parts in sequence: • ESS/MCU PWB (PL 18.3) • UI PWB (PL 1.10) |
Error code: | 016-503, 016-504, 016-506, 016-507 |
Display: | SMTP Error 016-50X Scan Job Failure |
Description: | E-mail Error |
Causes: | • IP Board. • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP and MCU Boards. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete |
Error code: | 016-718 |
Display: | Memory Full 016-718 Printer Job too Large |
Description: | Memory Over flow |
Causes: | • Optional Memory Card (SFP PL8.1.15; MFP PL8.1.4) |
Remedy: | 1 Check for memory expansion. Is additional memory installed? Is the additional memory installed properly? Go to step 2. Install additional memory. Or, reinstall it properly. 2 In the printer driver, set the Print Mode to “Standard”. Does the error persist during printing? Go to step 3. Complete. 3 In the Control Panel, go to Admin Menu > Maintenance (Mode) and delete data by executing Clear Storage. Does the error persist during printing? The current printing job process cannot be continued because the memory capacity is exceeded. Complete. |
Error code: | 016-719 |
Display: | Decode Error 016-719 Printer Job Failure |
Description: | Decode Error Decode error is detected. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 016-720 |
Display: | PDL Request 016-720 Printer Data Violation |
Description: | PDL Error |
Causes: | • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2) |
Remedy: | 1 Check the cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable (USB2.0) - For network printer: Ethernet cable (10Base-T/100Base-TX / 1000Base-T) Does the cable meet the specifications? Go to step 2. Use a cable that meets the specifications. - For local printer: USB cable (USB2.0) - For network printer: Ethernet cable(10Base-T/ 100Base-TX / 1000Base-T) 2 Plug and unplug the cable. (USB cable or I/F cable) Does the error still occur when printing? Go to step 3. Complete. 3 Replace the cable. (USB cable or I/F cable) Does the error still occur when the power is turned Off and On? Replace the IP Board. Complete. |
Error code: | 016-744 |
Display: | Format Error 016-744 System Invalid Data |
Description: | Download Check Sum Error Cause: Download file checksum is invalid. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power Off and On to check that the error recurs. 2. Re-download the correct file. 3. Check the cable between the Printer and PC (or Printer and Hub). • For local printer: USB cable. • For network printer: Ethernet cable. 4. Take corrective actions at the host side. |
Error code: | 016-745 |
Display: | Format Error 016-745 System Invalid Data |
Description: | Download header Error Cause: Download file header is invalid. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power Off and On to check that the error recurs. 2. Re-download the correct file. 3. Check the cable between the Printer and PC (or Printer and Hub). • For local printer: USB cable. • For network printer: Ethernet cable. 4. Take corrective actions at the host side. |
Error code: | 016-749 |
Display: | PJL Request 016-749 Printer Data Violation |
Description: | PJL Request Error The print data cannot be processed by PJL. |
Causes: | • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 016-764 |
Display: | Connect Fail 016-764 Scan Job Failure |
Description: | SMTP Server Connection Error Cause: Error occurs when connecting to SMTP server. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Contact the SMTP Server Administrator. • Check the network connection using the ping command. • Check the network setting.(E-Mail Server Settings / DNS settings) 2. Take corrective actions at the host side. |
Error code: | 016-766 |
Display: | SMTP Error 016-766 Scan Job Failure |
Description: | SMTP Server File System Error Cause: Error in SMTP server. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Contact the SMTP Server Administrator. 2. Check the SMTP Server Error. 3. Take corrective actions at the host side. |
Error code: | 016-767 |
Display: | Address Error 016-767 Scan Job Failure |
Description: | Invalid Recipient Email Address Cause: Recipient email address is incorrect. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Check the email address and try scanning again. 2. Take corrective actions at the host side. |
Error code: | 016-791 |
Display: | USB Memory was removed. 016-791 System Job Failure |
Description: | USB Memory Removal Error (During Read) Cause: USB memory is removed while memory reading job is being executed. |
Causes: | • Front USB Board. • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK button is pressed or message is displayed for specified time. If the error persists: 1. Check the USB Memory. 2. Ensure that the error is replicated after the printer is powered Off and then On, and then change the USB. 3. Take corrective actions at the host side. |
Error code: | 016-795 |
Display: | File Format Error 016-795 Printer Job Failure |
Description: | File Format Error |
Causes: | • Front USB Board. • IP Board. • MCU Board. |
Remedy: | 1 Reseat the Front USB Board connection. Does the error persist? Go to Step 2. Complete. 2 Replace the Front USB Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 016-797 |
Display: | File Read Error 016-797 Printer Job Failure |
Description: | File Read Error |
Causes: | • Front USB Board. • IP Board. • MCU Board. |
Remedy: | 1 Reseat the Front USB Board connection. Does the error persist? Go to Step 2. Complete. 2 Replace the Front USB Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 016-920 |
Display: | Wireless Error 016-920 System Setup Fail |
Description: | Wireless Error |
Causes: | • IP Board, PL7.1.9B • MCU Board, PL7.2.2 |
Remedy: | 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to step 3. Complete. 3 Replace the MCU Board. Complete. |
Error code: | 016-930, 016-931 |
Display: | USB Host Error 016-930 System Unsupported Device Remove from USB Port |
Description: | USB HOST Error |
Causes: | • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2) |
Remedy: | 1 Remove the devices from the USB port. Does the error still occur when the power is turned Off and On? Replace the IP Board. Complete. |
Error code: | 016-981 |
Display: | Collate Full 016-981 Printer Job too Large |
Description: | Collate Full The print job exceeds memory capacity. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 016-985 |
Display: | Mail Size Limits 016-985 Scan Job Failure |
Description: | Scan Mail Size Limit Scanned mail size exceeds printer limitation. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 017-970 |
Display: | Memory Full 017-970 Scan Job Failure |
Description: | Memory Full The printer memory is full. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 017-980 |
Display: | Report error 017-980 System Job Failure |
Description: | Fax Report job fails to report file. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete |
Error code: | 017-981 |
Display: | Report error 017-981 System Job Failure |
Description: | Report File Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete |
Error code: | 017-988 |
Display: | PCScan Time Out 017-988 Scan Job Failure |
Description: | PC Scan Time Out |
Causes: | • IP Board (ESS) (MFP PL8.1.2) |
Remedy: | 1 Check the USB connection Reconnect the PC and the printer. Does the error still occur when scanning? Go to step 2. Complete. 2 Before checking the driver software, verify the following: • The WC6505 and the PC are connected with a USB cable. • The Windows Image Acquisition service is enabled (Start > Control Panel > Administrative Tools > Services.) Is the Xerox WC 6505 icon present in Control Panel > Scanners and Cameras? Go to step 3. Install the driver software. 3 On the PC, go to Start > Control Panel > Add or Remove Programs. Is the Xerox WC 6505 ScanButton Manager listed in the gCurrently installed programs:h? Go to step 4. Install the software. 4 Check the ScanButton Manager settings with the following procedure: Click Start, then sequentially select All programs, XEROX Printers, Xerox WC 6505] and ScanButton Manager. Are the ScanButton Manager settings correct? Go to step 5. Set these items correctly. • Scan Form • Image Type • Resolution • Paper size • Output Destination NOTE Check that the directory specified for Output Destination really exists. 5 Check the software. Checked by the following procedures. 1) Select the Xerox WC 6505 in the Scanners and Cameras of the Printers and Other Hardware of the Control Panel and then open the Properties. (click the right button of the mouse or Properties button) 2) Select the Properties and then select the Events tab of the Xerox WC 6505 Scanner Properties screen. For Windows XP/Vista/Server 2003: 3) Check that Start this program displays the Xerox WC 6505 Scan Button Manager and the Select an event is set correctly. For Windows 2000: 3) Check that the Xerox WC 6505 Scan Button Manager is checked and the Scanner events is set correctly. Is the selecting of software correct? Retry scanning. If “Select the program to launch for this action” appears on the PC monitor, select the Xerox WC 6505 Scan Button Manager within 30 seconds. Set the Events tab menu of the Xerox WC 6505 Scanner Property correctly. |
Error code: | 018-338 |
Display: | 018-338 System Restart Printer Contact Support If Message Returns |
Description: | Wireless Error The Wireless error is detected when checking the Wireless circuitry during initialization diagnostics. |
Causes: | • IP Board, PL7.1.9B • Wireless Harness, PL1.1.31 • Wireless Board Bracket, PL1.1.30 |
Remedy: | 1. Check the connections between the IP Board and the Wireless Board. Are P/J6601 and P/J6501 properly connected? Go to step 2. Reconnect the connections, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect P/J6601 on the IP Board, and P/J6501 on the Wireless Board. Is each cable of the Wireless Harness continuous? Go to step 4. Replace the Wireless Harness. 4. Replace the WiFi Board. Does the error persist when the power is turned on? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete. |
Error code: | 024-340 |
Display: | 024-340 Code:xxxxxxxx Restart Printer |
Description: | IOT Firmware Error Detect Firmware Error |
Causes: | • MCU Board (PL18.1.13) |
Remedy: | 1 Check the version of the MCU Board firmware Is the MCU Board firmware of the latest version? Replace the MCU Board. Upgrade the firmware of the MCU Board. |
Error code: | 024-360 |
Display: | 024-360 System Restart Printer Contact Support If Message Returns |
Description: | MCU DownLoad Error MCU-F/W download failure |
Error code: | 024-371 |
Display: | 024-371 System Restart Printer Contact Support If Message Return |
Description: | IOT-ESS Communication Fail Communication fail between IOT and ESS. |
Remedy: | Replace the IP Board. |
Error code: | 024-958 |
Display: | Paper Size Mismatch 024-958 Printer Load Paper then Press P AAAAA (or BBBBB) |
Description: | Paper Size Mismatch The size of paper in the MFP (or PSI) does not match the specified print size. AAAAAA: Paper Size BBBBBB: Paper Type |
Causes: | • Registration Sensor, PL2.3.5 • Registration roller bushing(s) and spring(s) |
Remedy: | 1. Check the Regi Sensor in diagnostics. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 1. Check the registration rollers. Are all the rollers in contact with even pressure on each side? Are the registration pressure roller bushings and springs correctly installed? Go to step 3. Correct the registration roller installation issue. 1. Is the transfer roller mounted correctly and not binding? Replace the MCU Board 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Correct the transfer roller mounting issue. |
Error code: | 024-963 |
Display: | No Suitable Paper 024-963 Printer Load Paper |
Description: | No Suitable Paper The MFP (or PSI) has run out of paper or the size (or type) of paper does not match the specified print size (or type). XXXXXX: Paper Size YYYYYY: Paper Type |
Causes: | • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2 |
Remedy: | 1. Check the Regi Sensor in CE Diag. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 2. Check the Registration Rollers. Are all the rollers in contact with even pressure on each side. Are the registration pressure roller bushings ad springs correctly installed? Go to step 3. Correct any Registration Roller installation issues. 3. Is the Transfer Roller mounted correctly and not binding? 1. SaveNVM to ESS 2. Replace the MCU Board. LoadNVM from ESS. Correct any Transfer Roller mounting issues. |
Error code: | 026-720 |
Display: | USB Memory Full 026-720 Scan Job Failure |
Description: | USB Memory Full Writing to USB memory failed. |
Remedy: | Replace the IP Board. |
Error code: | 026-721 |
Display: | File Write Error 026-721 Scan Job Failure |
Description: | USB Memory Write Error Writing to USB memory failed. |
Remedy: | Replace the IP Board. |
Error code: | 026-722 |
Display: | Write Protect 026-722 Scan Job Failure |
Description: | USB Memory Write Protect Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 026-723 |
Display: | File Path Limit 026-723 Scan Job Failure |
Description: | File Path Limit Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 026-750, 026-751, 026-752 |
Display: | Communication Fail 026-75X Scan Job Failure |
Description: | Scan Communication Fail Communication failed during a scan job. • 026-750: Scan Communication Fail 026-750 Scan Job Failure Press OK <I/O Manager Detects Unknown Command Or Protocol From Network Link> • 026-751: Scan Communication Fail 026-751 Scan Job Failure Press OK <Network Link Is Disconnected While Sending Data Or Status> • 026-752: Scan Communication Fail 026-752 Scan Job Failure Press OK <I/O Manager Cannot Send USB Data> |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Verify there are no TCP/IP communications issues; • No duplicate IP addresses. • Printer is not set to DHCP and a static assigned IP address is in the printer network settings. Save new settings and restart the printer and computer if TCP/IP setting have been changed. Does the error persist? Go to step 2. Complete 2. Verify firmware and upgrade revision if needed. Does the error persist? Go to step 3. Complete. 3. Verify all cables are securely connected at the IP Board, external USB board, and attempt the job again. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 031-521 |
Display: | SMB Error 031-521 Scan Login Error |
Description: | SMB Error Cause: In SMB scan, login-able workstation is restricted. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. About user settings, confirm the following with the system administrator. Restriction on loginable workstation. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (ESS PWB). |
Error code: | 031-526 |
Display: | SMB Error 031-536 Scan Name Resolve Error |
Description: | SMB Scan Host Name Resolution Fail Cause: SMB server name resolution failed. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check DNS connection, or check if name of forwarding destination server is registered with DNS. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (ESS PWB). |
Error code: | 031-529 |
Display: | SMB Error 031-536 Scan Name Resolve Error |
Description: | Problem with SMB scan login name or password Cause: Invalid password (Win9x). |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if password is correct. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (ESS PWB). |
Error code: | 031-530 |
Display: | SMB Error 031-530 Scan SMB Path Error |
Description: | Problem with storage location of scanned image in SMB scan server Cause: Problem with storage location. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the storage location is correct. 2. Storage location you specified is DFS setting and check if it is linked to other server. 3. Specify the linked server, share name, and storage location. 4. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 5. Ensure that the error is replicated after the printer is powered Off and then On, and then replace (ESS PWB). |
Error code: | 031-533 |
Display: | 031-533 Scan File Make Error |
Description: | SMB Scan File Creation Fail Cause: Fail to create file. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the file name you specified can be created in storage location. 2. Check if the file name you specified is not used by other user. 3. Check if file or folder whose name is the same as the one you specified already exists. 4. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 5. Take corrective actions at the host side. |
Error code: | 031-534 |
Display: | SMB Error 031-534 Scan Folder Make Error |
Description: | SMB Scan Folder Creation Fail Cause: Fail to create folder. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the file name you specified can be created in storage location. 2. Check if file or folder whose name is the same as the one you specified already exists. 3. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 4. Take corrective actions at the host side. |
Error code: | 031-535 |
Display: | SMB Error 031-535 Scan Delete File Error |
Description: | SMB Scan File Deletion Fail Cause: Fail to delete file. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if other user is not operating file in storage location you specified. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. |
Error code: | 031-536 |
Display: | SMB Error 031-536 Scan Delete Folder Error |
Description: | SMB Scan Folder Deletion Fail Cause: Fail to delete folder. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if other user is not operating file in storage location you specified. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. |
Error code: | 031-537 |
Display: | SMB Error 031-537 Scan Disk Full Error |
Description: | No free space in storage location on SMB scan data server Cause: Storage location has no free space. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check storage location has free space. 2. Perform the following in sequence. • " Network System Fault Check" • " Network-related Details Check Flow" 3. Take corrective actions at the host side. |
Error code: | 031-555 |
Display: | SMB Error 031-555 Scan Write Error |
Description: | SMB Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 031-556 |
Display: | SMB Error 031-556 Scan Write Error |
Description: | SMB Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 031-557 |
Display: | SMB Error 031-557 Scan File Duplication |
Description: | SMB Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 031-558 |
Display: | SMB Error 031-558 Scan Connect Error |
Description: | SMB Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 031-571, 031-578 |
Display: | FTP Error 031-57X Scan Login Failed |
Description: | FTP Connection Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 031-574 |
Display: | FTP Error 031-574 Scan Name Resolve Error |
Description: | FTP Scan Host Name Resolution Fail Cause: DNS library call error. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check DNS connection, or check if name of forwarding destination server is registered with DNS. 2. Take corrective actions at the host side. |
Error code: | 031-575 |
Display: | FTP Error 031-575 Scan Server Address Error |
Description: | FTP Scan DNS Server Not Set Cause: DNS library call error. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Set DNS address, or set forwarding destination server address as IP address. 2. Take corrective actions at the host side. |
Error code: | 031-576 |
Display: | FTP Error 031-576 Scan Server Not Found |
Description: | Server Connection Error in FTP Scan Cause: Network connection failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if this device can communicate with forwarding destination FTP server. • Check if server`s IP address is correct. • Check connection of network cable. 2. Take corrective actions at the host side. |
Error code: | 031-578 |
Display: | FTP Error 031-579 Scan FTP Path Error |
Description: | FTP Scan Login Name or Password Error Cause: USER/PASS command failed. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the login name (user name) and password are correct. 2. Take corrective actions at the host side. |
Error code: | 031-579 |
Display: | FTP Error 031-579 Scan FTP Path Error |
Description: | Problem with Location FTP-scanned Image is Saved in Cause: Fail to move data to Repository Path. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if storage location is correct. 2. Take corrective actions at the host side. |
Error code: | 031-582 |
Display: | FTP Error 031-582 Scan File Make Error |
Description: | FTP Scan File Creation Fail Cause: STOR command failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the file name you specified can be created in storage location. 2. Check if there is free space in the storage location. 3. Take corrective actions at the host side. |
Error code: | 031-584 |
Display: | FTP Error 031-584 Scan Connect Error |
Description: | FTP Scan Folder Creation Fail Cause: MKD command failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if the folder name you specified can be created in storage location. 2. Check if the folder whose name is the same as the one you specified already exists. 3. Take corrective actions at the host side. |
Error code: | 031-585 |
Display: | FTP Error 031-585 Scan DEL Command Error |
Description: | FTP Scan File Deletion Fail Cause: DEL command failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check server access right. 2. Take corrective actions at the host side. |
Error code: | 031-587 |
Display: | FTP Error 031-587 Scan RMD Command Error |
Description: | FTP Scan Folder Deletion Fail Cause: RMD command failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check server access right. 2. Take corrective actions at the host side. |
Error code: | 031-588 |
Display: | FTP Error 031-588 Scan Write Error |
Description: | FTP Scan Server Data Write Fail Cause: Data writing to FTP scan server has failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check if there is free space in storage location. 2. Take corrective actions at the host side. |
Error code: | 031-589 |
Display: | FTP Error 031-589 Scan Disk Full Error |
Description: | FTP Error |
Causes: | • IP Board. • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 031-594 |
Display: | FTP Error 031-594 Scan TYPE Command Error |
Description: | FTP Scan TYPE Command Fail (Network Error) Cause: TYPE command failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Do the same operation again. 2. If still not improved, contact the system administrator. 3. Check whether you have the access permission for appending files, or whether the server supports the append command of FTP. 4. Take corrective actions at the host side. |
Error code: | 031-598 |
Display: | FTP Error 031-598 Scan APPE Command Error |
Description: | FTP Scan Append Command Fail Cause: APPE command failed. |
Causes: | • IP Board. • MCU Board. |
Remedy: | The machine will recover after the OK or Close button is pressed or message is displayed for specified time. If the error persists: 1. Check append access right to the file.Check server supports FTP append command. 2. Take corrective actions at the host side. |
Error code: | 033-503 |
Display: | Memory Full 033-503 Fax Job Failure |
Description: | Out of Memory |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 033-513 |
Display: | Memory Full 033-513 Fax Job Failure |
Description: | Communication Error |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 033-787 |
Display: | Memory Full 033-787 Fax Job Failure |
Description: | Fax Job Failure |
Causes: | • IP Board. • MCU Board. • Fax Board. |
Remedy: | 1 Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the Fax Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 033-788 |
Display: | Memory Full 033-788 Fax Job Failure |
Description: | Memory Full |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 034-700 |
Display: | Busy 034-700 Fax Job Failure |
Description: | Fax Busy Error |
Causes: | • IP Board. • MCU Board. • Fax Board. |
Remedy: | 1 Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the Fax Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 034-701 |
Display: | No Dial Tone 034-701 Fax Job Failure |
Description: | No Dial Tone |
Causes: | • IP Board. • MCU Board. • Fax Board. |
Remedy: | 1 Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the Fax Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 034-702 ... 034-711 |
Display: | Communication Fail 034-7xx Fax Job Failure |
Description: | Communication Errors • 034-702: Communication Error (No answer error is detected) • 034-703: Communication Error (Can’t make directory) • 034-704: Communication Error (FTP delete command error is detected) • 034-705: Communication Error (TX communication error is detected) • 034-707: Communication Error (FTP RMD command error is detected) • 034-708: Communication Error (Data can not be written onto FTP) • 034-709: Communication Error (FTP storage full) • 034- 710: Communication Error (FTP type command error is detected) • 034-711: Communication Error (FTP APPEND command error is detected) |
Causes: | • IP Board. • MCU Board. • Fax Board. |
Remedy: | 1 Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the Fax Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 034-712 ... 034-727 |
Display: | Communication Fail 034-7xx Fax Job Failure |
Description: | Fax transmission errors |
Causes: | • IP Board. • MCU Board. • Fax Board. |
Remedy: | 1 Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the Fax Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 034-750 ... 034-768 |
Display: | Communication Fail 034-7xx Fax Job Failure |
Description: | RX Communication Errors |
Causes: | • IP Board. • MCU Board. • Fax Board. |
Remedy: | 1 Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the Fax Board. Does the error persist? Go to Step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to Step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 041-340 |
Display: | 041-340 Code:xxxxxxxx Restart Printer |
Description: | IOT NVRAM Error |
Causes: | • Imaging Unit (PL4.1.21) • MCU Board (SFP PL8.2.13; MFP PL8.3.6) • EEPROM Board (SFP PL8.2.16; MFP PL8.3.4) • PHD XPRO Harness Assy (PL9.1.11) |
Remedy: | 1 Does the error still occur after cycling the power On and Off several times? Go to step 2. Complete.a 2 Reseat the Imaging Unit and four Toner Cartridges. Does the error still occur when the power is turned Off and On? Go to step 3. Complete.a 3 Reseat the MCU Board. Does the error still occur when the power is turned Off and On? Go to step 4. Complete.a 4 Check the connectors for connection. Check the connections between the PWBA EEPROM and MCU Board. Are P/J 144, and P/J 42 connected surely? Go to step 6. Reconnect the connector(s) P/ J42 and P/ J144 securely, then go to step 5. 5 Does the error still occur when the power is turned Off and On? Go to step 6. Complete. 6 Check the PHD XPRO Harness Assy for continuity. Disconnect J42 from the MCU Board. Disconnect J144 from the EEPROM Board. Is each cable of J42 <=> J144 continuous? Go to step 7. Replace the PHD XPRO Harness Assy 7 Check the power to the EEPROM Board. Disconnect J42 from the MCU Board. Is the voltage across P42-3 <=> ground on the MCU Board, about +3.3 VDC? Replace the EEPROM Board Go to step 8. 8 Replace the MCU Board. Does the error still occur when the power is turned Off and On? Go to “Electrical Noise” on page 4-79. Complete. |
Error code: | 061-370 |
Display: | 061-370 Printer Code:xxxxxxxx Restart Printer |
Description: | IOT ROS Failure Detect ROS Failure |
Causes: | • Laser Unit (PL2.1.1) • Top Harness Assembly (PL18.2.5) • LVPS (PL18.1.34) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the Laser Unit connection Check the connection between the Laser Unit and the MCU Board, and the connection between the Laser Unit and the PWBA LVPS. Are P/J36, P/J11, and PJ43 connected securely? Go to step 2. Connect P/J36, P/J11, and PJ43 securely. 2 Check the continuity between the LVPS and the Laser Unit Is each cable of P/J43<=>P/J431 continuous? Go to step 3. Replace the Top Harness Assembly. 3 Check the power to the Laser Unit (+5 VDC) Close the interlock switch(es), and check if the voltage between the LVPS ground and the P/J43-2 pin is about +5 VDC. Go to step 4. Replace the LVPS. 4 Check the power to the Laser Unit (+24 VDC) Close the interlock switch(es), and check if the voltage between the MCU Board ground and the P/J36-1 pin is about +24 VDC. Go to step 5. Refer to “+24 VDC Power FIP”. 5 Check the power to the Laser Unit (+3.3 VDC) Check if the voltage between the MCU Board ground and the P/J11-1 pin is about +3.3 VDC. Go to step 6. Refer to “+3.3 VDC Power FIP”. 6 Check after replacing the Laser Unit Replace the Laser Unit. Does the error still occur? Replace the MCU Board. Finished. |
Error code: | 062-321 |
Display: | 062-321 System Restart Printer |
Description: | Unexecutable error. (carriage is at the locked position, etc.) |
Causes: | • IIT Assembly (PL51.1.3) • IP Board (PL18.1.22) |
Remedy: | 1 Check the IIT Assembly connection Check the connection between the IIT Assembly and the IP Board. Are P/J1401 and P/J1501 connected securely? Go to step 2. Connect P/J1401 and P/J1501 securely. 2 Check after replacing the IIT Assembly Replace the IIT Assembly. Does the error still occur? Replace the IP Board. Finished. |
Error code: | 062-790 |
Display: | Confirm 062-790 Deleted by Limit |
Description: | Copy Limit |
Causes: | • IIT Assembly (PL51.1.3) • IP Board (PL18.1.22) |
Remedy: | 1 Check the IIT Assembly connection Check the connection between the IIT Assembly and the IP Board. Are P/J1401 and P/J1501 connected securely? Go to step 2. Connect P/J1401 and P/J1501 securely. 2 Check after replacing the IIT Assembly Replace the IIT Assembly. Does the error still occur? Replace the IP Board. Finished. |
Error code: | 075-100 |
Display: | Paper Jam 075-100 Printer Jam at Feed |
Description: | MSI Misfeed JAM Detect VSYNC On JAM(TBD) |
Causes: | • Regi Sensor [Regi Chute Assembly] (PL15.2.1) • Bypass Tray Feed Solenoid (PL13.2.9) • Paper Transport Motor [Drive Assembly] (PL3.1.1) • Feed Roller Assembly (PL13.2.10) • Retard Holder Assembly (PL13.3.14) • TA1 Roller Assembly (PL13.1.2) • TA2 Roller Assembly (PL13.1.3) • Bypass Tray Harness Assembly (PL13.2.5) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the Bypass Tray installation Is the Bypass Tray installed properly? Go to step 2. Install the Bypass Tray properly. 2 Check the paper path Are there any foreign objects, or paper pieces, etc. in the paper path? Remove foreign objects, or paper pieces, etc. Go to step 3. 3 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) installed properly? Go to step 4. Reinstall the paper feed roller. 4 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) deformed or worn out? Replace the paper feed roller. Go to step 5. 5 Check the Regi Sensor operation Execute Digital Input diagnostic test 071-103, and check the Regi Sensor operation. Does the Regi Sensor function normally? Go to step 6. 6 Check the Bypass Tray Feed Solenoid operation Execute Digital Output diagnostic test 071-007, and check the Bypass Tray Feed Solenoid operation. Does the Bypass Tray Feed Solenoid function normally? Go to step 7. 7 Check the Paper Transport Motor operation Execute Digital Output diagnostic test 071-004, and check the Paper Transport Motor rotation. Does the Paper Transport Motor function normally? Replace the MCU Board. |
Error code: | 075-921 |
Display: | 075-921 Printer Insert Output to Tray |
Description: | Insert Output To Tray The sheet on which to print an odd-numbered page has not been loaded in the Paper Cassette /Bypass Tray when manual duplex printing is performed. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 077-100 |
Display: | Paper Jam 077-100 Printer Jam at Feed |
Description: | IOT Regi On early JAM |
Causes: | • Left Side Harness Assy (PL3.1.18) • Registration Input Actuator (PL3.2.11) • Registration Sensor (Sensor Photo) (PL3.2.13) • MCU Board (SFP PL8.2.13; MFP PL8.3.6) • Feeder Assy. (PL 3.1.98) • Drive Clutch Assy. (PL 3.1.97) |
Remedy: | 1 Check the error. Replace to known good paper. Does the error still occur when printing? Go to step 2. Complete. 2 Open the Front Cover and check the Registration Rollers. Is the metal roller pressed against the rubber roller by the spring pressure? Go to step 3. Replace Feeder Assy. 3 Perform the first part of the procedure “Registration Clutch” on page 4-33 to check the Registration Clutch. Do you hear a click when the clutch is energized? Go to step 4. Replace the Drive Clutch Assy. 4 Perform the procedure “Registration Sensor” on page 4-22 to check operation of the Registration Sensor. Does the number on the screen increase by one when you operate the actuator? Replace the MCU Board. Go to step 5. 5 Check the connections between the MCU Board and Registration Sensor. Are P/J23 and P/J232 connected correctly? Go to step 6. Reconnect P/J23 and/or P/J232. 6 Remove the Lower Chute Assembly to check the shape and operation of the Registration Input Actuator (PL3.2.11). Are the shape and operation normal? Go to step 7. Reseat the Registration Input Actuator. If broken or deformed, replace it. 7 Check the Left Side Harness Assy for continuity. Disconnect J23 from the MCU Board and J232 from the Registration Sensor. Is each cable of J23 <=> J232 continuous? Go to step 8. Replace the Left Side Harness Assy. (PL 3.1.18) 8 Check the power to the Registration Sensor. Disconnect J23 from the MCU Board. Is the voltage across P23-3 <=> ground on the MCU Board, about +3.3 VDC? Go to step 9. Replace the MCU Board. 9 Remove the Lower Chute Assembly (PL3.2.27) to check the operation of the Registration Sensor. Check the voltage across J23-5 <=> ground on the MCU Board. Does the voltage change, when you operate the Registration Input Actuator? Replace the MCU Board. Replace the Registration Sensor |
Error code: | 077-104 |
Display: | Paper Jam 077-104 Printer Jam at Exit |
Description: | RegOff JAM Detect RegOff JAM |
Causes: | • Regi Sensor [Regi Chute Assembly] (PL15.2.1) • Exit Sensor (PL17.1.11) • Regi Clutch (PL15.1.8) • Paper Transport Motor / Main Motor [Drive Assembly] (PL3.1.1) • Regi Harness Assembly (PL15.2.8) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the paper path Are there any foreign objects, or paper pieces, etc. on the paper path? Remove the foreign objects, or paper pieces, etc. Go to step 2. 2 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) installed properly? Go to step 3. Reinstall the paper feed roller. 3 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) deformed or worn out? Replace the paper feed roller. Go to step 4. 4 Check the Regi Sensor operation Execute Digital Input diagnostic test 071-103, and check the Regi Sensor operation. Does the Regi Sensor function normally? Go to step 5. 5 Check the Regi Clutch operation Execute Digital Output diagnostic test 071-010, and check the Regi Clutch operation. Does the Regi Clutch function normally? Go to step 6. 6 Check the Paper Transport Motor operation Execute Digital Output diagnostic test 071-004, and check the Paper Transport Motor rotation. Does the Paper Transport Motor function normally? Go to step 7. 7 Check the Exit Sensor operation Execute Digital Input diagnostic test 071-104, and check the Exit Sensor operation. Does the Exit Sensor function normally? Go to step 8. 8 Check the Main Motor operation Execute Digital Output diagnostic test 071-001, and check the Main Motor rotation. Does the Main Motor function normally? Replace the MCU Board. |
Error code: | 077-106 |
Display: | Paper Jam 077-106 Printer Jam at Exit |
Description: | Exit ON JAM Detect Exit ON JAM |
Causes: | • Regi Sensor [Regi Chute Assembly] (PL15.2.1) • Exit Sensor (PL17.1.11) • Regi Clutch (PL15.1.8) • Paper Transport Motor / Main Motor [Drive Assembly] (PL3.1.1) • Regi Harness Assembly (PL15.2.8) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the paper path Are there any foreign objects, or paper pieces, etc. on the paper path? Remove the foreign objects, or paper pieces, etc. Go to step 2. 2 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) installed properly? Go to step 3. Reinstall the paper feed roller. 3 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) deformed or worn out? Replace the paper feed roller. Go to step 4. 4 Check the Regi Sensor operation Execute Digital Input diagnostic test 071-103, and check the Regi Sensor operation. Does the Regi Sensor function normally? Go to step 5. 5 Check the Regi Clutch operation Execute Digital Output diagnostic test 071-010, and check the Regi Clutch operation. Does the Regi Clutch function normally? Go to step 6. 6 Check the Paper Transport Motor operation Execute Digital Output diagnostic test 071-004, and check the Paper Transport Motor rotation. Does the Paper Transport Motor function normally? Go to step 7. 7 Check the Exit Sensor operation Execute Digital Input diagnostic test 071-104, and check the Exit Sensor operation. Does the Exit Sensor function normally? Go to step 8. 8 Check the Main Motor operation Execute Digital Output diagnostic test 071-001, and check the Main Motor rotation. Does the Main Motor function normally? Replace the MCU Board. |
Error code: | 077-108 |
Display: | Paper Jam 077-108 Printer Jam at Exit |
Description: | ExitOff ealry JAM Detect ExitOff early JAM |
Causes: | • Exit Sensor (PL17.1.11) • Exit Clutch 1 / Exit Clutch 2 [Exit Drive Assembly](PL17.1.21) • Main Motor [Drive Assembly] (PL3.1.1) • Exit Sensor Harness Assembly (PL17.1.18) • Sensor Harness Assembly (PL17.1.23) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the paper path Are there any foreign objects, or paper pieces, etc. on the paper path? Remove the foreign objects, or paper pieces, etc. Go to step 2. 2 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) installed properly? Go to step 3. Reinstall the paper feed roller. 3 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) deformed or worn out? Replace the paper feed roller. Go to step 4. 4 Check the Exit Sensor operation Execute Digital Input diagnostic test 071-104, and check the Exit Sensor operation. Does the Exit Sensor function normally? Go to step 5. 5 Check the Exit Clutch 1 operation Execute Digital Output diagnostic test 071-011, and check the Exit Clutch 1 operation. Does the Exit Clutch 1 function normally? Go to step 6. 6 Check the Exit Clutch 2 operation Execute Digital Output diagnostic test 071-012, and check the Exit Clutch 2 operation. Does the Exit Clutch 2 function normally? Go to step 6. 7 Check the Main Motor operation Execute Digital Output diagnostic test 071-001, and check the Main Motor rotation. Does the Main Motor function normally? Replace the MCU Board. |
Error code: | 077-109 |
Display: | Paper Jam 077-109 Printer Jam at Exit |
Description: | ExitOff JAM Detect IOT Exit Sensor Off JAM |
Causes: | • Exit Sensor (PL17.1.11) • Exit Clutch 1 / Exit Clutch 2 [Exit Drive Assembly](PL17.1.21) • Main Motor [Drive Assembly] (PL3.1.1) • Exit Sensor Harness Assembly (PL17.1.18) • Sensor Harness Assembly (PL17.1.23) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the paper path Are there any foreign objects, or paper pieces, etc. on the paper path? Remove the foreign objects, or paper pieces, etc. Go to step 2. 2 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) installed properly? Go to step 3. Reinstall the paper feed roller. 3 Check the paper feed roller Is the paper feed roller (the roller on the possible causative parts list) deformed or worn out? Replace the paper feed roller. Go to step 4. 4 Check the Exit Sensor operation Execute Digital Input diagnostic test 071-104, and check the Exit Sensor operation. Does the Exit Sensor function normally? Go to step 5. 5 Check the Exit Clutch 1 operation Execute Digital Output diagnostic test 071-011, and check the Exit Clutch 1 operation. Does the Exit Clutch 1 function normally? Go to step 6. 6 Check the Exit Clutch 2 operation Execute Digital Output diagnostic test 071-012, and check the Exit Clutch 2 operation. Does the Exit Clutch 2 function normally? Go to step 6. 7 Check the Main Motor operation Execute Digital Output diagnostic test 071-001, and check the Main Motor rotation. Does the Main Motor function normally? Replace the MCU Board. |
Error code: | 077-304 |
Display: | Close Rear Cover 077-304 Printer Rear Cover is Open |
Description: | IOT Cover Rear Open Rear Cover Open |
Causes: | • Rear Interlock Switch (PL19.1.21) • LVPS (PL18.1.34) |
Remedy: | 1 Check the Rear Interlock Switch operation Execute Digital Input diagnostic test 041-301, and check the Rear Interlock Switch operation. Does it function normally? Replace the MCU Board. Go to step 2. 2 Check the Rear Interlock Switch connection Check the connection between the Rear Interlock Switch and the LVPS. Is P/J41 connected securely? Go to step 3. Connect P/J41 securely. 3 Check after replacing the Rear Interlock Switch Replace the Rear Interlock Switch. Does the error still occur? Replace the LVPS. Finished. |
Error code: | 077-900 |
Display: | Paper Jam Remain at Exit 077-900 Printer Open Rear Cover Remove Paper |
Description: | IOT Exit JAM |
Causes: | • Fuser Assy (PL6.1.1) • Fuser Harness Assy (PL6.1.2) • MCU Board (SFP PL8.2.13; MFP PL8.3.6) |
Remedy: | 1 Check paper feeding Was paper fed from the Manual Feed slot? Go to step 2. Go to step 4. 2 Was the paper inserted straight into the Manual Feed slot and not at an angle? Go to step 4. Insert paper straight into the Manual Feed slot, and go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Check the paper condition Is the paper wrinkled or damaged? Replace with new, dry paper, then go to step 5. Go to step 6. 5 Does the error still occur when printing? Go to step 7. Complete. 6 Reload with new paper. Does the error still occur when printing? Go to step 7. Complete. 7 Open and close the Front Cover, and then latch correctly. Does the error still occur when printing? Go to step 8. Complete. 8 Check the Fuser Assy Does any paper and/or foreign substance remain in the Fuser Assy? Remove the paper and/or substance, then go to step 9. Go to step 9. 9 Reseat the Fuser Assy. Does the error still occur when printing? Go to step 10. Complete. 10 Perform the procedure “Exit Sensor” on page 4-23 to check the Exit Sensor operation. Does the number on the screen increase by one, when you operate the Exit Sensor actuator in the Fuser Assy? Replace the MCU Board. Go to step 11. 11 Check the connections between the MCU Board and Fuser Assy. Are P/J17 and P/J171 connected correctly? Go to step 12. Reconnect the connector(s) P/ J17 and/or P/ J171 correctly. 12 Check the Fuser Harness Assy continuity. Remove the Fuser Assy. Disconnect J17 from the MCU Board. Is each cable of J17 <=> P171 continuous? NOTE: P171 is attached to the frame. Go to step 13. Replace the Fuser Harness Assy. 13 Check the power to the Exit Sensor in the Fuser Assy. Disconnect the connector of J17 on the MCU Board. Is the voltage across J17-1 <=> ground on the MCU Board, about +3.3 VDC? Go to step 14. Replace the MCU Board. 14 Check the Exit Sensor operation. Check the voltage across J17-3 <=> ground on the MCU Board. Does the voltage change, when the actuator of the Exit Sensor is operated? Replace the MCU Board. Replace the Fuser Assy. After replacing the Fuser, be sure to reset the Fuser counter. |
Error code: | 077-901 |
Display: | Paper Jam Remain at Reg 077-901 Printer Open Rear Cover Remove Paper |
Description: | IOT Remain Registration JAM |
Causes: | • Left Side Harness Assy (PL3.1.18) • Registration Input Actuator (PL3.2.11) • Registration Sensor (Sensor Photo) (PL3.2.13) • MCU Board (SFP PL8.2.13; MFP PL8.3.6) • Feeder Assy. (PL 3.1.98) • Drive Clutch Assy. (PL 3.1.97) |
Remedy: | 1 Check the error. Replace to known good paper. Does the error still occur when printing? Go to step 2. Complete. 2 Open the Front Cover and check the Registration Rollers. Is the metal roller pressed against the rubber roller by the spring pressure? Go to step 3. Replace Feeder Assy. 3 Perform the first part of the procedure “Registration Clutch” on page 4-33 to check the Registration Clutch. Do you hear a click when the clutch is energized? Go to step 4. Replace the Drive Clutch Assy. 4 Perform the procedure “Registration Sensor” on page 4-22 to check the Registration Sensor for operation. Does the number on the screen increase by one when you operate the Registration Input Actuator? Replace the MCU Board. Go to step 5. 5 Remove the Lower Chute Assembly to check the shape and operation of the Registration Input Actuator. Are the shape and operation normal? Go to step 6. Reseat the Registration Input Actuator. If broken or deformed, replace it. 6 Check the connectors of the for connection. Check the connections between the MCU Board and Registration Sensor. Are P/J23 and P/J232 connected correctly? Go to step 7. Reconnect the connector(s) P/ J23 and/or P/ J232 correctly. 7 Check the Left Side Harness Assy for continuity. Disconnect J23 from the MCU Board. Disconnect J232 from the Registration Sensor. Is each cable of J23 <=> J232 continuous? Go to step 8. Replace the Left Side Harness Assy. (PL 3.1.18) 8 Disconnect J23 from the MCU Board and measure the voltage across P23-3 <=> ground on the MCU Board. Is the voltage about +3.3 VDC? Go to step 9. Replace the MCU Board. 9 Check the voltage across P23-5 <=> ground on the MCU Board. Remove the Lower Chute Assembly to check the operation of the Registration Sensor. Does the voltage change when you operate the Registration Input Actuator? Replace the MCU Board. Replace the Registration Sensor |
Error code: | 091-402 |
Display: | 091-402 Printer Contact Support If Message Returns |
Description: | IOT Drum Cartridge Kit Life Pre Warning Detect Drum Life Warning |
Remedy: | Replace the Imaging Unit. |
Error code: | 092-651 |
Display: | 092-651 Code:xxxxxxxx Restart Printer |
Description: | CDT (ADC) Sensor Error CTD (ADC) sensor error is detected. |
Causes: | • MCU Board, PL7.2.2 |
Remedy: | 1. Clean the ADC sensor. Does the error persist when the power is turned on? Go to step 2. Complete. 2. Disconnect the harness at MCU Board P/J14 and at Xerographics Assembly P/J140, and check the harness for continuity. Is the harness continuous? Go to step 3. Repair the harness. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 092-661 |
Display: | 092-661 Code:xxxxxxxx Restart Printer |
Description: | IOT Environment Sensor Error Detect Environment Sensor Error |
Causes: | • Laser Unit (PL2.1.1) • Top Harness Assembly (PL18.2.5) • LVPS (PL18.1.34) • MCU Board (PL18.1.13) |
Remedy: | 1 Check the Laser Unit connection Check the connection between the Laser Unit and the MCU Board, and the connection between the Laser Unit and the PWBA LVPS. Are P/J36, P/J11, and PJ43 connected securely? Go to step 2. Connect P/J36, P/J11, and PJ43 securely. 2 Check the continuity between the LVPS and the Laser Unit Is each cable of P/J43<=>P/J431 continuous? Go to step 3. Replace the Top Harness Assembly. 3 Check the power to the Laser Unit (+5 VDC) Close the interlock switch(es), and check if the voltage between the LVPS ground and the P/J43-2 pin is about +5 VDC. Go to step 4. Replace the LVPS. 4 Check the power to the Laser Unit (+24 VDC) Close the interlock switch(es), and check if the voltage between the MCU Board ground and the P/J36-1 pin is about +24 VDC. Go to step 5. Refer to “+24 VDC Power FIP”. 5 Check the power to the Laser Unit (+3.3 VDC) Check if the voltage between the MCU Board ground and the P/J11-1 pin is about +3.3 VDC. Go to step 6. Refer to “+3.3 VDC Power FIP”. 6 Check after replacing the Laser Unit Replace the Laser Unit. Does the error still occur? Replace the MCU Board. Finished. |
Error code: | 093-426 |
Display: | Ready to Print 093-42X Printer Cartridge is Close to Life |
Description: | IOT X Toner Near Life K |
Remedy: | Replace the Black Toner Cartridge. |
Error code: | 093-926 |
Display: | CRUM ID 093-926 Reseat Cartridge |
Description: | IOT X CRUM ID Error Detect K Toner CRUM ID Warning |
Causes: | • Black Toner Cartridge (PL5.1.11) |
Remedy: | 1 Check the Toner Cartridge installation Is a Toner Cartridge other than a Black Toner Cartridge installed? Or, is the installed Toner Cartridge for another printer? Install the right Black Toner Cartridge. Reinstall the Black Toner Cartridge. |
Error code: | 093-933 |
Display: | Replace Cart. 093-93X Printer Replace Cartridge |
Description: | IOT X Toner Life Over K |
Remedy: | Replace the Black Toner Cartridge. |
Error code: | 093-974 |
Display: | Insert Print Cart 093-974 Printer Insert Toner Cartridge |
Description: | Insert Print Cartridge An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge Installed state was detected. |
Causes: | • MCU Board, PL7.2.2 • Harn assy dckr, PL4.1.2 |
Remedy: | 1 Open the Toner Door and check that the Toner Cartridges have been fully installed. Does the error persist? Go to step 2. Complete. 2 Reseat the Toner Cartridges. Does the error persist? Go to step 3. Complete. 3 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 4. Go to step 4. 4 Does the error persist? Replace the MCU Board. Contact your designated field support for assistance. |
Error code: | 116-210 |
Display: | 116-210 System Restart Printer Contact Support If Message Returns |
Description: | USB Host Error Cause: Fatal error of USB Host driver. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power Off and On to check that the error recurs. 2. Update to the latest F/W. 3. If the problem cannot be solved, replace (ESS PWB). |
Error code: | 116-314 |
Display: | 116-314 System Restart Printer Contact Support If Message Returns |
Description: | MAC Address Error Cause: On Board Network MAC Address Checksum Error. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power Off and On to check that the error recurs, then replace (ESS PWB). |
Error code: | 116-325 |
Display: | 116-325 System Restart Printer Contact Support If Message Return |
Description: | Checksum Error (Other) Checksum error for (Other) parameter is detected. |
Causes: | • IP Board, PL7.1.9 • MCU Board, PL7.2.2 |
Remedy: | 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 116-326 |
Display: | 116-326 System Restart Printer Contact Support If Message Returns |
Description: | ESS NVRAM2 W/R Check Fail Cause: Detected by master NVRAM W/R check. |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1. Turn the power Off and On to check that the error recurs, then replace (ESS PWB). |
Error code: | 116-335 |
Display: | 116-335 System Restart Printer Contact Support If Message Returns |
Description: | NVRAM Checksum Error Checksum is not right when NVRAM initialized. |
Causes: | • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2 |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board, and then go to step 3. Complete. 3 Does the error persist? Contact your designated field support for assistance. Complete. |
Error code: | 116-355 |
Display: | 116-355 System Restart Printer Contact Support If Message Return |
Description: | On Board Network Fatal Error |
Causes: | • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2) |
Remedy: | 1 Unplug the ethernet cable. Does the error still occur when the power is turned Off and On? Replace the IP Board. Initialize the Network settings and configure the settings again. For details of the Network settings, refer to the User Guide. |
Error code: | 116-395 |
Display: | 116-395 System Restart Printer Contact Support If Message Returns |
Causes: | • IP Board. (3010/3040) • IP Board. (3045) • MCU Board. |
Remedy: | 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to Step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to Step 3. Complete. 3 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete |
Error code: | 117-331 ... 117-366 |
Display: | 117-xxx System Restart Printer Contact Support If Message Return |
Description: | System Restart An internal IP Board error occurred. |
Causes: | • IP Board, PL7.1.9 |
Remedy: | 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Complete. |
Error code: | 124-333 |
Display: | 124-333 Printer Restart Printer |
Description: | ASIC Failure Restart Printer |
Causes: | • LED Driver Board, PL7.1.5 • LED/MCU Cable, PL7.1.6 • MCU Board, PL7.2.2 |
Remedy: | 1. Check connectors P/J23 and P/J1 on the MCU Board and LED Driver Board. Are the connections secure? Go to step 3. Reconnect the connectors P/J23 and P/J1, and then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect the MCU Board P/J23 and the LED Driver Board P/J1, and check the LED/MCU Cable continuity. Is the cable damaged? Replace the LED/MCU Cable. Go to step 4. 4. Replace the LED Driver Board. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. |
Error code: | 134-211 |
Display: | 134-211 System Restart Printer Contact Support If Message Returns |
Description: | Fax Card Modem Error |
Causes: | • IP Board (ESS) (MFP PL8.1.2) • FAX Board (MFP PL8.1.5) |
Remedy: | 1 Cycle the power Off, then On. Does the error still occur when faxing? Go to step 2. Complete. 2 Reseat the FAX Board. Does the error still occur when faxing? Go to step 3. Complete. 3 Replace the FAX Board. Does the error still occur when faxing? Replace the IP Board. Complete. |
Error code: | 191-310 |
Display: | 191-310 Restart Printer Contact Support If Message Returns |
Description: | XERO Life Over The xerographics assembly is at end of life. |
Remedy: | • Cycle printer power. • If the problem persists, the printer is at the end of life and should be replaced. |